Last time I came here was during the pandemic recovery. They have recovered nicely. The service was great. The food was hot and fresh. The wait staff was on their A-game. Many checked on us. The manager had a great sense of humor! Large establishment with tables, booths and a bar. You can find a little bit of everything here. I'll be coming back for sure. read more

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I had hair in my food, the cus service is so bad they was rude. I would never come back to this one .

Great service but the wings too deep fried no meat , sauces where is the sauce omg omg omg why no sauce that's why we went / men's bathroom was gross !!! 41$ for crap this chain is much different from the ones in other southern states read more

this is the 3rd time I've ordered from door dash and yall completely messed my order up. & Robbed me, yet again. I'm so pissed.

Absolutely the worst wings I have had the displeasure of experiencing in my life. Several of the wings still had feathers attached which was a first for me. After one and a half wings, the rest went into the garbage. Stick to Wingstop. read more

Went today at 1:00 pm for lunch ordered 6 bone in flats medium sauce and a bottle of beer. The wings came out over done with little to no sauce. Four or the flats were less than 2" long the other 2 were still under 3". I generally don't complain but for 18.00 plus tip im starting to have an issues. I would not recommend this restaurant. Continues to go downhil. Only gave one star because the bartender got the beer right otherwise no stars. read more

Ordered an order to go. The chicken and fries were completely cold and hard I couldn't even eat it. It tasted like it sat out for hours We called to get this issue resolved and never got an answer so we emailed customer service, but this is crazy? Definitely won't return read more

I never got a water refill! Not a fun time if you like spicy sauces. The wings were barely warm, but our side of onion rings were a good temperature. Wait was fine, although it took 10 mins for a waiter to visit our table. Fine for bar seating, but unexpected since the restaurant side was closed. read more

place was clean, our server was also the hostess so had to wait to place an order and she was so soft spoken you couldn't hear a word she said.. the food; ordered 10 bone in wings.. they were cold. not out of the fridge cold, more like been sittin on the counter all day in the back cold. by the time I got to my last wing, TOUGH to chew cold. we came to BW3 because it has always been BOGO free bone in wings on tuesday. Waitress came and told us it was was BOGO 1/2 off.. AFTER we have already ordered and eaten our meal!!! WHAT? anyway, now you have to download the app, activate an offer, then you can have the BOGO free. just a big hassle since they're gonna give it to you anyway.. make sure your wings are warm/hot and make sure you know what BOGO means on that day. read more

The bartender was our server and failed to attend to our table at all. Food came out at three different times. Drinks got filled after we were done eating. It was not busy...probably a total of 5 tables, with a staff of 6-8 ppl. read more

Understaffed; we waited 15 minutes for a table despite there being plenty of open tables. Not entirely their fault: this is something the entire industry is suffering from. Otherwise, same consistent delivery of the wings I love. And fried pickles. :-) read more

This specific location of Bdubs is very hit or miss when it comes to the food and the service. You can come here one day a receive the best tasting food and receive fast and friendly serve. The next day you cant catch a server, the food comes out room temperature, and it is overcrowded with an hour long wait time. I would recommend if you do go here to check out the parking lot occupancy before going in and also have in mind how long you are willing to wait before even going inside. I will say the most recent time I visited this location our waitress "Piper" had given me the best service I have ever had here, there is nothing I could think of that she could have done better and she turned around my overall view of this restaurant. read more

Buffalo Wild Wings - parm garlic and medium wings - Chicken Wings Near Me - Independence, Missouri

We came here on a whim after being out doing some shopping. It was fairly empty, even though there was a pre-season football game on. We were seated immediately. Our waitstaff came over and took our drink orders. I had a pop, and hubs had a beer. His beer took a really long time to come out for some reason. We ordered Nachos to start. Our waitstaff came back like 2 minutes later and asked if we were ready to order. We told him we didn't want the Nachos and our meals to coke out at the same time. He said they wouldn't, yet they did...Sort of. Hubs ordered wings and so did I. He had potato wedges and I ordered tator tots. My tator tots didn't come out. Our waitstaff said they were coming. About 10 minutes went by and he said let me check. Came back and said they're coming. Another 10 minutes and he came back and said they didn't see that I ordered the tots and that they were cooking them now. OK, fine. When he brought them out, they were horribly over cooked and greasy. All you could taste was grease. I didn't eat them. We ordered to go orders for the kids. Should have checked the bag before we left because when we got home, we noticed part of the order was missing. I'm inclined to think it wasn't the kitchen that was messing up, but our waitstaff not entering things in. read more

I tried coming here since I was in the area. I simply wanted a seat at the bar to sit and watch the game and I haven't visited this establishment. Instead other people that came in after me were getting seated nor was I greeted or acknowledged. I happily took my business elsewhere read more

