I had a bad experience here. Sales people are not your friends and they have no problems screwing you out of money even if you are disabled.

BUYER BEWARE!!! I was in regular communication with both Eric and David in sales in regard to purchasing a 2026 Toyota Grand Highlander Hybrid Max. My timeline for pickup was Thanksgiving 2026. Then one day they stopped speaking to me. I called, email, and left messages and for some reason they ghosted me and decided they didn't want my $65k for a new car. Not sure why. But I can't trust a dealership with poor communication to hold a car for me for a couple of months before I pick it up. Should've been an easy sale. read more

We purchased a car from Vanessa and she was amazing. The process from beginning to end met all our expectations. Please see Vanessa if you are looking for a car because she is absolutely great. Thank you Vanessa!! read more

Ironically, I switched to this dealer from Redding Lithia because I felt disrespected by the Salesperson there. I put a $500 deposit down on a vehicle. The week it arrived I was sending in necessary paperwork. I had just returned from the Vet School 3 hours south putting my cat to sleep after a 20 month illness. Friday afternoon the finance manager sent me the final paperwork around 1 pm though the day before I had two questions on the table that no one had answered. Nonetheless, I started the paperwork but then read I could not complete the e-signing on a smart phone and contacted the finance manager about this. He didn't seem to know this and at that writing I had not set up my new laptop. I also asked him if he had the answers to my questions-- he hadn't bothered to pursue any answers for me. A little later I found out a very good friend of mine had emergency open heart surgery, compounding my grief and yet this salesman continued to pester me to complete the forms by 8 pm that night. Again, I told him instructions in the form said this cannot be done on a smart phone and I was trying to get information on my friend and wouldn't be able to complete the form until Sunday night, and after setting up a new laptop. That was not good enough for Juan. Isn't it hard enough to make such a big purchase that someone has to pressure you this much to make a sale? I have lost the $500 because this particular dealership doesn't think they should refund money while others actually will refund your money if something comes up or a finance manager becomes unreasonable! I would never do business with this particular Lithia dealership again. read more

Went online to schedule service. Filled in 4 of 5 steps, including the vin and my personal info, and couldn't get through to the confirmation. Texted the automated system and they wanted me to start all over, plus couldn't get a price for the oil change/tire rotation. Said they could have a service rep call me. If I wanted a call, I would have called them. I'm in a restaurant having lunch and don't want to announce my business. New to the area and not impressed with first impression. read more

BRETT Henderson was extremely insulting to us and should be reprimanded for his poor customer service. Be careful folks, they will offer you half of the value of your car. He never returned phone calls or kept appointments. He is a poor example for representing Lithia. I will never buy another car from this dealership. read more

This was the best car buying experience I've ever had. Brett Henderson helped me purchase this car online. I drove to Klamath Falls and got the car without any fuss. I had been negotiating with four other dealerships, and Brett offered the best deal of them all. I can not say enough good things about Brett. He was extremely patient with me, and helped me through the whole process. read more

In April 2021, I just happened to land somehow on the page of Klamath Falls Toyota. A dealership a good 8 hour drive away from me in the Bay. The wife always regretted me selling the 4Runner and wanted a replacement for it. To my surprise, this dealer had a TRD Off Road for about $38k, a decent discount off of MSRP. The TRD OR is probably the most popular model, and was shocked they discounted this without any hassle. And it was in a dark gray that I liked. I emailed them and someone promptly called me back. We discussed the situation and they allowed me to purchase the truck from California. They do it all the time since they're right at the border. I contracted with a car transport broker and the dealership handled the logistics from there. Fairly easy transaction. A few hiccups with paperwork and a headache at the local DMV. But, it was still worth it at the end of the day. Fast forward to the madness of late 2021 early 2022. I can sell this puppy for over $5k more than I paid. How crazy! read more

The service center here is run by a bunch of scam artists. They tried to sell my wife a four hundred dollar break job that she didn't need but didn't realize she was married to a mechanic. read more

