This is a disgrace, I'm waiting for the check but it's not arriving. My pals didn't get all their chicken. Big suck

Absolutely horrible. I go in this location about once every two weeks and it has been awful since the first. This last time I had to go back twice to get them to fix my food and I still ended up returning it. My original bill was 22.00. I returned the wings and got ten dollars back. My chips and queso cost 12.00 and it was cold and clumpy. Why I didn't return it either? No idea maybe didn't want to make another trip back there. I would definitely take the time to go to a different location. You will be disappointed if you're use to a standard food service. I'm pretty sure McDonald's has this location beat. How can one place be so consistently bad? read more

our waiter christian was an absolute creep ngl. i've never been so uncomfortable while being waited on. as a young lady i should have never been asked for my snapchat by someone w a pedo stash. great wings tho! i would come again j for the nashville hot wings but u have creeps on ur staff. read more

Great location. Service better than most BWW, except for water refills. Food came out fast and at the correct temperature, but two of three orders did not match the menu for the sides. We did not complain as we preferred the fries over the chips. The tortillas seemed stale. I wanted to give the business a try after a bad 19th st experience and since the owner is local. However, maybe it's an OK place to go watch a game and have adult drinks, but otherwise, it's worth the drive elsewhere. Please clean the menus. Nothing worse than sticky menus. The chairs are not ergo and are uncomfortable. They look good, though. read more

Was a horrible experience from the get go, by far the worst I've ever had at a BWW. We were half way greeted when we arrived, once we were seated, the dining area was GROSS. A mess on the floor with not only crumbs but napkins and trash as well. Service took forever, once drinks were ordered it took 20 minutes to get them. Food was horrible and wrong! Spoke with the manager (Chris) he had no care in the world to make it right! I would be embarrassed to own this establishment!! read more

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Food is usually good, but service varies with slower and less attentive than expected being the norm. Things do seem to be improving

Never been to this location before but decided it may be nice because it's the newer one. Our waitress barely ever came to greet us, the entire meal seemed like she was busy playing in the back. So frustrating, they weren't even that busy and the table next to us even complained about the waitress. Do not recommend this place, so many better wing places here in town! The manager tried to make some excuses for the waitress but he even left us standing at the door for 10 minutes waiting to be seated. Never going back. read more

Fries were rock hard and pretzels were served still frozen on the inside. Absolutely horrible service we will not be back.

We went to this one at like 9 pm on a weekday and it was so freaking loud with the game on I couldn't even hear the people talking that we went with. The service was so bad and she got our orders all wrong because she couldn't hear us. My bf got a Dos Equis and there was no lime and the other couple we went with got bloody Mary's and there was no garnish at all for it (olives, celery, pickle) and we asked the waiter to get us some and 20 min later after we drank it she brought us like a pickle and celery stick. She never filled up our waters and would walk by acting like she didn't see our cups on the end of the table. My friend had to get up and go get water from the bartender and she complained to them. They did apologize but I won't be going back to this one ever again. read more

First time back in a few months due to a bad experience last time in. Much improved this time! Wings were hot, very hot, and tasty. Service was great! We will be coming back more often as long as you keep up the level of service and food you had tonight. Good job! read more

We were greeted by the door person he sat us. Sat here for 20 minutes waiting for our server to come and atleast get a drink order. The waiter proceeded to not come. Finally the door person came and asked if we had been helped. He took my our drink order and proceeded to apologize for the wait and the waitstaff. Finally the waiter comes and asks for us our order. He didn't seem to be in a hurry or even cared that we were waiting. Other waiters saw that we were waiting and didnt offer. This experience was not only a bad one but really made me consider coming here again. I would expect that management would come and talk to us but no one came when asked for management. read more

We ordered 2-5pc wings 1-Teriyaki and 1- Honey BBQ and we were short 1 Teriyaki wing on our order. We took our order home and found the shortage there. Why can't folks pay attention to their work and get the order right. The young lady opened it up and checked and gave it to my wife tolling her our order was right and ready to go. The wings were really good and tasty and we look forward to ordering them again with some potato wedges. read more

Looks like a retirement home here. Waitress staff was slow. Only saw her waitress 2 times in 3 hrs. Wet naps smell like mildew and piss

We have been sitting at our table since 2:06 - it's is now 2:55 and we still are waiting for our food. Service is ridiculous!

This should be a no star. The service is ultra lousy, and the food was disgusting at best. Please avoid this place. I know I will.

