Don't waste your time or money at this company, they don't care about quality, just quantity in…read moreappointments. My daughter wanted a facial with a dermaplane for her birthday. She normally goes to Muckleshoot spa, but didn't want to travel that far on her one day off for the week, so we decided to try SugaringNYC in Gig Harbor. She made a 1045 appointment on April 16, 2026 through the website. The confirmation email stated 1040 and the dermaplane facial shows as a 60 minute appointment. I dropped her off and she entered the lobby at 10:30. They have no front desk staff so no one greeted her. She waited about five minutes, texted me and said she hasn't seen anybody and wasn't sure what was going on. I told her they were probably in with other appointments and to give it a few more minutes. Around 1049 someone came out and checked out a couple customers that were done and then checked her in. She was brought back to the room by Nevaeh at 1057. She took about 5 minutes to get set up, so now it's approximately 1102. She didn't put a head wrap to protect my daughter's hair nor did she have my daughter takeoff her shirt and put a robe on or at least just put a robe on to protect her clothing. She proceeded to do the shotty facial getting product and oil in my daughter's hair and clothes, the hot towels soaked my daughter's shirt. My daughter called me at 11:41 and said she was outside waiting for me. Now, I'm not a mathematician but if your appointment is at 10:40 your facial doesn't start until 1102 approximately and you're done at about 1035, paid for and out on the sidewalk at 11:41, your appointment was not 60 minutes. Nevaeh seemed frazzled stating that her manager was over booking them and that frazzled energy carried over into the lack of relaxing spa therapy that you're paying for! When my daughter called me to pick her up, I was shocked. She was already done knowing she went in late. She was very upset. Said that it was not a good experience. Said her freshly washed hair was now greasy with oil and product, and her shirt was soaked and had product on it. I immediately called and spoke to Nevaeh which I didn't know it was her. I explained that my daughter just left there from a facial, which was my birthday gift to her, and she was upset and almost in tears. I told her that my daughter's appointment was only 35 minutes to which she argued with me that she was only shorted five minutes. She didn't have anything to say about not putting a headband on or a robe. I asked her about getting a refund and she told me that she was not able to do that. I would have to email the Washington sugaring NYC email to which I did and have to date 5/4/26 have received NO reply. I've called both the Gig Harbor and the Capitol Hill sugaring locations which are owned by the same person and left messages for the manager, which I got employee's that called me back saying that they're not the manager and they'll forward it to the manager. But still have NOT received any return call from a manager with regards to the terrible spa experience. Don't waste your money at this location they clearly do not care about customer satisfaction, or providing a good spa experience. Clearly they only care about making money.

Very professional and FAST, I recommend the Brazilian! The estheticians are always super sweet and…read moremake you feel very comfortable.

My husband and I had our first couples massage at Blue Moon Massage & Wellness Spa, and it was…read moreamazing! Julie greeted us with a smile and checked us in. She orientated us to the space and offered us beverages. The waiting area was intimate and welcoming. Amanda & Kimberly came out to greet us shortly after we arrived. They were both affable & personable. Once they assisted us to the space we briefly went over massage type & pressure preference. We enjoyed the intimate space and lighting. We were able to enjoy some much needed time just being present with each other as we sipped Prosecco during our foot soak. The local toffee we had were divine! The robes they provide are comfortable & great quality. I enjoyed my massage with Amanda. She had a great balance of fluid movement with firm pressure. We both thought the temperature of the table was just right & relaxing. I definitely felt myself falling asleep. My husband fell asleep. My husband enjoyed his massage with Kimberly. He said that she is skilled & worked out knots he didn't realize he had. He appreciated the amount of firm pressure she applied. He said he felt like he could do gymnastics afterwards & was pleased that he could feel the difference hours later. Our entire experience was rejuvenating. We're booked for July & looking forward to returning. Mahalo nui loa!

Cristie gave a fantastic, personalized massage. Her skilled hands worked out every knot, and she…read morewas great at checking in to make sure the pressure was just right. I left feeling loose, relaxed, and with a significantly improved mood. A great blend of relaxation and targeted therapy.

I had a very positive experience with Julie at her spa. She…read moredid a great job on my brow wax, tint and eyelash tint. The place was comfortable and clean. Julie was very skilled at her profession and was warm and friendly. I will return and try more of her services.

Julia is great! She let me book with her last minute. She…read morewas super fast, professional and it didn't hurt one little bit! Awesome Brazilian waxer and that's not easy to find.