I've been looking for a used car. I started looking at dealership. I saw 2 Subarus. My had just emailed me. One of the teachers said her daughter Ashley works at Toyota. I called and asked for her. I told her what I wanted. She checked, and it was. I asked if all the paperwork could be done before I arrived, she said no problem. She is the nicest ladies. My friend and I arrived did the insurance stuff. We sat and talked until Levi the finance manager, was ready for me. Levi was very nice and fun to work with. I was treated with respect from everyone at Toyota. Sunday my trunk would not close. Ashley had the service department check it out. Much to my surprise Ashley's husband fixed my trunk. If you are looking for honest and very friendly people go to Toyota. read more

If I could give them 10 stars I would. I was traveling thru from out of state when my Sequoia decided to unleash it's coolant all over the passenger side of it's engine bay. I also was only staying in Klamath for the weekend with my family. I thought for sure this was going to be expensive and maybe would strand me there for a few days. I couldn't believe it when I brought it to Klamath Falls Toyota that they were able to test/diagnose the problem right away and informed me that the issue was a faulty radiator cap! Even though they were busy and had my vehicle for a few hours, they let me go with no charge!! And I was on my way! Dan the service writer and Jessie in parts were more than friendly and helpful! Would highly recommend there service department any day! read more

Bought my truck August 28th, 7 WEEKS LATER I get my paperwork in the mail to take to DMV. My temporary registration window stick had expired September 18th (20 days later which is when I had to register my truck by in California). After asking them several times if everything was handled through them financially, they assured me everything was done. Paperwork comes October 16th, states I have to get my truck weighed in California (was not told this), have to get smog done (makes sense but again was not told this), and has a statement saying I have additional fees of $700+ dollars!!!! Get my truck weighed ($20), get a smog ($40) and finally get to DMV yesterday (11/6) since I work full time and DMV is hard to get to these days and come to find out i have to pay my registration cause we apparently don't handle that at the dealership (was mislead on this), and have accrued $400 in late fees! DMV says there is nothing they can do in terms of waving the fees so I have to eat the $400 for Toyota's negligence to send in paperwork? Total BS End of the day I'm almost $800 out after going to the scales, getting a smog, and paying fees I was not informed of including spending an entire day having to go do all these inconvenient things... read more

Klamath Falls Toyota - Registration fees - Auto Repair Near Me - Klamath Falls, Oregon

I was just passing through Oregon. My car was acting up. I used my roadside, synchronize GPS to tell me what is going on with my car. I thought it was over heating. But I was told, it was my tire pressure that was giving me an error message due to extreme heat wave in Oregon. I don't know where to go in Klamath Falls, Oregon. We looked for Walmart auto center. I didn't think that a small town will have a Toyota Dealer/Service Center. But then, I have to follow my heart and tried to look for a Toyota Dealer. Sure enough, it wasn't far from Walmart. Soon as I arrived, the gentleman assisted me and worked on my car. He did the maintenance as well as adjust the psi on all tires. Within an hour, my car was ready with no problem. It was a great service and very helpful. read more

Vanessa made the whole experience very pleasant. Her no pressure sales style was a breath of fresh air. 10 out of 10 would recommend!

I can't say enough about Klamath Falls Toyota! I had been searching for a Grand Highlander Limited. I spoke to dealers from Southern California to Oregon and even have a dealership in Oregon tell me they don't reserve with deposit for people out of state. Then I came across Klamath falls Toyota through their internet sales. Doug Byrum contacted me immediately, asked what I was looking for, down to the very specifics. They didn't have one on the lot, but within a few short hours he located the car I had my heart set on. Worked a trade and I had my dream car within a few weeks! The financing was easy, all done from my home. Made a date to pick up the vehicle, went in and was done within an hour. Doug took the time to go over features, connect my Bluetooth, car was washed and had a full tank of gas. Not to mention every text I sent was answered so quickly. Again, I can't say enough!!! Everyone was sweet, kind, helpful and amazing. BEST car buying experience!!! Doug Byrum is an amazing salesman! So thoughtful and knowledgeable. Came from Susanville CA to make the purchase and recommend anyone who is looking for a Toyota.... Come here! Ask for Doug! read more

Klamath Falls Toyota - My beautiful Grand Highlander! Thank you Doug!!! - Auto Repair Near Me - Klamath Falls, Oregon

