My wife and I took my 4 year old son here yesterday. Not really know exactly what kind of toys they…read moresold here, but we figured it's a toy store I'm sure they'll have something he would want. We walked in and the lady behind the register looked at us, gave us a half smile definitely did not get a pleasant greeting. We looked around the store for maybe 5 minutes and my son found some Jurassic Park dinosaurs. I was on the ground with him reasoning with him to get only one toy. My wife was looking at some stuffed animals close by. She picked one up and pour it back. The lady behind the register comes over takes a picture of the shelf that my wife had picked up the stuffed animal from. And yes we saw the picture on her phone. After that we proceeded to get out of there because clearly she was racially profiling us. It's a shame and I didn't want to make a scene so I just bought my son the $50 dinosaur and we left. I should not have spent my money there. We will not be back and Don't recommend anyone of color to shop here.

They had a very good gaming section, I have been to most…read moreretro game stores in the area and none have had had cooler stuff than this store. They had many good games and systems at decent prices. They had very little shovelware. I bought 2 games and they both worked perfectly.

In the process of saling them a 42 card list of mtg cards . I was told it could take 3 days maybe…read moresmh. When I asked why the store is so unprofessional about it's ability to purchase cards, I was rudely told I could come grab the cards at anytime. Any lgs store owners or employees know waiting for 42 card list to be assessed for 3 days is ridiculous. I literally did my tcg list in 30 minutes. Main point being know your position and hire those who know your product, seems like business 101 but I guess not. The store and it's product are all amazing, not so sure about the staffs qualifications though.

Nice selection of board games that are reasonably priced. They have all the D&D basics and a lot of…read morestuff for painting minis. Nice stock of card sleeves and deck boxes as well. Definitely worth a stop in if you need some supplies or are just looking for a new game to play.

I've never had a problem coming here, staff are polite. They've held comics for me when I can't…read moremake it on release day several times.

The jolly bearded guy who is always behind the front desk and I presume is the owner has always…read morebeen very attentive and nice. I am not into comics but my son is your average nerdy 13 yr old. Loves to read and dabbles with them. The only way the store could improve to myself is having a sitting area. Simalar to the designated area outside woman's dressing rooms at department stores where you see groups of husband's holding purses. Yeah, they need a mom area like that because standing in a corner for 30 min while the kid agonizes over which 20, $1 comics he will get is torture.

Basically i had an issue with this micro Umx plane let someone know and they took care of the…read moresituation promptly getting me a better product great store and great selection of RC anything will continue to come back :)

Growing up I never really liked having hobbies, and every time I'm bored or in need of something to…read moredo I drive down to HobbyTown and pick up a Gundam model kit. I have been going there for about a year now and not once have I ever been pushed away or had an employee be rude to me. The staff has always been helpful and always greet me with a smile on my face! Since Covid started I've been there a few times and they have everything they need to stay/keep every safe! They are awesome at everything they do. They do get busy but I don't mind the wait in line they always make up for it in customer service!

I am so disappointed in the owners of this establishment. I'd love to hear back from them…read more My daughter is 31. I was a single mom and when she was growing up, this store opened. I was thrilled to find a place for a single mom on a limited budget to shop for clothes and toys that were affordable...usually less than half the original sticker price. I was able to provide clothes and toys for many years thanks to your business. Fast forward to March 2025. I now have 3 granddaughters. We watch them every other weekend. My spouse and I are both disabled and back on a limited budget, which I never thought I'd be at the age of 50 after working in the corporate world for 20 years. I thought - hey...we just moved back to this side of town, I can shop for the girls at Once Upon a Child! NOPE. Won't do it now OR EVER!!! Imagine my surprise when I went to the size 12 section for girls and found an adorable white tank top with some brown and tan butterflies on it --- something I would expect to pay a couple dollars for at a SECOND HAND SHOP. NOPE - $6.00. I thought maybe it was a mistake so I looked at the very next white tank top that was plain white...with the top of the front with frilly material. $4.00. WHAT?!?!?!?!?!?!? I worked in negotiations...maybe these are opening prices....maybe? I went up to the counter and asked if the prices were negotiable. I was told, only if there is obvious damage. Well, no damage to those shirts...other than Once Upon a Child wanting to rip off customers. I am extremely disappointed in what this business has become. Maybe it's because the location borders on Sylvania/Toledo that as a business you think it is okay to charge these prices? Maybe it's because your business model has changed and instead of trying to serve a population that lives paycheck to paycheck you are now more interested in profit? Let's just say that I will take my business elsewhere, probably to the actual stores that sell those items brand new for the price you are charging for used...or even less. Honestly....you should be disappointed.

I live out of town and I went here a couple of Sundays ago. Everyone here was really nice. The…read moreworkers go beyond and above for their customers. When i go visit i will go back to this store because of the human kindness that was displayed at this store. As a veteran those things are needed in the universe!