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    2 years ago

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    Mia Lash and Brow Lounge

    Mia Lash and Brow Lounge

    4.2(20 reviews)
    2.7 mi

    Regina did an amazing job on my eyebrows. I was house sitting nearby and decided one day to go get…read moremy brows done. I originally scheduled brow mapping and a brow wax. She was kind and told me I already had a natural arch and didn't really need the mapping. That saved me money, which was super nice, and my brows look phenomenal! She was fun, and her little dog (Rex?) was adorable. Too cute for words. I'll be back for a touch up soon, even though it's about an hour out of my way. Thank you, Regina!

    This was my second time at Mia lash. I'm sad to say, I will not be back. Here's why: 1. The tech…read morewas running late, and instead of getting me right in after her appointment before me, she took 2 phone calls and schedules them (not a big deal, but enough to mention given the entire experience). 2. When I did go back to the appointment area, I noticed how unclean it was. While talking with the tech I pulled a long hair from the towel covering the pillow. The tech apologies but doesn't change the towel... Despite my better judgment, I lay down anyway. It smelled like cigarette smoke. While my eyebrow tint was setting, I made the mistake of taking a closer look at the towel I was laying on... I saw a lash extension (I was not getting my lashes done). I also found a few more blonde and brown hairs (my hair is black). I felt disgusting the remaining appointment. 3. If that wasn't enough, my eyebrows turned out to be the dreaded "90s sprem shape" I'm so upset!

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    Mia Lash and Brow Lounge
    Mia Lash and Brow Lounge
    Mia Lash and Brow Lounge - This is what I asked for

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    This is what I asked for

    Sugaring NYC - Gig Harbor - After my initial appointment

    Sugaring NYC - Gig Harbor

    4.2(57 reviews)
    1.6 mi

    i booked an appointment with sugaring nyc in gig harbor after seeing a promotion on instagram for…read morefree underarm or bikini line sugaring for first time guests - i have gotten my eyebrows sugared but never either of those areas so i decided to try it! i booked my appointment online on 12/29/2022 for a 12/30/2022 appointment with whichever sugarista was available. Athena was the esthetician who provided me with my first brazillian (EVER!) and underarm sugaring. i was very nervous since this was my first time having either of these services done and i can't wait to be back! Athena made me feel comfortable & made sure that i was alright throughout the session. I walked out of the building feeling like a new woman! If you are hesitant to try sugaring for the first time.....do it!

    Don't waste your time or money at this company, they don't care about quality, just quantity in…read moreappointments. My daughter wanted a facial with a dermaplane for her birthday. She normally goes to Muckleshoot spa, but didn't want to travel that far on her one day off for the week, so we decided to try SugaringNYC in Gig Harbor. She made a 1045 appointment on April 16, 2026 through the website. The confirmation email stated 1040 and the dermaplane facial shows as a 60 minute appointment. I dropped her off and she entered the lobby at 10:30. They have no front desk staff so no one greeted her. She waited about five minutes, texted me and said she hasn't seen anybody and wasn't sure what was going on. I told her they were probably in with other appointments and to give it a few more minutes. Around 1049 someone came out and checked out a couple customers that were done and then checked her in. She was brought back to the room by Nevaeh at 1057. She took about 5 minutes to get set up, so now it's approximately 1102. She didn't put a head wrap to protect my daughter's hair nor did she have my daughter takeoff her shirt and put a robe on or at least just put a robe on to protect her clothing. She proceeded to do the shotty facial getting product and oil in my daughter's hair and clothes, the hot towels soaked my daughter's shirt. My daughter called me at 11:41 and said she was outside waiting for me. Now, I'm not a mathematician but if your appointment is at 10:40 your facial doesn't start until 1102 approximately and you're done at about 1035, paid for and out on the sidewalk at 11:41, your appointment was not 60 minutes. Nevaeh seemed frazzled stating that her manager was over booking them and that frazzled energy carried over into the lack of relaxing spa therapy that you're paying for! When my daughter called me to pick her up, I was shocked. She was already done knowing she went in late. She was very upset. Said that it was not a good experience. Said her freshly washed hair was now greasy with oil and product, and her shirt was soaked and had product on it. I immediately called and spoke to Nevaeh which I didn't know it was her. I explained that my daughter just left there from a facial, which was my birthday gift to her, and she was upset and almost in tears. I told her that my daughter's appointment was only 35 minutes to which she argued with me that she was only shorted five minutes. She didn't have anything to say about not putting a headband on or a robe. I asked her about getting a refund and she told me that she was not able to do that. I would have to email the Washington sugaring NYC email to which I did and have to date 5/4/26 have received NO reply. I've called both the Gig Harbor and the Capitol Hill sugaring locations which are owned by the same person and left messages for the manager, which I got employee's that called me back saying that they're not the manager and they'll forward it to the manager. But still have NOT received any return call from a manager with regards to the terrible spa experience. Don't waste your money at this location they clearly do not care about customer satisfaction, or providing a good spa experience. Clearly they only care about making money.

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    Sugaring NYC - Gig Harbor
    Sugaring NYC - Gig Harbor - Text message

    Text message

    Sugaring NYC - Gig Harbor - Water, sugar and lemon juice.

