Bad experience customer service! And very racist , instead not much customers around ours and i been sit and waited at table more then an hour nobody come to take order! Very bad bad bad customer service! read more

Buffalo Wild Wings - Chicken Wings Near Me - Chicago Ridge, Illinois

The food was great but I will be 100% honest the customer service was in the middle. I was supposed to get 6 piece honey bbq, 6 piece teriyaki, and a 10 piece of honey bbq. But instead of the 6 piece of teriyaki I got a 6 piece of bbq, not to also mention the waitress was being very rude and had an attitude. Instead of calmly putting the condiments down she legit tossed it as if it was a piece of garbage and then walked away. Maybe it was just my group or what not, but I saw her treat other customers with much more respect. Maybe it was a bad day for her but still at that moment I felt as if I was treated like crap. read more

I'm actually disappointed in this place, I used to come here often. I ordered a to-go order & when I got home they were all dry with barely any sauce. Ordered Parmesan garlic & medium. The service sucks, both of the guys at the desk have no idea what's going on they leave to the back for 5-10 minutes with a bunch of people waiting in line. You have to specifically tell them to give you ranch and silverware, even though it was already ordered??? read more

Horrible customer service, I asked for the dessert menu and I got the bill instead. Completely ignored our table

First mistake was even going there we walk in it wasn't busy btw and all we got was stares from employees talking to each other pretending like we weren't there we finally get seated and second mistake was waiting there for over 20 min waiting for our server to at least say hi nobody came, all we got was more stares from the goofy manager who could obviously see nobody was helping us after waiting there for as long as we did we got up and left read more

I placed an order on the website for pickup on July 4th at 3pm. I received an email confirming my order and they charged my account. When I went to pick up my order at 3pm, the restaurant was closed. I contacted customer service, and received a call from Tricia at the restaurant letting me know that I could pick up my order today. Great, I thought. Until I got to the restaurant and they wanted to charge me once again for the order I already paid for because Tricia "was on break." Another manager came out and asked me "What's your deal?" , made me feel like a criminal in front of other customers for picking up an order I had already paid for a week ago. This location is a disaster and should be avoided at all costs. Zero stars. read more

Unorganized empty tables but make you wait 45+ minutes. They also take long to take your order and to bring you the food. Unprofessional!

Against better judgement, due to proximity, brought my wife and daughter her this past Thursday at around 5pm. Will I ever learn? This location is truly awful. Despite the dining area being nearly 50% empty, we were told it would be a 20-25 minute wait. For what? There was barely anyone there and no one waiting before us. This location is pure garbage and the staff is terrible. We left and drove to the Orland location. They were busy but sat us right away. I'm shocked the Chicago Ridge location is still in business. read more

We decided to eat here because it's decent for little kids (6, 5, and two that are 18 months old). The food was okay. The service was terrible. We had to continuously ask for everything. We had to ask for silverware, water, refills on the waters, and even the check. When we were ready to pay, we couldn't find our waitress and had to ask another employee to run everything for us. Possible the worst part though is the overall cleanliness of the restaurant. The tables were sticky and the highchairs had left over food all over them. Easily one of the worst experiences that I've had at this "family" restaurant. read more

Food is good but some waitress dont care ans ignore you. They'll sit and chat with the hostess and other employees. Im done with this place.

Horrible service, Horrible wings. I ordered boneless wings. I had more breading then chicken on each wing. Come to find out they are pre-breaded from an outside source. By watching their commercials makes it seem like they bread them there. read more

Buffalo Wild Wings - Chicken Wings Near Me - Chicago Ridge, Illinois

Just don't recommend this place at all, last 2 times I was here I got sick really bad and I wasn't the only one same happens to my daughter, this place is always packed service people is mediocre and rude! Just don't spend your money here for your own good! read more

Great spot to grab a quick lunch, meet friends up and watch the game or just catch up. Boneless wings are always a hit -I love the honey bbq sauce. Don't forget to start off with their nachos. If you bring the kids, ask to borrow the tablets - there's a bunch of games on them and they kids will be entertained for the entire meal. Win win! read more

Really long waiting times horrible management and the servers have no clue what they are doing... Do not come here ever again the chik fil a nearby is 100x better and 10x faster at providing service. read more

Gross undercooked food. Always super busy and not worth the wait. It's also overpriced. Hard pass.