Recently, we were on a trip in Oregon and was towing a camper trailer with our Tundra and experienced issues when braking on hills. The brakes had just been replaced at a dealership in California. I called Klamath Falls Toyota and spoke to Daniel Bridgeman, he told me to bring it in that afternoon and the service department would check it out. We brought it in, was shown what was happening, they adjusted the brakes and assured us that it was not dangerous to drive it back home. He did tell us to return to the dealership that installed the brakes for further adjustments and evaluation. I was very happy with the service and staff. Additionally, Daniel did not charge us for anything. Kudos to Klamath Falls Toyota and Daniel Bridgeman. read more

I purchased a new Vehicle with the assistance of Damend E. and Levi G. at Toyota in Klamath falls.. the experience was great from beginning to end. My sales git Damend was very polite and genuine and honest! He will be our go to from here on out for our vehicle demands... he was great! We were then sent over to Levi for our paperwork AGAIN GREAT service! So funny and helpful... they actually made the experience a really fun time! Thank you Gentlemen! read more

I had the pleasure of being helped by Daniel Bridgeman when I took my car in with battery issues. He is the true definition of exceptional customer service. He acknowledged me from the moment I came in as well as the customer behind me while he was finishing up with another customer. I was so pleased with his genuine, caring and happy attitude that I would actually come back to this store to buy a new car just because of him. Retaining service customers is vital to a dealership's success and he is clearly in the right place! Thank you Daniel for providing excellent service!! read more

There is nothing more exciting than buying a vehicle, new or used. This process for the buyer is always a five star because we are all happy we are getting into another car, and for most part my transaction was a 5 star process at the time of purchasing. Getting the vehicle title was a nightmare, almost 4 months nightmare. The sales person was nice and followed through as needed to make the sale, but the finance department was a complete disappointment. J*** at the finance department completely misspoke the process of the vehicle title, costing me almost 4 months of time wasted driving to DMV, their only answer was putting the blame an someone else, sad excuse. A huge thank you to Simon for his quick response and help. I hope my next visit will be at full satisfaction. read more

Plan on spending the entire day here if you want to get your oil change. It took forever I also needed just a spare key made and they explained it terribly. I just had a horrible experience it took like 4 hours! read more

My wife and I were looking for a Toyota4 Runner. Left a message on line. The next day we received a call from Lana. She was able to help us navigate an out of state purchase. She was very knowledgeable on the process and provided us a great offer. No gimmicks and unjust market adjustment. We highly recommend you visiting their dealership , and ask for Lana. read more

From start to finish I invested 15.25 hours into this endeavor, since I needed to drive about 2 hours each way. I arrived as instructed (I was told between 7-730, which I did). I was the third vehicle in line. Id called the day before for possible shocks. I had told Daniel I didn't want to drive that far and not get my radiator flushed as it had bad fluid, but he assured me this wouldn't be a problem if Id get there bright and early. Between 7:30-3:00 I sat down, and waited. I was told they would be charging me for a full inspection upon arrival. I had not asked for that but If they were going to add that on, I felt any necessary work that could be done that day would be great to get done. At 7.5 hours (3:00 pm), I needed to get a bite to eat. I walked until I found something. I received a call at 3:34 p.m. I asked if they had flushed the radiator and was told "not yet", but they planned to still do that and to get the fuel injectors cleaned that day. I thanked him and walked back to discuss the rest. When I got back About 15 minutes later I waited in line to talk with Daniel. He would begin telling me what needed to be done, but kept stopping. By 4:30 (9 hours since I checked in), I leaned he had called off the radiator flush since it would take 3 hours. I was so exhausted that I began crying. I told him Id been there when he told me to be there. Id watched people come and go all day long, and didn't complain once but now he was trying to tell me Id need to drive back with my bad radiator fluid? Then before i could say anything he added some humiliation and said loudly, "I just saved you 2,000.00; you should be grateful since noone but me knows you can convert that shock system!" He assumed my time was not valuable. Maybe because the vehicle Id brought in was 15 years old, and not one of my new ones or not one of my classic cars - he put me into a poor person category? I was a big ticket item for these folks. With shocks and tires Id be in 5-6,000 and was ok with that. I told him I could care less about saving 2,000.00 at this cost....I came in under the presumption they would not send me back on the road with my radiator in bad shape, and would have at least gotten that done. Then he said in with irritation, "you want your radiator flushed? Thats important to you?" I said "yes." He said, "fine we will get it done." I told him I didn't want it done half way so if no time it is what it is - that I also didn't wish to cause anyone to stay late. He said "nope we will get it done." He was irritated with me. I had not even bothered them all day - trusting they were working on my rig and he was irritated with me? In the end, he called me over at 6:20 pm to say it didn't take 3 hours so I could go. God I hope it was done right at an hour and a half. Ill know soon enough I guess. The cost of the day was just shy of 500.00. I didn't even get an inspection report. Nothing was printed yet I paid for that inspection. I have his hand written notes of the findings which amounts to about 10 words. I asked him about this "specialized shock knowledge." He said, "yeah it wouldn't be right for me to not tell you." He gave me the minimum (not the actual parts Id need, a phone number, etc). What he didn't know is I had made a couple of calls to my hometown while waiting on that flush. His knowledge is not at all specialized. Where I'm from they do this thing known as "making appointments." When its your turn, no one comes before you. The arrogance of this man to think Id return a week later to have him do all of this over was striking. I wonder how he would feel if made to wait 11 hours for a 479.00 radiator flush? In the end it was somehow me being rude since I should be grateful for a tip he refused to share with me unless he was allowed to do the work a week later. A secret noone knows about but him My the time I got back home it had been a 500.00 ...15.25 hour day. I was the 3rd rig in...before doors even opened, They had no time, and didn't apologize once for pushing me off all day long. Very bad experience. read more