Absolute worst experience. I was with my family of 5 and we got seated right away but no one ever showed up to take our order. We waited over 25 minutes before walking away. I said something after waiting 15 minutes to the hostess and my mother in law said something after waiting another 5 minutes. Still no one saw us. No one ever acknowledged us the entire time. We felt completely ignored. Several servers passed by our table but never looked our way. I'd rather drive further away to Lee's summit than come back here again. read more

10/10. orded carry out food and everything was great. Friendly staff and short wait even for friday night.

ordered delivery from here, made me pay for sauce and when it came absolutely no sauce, tired of companies making you pay extra for a little cup of sauce and then you get either nothing or the tiniest cup read more

The service absolutely sucked. Whoever the waitress is with the red hair sucks at her job. She refilled our drinks once within two hours and was too busy talking to her coworker to check on any of our tables including us. It wasn't even busy. Needs to be fired or trained properly. read more

never has my order right. order through the app, they mess order up and won't send a new order out because their app uses DoorDash. good customer service would have made the right food and had it delivered. I won't be ordering from here ever again. read more

Absolutely terrible! They had no RANCH! Didn't tell us till after we ordered and got our food, we didn't have silverware, the water is cloudy and is absolutely disgusting! I won't be coming back here! Also no Pepsi no French fries total disappointment. read more

I've been coming here for years....hands down this was the worst experience ever. Thursday night (so I understand the boneless wings special). Ordered 12 wings and a beer......over an hour and 10 minutes later still no food. Flag the waitress and ask to switch my order to a "to go" order. Another 15 mins go by....finally get my food bagged up and of course it's cold. $22 tab and it's shit food. I will not be back. Maybe get more staff as you were not that busy. read more

We came to this location after a Chiefs game. We were sitting at a table for 30 minutes without anyone acknowledging us. I have never experienced this type of treatment at any BWW location. I will never visit that location when I visit the city again. New staff is needed immediately!!!! read more

Fast food and okay. The server was not good. Didn't get our beer until half way through the meal. Never brought our kiddos chocolate milk, had to ask for silverware. When did they change to plastic utensils?? Never came by to ask if we needed anything or boxes. Walked up to another server to ask for boxes. Finally server came by and we got our tab. Servers need training!!!! read more

First, let me start off by saying I love Buffalo Wild Wings. This was a terrible experience though. Our waitress had 0 personality. Our food came out and was missing all the ranches/bleu cheese. We asked for them and for some ketchup as well. It took 10 minutes, no exaggeration, for them to come out. Our fries and wings were cold by then. We were missing 2 orders of fries. Our drinks were empty and not getting refilled. One of us didn't get our food for 20 minutes after everyone else. We requested to speak to a manager and he seemed like he wanted to avoid us at all costs. Just terrible. read more

Terrible service. Waited 20 minutes to be acknowledged at the front with my family. Finally had to ask one of the several waiters who kept walking past us, for help. They said they will get a hostess. 10 minutes later, nothing. Asked again, rude responses started pouring in. We left. Place was not clean, and people kept leaving. Lots of potential, but terrible management or training. read more

Ordered 2 appetizers, 1st appetizer came 2nd appetizer came 20 minutes later cold after asking repeatedly where are 2nd appetizer is!!!! when serving the food brought one thing at a time for 3 people , food was very cold! The service was not pleasant!! read more

Came here because my wife wanted to try it. I hadn't been in years, so I thought why not. I was reminded why it's been awhile. We both ordered drinks and food. I never received mine. They had put my food order in, but not the beer I ordered. I told them to cancel my order, bring our check so we could leave. My wife thought her chicken strips were ok, but nothing special, and fries were not seasoned enough. Management did comp my wife's food, but not her drink. Waitress kept apologizing, yet the manager never came out. They were understaffed and were still seating all areas of the restaurant. Bad management will ruin a place and mediocre food doesn't help either. I can guarantee I'll never be back. read more

Let me start with the positive! Our waitress was great and for our food in a good time and she was very nice. Now the negative. 1. It was beyond freezing in there. 2. The wings we ordered came out COLD, they were probably warm and then from the temperature of the restaurant they became cold on the way to the table. 3. Big nice patio that you can't sit at... 4/5 TVs out there and none of them are on. They will Not serve you if you are sitting outside. Won't be going back. read more

Worst service ever , we came after a royals game. The waitress never came to ask us if needed anything . Nor any refills for our drinks . We'd asked for something and waitress would awkwardly answer. I told the waitress I am redeeming 2 different things she said okay , when the bill came she says oh I can only redeem 1 thing and I told her I asked you in the beginning I'm redeeming 2 things and stood there awkwardly and no customer service at all . If you know something please tell the customer before redeeming things . Never again . read more