This place has been opened for 7 months and still cannot get it together. The kitchen is terribly slow and the servers turn over constantly. It took 5 minutes after getting food to flag down someone to get silverware. That took another 5 minutes after that. We are done. It is worth the extra drive to get better service and consistent food. read more

This is the nicest and cleanest Buffalo Wild Wings in/near Lubbock. The service can be slow but the wings are usually good once served and they have pretty good drink prices during happy hour. Definitely my favorite of the BWWs around town. read more

I work from home and recently went through a 2 week period of not having the internet. After burning through some of my vacation I had to find something that would allow me to work. I went and spoke with the manager there and she told me that I could come in and work and it wasn't a problem at all. The entire time I was treated with respect and understanding, not to mention the great food. I will have to get the drinks when I am not working..... Thank you so much to the Buffalo Wild Wings team for helping me through this time! read more

I'm really disappointed with the downturn of this location. We came in tonight (Tuesday night) with our two kids for dinner. When we came in, it took several minutes to be greeted by a half-interested hostess. She didn't smile, welcome us, and she seemed almost put out because she had to seat us. We were sat in the southeast corner booth which happens to be right under speakers. Our waitress, Kayla, came to take our drink order. (I only know her name because it was printed on our receipt, not because she introduced herself.) She came back to take our food order and it took quite a while to get our food. In the meantime, what appeared to be a manager came over to turn the music up. Again, it wasn't busy and there were many empty tables. After a few minutes of not being able to hear a conversation at our table, I asked a different hostess (much nicer) to see if someone could turn it down which no one ever did. Back to food. We were missing part of our order so our waitress came back to bring that, but never came back to check how the food was or check on our drinks. My husband finally flagged her down to get me more water. I ordered the mango habanero wings and they are up there on the heat scale. My water (both glasses) tasted dirty, like the nozzle needed to be cleaned. Another serious item to note is the water temp in the women's restroom. The faucets are motion sensored with no way to change the temperature. It's far too hot for an adult, let alone children who need to wash their hands. This should be checked. My husband reported the men's restroom trash can was overflowing with paper towels, and there were paper towels in the urinal. Overall, there is no reason these things should have been issues in a Tuesday night w a half full restaurant. I can understand these occurring in a busy game day, but this is not an acceptable way to manage or run a franchised restaurant that has standards and protocols for training staff and serving patrons. Corporate needs to pay attention to all 3 Lubbock locations and figure out what's going on. read more

This is the second time and last time we will go here. Both times we waited almost two hours for our food! The staff is either poorly trained or outwardly rude to the point it's obvious and jaw-dropping. The food wasn't even good. I've had much better at other BWW locations. read more

Buffalo Wild Wings - What the heck is this? I don't want to know, but between the rude staff, two hour waits, and this monstrosity we won't be back! - Sports Bars Near Me - Lubbock, Texas

Worst wings in town, best everything else. Try wingstop if you really like wings. If you want to go to a "bar" that also has wings... bww is OK read more

Will not be coming back. Period. Food was super cold. Waitress came around whenever she felt like it. Maybe hire more people? This is my first time at this location and I was disappointed. This is the reason why I prefer Hub City wings. read more

I have never been disappointed by a BWW until now the service was fine i asked for a game to be put on a TV and it never happened I didn't order another beer the bartender knew why I wasn't going to stick around and she didn't seem too concerned now I could really give a shit about the game its the point of the matter they lost out on probably $60 more worth of business I do a lot of business with that fucking place all across the country that would explain their two star rating. read more

Horrible service. I understand that I ordered on super bowl Sunday, but hours in advance. Restaurant was mostly empty. Took 30 minutes longer than on line time showed. Last time I order from here. Wing stop is faster and better. Dumb move on my part. read more

The service was terrible. I ordered a simple lemonade and my friend ordered a Long Island tea. The reason i couldn't get my lemonade was because "the bar was backed up" , yet my friends got their alcohol before my lemonade, BOTH of which were made at the bar. My friends also asked for NAPKINS and some waters and we didn't get any of it the entire time. I understand that BWW is busy, but to be serving a big top more frequently than serving 4 people is ridiculous. If you can't serve your customers well, don't be a server. read more

Screw this crapy place. I placed a huge order. I get all the way home and one of the boxes of wings was plain and had other stuff completely missing. I go all the way back and they tell me "oh, yeah, we don't carry that flavor anymore". So your solution was to give me plain wings and let me get all the way home? 1st, how about take the option off your online ordering. Second, maybe hire some people that aren't brain dead. You idiots think you deserve $15 an hour? As for the stuff that was missing, I got 2/3rd of it on my second trip. Gave up after that. The rest of the wings barely had anything on them. Ended up walking to a nearby Dollar General to get some wing sauce to save the "Wild" and the "Hot". The Nashville Hot and Adobo was dried up garbage and I don't think anyone at corporate ever even set foot in Nashville. Threw those away. The other flavors we mostly suffered through but threw a lot of that away. So basically the most expensive celery I've ever bought. This place is garbage. The girl on the phone sounds high. The boy bringing orders out is wearing makeup for Christ sake. What is this? California? Get outta here with that crap. Unless he's in an 80s tribute band I don't wanna hear it. Get a haircut and wash that crap off. This isn't Austin. Jesus! Have some self respect. Complete waste of time and money. Overpriced trash I wouldn't feed to my cats. Eating this dried up flavorless chicken wouldn't be allowed at GITMO. Letting me drive all the way home and then asking me to come back because your idiot employees can't do basic problem solving was unacceptable. I'm not even going to proofread this because Buffalo Wild Wings has stolen enough of my life already. A little advice to any corporate people reading. Stop calling stuff Nashville Hot. At least until you go to Nashville and get real Nashville Hot chicken. You're embarrassing yourself and you're insulting Nashville. read more