Don't go to this place a total mess and the managers they don't even now want doing for 10 pices 1 hour and 20 minutes this is horrible service when is run by kids whit no experience all they do is play and get fun and the managers the same thing read more

Food was decent but one star because your missing one key part of the once great dining experience and that is the one and only Alex liriano, BRING HIM BACK!! read more

When We Ordered Our Table On Yelp It Was 15 People Ahead Of Us When We Arrived We Were Instantly Seated The Food Was Delicious !! Only Problem Was That Sunday Was A Football game and it was pretty busy so had to wait longer than usual like 30 minutes 1/2/22 read more

I love B-DUBS. Just not this location. I have been to many of them and have never ever been disappointed. They were all well ran and well staffed. So when I heard one was opening close to me (no more trips to Orland). I was excited. And then I was DISAPPOINTED. Terrible wait times, cold food, bad service, inexperienced staff by the boatload. I truly expected better. And the planning for the location to me seems ill-thought. This location is too small for the amount of traffic it receives(hour-and-a-half waiting times?). Go to Orland or ANY othe Buffalo Wild Wings or prepare to be disappointed like me, my wife, and all my friends. read more

I'm a huge fan of "BW3!" Needless to say, I was very excited to see one open near my work! Now, I know that stores in this chain can vary in quality. I think the Bolingbrook one is outstanding, and of course the Chicago original is too. But the differences are usually minimal. Here, however, there is a major difference. For one thing, they're not organized. BW3's are usually very crowded and tend to attract large tables compared to other restaurants, particularly on weekends. They depend on good organization and communication between staff, kitchen and customer for things to function smoothly. Staff can't treat the customers like they're at a Ruby Tuesday's in da' hood, in other words. Here, this organization is lacking at this point. When you walk up to the take-out counter you will find a mob of customers, three or four staff members tripping over each other behind the tiny counter, and several bags of carry out just sitting there that they have to rummage through each time someone asks about an order. They don't use the flashing discs or even a PA that I heard, which causes the bags to really pile up, slowing things down. Wait times are way longer than at a typical BW3 so think twice before figuring you'll just walk in, order, grab a beer and wait a few minutes. That might turn into 2-3 beers at this one! Good news is the draft beer selection, specials, and clean cold taste (a Miller Lite draft always tastes better at a BW3, much like a fountain Coke always tastes better at McD's) are intact at this store! And yea, they make mistakes with the orders. For my first visit, I got the dreaded boneless switcharoo that Jack K. suffered. Boneless wings, in my opinion, are sacrilege to the wing concept, but I ate 'em and liked 'em, so as to avoid wading back into the mob scene at the counter and then waiting another 30 minutes for them to fix it. The second time they got it right and the wings were fine. It was $.40 wing night and I give 'em props for normal sized wings. BW3 is notorious for giving out small wings on this night. The third time, they forgot my blue cheese (which I caught) and stiffed me out of four wings (which I didn't catch until I got home). The two boxes said "9" on them when there were only 6 and 8 wings in them respectively. They were also undercooked, and dominated by drumsticks. Bottom line - scrutinize your order before leaving! I realize the store is new. I also realize the BW3 scheme is about as complex as the Chicago Bears 46 defense. So I think the other comments are a bit harsh. Still, this store was planned for how long? And given the complexity of the company's system, shouldn't the employees have been trained in advance, as opposed to throwing the poor kids into it and letting them figure it out? This may cost them customers, particularly since Tilted Kilt, which also has good wings (and hotties!) is about to open 200 yards from it. Overall, it is a BW3 and should be ok once they settle in. I will still go there and it's a welcome addition to the area. But, if you're a regular at the Orland or Bolingbrook stores, I'd definitely keep going there until some time passes and things get better sorted. Two stars. read more

First time here and last time I sat at the bar and first thing I said was "Hi How are you? " N the bartenders response was "Can I see an ID" Ok?? I'm ok too!!! N then they switch bartenders N it was This black girl I tried to get her attention 3 times by looking at her n even say "hello " But she only said " are u guys ok" to the couple next to me n to the couple next to them n I'm like "Hello"!? So I was gonna order food but I got disappointed read more