BE WARNED!!! This place is unethical and incompetent. Customer service after the sale is non-existent. I have tried contacting the general manager for over two weeks and he has yet to call me back. I have never been treated so poorly by a company in all my life. My advice to anyone it's a steer clear of Klamath Falls Toyota and go to another dealership. Let my mistake be your lesson. Do not reward these fools. read more

Pretty up setting when I send family In to buy a Chevy Silverado and your female salesperson Judges them because of there appearance and tells them they can't buy and she didn't even bother to run credit!! By the way they were 800 plus credit score and made more then enough money to buy anything on your Lott! read more

Will never buy another car from any Lithia anywhere especially Klamath Falls. When we purchased our car it had not even been ready to put on the lot so of course they had the car for over a week getting cleaned and inspected (or not cleaned because there was trash all over the car still when we picked it up). We signed the papers on October 23 and January 25th had to take it in due to steering issues. When we asked the warranty be extended due to the fact that we did not have the car in our possession at that time...and they have documentation backing our claim they flat out denied it. We came in to purchase this car with a pre-approval letter in hand and Lithia ran our credit anyway and threatened if we did not come sign the consent the sale would be denied and we would have to return the car. When thinking of grimy sales tactics and even grimier employees who just want the sale with no intention of keeping their word Lithia Toyota of Klamath Falls is the first thing that comes to mind. Take your bussiness to a small dealership or even across to Medford before going here read more

This place has employed the most unreliable and unprofessional team. Starting from the selling agents, financing personnel, and the general manager as well. Stay away and save yourself a nightmare! Buying a new car should be exciting and enjoyable but our experience since we bought the car in 4/2022 till now has been nothing but a nightmare because they dropped the ball on the registration and the title. Yes it has been almost 2 months and we don't have any of the paper work processed! selling agent and finance team are unable to fall through after they dropped the ball and the general manager doesn't even return customers' call or emails! Very poor customer service and horrible communication. read more

We purchased a new Highlander December 12th from Home. All the paperwork was signed and I was promised a copy. I have called them four times and again promised the copies would be mailed to us but still, as of January 16, -- NO COPIES. read more