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    Water, sugar and lemon juice.

    Lash Nirvana - Hybrid Lashes - Macro Shot

    Lash Nirvana

    4.7(6 reviews)
    1.4 mi

    **update Review** I am only leaving three stars because of…read morethe experience I had with her customer service. I've had my lashes lifted here once and it was good. I wouldn't have her put on all that oil afterwards though if I went back because my lashes didn't stay lifted for that long. I've also had my brows waxed and they were good as well. But unfortunately I will not be back because of the fact I was charged $40 for a last minute cancellation fee which under normal circumstances would be fine. Except the fact it was basically her fault because I was pretty sure I had made the appointment but it was two months earlier so I wasn't 100% sure. Sooo, I logged into her website and it didn't show that I had any appointments. It showed the three I had before. Two I completed and one I had to reschedule. I also couldn't find the email at all. Not in my spam, trash, important emails or in the inbox. So, when my work asked me to do my training this week I said yes that works. So when I get a reminder text the day before my appointment you can bet your a_ _ I was surprised. And by that point I can not just stop my training. So I reached out to her and she said she had other clients say the same thing but you gotta pay anyway. Well you go ahead and take that $40 instead of a reoccurring client that would tip well and continue to be loyal.

    Chrystal was amazing! When my lash lift didn't take as well the first time, she went above and…read morebeyond to make sure I was happy with the next application, even reaching out to her mentor with questions regarding stubborn lashes. The result is I love my lashes and will now be a loyal customer. Her customer service is top notch and her quality of lashes are excellent. I would highly recommend her!

    Photos
    Lash Nirvana - Before and after lash extensions. I borrowed this photo of my eye from the Lash Nirvana Facebook page.

    Before and after lash extensions. I borrowed this photo of my eye from the Lash Nirvana Facebook page.

    Lash Nirvana - Hybrid Full Set

    Hybrid Full Set

    Lash Nirvana

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    JAX Luxury Salon

    JAX Luxury Salon

    4.1(76 reviews)
    0.6 mi
    $$

    This review is LONG overdue... where to start... I was getting married this past August 21 and…read morebooked my appointment like April 2nd, for hair and makeup. In late June, early July, as we're beginning to start hair and makeup consultations, my appointments with Jax got canceled by a manager...twice. Upset, I reached out to the owner of Jax, Jack, and oh my gosh... he fixed EVERYTHING. He hired someone new (the stylist that was supposed to do my hair moved out of the state) that was absolutely fabulous, and he literally handled the entire process from start to finish and was there to welcome me when I walked in the door. Jack- you're incredible... thank you for going above and beyond to fix a prior, disastrous situation! To my girls, Jamie (hair) and Sierra (esthetician) - not only are you two of the most talented people I've ever worked with, but you became my sanctuary as the craziness of wedding planning ramped up and more and more things kept going wrong (lol). Because of you, I was able to come in and completely decompress with you both, and you doubled as therapists and I love you both for it! The morning of my wedding started out a wreck, and you two turned it around and helped me in more ways than you know. What was truly amazing was that you both really, really cared. I can't wait to come back and see you both. Ladies/Future Brides- if you're getting married within a 30 mile radius of this place, do yourself a favor and ask for Jamie and Sierra. Treat them well, because they deserve not just your business, but your respect. Make them a part of your wedding team, because you'll need them more than you know. I love ALL three of you and thank you, again. -Alexandra

    Unfortunately what started out as a great experience turned out to be a "horrible" one. I am a…read morevery loyal guy when it comes to people and establishing relationships. I'm not the easiest guy to deal with but I have very high expectations. Long story long the set up.....I moved to Gig Harbor from Seattle and tried a few hair stylist in the area but was not satisfied with the experience so continued to drive back and forth ( 1-2 hr round trip) to get my haircut. I finally found Hannah and frankly she was terrific. I was so relieved and continued to see her for quite a while but I did miss a few appointments which I was unintentional but is bad form I know.... Also, of course I was happy to pay for missing them. The story..... Jax moved to a new bld and are expanding their services so I went to the open house (which was madness by the way) it took me an hr and a half but I booked a few services ( $500.00 worth ) along with a hair cut with Hannah. That day my dog had to go to the vet so I missed the appointments ( although again I told then they found charge me) unfortunately I was told the receptionist that Hannah was "DONE" no "MORE) and was firing me as a client (first time for everything I guess) but she wouldn't even come to the phone sadly Anyway, I asked for the manager and was told by the receptionist (actually) I believe Hanna told her to tell me I could not talk the them ....So.... I continued and asked for the owners name and again was told no. I know this seems like a small deal but... I've never been so disappointed or rejected in all my yrs of dealing with any company as this is just not representative of what a customer service or customer facing company should do.... Bottom line....yes Hannah is a fabulous and fantastic hairstylist but...... she or a young girl taking appts should not be able to treat loyal guests who live in the community with such disregard and disrespect. I would not recommend JAX to anyone

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    JAX Luxury Salon
    JAX Luxury Salon
    JAX Luxury Salon

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    Sorellina - eyelashservice - Updated June 2026

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