Stopped in to check out Hoodsport's brand new Ace & Lumber store. All the guys were super welcoming…read moreand friendly. Great layout and the grills and bird feeders were calling my name. Welcome to the hood!

When I first walked in I was greeted and got help immediately making some keys. The service was…read moresuper friendly and I enjoyed seeing the staff help and train each other. While I waited for my keys, I walked around to check out pricing of items that I would buy at Tractor Supply or Walmart. Very competitive and good pricing for items I buy regularly, compared to driving all the way into Shelton. Very happy with my service and glad we've got a more dedicated hardware store now!

Upon entering for a gutter question, the clerk at the front counter asked if I needed help. She…read moretold me to go to the end of the aisle and wait for help. I stood there while groups of employees walked by and no one stopped to ask if I needed help. Initially walking down the gutter aisle an employee was already helping someone and as I approached the employee turned around and walked away and also being in the group that walked by. I eventually walked over to the other aisle and asked for help from an employee that was helping someone else. He was really nice and a big help. So why was I ignored by about 4 other employees? Who knows. I've been in this particular ACE in Belfair and occasionally the employees are nice but a good portion of the times they are not. It must be miserable working there.

Everytime I go there people are enthused to help find what I need. They don't take you for an egg…read morehunt and go right to the item. Today Cheryl helped me locate furnace filters. Very positive bunch of people. Thanks!

we stopped in the store to get a snack and go to the restroom. When I went in the hardware guy told…read moreme that they use the porta potties outside and those are theirs. I went out there and all of the Porta potty's had feces all over them it would've been impossible to use them without getting it on you. So thinking I was being helpful I walked into the store and told the cashiers that they really needed cleaning. The tall lady started to go off on me about how they weren't theirs and they couldn't do anything about it and they didn't have anybody to call and after she finished going off on me she just stood there and stared at me like a petulant teenager, and when I asked her are you trying to stare me down? She said yes I am because I have nothing else to say. Wait a minute I thought I was dealing with an adult and customer service? I thought I went to a store with people who worked there and get paid to work there. what the heck is wrong with this place cause if you look back that woman has gone off on people before really really nasty. I would go off and poop in the woods before I would go into this place or deal with that wicked nasty woman ever again. She ruined my day by being nasty and rude and childish. That's what I will remember above this place and you should too.

This is the most amazing threesome! Grocery store, Ace Hardware, gas station, all in one all…read moretogether! You can walk through the store go right into Ace Hardware go right into the gas station store and purchased at all! The grocery store is an absolute awesome addition to Hoodsport and now with the ace hardware and a little gas station store it is complete! So so so happy they added this tremendous trio to our little town!

Since moving to Cap Hill last month, I've visited this store various times for help with different…read morerepairs around my new apartment and every time the employees are incredibly kind and knowledgeable. When I was struggling to mount a shelf, I got advice from one of the employees who was super friendly and explained to me exactly how to screw in the L brackets I was struggling with. He walked me over to the aisle and showed me exactly which screws would and wouldn't work for my project and explained to me how the screws would interact with different wall materials. Most recently I dropped by just before they closed to pick up drywall paste and a pallette knife. Despite me walking in ten minutes before they were supposed to shut, they didn't make me feel rushed at all and helped me find what I was looking for. I always prefer supporting a local business and I love having a neighbourhood hardware supply store I can count on with employees who feel kinda like family.

Pacific Supply is a real neighborhood hardware treasure on the Capitol Hill. The employees are…read morealways well-informed, welcoming, and truly helpful people, the sort of service that you will not receive in the mega stores. They stock an unexpectedly good range of goods considering it is a local store, not very high prices, and even a senior discount. The parking is not that bad, however, the 30-minute load zone in front can help. Any small project or hardware, we are a dependable and community-oriented store.

I have always enjoyed shopping at Ace Hardware stores as they are inviting and easy to browse and…read morethe only store that has disenchanted my shopping experience is the Shelton Toziers store as the owner has impressed me as ' The king of Dickheads'. I know most employees there are great people though last couple years saw a couple have appeared as if they would rather not be there and I suppose it 'cause of p.o.s. owner. A couple years ago a lousy attitude employee gal took my order to mix a five gallon bucket of paint and sold me the wrong product and I went back to speak with owner (wish I recalled his name) to resolve issue and waited ten minutes for him to appear though he never did- just remained in his office upstairs so I'm out $200.00. Because of him and the dwindling customer service I so much enjoyed at every other Ace Hdwr. I steer clear of this one whenever I can. My apologies to the staff as most are stellar though it seems they deserve more consideration from owners. I prefer to support local business' though this guy takes the fun out of it.

Service is poor. We dropped by to look for a ph test thermometer and the sign clearly said 9.99$…read more At checkout, the person insisted on charging 20$ and did not give an option why. Very rude. We just left. This is typical treatment of customers at the Shelton Toziers. We have lived in Mason County for 20 years and now drive all the way to Thurston county for Ace Hardware to avoid dealing with this store. High prices, poor selection and poor customer service.

Great store with just about anything you want or need. Awesome helpful personnel that will jump…read morethrough hoops to get what you want or even how it works! "Old school Hardware Store"

Bought ~$30K in deck railing, and despite being told numerous times exactly what we wanted, they…read moresent us some incorrect parts. This would be fine, everyone makes mistakes, but they're charging me a $91 restock for their error. If anyone from there is reading, don't bother responding with how you regret my bad experience and that customer service is your utmost priority blah blah blah unless you're going to reverse that charge. And you're not going to, are you? I know, I know, it's all my fault, not yours etc. I like to support local businesses, but they have to support me back.

I came here after the remodel and Daryl was absolutely amazing. He helped me even though I was…read morehaving a super bad day due to LOWES having crappy customer service. Daryl restored my faith in somebody who totally understands what it's like to be a first time home owner and find yourself in positions where you are fixing the house and really just need some small help. Daryl was that guy. It was a small faucet repair and he seriously was able to help and direct me in the right direction. I will be 100% coming back for more products while I upgrade my house. So happy with the service that I received. Thank you Lake Kathryn ACE HARDWARE!!

Best service ever! Very helpful and knowledgeable staff. Good selection for gifts and kitchenware.read more

They're affordable, have all kinds of niche items to meet my weirdo needs and the staff are always…read morehelpful with finding the goods and also for advising on how to get the job done. I will always shop local first..small business lifts up our communities.

Super well stocked hardware store, even by non-big-box hardware store standards. Staff is…read moreaccessible, helpful, and friendly. Realize there are two rooms to this store, the back room seems to be a lot bigger. So if you don't spot what's on your list in the room you enter from the street, go through the double doors & check the further back room. Or just ask one of the rather abundant staff, who will likely lead you to the appropriate section.