Kenzie the massage therapist is so warm and welcoming!!!! Love going to get my massage by her just…read morewalk into her treatment room I feel relaxed and cared about

Unfortunately what started out as a great experience turned out to be a "horrible" one. I am a…read morevery loyal guy when it comes to people and establishing relationships. I'm not the easiest guy to deal with but I have very high expectations. Long story long the set up.....I moved to Gig Harbor from Seattle and tried a few hair stylist in the area but was not satisfied with the experience so continued to drive back and forth ( 1-2 hr round trip) to get my haircut. I finally found Hannah and frankly she was terrific. I was so relieved and continued to see her for quite a while but I did miss a few appointments which I was unintentional but is bad form I know.... Also, of course I was happy to pay for missing them. The story..... Jax moved to a new bld and are expanding their services so I went to the open house (which was madness by the way) it took me an hr and a half but I booked a few services ( $500.00 worth ) along with a hair cut with Hannah. That day my dog had to go to the vet so I missed the appointments ( although again I told then they found charge me) unfortunately I was told the receptionist that Hannah was "DONE" no "MORE) and was firing me as a client (first time for everything I guess) but she wouldn't even come to the phone sadly Anyway, I asked for the manager and was told by the receptionist (actually) I believe Hanna told her to tell me I could not talk the them ....So.... I continued and asked for the owners name and again was told no. I know this seems like a small deal but... I've never been so disappointed or rejected in all my yrs of dealing with any company as this is just not representative of what a customer service or customer facing company should do.... Bottom line....yes Hannah is a fabulous and fantastic hairstylist but...... she or a young girl taking appts should not be able to treat loyal guests who live in the community with such disregard and disrespect. I would not recommend JAX to anyone

Don't waste your time or money at this company, they don't care about quality, just quantity in…read moreappointments. My daughter wanted a facial with a dermaplane for her birthday. She normally goes to Muckleshoot spa, but didn't want to travel that far on her one day off for the week, so we decided to try SugaringNYC in Gig Harbor. She made a 1045 appointment on April 16, 2026 through the website. The confirmation email stated 1040 and the dermaplane facial shows as a 60 minute appointment. I dropped her off and she entered the lobby at 10:30. They have no front desk staff so no one greeted her. She waited about five minutes, texted me and said she hasn't seen anybody and wasn't sure what was going on. I told her they were probably in with other appointments and to give it a few more minutes. Around 1049 someone came out and checked out a couple customers that were done and then checked her in. She was brought back to the room by Nevaeh at 1057. She took about 5 minutes to get set up, so now it's approximately 1102. She didn't put a head wrap to protect my daughter's hair nor did she have my daughter takeoff her shirt and put a robe on or at least just put a robe on to protect her clothing. She proceeded to do the shotty facial getting product and oil in my daughter's hair and clothes, the hot towels soaked my daughter's shirt. My daughter called me at 11:41 and said she was outside waiting for me. Now, I'm not a mathematician but if your appointment is at 10:40 your facial doesn't start until 1102 approximately and you're done at about 1035, paid for and out on the sidewalk at 11:41, your appointment was not 60 minutes. Nevaeh seemed frazzled stating that her manager was over booking them and that frazzled energy carried over into the lack of relaxing spa therapy that you're paying for! When my daughter called me to pick her up, I was shocked. She was already done knowing she went in late. She was very upset. Said that it was not a good experience. Said her freshly washed hair was now greasy with oil and product, and her shirt was soaked and had product on it. I immediately called and spoke to Nevaeh which I didn't know it was her. I explained that my daughter just left there from a facial, which was my birthday gift to her, and she was upset and almost in tears. I told her that my daughter's appointment was only 35 minutes to which she argued with me that she was only shorted five minutes. She didn't have anything to say about not putting a headband on or a robe. I asked her about getting a refund and she told me that she was not able to do that. I would have to email the Washington sugaring NYC email to which I did and have to date 5/4/26 have received NO reply. I've called both the Gig Harbor and the Capitol Hill sugaring locations which are owned by the same person and left messages for the manager, which I got employee's that called me back saying that they're not the manager and they'll forward it to the manager. But still have NOT received any return call from a manager with regards to the terrible spa experience. Don't waste your money at this location they clearly do not care about customer satisfaction, or providing a good spa experience. Clearly they only care about making money.

Very professional and FAST, I recommend the Brazilian! The estheticians are always super sweet and…read moremake you feel very comfortable.

I had a great facial from Shadi. I left with my skin feeling clean and refreshed. The conversation…read moreduring the facial was very pleasant as well. I will definitely be going back.

I just had an amazing facial by Shadi. From the moment I…read morewalked into the salon, I felt cozy and relaxed. The facial itself was one of the best I ever had. She took her time and was so gentle and thorough. From her brush strokes, face, scalp and neck massages my body felt so pampered. The products she uses are top notch as with them and her service my face is super clean, moisturized and most importantly glowing. I have had my eyebrows cleaned up and tinted with her, but this was my first of many facials to come. Bravo Shadi

I had a very positive experience with Julie at her spa. She…read moredid a great job on my brow wax, tint and eyelash tint. The place was comfortable and clean. Julie was very skilled at her profession and was warm and friendly. I will return and try more of her services.

Julia is great! She let me book with her last minute. She…read morewas super fast, professional and it didn't hurt one little bit! Awesome Brazilian waxer and that's not easy to find.

Had my 1st facial done today with Brittney and it was so good! She is very knowledgeable and gave…read moregreat advice. She's very sweet and made the whole experience wonderful! Will definitely continue going to her and will try other services she offers as well!!

Love Brittany - always professional & does a great job! Book in advance she is very popular because…read moreshe is so good.

Katherine's spa is warm and welcoming, like Katherine herself! From personal experience, she's a…read moreskin care and dermatology guru and an eyebrow genius. I don't go anywhere else for my brows or facials at all anymore. Having a European Facial with Katherine is luxurious and pampering, but feels like going to visit a friend. Wonderful!!

Wow! Katherine provides the most relaxing and fabulous spa facial. The whole experience is so much…read moremore than just a facial. It's two hours of total pampering, from head to toe. She is passionate about what she does and loves to educate as much as you need. I was impressed by how much she knows about skin health and her sincere approach to skin care. I highly recommend her. Definitely treat yourself and go see her.

I had a great visit yesterday with Melissa. She was very friendly and informative. I had the…read morelampbrobe treatment on a few red spots on my leg. It's a super cute place and near my house. The woman who checked me out was also very nice.

Very relaxing space and friendly, knowledgeable staff. I enjoyed my facial. Highly recommend!read more

Had my hair done for the first time, and Sue (the owner) did a FANTASTIC job. I had to fill out a…read moreCovid questionnaire upon arrival (I'm guessing for contract tracing), then I had a temperature check, and once I was cleared, I was sent off to the bathroom to wash my hands for 30 seconds. Everyone who works there has been vaccinated!! I have not been for highlights & a haircut in 15 months, and I was feeling very comfortable. Sue showed me all of the surfaces that had been sanitized for me... Sue did a fantastic job, and she didn't break the bank! Definitely five stars!!

Awesome cut and service. I've had trouble finding a good stylist for years - my baby fine hair and…read morecowlicks are a challenge. But Sue knew exactly the right approach and I have gotten a ton of compliments. Hurray!