The best! So we bought a fireplace insert from them quite a while ago 2017 and we were having an…read moreissue with it. I could not believe the service department, Jim, helped us over the phone and got us to get it working again. that's great Customerservice! Highly recommend!

This business is outstanding. All of the employees are so helpful and friendly. The products are…read morethe best and the prices are very reasonable. They have a very good inventory. They offer multiple finance options and make buying easy and convenient. The install team did a beautiful job and it was perfect. This is definitely the best fireplace shop in the area and I highly recommend them.

Needed fireplace replaced with wood burning insert, and Terry and his team got the job done. Prices…read morewell within the range I was told to expect by company that cleaned my chimney. I greatly appreciate Terry's time in guiding me through the process. This insert kicks out a tremendous amount of heat. Thank you, Terry! I highly recommend the Highland Team!

I am sitting in front of my natural gas fireplace installed by Highland Hearth & Fireplace three…read moreyears ago. Since day one the blower fan has made an annoying rattling noise after heating up. Kerry and his crew tried for two years to fix the problem. Then they gave up. As you can imagine I'm not very satisfied with my $5,800 piece of crap fireplace.

My enclosed sunporch's masonry was crumbling and sagging on either side of my house. Jim the owner…read morecame out to look at that and my back extension of my house that needed some work also. The quote for the work was fair and they did a wonderful job. The one side of my porch needed a whole new foundation and the other side luckily didn't need as much extensive work. Everything after looks great and I would highly recommend them....and I did to my friends who were just as pleased with the work he did on their house as well.

From the owner: Chimney repair is my specialty. I cam extremely knowledgeable when looking at a chimney and to be…read moreable to tell why it may be failing, why there is water damage in certain areas, or why there are brick, mortar and cap deterioration issues. I am well versed in foundation repair and building new foundation walls and footers. I am also very knowledgeable in new stone builds and restoration along with fireplace builds and repair.

Would be zero if possible! Beware! Nice guy. Good product. Service not good! Install pushed back…read moreseveral times installed Monday. Chimney cap damaged but would fix next day. Today is Thursday and not capped yet. Flue liners flapping in the breeze! Winds at 17 mph; gusts to 25 mph. Cold draft blowing through living room with noise of 2-3" aluminum flue liners flapping in the breeze. Not happy. I was lax in not specifying points in contract. Lost trust here. btw 29 deg, wind chill 17 degrees Friday and still not finished. Installed Monday. They're saying finish it tomorrow Saturday. Not holding my breath

We had a great experience! Friendly in-store staff, great…read moreproduct selection, fair prices, quick and expert installation. We purchased a Heat & Glo unit for our Orchard Park condo and we couldn't be happier!

I had several different reps from different companies come and check out my chimney and even had…read moreone or two work on it. they claimed it was fixed and drove away with my money...same problem. called Empire and they came out and fixed my chimney right. some pictures on their website are of the actual work done at my house. these guys were great, very professional, and very friendly. they did everything they said they'd do. no surprises. i didn't feel ripped off in the end. it looks great and my problems are gone. thanks guys and thank you Empire.

From the owner: At Empire Chimney and Fireplace, we have been proudly serving homeowners throughout the greater…read moreBuffalo region since 2003. Additionally, our team is backed by more than 40 years of experience in the chimney repair and maintenance field. You can always turn to us for superior quality work, and we will even stay on-site for consecutive days if that's what it takes to get the job done right. Call or email us the next time you need to request a service for our chimney repair or restoration services.

Great service, extremely knowledgeable employees. Our confidence in their work and know-how has…read morebeen invaluable, especially as we paid another (cheaper) firm few years ago which did not see problems with chimney and did not discuss solutions.

Heard decent reviews about company , needed a smaller chimney replaced on my small cape home .. 2…read moreyoung guys came over , set up scaffolding , 1 guy on roof doing the work , took about 5 hours max ... tear down chimney and erect new chimney .. After job was done was told , need new flue ... after waiting for that estimate finally received it $2500 more after paying $2800 for the chimney ... Had that company come over beforehand look at chimney never told me it needed a flue ... Also they reused old tin cap and assembly on top and now it looks bent after reinstall ! Just can't believe $2800 for 5 hours work , what do bricks and a little mortar cost ? Grant it something I can't do , only because of my age ! Understand costs of running a business and making a profit and having a couple of 25 year old kids , I expected at least a whole new tin cap and everything new ... Should have been told about flue as when the chimney was first looked at .... All I can say do homework get a few more estimates ! Will get other quotes on a flue !

HIGHLY recommend this company. The young man that came to remove the old furnace was on time, and…read morevery polite. The owner came a bit later to help remove and then install the new one. Their work was perfect, they were very reasonable and clean and neat. 5 stars!

This business and their employees are so nice, and informative! Explain things thoroughly give…read moreadvice. And you don' t have to wait forever to get an appointment. Always a pleasure! Stephanie Wilson Newfane