The owner, Mike, was literally a lifesaver! Our son's car broke down on the highway on his way home…read morefrom college. Mike agreed to stay super late on a Saturday night to wait for the car and identify the problem. He went out of his way to accurately diagnosed it and charged a really fair price. I don't know what we would have done without him. Only have your car serviced here.....he's the kind of guy that deserves everyone's business and lucky for you too!! Thanks again.

He told us it would be a couple weeks, he had it for 2.5 months! Kept telling us he thought it was…read morethe computer and asked us how much we wanted to spend on it. We finally had it towed to a different garage and they had it diagnosed and fixed within 2 hours and it cost less than half of what Darrows said it would cost! It wasn't the computer at all. He may be nice, but you should go to someone who knows what they're talking about. Darrow's is a joke and someone should post an honest review. So here it is. I honestly wish i could give zero stars! Take your vehicle to Emmitt's.

This is old fashioned personal service with excellent work. Wouldn't go anywhere else in Klamath…read moreFalls.

Big shout out to the team of top notch mechanics that quickly diagnosed and repaired the damaged…read morewiring on my Ford 7.3 Powerstroke diesel. The work was done in one day for a fair price and it runs great. I will definitely be using them again.

let me start by saying this is a review for my gal who doesn't have a yelp account!…read moreon 07/06/26, while on a vacation, she was experiencing idling problems. the camper van would not stay running. google provided her this contact which was her 3rd attempt at solving the issue. they dropped everything to diagnose and fix the problem, putting her back on the road within an hour at minimal cost. an additional 1000 miles completed her journey, with no further complications. she says she's going to drive to klamath falls for any other repair work she might need in the future! she extends a heartfelt thank you to the j & a team! linda b.

Amanda and team took care of my son's car when he was having issues with headlights and night…read morevision. They replaced some parts and didn't need to oversell me on others that weren't needed. Work was great and on-time and son is having a much better night driving experience. I appreciate her honesty on numerous opportunities to have me pay more. They have earned our business!

Honest guys! Extremely helpful with fixing some things on my daughters car. We would definitely…read morerecommend this shop.

Kurt and his guys are pretty awesome. Six months ago I just moved back home to KF after being…read moreacross the country for 20 years and had to leave my most awesome mechanic and shop behind for good, but dad's been coming here for years and really likes Kurt, so I brought my project truck here and couldn't be happier with them. For the naysayers and their reviews... they don't look at the world through realistic lenses and understand that "estimates" are just that, estimating until further opened and finding reality. Kurt and his guys are awesome; they totally accommodate my unusual life schedule and always make time for me. They are very friendly, very competent, and from my personal experience, very honorable. The crappy reviews, IMO, are from losers, because if you can't make nice with Kurt, you're the problem! Just saying.

Called in for an oil change based upon reviews. Had to wait a few days as one mechanic on vacation…read more No problem. Pulled up and was not impressed with the facility but, they were so clean inside the shop and so efficient. Very friendly. I am happy to support local businesses over a chain. Price paid was cheap, they did an excellent job beyond an oil change, and I left very happy. You could see how they took care of their customers, and the quality of their work. In and out in 1 hour. Highly recommend.

I came up KCC when I needed to change my coolant. Mike Farrar (owner) quoted me half the price of…read morethe two other places I checked. I asked him why his price was so much lower. He told me they want to put my car on their expensive radiator flush machine but my radiator doesn't need flushing. Then I had a problem with a noise it was making when I had to make a tight turn, like in a parking lot. He listened to it (can't recall if he looked underneath) and told me what the problem was. He said it was very expensive (over $1,000) to fix and I didn't have to fix it. I said that it would get worse. He said, no, it would stay the same. Mike is a Master Mechanic who is totally honest and doesn't overcharge. I have now been there many times and have always had great results. I love this place (but wish the bathroom was closer cuz I'm disabled).

I had not been having a very positive experience with my local dealer, so I called Subaru of…read moreAmerica and they recommended I reach out to Klamath Falls Subaru. I initially spoke to whom I believe was Chris on the phone and explained my needs and my frustration with the local dealer. He was not only understanding, but patiently answered all my questions and was very professional. I was already so impressed with his helpfulness that I thought to myself "this is too good to be true." On the day of my service I was greeted by Daniel. He too was extremely friendly, professional, knowledgeable, and patient. He treated me and my dog like family, and listened to my needs and explained everything in great detail. They took my car right in, performed the service, and addressed an ongoing concern I had with the brake system. Everything was perfect! Everyone was extremely friendly, professional, and seemed to truly care about me and my car. The dealership, service area, and customer lounge are clean and comfortable. For the first time since buying my Subaru I truly felt taken care of and heard. They have restored my faith in Subaru. Although I am driving from Ashland, it is well worth the extra time and miles. Such service is rare these days, therefore I truly appreciate these guys. I am looking forward to many years of business with klamath Falls Subaru, and when the time comes I will definitely buy my next Subaru from them. Thank you Klamath Falls Subaru for being so awesome!

I purchased a used car 1+ years ago, there were a few issues needing attention and I called to ask…read morefor an exception to be applied to the normal "As Is" type sale, since I felt some of the problems were overlooked in error. My call was not returned. When I made a personal visit, I met with the sales manager, who was genuinely concerned about the experience I had. He was a little upset that some items slipped through their regular inspection routines before going out the door and was asking why I didn't bring the car back. At about the time I was explaining that I had in fact called, the salesman that took my call stopped by his desk and told him I had indeed called, and that my call was forwarded to the service department but again, there was a breakdown in communications. The sales manager immediately ordered a loaner brought up to the office (brand new) and insisted I leave my car with them. This dealer proceeded to not only fix my complaints, but found other items needing a little attention and made ALL repairs at NO CHARGE, and even threw in a car wash. I am now convinced their intent was pure, they don't want something going out the door if it ain't right. One other thing.....the service writers get 5 stars, especially Daniel. He was very patient with this crusty old man, and a big thank you to Neil, the sales manager. I'll be back when we wear out the one we got.

We had a flat on our way up here and had to use our spare. Did not want to make the trip back…read morewithout having a usable spare. Turned out the tire that went flat had a total failure. These guys hooked us up with a usable spare till we got back home. Made sure to even check the torque on the tire we put on so we would be safe. Super friendly great group of people. If you're in the area and need tires I would highly recommend them!

Best wheel alignment in town. Waiting room is nice. Coffee available. It took over an hour but…read morethe tech took a few drives, then came back and refined the alignment..