I have had similar negative experiences here same as the others have posted but I just had to try it one more time. Happy to say it was much better. Good service hot food. Relieved that I didn't give up on it since I live out this way. read more

Got a Togo order here tonight, tried a new sauce, and got home and there literally was NO sauce on them, pretty disappointed in the way the manager on duty handled the situation, he was very rude. Didn't care what so ever. As a mother that's always on the go I would've loved to sit down and enjoy my dinner. I was a loyal customer here but for now I'll stop going and let my friends know as well. read more

We wish we would have checked reviews first. We had a party of 9. After a one hour wait we said we would split into 4 and 5. The hosts Heather and Heaven were horrible and continued to seat other parties before us. During which we really tried to be nice and supportive. However they were way in over their heads with no support and ignorant. What to do? #ratings speak for themselves... Management needs to b held accountable... Or fired. Period. read more

The girl at the front completely ignored us standing there and took forever to seat us even though there were many open tables. Our waiter would ask how we were doing as he rushed by without actually stopping. I said we were done one time, and he said ok as he ran by. We waited and waited, but he didn't bring our check and we didn't see him again for a long, long time. He finally came back, but he didn't have our check. I asked him to bring it, and he finally did and we were able to get out of there. read more

Buffalo Wild Wings wolfforth the service sucks there were only 3 people in the hole place sat at the bar for over 10 minutes nobody would wait on me moved to a table the waitress walk right by me didn't even ask me if I been waited on I don't see how this place is still open the worst wild wings in Texas read more

Great place and staff. Tonite was different. Servers standing around doing nothing, for the entire time we were there. We sat at the bar. The bartenders are great and work hard. Our fries were cold and had to sent back. We were half way through meal before we got more. Why can't the servers doing nothing help the bartenders with running food, or cleaning off dirty dishes? If I were the manger I would have sent them home if all they were gone to do is stand around. Looked bad and unprofessional. Again, complaint not with our bartender. They are always on the ball and work their butts off. read more

Went there two nights in a row. Both nights sat for 10 minutes and never got waited on. Second night I went and spoke to the manager and he could care less. We left and will never be back. read more

My mom and dad went in Monday afternoon after they had a bad experience when this place first opened. My mom raved about the service, management and how great the food was this time. The bartender and manager apologized over and over for their bad experience the first go around and made it a point to give them wonderful service from start to end. My mom wasn't sure how to leave a good review with buffalo so I wanted to leave it on here for her. Seems as if they've done a great job getting a staff with more experience! After reading the bad reviews I strongly encourage those of you who had bad experiences to give this location another shot! read more

Not only the worst BWW I've been to but the worst restaurant I've ever been too. I've give this location 3 chances now and every single time it's the same poor service and cold food. I certainly would not wait even 5 minutes to be seated at this dump. So the times I've been there were not busy at all and the service still sucks. On our most recent visit, Our waitress took our order then went to sit in the bar at a table with a couple dinning and never returned until after we finished eating. Which did not take me long since my wings were cold when brought out. I had to go find my own tea refill and go to the bar to buy another beer. There is such a lack of leadership at this location it is obvious. It's no wonder they rarely have a crowd at this location and it's about the only place to sit down and eat with a bar around Wolfforth. It can't stay open long under the current management. read more

Coworkers and I ordered a pick up order from here. Three meals were wrong including my own. I ordered a mushroom Swiss burger (the only none wing guy in the group) which came incredibly dry with no mushrooms with a side of soggy fries. I really don't like writing bad reviews but come on lol! I would have just ordered a burger and saved myself some money if I didn't want mushrooms haha. Being the only meal I had time for the day it was quite disappointing but this is the second time I've had a bad experience with this location. Just drive down 82nd to the university location if you want a good experience. read more

Terrible Would have given it zero stars but that wasn't an option. My family and I have had new all along the southern united states and this by far takes the cake for worst service,food and overall experience. Our waitress who's name was also kelsey, was rude and rushed us the whole time she was at our table other than that she was no where to be found. The food came out cold and unpleasent. We kept trying to contact a waiter ...any waiter ...but they all ignored us. Finally come time to pay our check, we gathered a full to go box for our cold food to microwave at home in a more pleasant environment, and the waitress threw our box and ticket on the table. I spoke with the manager chance and he comped us $10 towards our bill but was very self righteous about it. As we left the now overly interested waiters told us sarcastically to have a nice day needless to say worst experience ever 1st and last time eating at this new read more