Real bad service cold food needs to be wait to be seated service or else they won't see sit doown

I have two different reviews, because I have dined in once and also ordered to-go. When I dined in the only thing I could say was [BAD], was the cleanliness. I loved our waiter (I believe his name was Edgar). The food was great also. When I ordered to-go, the food was ready on time and it was hot and fresh. The service was good. I guess I could just say they can work on keeping the floors clean and wipe the tables well. read more

I got wings and fries the wings were bomb asf but then fries they were super old and stale I couldn't even eat them they were all hard. Guys if the fries are old just throw them out. L Buffalo Wild Wings for giving me them old ass fries read more

Cold food and rid Mannager, Also after 2 drinks only 2 drinks they dodo not sell us more ??? We dispute that decision and the argument was that we were not under condition for another drink, I believe it was racist what they did to us, Mannager was chasing the alters and 2 girls that were allying for a job, which they were seated in the bar along with customers filing application and looking to videos under all the noise and al customers around, this is not acceptable, I believe the manager was selected the same way, so should this kind of hiring behavior should be continue? What are the owner thoughts! I will be so sad to see a business like a this to go away for some low profile ""manager"" Just a though This happen just few minutes ago On 10/28/2022 Thank you all Alex Buffalo Wings read more

Buffalo Wild Wings - two glasses of cold drinks on a table - American Near Me - McAllen, Texas

Short female manager cut my friends and us off after we were quiet and had a DD just cause for proof of power. Never again. Service here is always horrible. Slow and forgetful. I always go to the one by the convention center. From now on read more

Worst Service Ever by waitress Pamela. We go often and service is usually good and place is clean but not yesterday. Waitress was not attentive , asked for buffalo sauce 2x and never received it . Had to get up to pay, rather than wait for the tab and pay because she was taking forever. We were there for an hour, and she probably only cleaned one table. All empty tables were dirty and even food and napkins were on the floor that she would go over it, besides cleaning it. read more

Buffalo Wild Wings - Tables left dirty whole time we were there - American Near Me - McAllen, Texas

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Walked in and we were told sit anywhere. That shoud have been our first clue. Once we sat down, we didn't have a server come by for quite some time. Then one said she would be right with us. We continued to wait. Finally, a different server asked if we had been helped and when we said no, she took our drink order. Didn't seem like over the course of the evening anyone was really in charge of our table. As for ambience, the restaurant was really cold and four or five of the tvs in the bar area didn't seem to be working. The ac fan was blowing so hard, it was blowing my napkin up off the table. The food however was good and we enjoyed it. I got the street tacos and hubby got the loaded chicken tater tots. We would both order them again. We would come back if we weren't in a hurry and brought jackets. read more

Went at 9:20pm to eat and enjoy a night with my husband. The server, Alexia, took 15 minutes to come greet us (the bar side was not busy, where we sat), she just left the drinks at the table and left and never came back. We sat there for a total of 30-35 minutes waiting for her to come back to take our order. We did not order anything since she never came back. Almost ALL tables were dirty when we walked in. There was really no where to sit. I will not be returning to this location. Very dirty and little to no service. read more

Our server was very forgetful and always had a bunch of excuses every time she came back to the table.

I had great service here ! My server was Jessica Food came out fast like 15 min , still hot with good amount of sauce on wings :) Overall pretty clean and nice staff read more

Refried French fries :( Refried fried pickles :( Major disappointment! I traveled 20 minutes on my lunch hour to get food because I love their stuff... but when I got back to open up my boxes I was so mad! You would think that especially during these times they would want to keep their customers happy. This is definitely not the way! Spent almost 20 bucks on a crappy lunch! read more

Horrible service and horrible management. The food is not horrible but the service is really really bad. I'd recommend getting the food to go instead of dining in at this location. read more

My waiter was helpful but I have to say the manager was extremely condescending. I am disgusted with his behavior, and to be frank I am not sure if the reason he spoke down to me was because I was a woman but I would like to acknowledge that he did not demean my male significant other. I will never come back to this establishment again and, unless you would like to be belittled, I would recommend that you do not either. read more

