I never expected to need their services, but Joe has been one of the most caring and respectful people I have ever worked with. I have gone through this process before with extended family members, and the way he cared for my mother still leaves me speechless. He made such a painful transition feel as comforting and peaceful as possible. No matter how many times we called, he answered with patience, compassion, and reassurance that helped keep our family calm during an incredibly difficult time. I would never wish this kind of loss on anyone, but if you ever find yourself needing these services, I wholeheartedly recommend them. Their care, compassion, and professionalism truly make a difference and go a long way. read more

My father passed away suddenly and I live in Las Vegas while he was in Milford. I contacted Joe and he was compassionate, kind, thoughtful and knowledgeable. He handled every step of the process for my family. He communicated throughout the process via email, text, calls etc. he answered all of our questions and never once asked for payment. This was by far one of the hardest things to do as a daughter and without Joe's help and kindness I couldn't have done it. Not to mention he went over and above to ship me additional items from the hospital. read more

I would recommend Joe Edwards to anyone looking for this service. It is a difficult time and Joe was very informative and helpful to us. We had a limited budget and Joe truly cared about helping us rather than spending more money. You are a gentleman. read more

Today was my first experience with an Edwards funeral. I would not recommend it to anyone. The Director routinely, and loudly, reprimanded his team in front of the grieving family. It was extremely unprofessional. The team was yelled at for standing in the wrong spots, handing out flowers to the wrong people, folding the American flag too slowly, etc. All in front of the family. I was embarrassed for them all, and saddened for the family. read more

Is it weird that I'm reviewing a funeral home? Probably, but after the experiences I've had with Edwards, it's warranted. There are a bunch of funeral homes in Milford. Most within just a couple miles of each other (if that), and I've been to just about all of them. Plenty of fine choices. I don't have a bad thing to say about any of them. I just have good things to say about Edwards. Last year, the day after Thanksgiving, my uncle passed away. He'd been sick, we knew it was coming. Though our family normally used another of the local funeral homes, the decision was made to go to Edwards. Joe and Jim, the Edwards brothers who now run the place, are super organized and efficient. They made sure that my uncle had military honors. They accommodated my grieving grandparents, both upwards of 85, one using a wheelchair. Within a day, Joe was calling most everyone by name. My uncle had a song that he wanted to be played at his funeral. Knowing that the church probably wasn't going to allow a secular song to be played, we asked Edwards, and they allowed us to play the song just before leaving to head to the funeral mass. Unfortunately, the night of my uncle's funeral, my grandmother took a downward turn, ended up in the hospital, and never returned home. She died just over 2 weeks later. Again, Edwards was called in. They showed up with all of the information they had collected just a couple weeks earlier, got a little more information to fill in the blanks, and took care of everything. And at the end of it all, they told us they hoped to see us around, but out and about at dinner and not back at the funeral home. A few months later, we were back because of the passing of an elderly relative (my great uncle), and again, Joe greeted us by name. At this wake, the entire family was decked out in Red Sox garb, just as my great uncle had wanted. In a conversation with my mother, she mentioned how she always wanted her own funeral to be at one of the other homes in the area. But now, after the experiences with Edwards, she said she's now changed her mind and wants to go there. I just hope it isn't anytime soon. read more

When my dad passed away a couple months ago, I emailed several funeral homes to inquire about their services. Joe Edwards replied with what was clearly the most compassionate, sincere, and helpful response. We chose him to handle the arrangements and he continued to provide thoughtful support throughout the process. He helped us focus on the options that would be appropriate for our family, instead of trying to upsell needless add-ons. I can't imagine anyone in the area choosing a different funeral home. read more

A funeral home is never somewhere you actually WANT to be, but the Edwards family & staff go above and beyond to make a sad time so much more tolerable. The staff are all professional, polite, and even beyond that, they are warm and make everyone feel comfortable during their time of grief. I have been to at least three family funerals here through the years & am always impressed with how smoothly they run the services and how easy they make the whole process. Clearly, I hope their services aren't needed anytime soon for any reader, but if they are, I would not hesitate to recommend Edwards Funeral Home for your loved one's wake/funeral services. read more