This place is either severely understaffed or nobody pays attention, because I have been here on 3 separate occasions and each time has taken way longer than any other b dubs I've been too. It's sad because a lot of people in the area have been making the same statements. Miss when this place was actually good. read more

So service sucks been waiting forever for our food. Then got someone else's food now still waiting over 45min

Service was terrible. Took over an hour for 2 burgers and wings. Cmon' you specialize in wings. Said we would be seated in 10 minutes, Got seated 40 minutes later. Quite embarrassing. read more

It had been quite a while since we have been to this particular store but we tried it again last night. We were pleasantly surprised with some of the changes that have been made. It was clean, service was fast and accurate! Our server/bartender Liz was amazing! She was very personable and attentive. I believe that poor management in the past has attributed to the loss of customers. I think they have figured that out and they are definitely heading in the right direction! Give them a try! I think you will be pleased! read more

Talk about incompetent people WOW you would think people who work on tips would understand the concept of customer service. As for the food mediocre at best and brought our issue to management and their response was if you do t like it you don't have to comeback here no more so we won't be. read more

Stopped in as it was close to my hotel. Went to the bar, did get a beer quick but the bartender never came back to take my order after 15 min with her walking pass me multiple times, I flagged her down to get my check and pay for the beer so I could leave. She was very rude and over worked. Not a place to relax and have a meal. To pay for the beer I had to go to the entrance and get the hostess to get the manager. read more

Came in two hours before close. Sat down at the bar. Was ordering take out and already knew what I wanted. Right as I sat down I ordered a drink and my food. After 40 minutes the bartender said she was going to go get my order together. She didn't come back for 20 minutes. That means my order was sitting back there on the kitchen screens for 40 minutes and no one was making it. Not the bartenders fault. She was great. But It took an hour, that is correct, an hour to get my food. I didn't order anything complicated at all. Boneless wings. That's it. All they do is take them out of a bag, put them in the fryers, then toss them in sauce. One of the easiest things to make. It wasn't even busy. The rush was over for the night. Every time I go to Buffalo Wild Wings it's this kind of experience. They used to be decent. Every single one of their locations is trash now. Last time I'm going to any BWW again. read more

Tried to dine in for lunch on a Monday. Waited awhile for someone to come seat us and after several minutes a waitress informed us that they were only seating at the bar and that it would be 30-35 minutes. There were less than 10 customers in the store so they are either severely understaffed or they do not want business. We did not stay so I cannot speak to the actual service but I'm guessing it would have been lacking. I wouldn't recommend trying this place if you are on any sort of timeline. read more

I came in alone and sat down at a booth thinking I'd be there no more than 30 minutes enjoying my meal. Instead I was greeted by a very distracted and rude waitress, talking to this guy standing by the bathrooms and totally disregarded any service to me at all unless I flagged her down asking her for a WATER. Which took about 30 minutes. Moving on to the food that took over an hour. I think I may have had a full on panic attack trying to get this lady to come over and get me my bloody check so I could run out and never step foot there again. I am so disappointed because I love some good bone in wings but this place has officially ruined them for me. That was a 1.5 hour visit I will never get back. And life is short. I will also add that I've been in the service industry for 12 years now and I ALWAYS tip over 30%.. way over and 20% if the service sucks. Let me just say I left without tipping at all. It was THAT BAD. If you're unfriendly and disregard anyone that you're serving don't be a server. Plain and simple. Buffalo Wild Wings is going down the tubes honestly. The service is just not there anymore. I won't waste my time at these establishments any longer. My time is more valuable than that. God bless ya and no more wings! read more

Asked for 10 wings with mild sauce. I got the 10 "wings" minus the wings and only 10 drumsticks that were done dry. Almost 0 sauce on them. Thanks a lot BWW. I'll be going to wing street from now on, even pizza hunt and dominos even give you sauce read more

Buffalo Wild Wings - If you love chicken wings avoid this place. They don't care and don't take time to make anything right. Order some wings. - Chicken Wings Near Me - Independence, Missouri

Just had the WORST experience at this restaurant. Was asked to wait 5-10 minutes despite there being a lot of open tables. Was asked by a female employee if my son and I were there for carryout order. We said no. We continued to wait patiently. Then after more than 5 minutes another party showed up and were immediately seated. I asked why did that happen. Was told employee didn't know what they were doing. Then they continued to make us wait. I asked for manager and teensge black female came out and I voiced my complaint. I was told that they would seat us. I asked if we were going to get better service than we'd received so far. Manager said that we could leave if I felt like that. So I left and won't be back. No wonder they're hiring. I normally spend over $80 when I visit and I used to visit frequently. NEVER AGAIN!!!! Avoid this place for all your worth!! Horrible customer service and rude employees!!! read more