We decided to drop in for a few beers, one Sunday evening a few weeks ago after scouring Oaklawn for a lively patio. ( Side Note: The South burbs are kinda lame when it comes to outdoor dinning. We tried several bar/grills in Oaklawn and Chicago Ridge,and they were all without a pulse.. I was on the verge of taking a trip North to the land of outdoor dinning, but was lucky to find that BW3 was alive and kicking this beautiful evening.) So fast forward to the good part.. Finally chilling in the patio with a cold beer and NFL pre-season action.. Yup.. they have a few flat screens outside to keep you entertained. We ordered a dozen bbq wings and a dozen blazing dry rub wings, and some fries. The Bbq wings were pretty good, a little too sweet for my liking but that didn't stop me from enjoying them. The dry rubbed wings were ok, not the best choice, in my opinion, as the chicken was dry and a bit tough. Next time I will have to try a few other flavor wings and one of the burgers. The verdict: Good place to watch sports and hang out with friends over a few cold beers and grub on some decent bar food.. Bonus: the patio is a nice spot to hang out and catch a game. read more

Don't let em fool ya ,this place is da bomb! Omg I could eat all day. The service was absolutely perfect . Life doesntnget any better .

Went with my two young children for lunch on a Saturday afternoon. All the staff was friendly and helped whenever I asked for anything. Server was nice and friendly. Thanks guys. read more

Do yourself a favor and don't come here. I'm here right now with my family of 6 on a Saturday afternoon and it's been over 40 minutes, and no food the place is dirty read more

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Always have a good time here!!l The food is always good and the wings are perfectly crunchy!!!

Ordered take-out from this place last week. The lady at the counter was polite and friendly. The wait for the wings + fries I ordered was not long at all. Unfortunately, the chicken on these wings was not chicken. It had the consistency of chewy rubber. My boyfriend, for whom I got the take-out, said he felt like he was chewing chicken-flavored gum. The "meat" wouldnt even rip off the bones. Also, the side of fries, mind you costed a whopping $3-something, came in a box that was more than half empty. There was a girl who opened the box to show me before I was on my way, but did so clumsily, she spilled a few fries and frankly, I just wanted to get the hell out of there (considering the clientele). For 3$ these fries should have serenaded me, otherwise I could have ordered 3 large fries from McDonald's...had I known. All in all, wings were a failure. Fries, which are so simple to make and package, were a failure. Never coming back. read more

I came here solo one night and sat at the bar for a couple of beers, quick dinner, and to see the basketball on the giant screen. This place is the worst. The servers & bar staff could all use a refresher course in everything. Who makes a black and tan in giant pilsner glass? Who uses Bass out of the bottle to make a black and tan? If you can't get Bass on draft, don't serve black and tans. I ordered a chicken wrap. Meh. The food was horrible, the service stunk, the people were annoying. I just did not like anything about any minute I spent in this place. read more

Put simply, you never know what you're gonna get. Everytime we go here, it's packed. Sometimes there's no wait, other times the wait isn't worth enduring. The common thread with every visit seems to be that there are always empty tables, --clean, empty tables-- just waiting for people to be seated at, only to go unfilled for most of the time you're waiting to be seated. Utterly frustrating. My experience with your actual server has always been good. They have always been attentive and prompt, maybe even overly so. The host/ess is usuallypretty ornery. Most likely because they have to sort out this mess in front of them. Last time we waited at the front of the line while she annoyingly greeted and jotted down the names of people who had just walked in, twice while we waited to be paid attention to. The food is good, and it's really the only reason I keep going back. If they had takeout location, I would much prefer that. The whole sports bar theme is just made pointless by how frustrating it is to actually get inside. read more

Want to say this probably the 100th time coming here but, I was blown away with the regreviated service it needed. Waitress on point the food was an impressive as I said 100 times somewhere you expected the same but no the new moto of less breading and more chicken really came thru. I write this review as a way to thank whoever started these changes great move keep it this restaurant did a totally 180, with delicious food Bdubs doing what they do best satisfying my wing appet read more

