Found a W.O.W, product I had but been able to get my hands on & got an upper lip & eyebrow wax by…read morethe sweetest young lady. Long black hair... Aaaahhhh... blank on her name. But she did a "PERFECT," JOB! She listened & I will DEFLY be back!

My husband tried to do a DoorDash and they made it almost impossible to get the order because they…read morewere holding the receipt and not letting him have the receipt for the order. Even two managers came up and tried keeping the receipt and package . They would not hand him the receipt,DoorDash requires a receipt and the customer's money had already went through. It was up to the point where he had to take the receipt and package from their hands . Long story short , the customer got their order , but only because my husband did what he had to do.

Today, June 12, 2026 was my first time ever visiting an Ulta salon. I booked with an elite master…read morestylist named Sandy B. Her services were nothing short of a miracle. Her communication, kindness, and conversation were everything anyone would want in a salon service. I have been struggling to find a hairstylist that is good at cutting short hair for quite some time, but she hit the mark. I am am ecstatic with the outcome and the service that I was given. Thank you, Sandy!

The manager is rude. The staff is unprofessional. This used to be a nice place to shop, but their…read morestandards have slipped. It appears mismanaged.

Old City Med Spa is one of Knoxville's gems! I've been coming here for a couple of years for waxing…read moreand recently started getting facials, and every experience has been amazing. The team is knowledgeable, welcoming, and always takes the time to answer my questions. As someone with acne-prone, sensitive skin, I really appreciate how understanding and attentive they are, especially Taylor. I see Taylor for both waxing and facials, and I recommend her to everyone! She's personable, knowledgeable, and always leaves me feeling more confident than when I walked in.

Emily Langford is hands down the best aesthetician in the Southeast. My first appointment with her…read morewas about three years ago when she was offering a discount for a sugaring session. At the time, I was getting my brows threaded, however after my easy, painless sugaring appointment I figured I'd book an appointment for my brows as well. Since that day, I've been hooked. I see Emily about every 2-3 weeks to get my brows done. There's been a few occasions that I've been in a bind and I've had to see another aesthetician and their work doesn't measure up to what Emily can do. My brows are always even and have the perfect arch to them. She doesn't leave a single stray hair. Her brow waxing skills are a work of art to say the least. She will ensure that you leave Old City Medspa looking AMAZING! On top of her phenomenal aesthetician abilities, she's the sweetest, most down to earth human. She's easy to talk to during your appointment and she plays great music. She continuously checks on you to make sure you're comfortable, not in pain, ensures the wax isn't too hot, etc. Emily does so much more than just waxing brows. She's a sugaring queen to say the least! It would definitely be worth your time to book an appointment with her at Old City Medspa! Additionally, Old City Medspa has such an awesome atmosphere. They're located in one of the older buildings downtown. The spa has so much offer all their clients! Inside is so quiet and calming - a great place to book an appointment and just relax. Follow this lady on insta to keep up with all of her awesome posts! Emilyatoldcitymedspa

Izzy is the best lash artist in the game. She is so accommodating for my needs, since I usually…read moreprefer shorter lashes. I always leave feeling rejuvenated and full of lashes! #LifelongClient

I've been going to Brittnie Lucas for my lashes since last June! She does such an amazing job and I…read morewanted to try other services that LaRue has to offer. She highly recommended Melissa for brow/full face waxing and it was a really awesome experience. I have an event I was getting ready for and Melissa fit me in for brow tinting, eyebrow/nose/side-burn wax, and chemical peel. I am very pleased with the end result and absolutely love the professional atmosphere that LaRue provides. I'd highly recommend: - Brittnie for lashes (she also does forever bracelets) - Melissa for waxing/dermaplaning or help with skincare - I'm going to try their newly offered massage services from Tiffany (who also does dermaplaning which I was very pleased with as well)! This is a great business and all of the staff does an excellent job, no matter the beauty need!

I've been going here 3 times now and Dustin is my Professional. I don't think anyone at least…read morearound here is better. He takes his time and makes sure you get what you asked for. Thank you for the pride you take in your profession Dustin.

I was in town for a wedding and got a basic mani & pedi. Wait time was not long, was offered a…read morebeverage during my visit, facility was clean and all the employees were friendly and personal. Heather did a great job on my nails. Highly recommend this place. They also had a great playlist!

MC Nail and Spa did an outstanding job on my full set today! very friendly workers and overall a…read moregreat experience! the design was on point and exactly what I wanted! atmosphere and vibe was great as well! Thank you MC nail and Spa -Karlee

I hate to be leaving a review, but I mentioned I would. This is my first review ever…read more They do not have a refund policy! Therefore if your service gets messed up or you get injured, they will not refund your money. I went to get a pedicure yesterday because I am constantly on my feet and knew I had calluses built up on my heels and big toe. I had a limited amount of money but knew I wanted to get a service done. I asked about an acrylic manicure and was told it would be $53 and a basic pedicure - which I was told would be $35. I wanted to be able to tip them so I'd thought about which service I wanted to get. They started on my pedicure. They were all very nice and accommodating. The pedicure started and I felt comfortable. Towards the beginning of the pedicure, she used the yellow pumice brick and started on the top of my feet and applied too much pressure or used it too much on the top of my toes. I know how a pedicure works, but the placement of the pumice was incorrect. The cuticle softener ended up reacting weird with my skin and caused hives to develop on my feet. I felt stinging but kept quiet because I didn't want to offend her. Like I said, she was very nice. She started removing what felt like an ingrown toenail/shaping my toenail. Assumed to be routine in a pedicure. I am familiar with the process. I ended up bleeding she had dug so deep. She used the pumice on the top of my feet and recommended a higher level pedicure to remove calluses. They do not include callus removal in the basic pedicure. I said okay, that's fair. Let's do it. I upgraded to the gold where hot stone was included. I decided to treat myself. Gel polish was an additional $10 I believe the gold tier pedicure was $53. Maybe French tip was $5. I don't know where the $5 came from. Total was $68. She was gentle and cleaned my feet well. I felt happy with the result enough to not mention the discomfort I felt throughout- my fault. I should have spoken up at the time My intention of this review is to let people know who come to this nail salon to be aware of their lack of refund policy, their deflection instead of accountability when improper use of their tools happens, and finally when the owner reaches out to figure out what happened, placing blame on the client, mentioning "if we refunded all the services that went wrong, we would take a loss" and initially assuming "maybe the client did something for their service to go wrong". Just be aware if something goes wrong, they will not take ownership and try to fix the issue. You be the judge - should my toes look like this? My big toe is infected and I am missing skin from multiple of my toes. Super sad.

I have been getting facials every 4 months. Jennifer I believe is responsible for keeping a healthy…read moreglow to my complexion. 70 years of outdoor activities requires a good maintenance plan.

Love this salon. Everyone is so nice, place is very clean and the stylists are really good. A…read morecomfortable noise environment, not too loud like most places. I always walk out with beautiful hair.

daphne was the sweetest and was so so helpful!! didnt push me to buy the whole store but gave me…read moretips and pointers!!

I went in today looking for a universal diffuser and hair styling products. I was greeted when I…read morewalked in by two women. Asked if they could assist me with anything. I replyed no thanks just browsed around. The younger lady approached me a few minutes later and asked again if I had any questions, I told her my concerns and what I was looking for. She suggested a line of products she thought would work for me. She was very polite, kind, and helpful. Great customer service!