Horrible customer service. Just horrible. AVOID IT. Read below if you want to know why. My co-workers and I were ignored at the front for about 10 minutes being passed by several waiters and others who obviously saw us waiting to be seated by the host stand (which clearly states "wait to be seated"). Finally one of my co-workers went back into the bar area and asked, and they told us just to pick a place and sit down. We sit down and then get ignored by our assigned waiter while he goes and talks to people he apparently knows who sat down after us for like 10 minutes. Finally comes over and we explain we need separate checks because it's a business dinner. He says he can't do that. Then he says my friend can't order a smaller version of one of the meals, or get the kids meal (just kidding, now apparently he can?). Also told another co-worker that she could order an appetizer, then proceeded to explain that she actually can't because they don't have half the menu in stock because someone didn't order things right. We argue with him about splitting the check and he goes off for 10-15 mins and then comes back and magically he can split the check, but it will have to be evenly. FINE, just let us order our food since we've already been here almost 40 minutes. We put in our orders and he proceeds to bring out the OTHER table's food first. Waiting... waiting... waiting... We all have empty glasses, he hasn't even checked on us, and then he finally swings by and we flag him down and he's like "oh, i'll check on your food". Finally brings it out and we're ready to leave, then brings out the appetizer (which we forgot we ordered) AFTER our meal, so we ask for to-go boxes. He screws up the receipts, acts like a complete dick the entire time he IS at our table (which was rare). Overall, absolutely MISERABLE experience. Avoid this place, avoid avoid avoid avoid avoid. read more

This has got to be the worst bww I've been two. they past two sundays I've went to the bar to watch the game. terrible bartender service. First visit (not busy) i waited 20 minutes for my first beer and had to beg for the rest. Second visit.... sits at the bar not busy again. wait 15 minutes and walk out and leave. read more

I truthfully was expecting a lot less from this place based on the two star rating it currently has. I decided to go here during my work lunch hour since I was trying to catch a soccer game. I was surprised to see a large group of people watching the game as well and I got a say the environment was pretty cool which made my lunch that much more entertaining. The only negative part of this was that the staff seemed to not be ready for a large group of people at their restaurant which meant one server was in charge of all the bar area which consists of about 20 tables. My food took a while to arrive which like most people know is not the best thing when you only have one hour of lunch and got to rush back to work because the restaurant service was so slow. read more

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DO NOT EAT HERE!! I wish this place could get 0 STARS! Yesterday I ordered lemon pepper wings and ate 10 of them (bad idea) the next day (which is today) I WAS LITERALLY VOMITING AND USING THE BATHROOM FOR SO LONG!! My guess is that I got food poisoning, please for the love of god, do not eat here. This place deserves to close down. read more

Usually come to this place for the lunch specials and for the the great prices on the draft selection they have . Sometimes the wings dont look or taste fresh but overall the food and drinks are good and the staff is friendly . read more

Once again horrible service!! We've been her for more than an hr. And our food hasn't arrived!! Server came to see us about 2 times during the whole time. When we got our food it was cold!! I asked for napkins about 1hr and a half ago!! And still no napkins. Never coming back. I would give the 0 stars if I could! read more

Buffalo Wild Wings - I asked for extra wet and this is what I got!!! - American Near Me - McAllen, Texas

I am definitely a fan of buffalo wild wings simply because I am a wing lover period. But of course, this restaurant could whet anyone's appetite. Anyone can find their perfect sauce from the huge range of sauces that this restaurant makes available, from sweet to extremely hot. And if you're not a wing lover, no worries, because there are many other great menu options, like burgers, wraps, etc. that are really great as well. If you're a sports fan, this a a wonderful place, because there are about 20 HDTVS inside. This a great place to be with friends and enjoy really good food. And if you end up loving it, they even sell bottles of their sauces that you can take home and smother your own food in. Enjoy! note: the only reason I did not give five stars is because every time I dine in, or go for take-out, it seems like no one is on duty, because it takes five minutes before anyone comes out to assist me. read more

I don't recommend this restaurant. They recently closed to do some inside updates-- I'm not sure why because the service is terrible. My wife and I stopped there for a late lunch around 4:00 pm on New Years Eve. We stood in front of the cashier waiting to be seated. The cashier after five minutes told us we could sit where ever we wanted. They weren't busy at all; however, every table we looked at had not been cleared from the previous customers. We finally turned around and left. We called the general manager to complain. If the tables look this way, just imagine what the kitchen most likely look like. read more

