My youngest son put a 1.5 inch crease in the door of my car by swinging an SUV door into it. I take pride in my vehicles and cannot tolerate door dings, so this had to be fixed. I did some research on the internet and there were three places with Paintless Dent Removal (PDR) that caught my eye. One place was way on the far side of town and the other two were relatively close to my house. I crossed the first place off my list. Between the other two places, one was a dedicated PDR shop and the other was Bumperdoc. I figured BumperDoc was just a bumper specialist, so I called the dedicated PDR shop first. I got an answering machine. Very little turns me off more than calling a business and getting an answering machine, but I decided to just drive by the shop on my way home. When I got there, the door was locked and a sign on the door said to call them. No thanks. I will not chase someone down in order to give them my business. My other choice was BumperDoc. It was just a few minutes away, so I drove over there. I walked in and was greeted by the owner, Art. He took a look at my car and said his PDR tech, Mark, could probably get to it immediately. Mark went straight to work, but first he explained the expectations for the job. Since it was a crease, Mark could not promise that he could make it 100%. I am very familiar with PDR and knew this was very reasonable. Mark said he felt he could make the repair to my satisfaction, so I agreed. The building is located off Garden of the Gods Rd in a fairly low-key location. Inside, however, the facility is very clean and well-organized. There was complimentary coffee, hot chocolate, and tea, and other snacks were available for a nominal fee. The prices were clearly marked above the desk. The furniture was clean and looked new. These are just small things, but it's the little things that show attention to detail and how much a business cares about the customer. I spent a little time talking to Art and he seemed like a really nice guy. I observed his interactions with other customers, and his level of commitment to quality was apparent. The repair was finished and it looks great! I'm a perfectionist when it comes to my cars, and the repair exceeded my expectations. Was it 100% perfect? No. Was it 99.9999% perfect? Yes. Even knowing where the dent had been, I can only find the residual blemish if I spend 2-3 minutes looking under oblique lighting. I am extremely pleased. The bottom line is that the BumperDoc does a lot more than bumpers, and their customer service is exceptional. I will be writing Yelp reviews for other businesses, but this particular business was what inspired me to start a Yelp account. read more

It is with great sadness that Arte and I learned of Eric Thompson's passing. Eric purchased BumperDoc Colorado Springs from us in 2018. He continued building the business, adding his passion and dedication for serving customers and the community. We continued to stay in touch with Eric for some time and always enjoyed our conversations. Unfortunately, BumperDoc Colorado Springs did not survive Eric's passing. Thank you to all the former employees and subcontractor who helped build BumperDoc into one of the highest rated Body Shops in the Springs. Brandao, Josh, Ryan, Aaron, multiple Bobby's, Ronnie, Mike, Tony, Bill and Chris just to name a few. To our former customers. Thank you for the bottom of our hearts. We learned very quickly how auto accidents, hail or other services affected people's lives. Our mantra soon became "everyone has a story". We appreciate and miss you. Finally thank you to Brandao, who kept the shop running for 6+ months of Eric's absence for treatments until his ultimate passing. Brandao and Ryan have continued the legacy of providing the highest level of customer service at Southern Pike Peak Auto Body. Art and Arte Hanson (Owners, BumperDoc Colorado Springs 2011 - 2018) read more

BumperDoc is beyond friendly and will work with you and your insurance even if you are from out of state! They are accommodating and nice as well as extremely friendly and professional with a very clean and massive indoor work environment. We just relocated to Colorado Springs and were parked outside our new place when a drunk driver went through the neighborhood and hit upwards to ten cars including ours, smashing the entire side(both doors, bumper, and tire) and pushing it up all the way onto the sidewalk! We have called multiple places who were rude and didn't seem to want to make any money as we have upwards to 5,000$ worth of damages(covered by our out of state insurance) but BumperDoc was beyond friendly on the phone, made us an appointment for the next day, and informed us that they have a car we can drive too and from work while they are fixing our car! Our appointment is for next week to have the car repaired but thus far, this is BEYOND the best body repair shop to go too or to even just call with questions in Colorado Springs. We will update the review once our car is fixed. read more

I bought a used car over the weekend and brought it them first thing for a detailing job. It had looked as if the previous owner had gone drifting through dirt roads with the windows down. There was a layer of dust that been caked onto everything in the car not to mention the putrid smell of vomit inside. Well, BumperDoc took care of everything! I was treated great the entire time and the service was completely worth it. They cleaned parts of the car that I had never seen before and it looked like a new. The car smelled like raspberries afterwards instead of bile. I was very pleased with the great job they did. It looked like they had cleaned the entire car with a small toothbrush. Great customer service, ask for Shawn. read more