Kenzie the massage therapist is so warm and welcoming!!!! Love going to get my massage by her just…read morewalk into her treatment room I feel relaxed and cared about

Unfortunately what started out as a great experience turned out to be a "horrible" one. I am a…read morevery loyal guy when it comes to people and establishing relationships. I'm not the easiest guy to deal with but I have very high expectations. Long story long the set up.....I moved to Gig Harbor from Seattle and tried a few hair stylist in the area but was not satisfied with the experience so continued to drive back and forth ( 1-2 hr round trip) to get my haircut. I finally found Hannah and frankly she was terrific. I was so relieved and continued to see her for quite a while but I did miss a few appointments which I was unintentional but is bad form I know.... Also, of course I was happy to pay for missing them. The story..... Jax moved to a new bld and are expanding their services so I went to the open house (which was madness by the way) it took me an hr and a half but I booked a few services ( $500.00 worth ) along with a hair cut with Hannah. That day my dog had to go to the vet so I missed the appointments ( although again I told then they found charge me) unfortunately I was told the receptionist that Hannah was "DONE" no "MORE) and was firing me as a client (first time for everything I guess) but she wouldn't even come to the phone sadly Anyway, I asked for the manager and was told by the receptionist (actually) I believe Hanna told her to tell me I could not talk the them ....So.... I continued and asked for the owners name and again was told no. I know this seems like a small deal but... I've never been so disappointed or rejected in all my yrs of dealing with any company as this is just not representative of what a customer service or customer facing company should do.... Bottom line....yes Hannah is a fabulous and fantastic hairstylist but...... she or a young girl taking appts should not be able to treat loyal guests who live in the community with such disregard and disrespect. I would not recommend JAX to anyone

Regina did an amazing job on my eyebrows. I was house sitting nearby and decided one day to go get…read moremy brows done. I originally scheduled brow mapping and a brow wax. She was kind and told me I already had a natural arch and didn't really need the mapping. That saved me money, which was super nice, and my brows look phenomenal! She was fun, and her little dog (Rex?) was adorable. Too cute for words. I'll be back for a touch up soon, even though it's about an hour out of my way. Thank you, Regina!

This was my second time at Mia lash. I'm sad to say, I will not be back. Here's why: 1. The tech…read morewas running late, and instead of getting me right in after her appointment before me, she took 2 phone calls and schedules them (not a big deal, but enough to mention given the entire experience). 2. When I did go back to the appointment area, I noticed how unclean it was. While talking with the tech I pulled a long hair from the towel covering the pillow. The tech apologies but doesn't change the towel... Despite my better judgment, I lay down anyway. It smelled like cigarette smoke. While my eyebrow tint was setting, I made the mistake of taking a closer look at the towel I was laying on... I saw a lash extension (I was not getting my lashes done). I also found a few more blonde and brown hairs (my hair is black). I felt disgusting the remaining appointment. 3. If that wasn't enough, my eyebrows turned out to be the dreaded "90s sprem shape" I'm so upset!

I had a great visit yesterday with Melissa. She was very friendly and informative. I had the…read morelampbrobe treatment on a few red spots on my leg. It's a super cute place and near my house. The woman who checked me out was also very nice.

Very relaxing space and friendly, knowledgeable staff. I enjoyed my facial. Highly recommend!read more

YOU GUYSSSSSSS ‍ THIS PLACE IS THE BEST IN GIG HARBOR, TACOMA AND BEYOND. I know cause I've tried…read moreem all & I will not be gatekeeping sis. For real tho not so sure what is with all the negative reviews and only 3.5 stars... y'all be petty asf. Please ladies, do not let the karens of gig harbor fool you. Bella nails is fantastic. The place is bougie asf. The interior is gorgeous. It makes me feel like I'm at the fairmont ok. No I didn't take any pics of the interior but next time I will! Had to circle back and write my review for my 28th birthday nails which my fiancé paid for & girl they were not cheap but shoot it's almost February and none have broken or fallen off. (Yessss I've waited way too long and now I'll have to refill them but whatevs girl life be like tha). Anyways these nails have lasted me over a month. Like WHAT! So I got my birthday nails done (my bday is December 31 so ofc I wanted the BEST gurrrrl!!!). My nail tech did not disappoint ‍. I cannot remember her name but see pics for reference I was so damn happy I got a picture with her. Oh ALSO THEY SERVED ME CAKE FOR MY BDAY LIEK WHAT!! They are so freaking kind. Anyways my nail tech, she was so damn meticulous. This place is the holy grail of nail spas. BELLA nails SLAYS. ILYSM xoxoxo ally

Vincent is the best! He is basically magic! True artist. Can do anything you ask or show himread more

The crew here is fairly knowledgeable about skin care and the facility is very nice, but I always…read morefeel like I'm being upsold on what they need to sell and not necessarily what my skin needs. I've had Microneedling done several places and never been hard sold additional services, nor did it ever feel as extreme or expensive as at Lisse. Honestly, they're fine and they will take good care of your skin. But if you want a deeper service with a more spa like setting there are definitely better places in the harbor.

Lisse is my go-to place for both self-care and personal improvement. The team there creates a…read morewelcoming environment that's results-driven. I see Zoee most often for my regular facial treatments. I not only highly recommend her, but have also booked my daughter for a teen facial and skincare consultation. I trust Zoee so much that I'm confident bringing my own child to her for guidance. She is knowledgeable, informative, welcoming, and she has made a dramatic impact on the health of my skin. I see Katrina for injectables and she is an exceptional provider. She's personable, consultative, and always mindful of my goals. She listens carefully and tailors her advice to fit my desired outcomes. Her deep knowledge and realistic outlook ensure that I feel supported every step of the way--whether or not it results in immediate services purchased. It is long term goals and care plans that she is creating and supporting. She is a trusted provider. What I love most is that I always feel cared for, and my results consistently meet or exceed my expectations. They strive to be educated and bring cutting edge services to their clients. Thanks so much for what you do, Ladies!