I'm on a month long work trip here in McAllen, and my coworker and I stopped at this BWW twice so far.... The first time, the service was terrible, we were seated by the hostess, and then our waiter showed up, he took our drink order and an app order, we both ordered waters, and beers, he brought the beers, and the app, no waters, and no silverware or napkins, we finished our beers, asked for water again, and ordered.....food came out in a timely manner...we had to flag him down to ask for our silverware and napkins. Food was fine, but we left there shaking our heads......service sucked. Went there again tonight, hoping for better service.....I guess we aimed too high....again, a male waiter, took our drink orders, tried to order an app, but he came back and said they didn't have it...so we just ordered our wings and sides, food came out....friend didn't get his onion rings for another 10 mins, he came by once and checked on us, that that was the last time we saw him until we had to flag him down for our bills. I am a fan of BWW, and go frequently during football season to one close to where I live in Oklahoma City, and this is one of the worst ones I've been to....the worst was in Yuma, AZ. I won't be going back to this location. read more

Its a decent a hang out place. The wife and I were there last night to watch the bulls game. The good: great bar food! Wings are usually always good. I'd say about 85% of the time you got a winner. Every now and then you'll get food that isn't done right. The bad: service is most often bad. It takes forever to get service. I got our own refills because that was quicker. Good came out quick though. I would recommend doing to go orders for the most part. read more

Besides them taking forever on my order they look like wings that were reheated! They're not even the color of the Buffalo sauce, disgusting. read more

Pretty good wing spot. They have about 24 taps to choose from, and any pint is $2.99 during Happy Hour. Be sure to try the Thai Curry wings, they are SUPER-BOMB!!! read more

Buffalo Wild Wings - 24 Taps! - American Near Me - McAllen, Texas

Needs new management! ASAP! 1:30hrs plus the 30mins wait time from ordering online is unacceptable

So customer service goes out the window bc of Covid? Atrocious, abominable customer service. Got to finally put in my order via phone...took em an absurd amount of time to even pick up the line, As I was walking in to pick up my order, waitress was like uh....me 1st, n just barreled by me to drop off an order. No excuse me or even any sort of acknowledgement. Customer in front of me was livid bc she'd been there 4 over 15 minutes without any acknowledgement from the staff either. Ordered 10 boneless wings n a basket of wages n it came out to $21+, didn't know the food cost what it weighs it gold. Don't go here, wing barn is by faaaaar superior in every aspect read more

I would have complained to the manager if I thought it would make a difference but the place is clearly run by someone who doesn't care at all about customers. I have never made a Yelp comment before but today I decided to give it a try because I could think of no better way to address the seriously bad experience I had as a TO-GO customer. I wasn't even a dine-in customer and I still felt the need to Yelp them! I have to agree with the other reviews about the putrid smell when you first walk in. Once you make it passed the disgusting entryway, you're greeted by No One. The dining area had less customers than servers and they still took several minutes to attend to the line of people waiting at host station. I interacted with three different employees and none of them bothered to make eye contact with me. I still wasn't planning on putting in a Yelp because I expected to go home and eat delicious wings, which is really all I wanted in the first place since I know not to dare dine in at this location. Then I get home and my husband and I chow down on a meal of soft and gewey wings that tasted like they were an add on at little caesars. So lame. read more

This location is pretty neat. The service has been great every time I stop by and the food has been good. Just wish the TVs were bigger. We haven't had any problems or complaints and we will continue to stop by for wings and beer. read more

My husband and I decided to go here since we've been to buffalo wings and rings many times. We decided to give this a chance. Once we arrived we waited in front of a group of waitresses and they ignored us. A manager came and sat us at down apologized for what happened. Our waiter was really nice, brought our refills when he saw our glasses getting empty , brought our appetizers fast! As appetizers we ordered fried pickles and mozzarella sticks. THE FRIED PICKLES WERE IN THE SAME BREADING AS THE MOZZARELLA STICKS. Which was very odd. So our fried pickles were spicy and crunchy, when they should be lightly coated. I ordered wings and my husband ordered a burger, he didn't complain about it. My wings were super dry on the inside. Never again read more