I purchased a 2013 Toyota Tundra truck from the Klamath Falls Lithia Toyota Dealership about 5 months ago. I was told it didn't come with any remote entry devices, but I could get one programmed at any Lithia dealership. I attempted that in Medford Lithia Toyota dealership, and twice they have told me my truck doesn't have the computer installed that would allow for keyless entry. I then submitted a disapproving survey (received via email) regarding my purchase of the truck and the resulting misinformation I was given about the features of the truck. "Sarge", a customer service representative from the Klamath Falls Lithia Toyota dealership, called me regarding my survey, and I told him my issue. He said he would investigate the issue and get back to me. He left me a voicemail stating that the truck did indeed leave the factory with the ability to have keyless entry, but was then outfitted with a work truck package, which removed that ability. He said his salesmen had no way of knowing that when the vehicle was sold to me. I called and talked to "Sarge" a second time, and he basically told me the value of this situation is only worth about a couple of tanks of gas. Seriously? According to the Medford Lithia dealership, to have the actual computer installed that I thought I was purchasing with the truck would cost several thousands of dollars, and potentially up to $5,000. "Sarge" also stated I could just come down, trade it in and purchase another vehicle. That is definitely not going to happen. My problem with this scenario is that I feel like I'm being told I'm out of luck and just deal with the fact that I'm paying for a truck that doesn't have all of the features I was told it had. I've recently talked to the General Manager of the dealership and he indicated that they aren't willing to buy the truck back, but he is willing to pay a partial amount of an aftermarket keyless entry system, or I could trade the truck in and purchase another truck from them. My biggest issue with this scenario is that I feel like I paid an inflated price for features I didn't receive and they're not willing to correct the problem, and my trust with this dealership is gone regarding doing any additional business with them. read more

my wife and i were looking into getting a vehicle from here. we live approximately five hours away and found the vehicle online. i contacted them through email if the vehicle was still available and so it was. we filled out their loan application and had them run our credit. Ayla, who was helping us passed us over to another rep and he sent us a quote with a very high interest rate. we knew we had excellent credit score and wanted a lower APR. we were also preapproved for an auto loan at our bank and wanted to go with that. we didn't hear back from Klamath Toyota for a few days. after a few days and a reminder on where we were at, they replied they had to "talk" to their manager. a few back and forth messages and they had us thinking we were going to go forward with it, we get a text saying they had sold it! it felt like a middle finger to our faces for wanting to go with our own bank loan. we had everything in place about how we were going to go pick up the vehicle. they responded by saying that we didn't put down any cash to hold the vehicle but they also didn't mention that we had to either. in the end, we found a better price and vehicle and are so happy with what we purchased after reading other horrible reviews on here. thanks Klamath for turning us away. read more

This is by far the best car dealership in the area. It is a brand new facility and very nice! I have purchased a few vehicles here and their customer service is exceptional. I also only use their service department, as they are very fast and efficient. There is no need to go to any other dealership for any of your vehicle needs. Highly recommended! read more

Matt and the guys in service took really good care of us recently. My wife's 2009 Jeep Grand Cherokee needed service before a long trip and it had started acting up. They made some adjustments and were unable to duplicate the rough idle. Because my wife had a long trip and they wanted to make sure the vehicle was safe, they kept the car and gave her a loaner. All the while they kept me informed about what was going on with the Jeep. In the end, the Jeep is running great, my wife was able to go on her trip without any delay, and her Jeep is working fine now. I appreciate the extra mile they went to make sure my wife's trip was safe and making sure her Jeep was doing what it is suppose to. read more

Day 1- Stopped in to quickly ask if they could check my air conditioner because it wasn't cooling and made a loud noise. Spoke with the service coordinator gentleman (Larry?) Was told there no way they could have any of their mechanics look at my car today and needed to make an appointment out for 2 weeks. When I asked why, he rudely said "Many people come to this dealership because our reputation of outstanding service and we only have 2 bays available." So, I asked for the next appointment and he said it was 2 weeks out. It had been in the 90's and 100's for several days and the weather was scheduled to continue this trend. So I came back 2 weeks later and I sat there about 3 hours. I was told there were leaves in my hood vent located outside my car by my windshield wipers, my cabin air filter was dirty and door to filter was missing. That is what they said was causing the car not to cool down and make a mild whistling noise during acceleration of my vehicle. That diagnosis cost me approx $175.00 including a new filter and labor. As I was exiting the parking lot I noticed the air conditioner was blowing hot air. I drove around for awhile thinking it would eventually cool off. After running my errands it was still blowing hot air. On my way home I called them back and told them what was going on. They said can you bring the car back? I told them I would bring the car back tomorrow since it was late in the day. Took it back the next day and they ended up keeping my car 3 days. I received a call stating it was the compressor ( my compressor was replaced 2 years ago) and I would need a brand new compressor for my car. He said that would run approximately $1500-2000 including labor. I opted not to have it replaced. A couple days later my neighbor looked at my car, he added a full bottle of coolant (it appeared the mechanic did not replace coolant). Also, there was now hot air blowing out of driver's side and cold air conditioning blowing out the passenger side. My neighbor said it looks as though they did not reconnect everything correctly. All it cost me was a bottle of cooling agent. So now my car's air conditioning works great but by no help of this service at this dealership. I would not recommend them to anyone. I have been looking to buying a new Toyota but will not be giving this dealership my business because of this horrible and very frustrating experience. I don't feel I could trust them. read more

