MIRIAM & ELENA!! I…read morehad a great experience with Molly Maid! Miriam and Elena (Route 2) did an outstanding job cleaning my rental unit. They were professional, punctual, and paid close attention to detail. The unit looked spotless when they were finished, and they made it move-in ready. I really appreciated their hard work and the care they took throughout the cleaning. I highly recommend Miriam and Elena and will definitely use Molly Maid again for future cleanings!

Wanted to Give Them a Chance, But the Booking Process Was Too Confusing…read more I really wanted to give Molly Maid of Long Beach a chance because they have good reviews, but unfortunately the booking process and communication were way too confusing. I originally booked online and received a confirmation email for Tuesday the 25th from 8-12. After that, a very nice lady called me and explained that the time would actually be 12-5 instead and that someone would call me again to confirm when they would be coming. Okay, no problem. Then after that phone call, I received ANOTHER email saying my appointment was all set for Wednesday, August 26th?? At that point I genuinely had no idea what day or time my cleaning was supposed to be. I tried calling Molly Maid of Long Beach three times after they opened and couldn't get through to anyone. What confused me even more was receiving a message at 5:42 PM asking me to call back to confirm my booking, when their listed office hours are 8-5. By then, no one was available to take my call or respond through Yelp because it was already past their office hours. Their AI chat is actually pretty cool and responsive, but unfortunately that was pretty much the only consistent communication I had with the company. For a house cleaning service where you're scheduling people to come into your home, I personally need clearer communication with an actual person, especially when the appointment date and time keep changing. Molly Maid of Long Beach seems to have plenty of good reviews, and I honestly would have loved to try their cleaning service. I can't speak on the quality of their actual cleaning because we never got that far. My experience is strictly with the booking and customer service process. Please work on the follow-ups and confirmation emails you guys send. Going from Tuesday 8-12, to Tuesday 12-5, and then somehow to Wednesday, while not being able to reach anyone, was just too confusing for me to feel comfortable moving forward.

Delsa did a thorough, detail oriented deep clean of the entire house. She hit all the tough spots…read moreand didn't rush it. The work shows and will definitely hire her again. Highly recommend.

The response time was great, we figured out an appointment in no time. My cleaner was Rosy, she was…read morevery sweet and respectful, and did a great job. The price is also great, with flat rates and no surprise charges. Very honest and efficient business, thank you!

My family has been blessed to have Pristine Cleaning in our lives for the past five years. With…read morekids, school, activities, and work, we needed help keeping the house up and Pristine has been our saving grace! Julie manages things and keeps all of the scheduling running smoothly. Every month she reaches out with the schedule for the next month. When we've needed to make adjustments to schedule, she's super flexible and works with us to meet our needs. And I can't say enough about Blanca, our FANTASTIC housekeeper. She leaves our home sparkling every other Friday, leaving no detail unaddressed. From the kitchen to the bathrooms to our hardwood floor, the whole house feels fresh and inviting when we come home on these days. In addition to her fantastic cleaning service, Blanca is one of the kindest people we know...she has such a huge heart. If you give Pristine a call, I highly recommend her! Pristine is the way to go if you need your house cleaned. I highly recommend them!

Updating my review since I found another cleaning company that provides a better deep clean. I…read moreinitially had nothing to compare to Pristine since I've never had a professional housecleaning before. But now I can compare their work with another competitor in the area. After comparing the two cleaning companies, Pristine is good for regular maintenance and jump starting the cleaning process, but isn't the best for detailed work. Overall, I still feel like the price is appropriate for the service provided. This company will still be in my rotation, but just not for my idea of "spring cleaning".

Amazing service! The gals were so focused and professional. Left my home smelling and looking…read morefabulous. Also, the initial conversation and setup was super easy. Highly recommend.

I needed to do a move out cleaning for the apartment my sons rented while at college and I decided…read morethe night before that I just didn't have it in me to do the cleaning myself for the move out. I found Mia's that night on here and requested a quote. I heard from them right away and they were able to accommodate my availability for the next morning on such short notice. The girls that showed up, arrived on time and were absolutely amazing! So friendly, detail oriented, and worked quickly to get everything cleaner than our actual move in 2 years ago! No attitude at all when I asked them to go over a couple of areas. They finished cleaning a 2 bedroom/2 bath, kitchen, family room, all the appliances in 2.5 hours. I highly recommend this company and hope I get an opportunity to use them in the future.

I booked VIP Maids on a total whim at about 5am on Friday hoping I could find someone for a…read moreSaturday morning cleaning. Alex called me shortly after and got everything coordinated right away. Within minutes I was scheduled and he sent Kizzy and Alice to help me out. For context, this was a 4-hour deep clean for my one bedroom apartment that included baseboards, organizing, and even laundry. I have a shihpoo who demands a lot of attention, so keeping up with deep cleaning can sometimes get away from me. When I say they saved my life, I'm not exaggerating. Kizzy and Alice absolutely delivered. They cleaned my apartment top to bottom. Baseboards, surfaces, floors, everything. They even did my laundry which was such a huge help. I stepped out to run errands while they worked and came back about four hours later to an apartment that felt completely reset. The space looked amazing and felt so much lighter. Beyond the quality of the cleaning, they were also just lovely people. Polite, helpful, respectful of my space, and they even gave my dog some love while they were here. They took all the trash with them when they left which I really appreciated. From the quick scheduling with Alex to the incredible work from Kizzy and Alice, this was such a great experience. If you're in the South Bay and need a deep clean, VIP Maids is absolutely worth it. Walking back into my apartment afterward honestly felt like a reset.