Lighting is too dark in the evening. Service is very poor. We had ordered appetizers which came to our table very quick, but then it took over 30 minutes to get the entrees to our table, which arrived at an unappetizing temperature. i had to hand the waitress my cup to indicate i needed a refill since she never bothered to return to our table. we asked about our order and she told us it was being prepared. when she came back to our table in less than 2 minutes with our entire order, the chicken strips were cold, the burgers were cold and so were the fries. If our food was being prepared, then it should have arrived piping hot. we reported to the manager and the waitress would not leave us alone after that asking if things were OK. we asked for a discount being that the food was very unsatisfying. very disappointed in the N. 10th location. We had previously been to the location by the convention center during the noon hour and received much better service. will definitely not be returning to BWW. the family sitting behind me had a kid bouncing off the walls, i thought there was a team of raptors in the next booth. i finally had to turn and tell them to settle their kid down before i called in Wrinkles the Clown to come down on him. read more

Wow!!!! I was so excited to come here because I hadn't been to the new location but boy was I sooooo disappointed. First of all the place was filthy dirty. I don't know if we had just come at the wrong time or what but either way it was just not acceptable. Straw wrappers and food crumbs all over the floor and unclean tables that looked like that had looked like that were like that for a while. She checked on us once and when she did she scooted off before we can ask her for something else. I had to get up 3 times: once because she or they forgot my drink, 2nd time I had to ask for utensils and then 3rd to ask for our check!!! HORRIBLE SERVICE! The only reason why I gave 2 stars was because the wings were good. Will I come here again, probably not. read more

The worst service!!! 35 plus minutes to get 15 wings and small onion rings. The Manager is just standing there doing nothing.

I've always loved Buffalo Wild Wings, the food is good ol bar food and they serve you until they close. The drink specials aren't too shabby either. The last time we went was during a UFC fight, oh goodness!! There were people everywhere but the wait staff kept up (round of applause for good staff!). I'm happy they'll be opening a new one soon near the convention center so I'll get more space for myself and the gang on fight nights. Keep it up Buffalo Wild Wings, I love ya! read more

I agree that the service is horrible. But what can you expect from high school kids? Our waitress took too long and she was upset because I asked for more ice. My daughters order was cold and my lemon pepper wings were heavily flavored on one side and bare on the other. After waiting almost 20 min for our ticket,we found out our waitress had already clocked out and was not waiting on us anymore and forgot to assign a new person. The other staff members found that to be pretty funny of course. Big dissappointment from what is otherwise known as good place to eat. read more

The power went out during our stay. Nobody could be bothered to come to us to explain the situation, or bothered to grab our queued drinks, but they sure could stop us as we were leaving after 20+ minutes to tell us we still had to pay for our drinks despite the terrible service. read more

Horrible service. .....I went with my kids on a weekday only a few other tables n they were served already Waited. ... Waited. ....n waited.....n yet no one can't to our table. .we saw 7 waiters standing around seeing us there n no one helped us.... We got up to leave n the manger asked y we were leaving told them we waited c.f. or 20 min n no service. .... not even drinks N it was not even packed only one other table with cpl there. ... never going back read more

The service is super slow. You have to repeat yourself a couple of times to get your order right. My boyfriend is not happy at all. Still waiting for our second beer. We pay good money to watch the fight and we have bad service. We should get a discount. read more

Very rude place! Walked in and abruptly told no seats except for smoking area! I accidentally hit one star it deserved no stars! We really wanted wings and this was very rude. Customers should not sit and camp watching a game when people are waiting to eat there! No one seemed to care that others would like to watch it also! We really loved bww but probably not again,this is the second time we had a similar situation so we will go up the street or at home to have our wings in the future. read more

Went on a Thursday around 7 pm to see the last quarter of the Texas A&M game. It was packed, however we were here for almost two hours and the place stopped being packed after the game ended. Zo the last hour or more the place was half empty, but the service was still slow. We waited 30 min per drink order, an hour for our food, and another 30 min for the bill. Service was terrible. Then the bills were not right even after the waitress went over it with us and wrote it all down. I will not be returning. read more