...so BW3 doesn't accept reservations; sorta have to just wait. We waited for over 47 minutes in a long, long line of people (on a non-game night), which is typical of a sport-themed bar chain. Once seated, we waited another 10-15 minutes for service, almost a half hour for luke-warm wings to arrive & another half hour before our waiter came back to ask if we needed anything else (he was flirting at the bar). He screwed up part of our order, causing for a longer wait for one person's order (they did take it off of the bill), so we all had to share our items to keep him from losing his temper all together, & the only reason he came by to assist us was because I flagged a bus boy cleaning the table next to us and asked him for assistance. I went with a group of 6 (5 being big guys; like football-player sized). Needless to say, they were super hungry & being made to wait they were very frustrated. The waiting made us lose our appetite so we wound up taking most of our items home. Again, expect ghetto whenever a venue is located within a mall location. It was very uncomfortable to wait & eat there. I am starting to like the far from the city burbs more and more these days! read more

I keep coming here and expecting to be wowed but with no luck. First they take too long to get you a table even though there's so many empty seats and lots people waiting. To be honest I've had better wings for half the price. I heard the burgers were good but when I got my burger the bun was not even toasted or even warm. The wings were pretty big but the flavor was lacking. I give it three stars because it's too pricy, wait is long, and the food is just not all that. read more

I normally don't rant and rave about any Buffalo Wild Wings but let me tell you, this was by far the best location I have been to. Our waitress Brittany came to us right away to get our drink order. Our food came extremely fast and hold your horses, the order was correct. Every single Buffalo Wild Wings location that I go to has messed up my order. It's so frustrating when I have to return something, but not at this location. Oh yeah!! For some reason the food even tasted better, or maybe it was all in my head. She quickly tended to our refills which we didnt have to hunt her down and made kiddo feel comfortable. It's a shame I'm not a southsider if not I would come here every week. Thank you Brittany for such great service. read more

Came here after a very long day of travel. The server was nice but spoke to my colleague and I like we were seven (are we still hungry today?) I ordered wings and a bacon cheeseburger. The burger was pretty good. The wings tasted like a pair of ASICS GT-2140 Men's running sneakers. Giving them three stars instead of two because they had a lot of TVs and our outside seats had an outlet nearby. Perfect for charging my phone to write this review. read more

Horrible service..! Servers are slow and careless ...!!! No management control..!!! Is anyone in control of this restaurant ..?????? read more

I ate @ the bar so the bartender was friendly answered all my questions. I always go to this location even tho it's kinda far but both location aren't close. The food was good except I had 2 wings that were cold. Oh I hate on Tursdays now that customers have to eat in to get the deal. Overall I recommend this restuarant. read more

Buffalo Wild Wings - Chicken Wings Near Me - Chicago Ridge, Illinois

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Not impressed with service or menu upon entering there were no host at door when she did appear it look like it hurt her to sit us lack luster attitude no suggestions no smile dropped the menus on table walked off. Receiving our appetizer it was missing items. read more

Buffalo Wild Wings - Tailgate Sampler - Chicken Wings Near Me - Chicago Ridge, Illinois

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I should of known to turn around once I saw the sign on the door saying we're hiring servers. That was my que to turn around and go back to the car. However, I wanted chicken and it would of been a good dinner for my son who's been at school all day. 3 parties came in including myself. I was seated first, then a party of 4, then a party of 3. Guess who never got serviced but the other 2 parties did? Yep me!!! They need servers but we got 5 people standing in the kitchen walkway just conversing and carrying on like they are not open for business. These people are ridiculous and Im going to assume every good review wrote on here by someone in the establishment. People save your money because I guarantee it's not appreciated in this place they call a business. Never returning to this joke of a establishment. Ohhh by the way nobody even cared that I was leaving after I brought it to their attention. read more

Worst customer service ever. Ordered online so I wouldn't have to wait for hours to eat ended up waiting 2 hours to receive my online order. NEVER AGAIN. read more

My 3 year old son and I went for diner at 6pm last night. Was told we were 6 on the list and sent a text stating that. After I watched 3 tables of 2 get sat, and 45 minutes later I check the app again. I was not number 7 on the list? The hostess had no answers for me and told me to continue to wait. Not to mention, there were over 15 people in a same hallway waiting to get to the hostess. No social distancing what so ever. I called and spoke with a manager Nathan who also didn't have any answers but amazing he said I was next in line. By this time it was over an hour since we he put our name in. This place is managed horrible. Their customer service also horrible. A nice Daddy son night turned into a bunch of lies for Buffalo Wild Wings. read more