Excellent customer service!! I was in a pinch and needed my house cleaned the very next day and…read moreAlex was so helpful and was able to arrange a cleaning so quickly! Juliana and Luana arrived the next day and did such a wonderful job! Very happy with VIP Maids - will definitely continue to book them.

Rosa and her son are outstanding. They were meticulous in…read morecleaning our entire home after some construction. They payed a lot attention to detail. For the 5 hours they were here the price was a real value.

Incredible, so much attention to detail and thorough cleaning. I've been a depressed wreck since my…read morehusband died and this team was kind and on it. I paid them more because I was so grateful and the job they did totally warranted it. Three people 6 hours of deep cleaning. Totally worth every penny. They also came with their own cleaning supplies and vacuum!!

I am thrilled to have found such a great cleaning service. Maria's team is quick, efficient, and…read moreknow just how to get the job done. I definitely recommend the service at least twice a month. It's much easier to keep your home clean at that frequency.

I had a cleaning emergency due to ongoing construction at my home. I called the business and after…read morewe told them about the our urgency, they agreed to come the very next day to deep clean the stove area in order for us to install a range hood vent. I couldn't believe how clean they left the ceiling and walls. Our contractor even asked us for the cleaning business contact info, since he often needs cleaning in some areas during and after construction. Thank you!!!

Great experience Everything was clean and the communication…read morewas great. Quick responses too. Highly recommended

Excellent customer service. Got back to me quickly and communicated accurate arrival times. Quote…read moreand final pricing was accurate - no extra charges. And the work was excellent! Clean, detailed, and spotless upon finishing the job. Would highly recommend and use again. Fantastic work

The cleaning service was impeccable. Shawna was not only thorough but also incredibly efficient,…read morecompleting everything with remarkable speed and precision. My apartment was filthy had not been cleaned months now it looks as if it was straight out of Better Homes and Gardens. Huge thanks to Shawna for her exceptional work! I will definitely be using this service again and recommending it to family and friends. RATE: 5+ Stars

DO NOT, I REPEAT, DO NOT HIRE AMY'S CLEAN TEAM!…read more After the initial walkthrough of my home, Amy quoted me $400 for a deep clean ($500 if they removed my son's knickknacks from dresser/shelves) & $175 for a basic clean every 2-3 weeks. I communicated that I wanted a deep clean to start & would then decide whether I wanted to continue with services. I left my home in a relatively tidy condition so the cleaners could focus their time on actually deep cleaning. I did mention to them that the bathroom was the dirtiest room in the house. Unfortunately, it felt as though they looked at my home & decided it was "good enough" rather than putting in the effort & attention expected of a professional deep clean. The bathroom was NOT cleaned at all. The shower walls & floors were still dirty, soap scum on the glass doors & water stains on shower trim, dirty around the toilet bowl, toiletries that had not been wiped down or cleaned, dirty sink, hair on the walls & floor, dust underneath the sink cabinet, floors & baseboards that had not been wiped down. See pics for reference, I had close to 50 pics of all areas left uncleaned but could only upload 20. Unfortunately, entire areas throughout my home were also left untouched, including the baseboards, fans, bookshelves, back of lamps, underneath the bed & the kitchen, dining room & living room floors not mopped. The entire house was left feeling almost exactly as I had left it, tidy, NOT deep cleaned. When I expressed my disappointment, Amy's initial response was "Really?" The following day, the focus shifted to the fact that 3 cleaners had supposedly worked "hard" for 3.5 hours, when they had actually had been there for only 3 hours. I understand they spent several hours in my home, but time spent does not equal quality of work. I thought I was going to pay for a thorough, professional deep clean & expected the level of quality that comes with that service. Unfortunately, I received neither the quality nor the results. Amy offered to resolve the situation by asking whether I was looking for a "discount." To be clear, I was not asking for any "discount" at all & to think that I wanted to "pay less" for half butt work. Given the condition my home was left in & the quality of the work performed by the general manager, Kerstyn & the two other cleaners, I believe this cleaning should have been offered completely FREE. Instead, Amy stood by her negligent cleaning crew & "apologized that they didn't meet my standards." Wow. Despite this, I voluntarily agreed to pay $175, the amount originally quoted for a basic cleaning, even though the service provided was far from what I would consider a basic cleaning. I did this in good faith rather than refusing payment altogether. Unfortunately, once Amy received payment, she ended communication. There was no meaningful follow up, accountability or genuine effort to address my concerns, even after texting her 2 days after everything saying "Hey Amy, please give me a call. I was actually expecting a call from you yesterday so we could talk. I've come across so much more uncleaned areas in my home that you need to be aware of. Please do the right thing & call me back." After being quoted $400 for a deep clean & having what felt like the bare minimum actually done, how could I not feel taken advantage of? I thought I was going to pay for a professional deep cleaning, yet significant areas of my home were left untouched. Whether intentional or not, the experience left me feeling like I had paid for a service I simply did not receive... & ultimately, I feel scammed. DO BETTER AMY!!

Called them they did a good job for a property I own. Price was straight forward and I have no…read morecomplaints.

Thank you guys we'll be doing more business great service. They arrived seamlessly and performed a…read morepost construction cleanup, cleaned every square inch of this condo in three hours amazing.