I've run into some really bad luck with my 2015 Hyundai Accent. It's been hit three times, and the last one happened while it was parked and whoever did it didn't leave their contact info. It was just my front bumper, so I decided to check out bumperdoc. The price they quoted for the bumper replacement was EXTREMELY fair, and they were able to get the parts in and color matched quickly. I picked my car up just a couple hours after they received it, and the bumper was like brand new! I loved the service, and you can tell that they take pride in the work that they do. I would definitely recommend them to anyone, and I'll be visiting them in the future for any body repair/detailing needs that may arise! read more

Had an awesome experience with these guys. After getting rear ended, they gave me a quote, personally took my car after hours right before I went out of town (last minute), and had it done when I came back a week later, as promised, including ordering parts while I was gone. They did extra work to fix my bumper lights at no cost because it was a small thing that needed to be done. He sent me an email before I picked up my car, telling me he would personally meet me after hours on a Saturday if that's when I got back into town. These guys are simply personable, great to work with, and do great work. read more

Eric T just took over the business. The shop has stellar customer service and Eric is just an awesome, friendly guy. He goes over and beyond to make the customer happy. Over the years, we had our 4 cars serviced here...repaired bumpers, doors, side mirrors, and also replaced windows, tinting, etc. My wife even trusts her baby Lexus with Eric and crew. Communication is key and Eric not only is a great person to talk to, but he is super honest as well. If you're looking for a good price and exceptional service, Eric's body shop is better than any independent or chain that we have ever been to. read more

I recently finished working with BumperDoc after getting rear-ended leaving me with a destroyed rear lift-gate and bumper. After receiving a quote and mixed thoughts from another shop that weren't sitting right with me, I met with Wayne and felt much better. They took my car the following week. It took a bit longer than expected due to the holidays but was well worth the wait! The car looks fantastic and my rental was covered for the entirety of the time my car was being repaired thanks to BumperDoc. Many thanks to Eric & Wayne for all the help! Great, reliable, and trustworthy fellas! read more

I took my charger in and Eli Chavez the painter that did my car did a fantastic job. My driver rear door looks flawless. It looks just as good if not even better then before someone hit it. Thank you guys for taking care of my car while I was also out of state. They made sure to make it look nice. I had hail damage and that was fixed but my driver door had an ugly popup and it was cracking, Eli fixed that as well just because he didn't want his work to be just an "overcoat" he took care of my car like it was his own. read more

Purchased a Groupon for a complete interior detail, got a good deal on outside, but even without it I 'd return! They cleaned up nearly 5 years of Lab pelt that had gathered in every nook and cranny of my car and made it look and smell a lot better in relation to the day I purchased it. Not only was the cleaning incredibly methodical, the service they provided was superb.they were friendly and courteous and even pointed out some scores that they could take good care of with a decent price quote. read more

Excellent, from the scheduling to pick up to the interior/exterior detail itself. I am usually don't bother with the interior detail because at other places I have to go back and do it myself anyway. I didn't have to do a thing except put all of my stuff back in my car (I completely emptied everything including the glovebox prior to appt). Best detail I have ever gotten, and good price too. I would give more stars if I could. read more

I stopped in to get an estimate on my damaged bumper after work. Brandao (Mgr.) came out, looked at my car and did a quick fix so I could drive again on the freeway. As a single lady, I really appreciate his help before I can schedule a time to get the clips ordered and they can make my bumper as it was before it got damaged. Thank you for the awesome customer service!! read more

Professional and excellent service! Eric and Wayne kept me updated on my car repairs. I was hit by a driver who had no car insurance. That driver agreed to only pay a certain amount by credit card. Eric and Wayne took care of all the arrangements and made sure I was satisfied with the results. Thank you to Eric, Wayne and the entire team at BumperDoc. read more

BumperDoc, and especially Wayne (the manager), are some of the most professional and cost-effective people I encountered. After checking with multiple places in town not only were there these folks more accessible but they were also flexible and offered excellent support. I was thankful for their service and would strongly recommend them. read more

Just had my front right fender replaced on my Pontiac G8. The experience was fantastic! The work was done perfectly, on time and right at what I was quoted. They even gave me an unexpected detailing job! Thank you guys so much! If I ever need any similar work done, I'll be coming back to BumperDoc. read more

Great place for auto detailing. Not only a great value but the folks working there go above and beyond. They brought me home and picked me up when we were temporarily down to one car. Wayne, Eric and Phillip were awesome!!! My husbands favorite birthday, Christmas or anytime gift. Thanks. read more

Bumper Doc was great! I needed a bumper right away and they went above and beyond to get the bumper for me. The owner Arte and his employees were beyond amazing and loved to help. I enjoyed their super friendly service and I will recommend bumper doc to anyone. read more

I needed to get my bumper repaired on my 1991 BMW. I also got the car detailed and they fixed a door seal at a reasonable cost as well. Excellent service and great people to do business with. Highly recommend them!! read more

Excellent customer service- Art was so helpful with the estimate and really made an effort to give me a reasonable and affordable price! When the work was completed, it was completed fast and well done. read more