I've been working recently with a man named Jim to purchase a new vehicle & it has been a very nice process. I have not felt that he tried to pressure me toward anything, he answered all of my questions, and he was very willing to work with me and my husband. The whole thing took only a day or two via phone calls and e-mails. My husband and I are very excited to get over to the dealership when we get into Klamath Falls so we can pick up our new car. Definitely one of the most pleasant experiences with a dealership that we have experienced, even if this was our first time looking to buy a car. read more

I started looking to buy my husband a car last week and Lithia Toyota was the second dealership that I went to, hands down they were the best Dealers that I had been to. Kirk Toney was AWESOME!! He was knowledgeable and genuine and had us out of there and into my husbands new truck in less than 3 hours. I highly recommend Lithia Toyota and I highly recommend you go through Kirk Toney. We will definitely be back. read more

Klamath Falls Toyota - Auto Repair Near Me - Klamath Falls, Oregon

This is the worst customer service department. Bought two different seat covers for my cars here, they told us they were hard to put on and advised us too have them installed, so we went to costumer service department and was told to go to another department cause they put them on. When we went to that department, they told me to go back to the for at department we were in cause they don't install them. So we went back again, they told me that yes the other department does put them on, I said nevermind you guys need to figure out who does what and that I wouldn't return. So bottom line, horrible service, if you want seat covers put on don't go to lithia. read more

Just bought a 2015 fully loaded Toyota Corolla and I love it. I got a great deal and the service was great. Helped me get exactly what I wanted with no pressure to buy what I didn't need or want. Randy always helps us out and this is the 3rd Corolla I have purchased from him and when I need my next vehicle I will call Randy first. read more

Klamath Falls Toyota - Auto Repair Near Me - Klamath Falls, Oregon

They sold me a car and a week later 3 codes popped up so that basically sums this place up, in a nutshell, they sold a car to me knowing it had problems they just needed to make their quota which is sleazy. Definitely not happy with that, cannot trust a Lithia or any solely based commission car company. I'd rather go to CarMax or Klamath Falls Honda cause they're way more trustworthy. I highly distrust the integrity of this location to the fullest extent. read more

Went to service after buying new truck with tow package. Bought trailer brake controller from parts department. Service person Matt stated 1 half hour to install come back after lunch. When I returned Matt sent younger employee over who said Matt now quoted 1 hour labor or 120.00 dollars. I told him forget it and Matt was a coward for sending him out with the revised quote. Went to frontier trailer who installed in 1 half hour for 40.00. Will only do work covered by warranty Will not deal with Matt ever read more

I have enjoyed my Toyota. I got help by showing me how to set up everything . answered questions I asked. Everyone l talked to was very friendly and helpful. Even called next day to see how it was going. This is our second car we bought from lithia. Worked well with me. Thank you read more

I am a fan of Toyota and recommend people to buy Toyota Cars. I myself bought Toyota cars. I recently was looking for a Toyota Sienna LE and I spoke to Toyota Klamath Falls and they agreed to a price with me and gave me the go-ahead to come to their dealership for a van even I told them that I am coming far from the dealership more than 60 miles they confirmed me that they will sell at the agreed price. When I and a friend of mine reached there, I double checked (even though the car has scratches all over but they agreed to fix that) with them before running of my credit check, the sales guy again confirmed the same price and asked me to sign on certain papers. I did that, but, after some time he came back with a different price which was $400 more than the agreed price and said either buy on this price or leave the dealership which was rude. I decided not to buy the car on principles I didn't want my self to be tricked on this dirty trick of them. They didn't give us any copies of anything like the documents which I signed and rudely said that they are not giving us anything and leave. We called Toyota customer service but it was not available since it was Sunday. I would not recommend this dealership to anybody and beware of their dirty tricks. The VIN number of the car is 5TDKZ3DC5HS850395, please beware this car has scratches everywhere. read more