So sorry to write this review, I wish the employees good luck and hope they are able to learn from their mistakes, or hopefully move on to jobs that they are skilled at. Unfortunately, Bunker Hill Dry Cleaners is one of the most unprofessional establishments I've ever had the misfortune of dealing with. I read the bad reviews that mentioned how rude the employees are, and somehow thought it wouldn't be so bad, or that it wouldn't happen to me, but I was wrong. The unpleasantness I dealt with here was over the top, unprompted, and unlike anything I've ever dealt with. Yes, it really is that bad. read more

Lost three of my brand new dress shirts. Refused to look for them just said it wasn't their problem. Owner has a terrible attitude. Awful business read more

Bunker Hill Cleaners is right on the 93 bus line, making it convenient for me whichever direction I'm traveling. This place is owned by an Asian family, which I immediately thought "YES. That means super sewing." Stereotypical, I know. I'm part too. I look for that kind of shit. Anyway, I brought some scrubs here to get some patches sewn on for my school. Cost $5 for each top. I'd say that the price is a little steep, but in all honesty, I would not have sewn it on myself, so I was willing to pay it. Only qualm is that if you don't have a (617) area code number, it sets their computer system bizzurk. I confused the cute little lady with my (925), and it took some time to figure out what my name was and where my garments were. If I did need some more garments seamed up, I'd bring them back here. read more

Believe it or not, a ruined $150 dress prompted me to write this halfway decent review. I brought a silk dress in to get taken in and when I picked it up, the dress had been reduced to a size that made it unwearable. And as we all know, once you cut fabric away from a dress, well, there's no putting it back. What impressed me was that the owner did not deny that it happened. She asked if I still had the receipt for the dress and once I brought it in, she immediately cut me a check for the full price of the dress. It was so painless, I almost didn't care that I no longer had the dress. Hey, accidents happen. I no longer take clothes here to get altered, but now I still have perfectly good dry cleaner in my life. So, the bottom line at Bunker Hill Dry Cleaners is dry cleaning, yes. Alterations, no thank you. read more

Family-owned, super friendly, affordable, and professional. Just what you want a neighborhood dry cleaner to be. And right at the top of my street! I've lived in C-town for year and a half now and have become a regular customer. My clothes are always done well. Haven't taken them up on their alterations yet, but I'm sure they're equally good at those. read more

The owners here are wonderful- I've never had any issues at all with dry cleaning or any alterations. I've been here several times and will continue for any of my dry cleaning needs! Price points are pretty on par with Boston. There was an occasion where a hemming was done not quite to my liking and she time them back and fixed it free of charge! read more

Great dry cleaners, always friendly, always willing to accomodate emergency requests. I also used them to alter a pair of jeans that was too long when I bought them and they did a great job. I am planning to go back soon with a pair of suit pants that are too short. I would highly recommend them. read more

I feel horrible writing a bad review for this mom and pop business because I recognize how hard they work. I have gone here for five years and now I no longer will return. I dropped off my Vince cashmere sweater to be cleaned because it had a stain. When I picked it up and went to put it away I found three holes in my sweater. I brought the sweater back right away and the lady offered to fix the holes. When I went to pick it up the stitching didn't really make it better. I appreciate that she tried but the holes were too big to be fixed. So I asked what they would do to make the situation better. NOTHING was the answer. In fact the man thought I was lying to him. He said I knew about the holes and was now trying to get compensated. I was completely offended. He then kept saying the video camera were watching me like I was going to hurt him. I'm all set. I will bring my clothes elsewhere! read more

This is a great neighborhood and family-owned business. Prices are very reasonable, service is personal and friendly. They also do very good alterations and repairs.. read more

Worst customer service.... slow wait time for clothes to be ready and the woman that greets you is rude. There are plenty of dry cleaners in Charlestown. Do not use this one. read more

Family Owned, Reasonable Prices and Great Personal Service.

Fast, Reliable, Well Priced, and friendly. I get quite a few things hemmed, and this is by far the best you will get in the city. Just another reason Ctown is the best neighborhood in Boston. read more

Eh. They're nice and the prices are good but they could do a better job. My laziness just gets the better of me as I live right across the street. read more

WE MISS MIKE & MARY! We moved to Cambridge about a year ago after spending about 5 years in Charlestown. The one thing we miss most is the affordable, quality dry cleaning we got at Bunker Hill Cleaners. It took moving out of town to realize just how expensive cleaning can be in certain neighborhoods and, moreover, how little attention some cleaners pay to your clothing. Aside from the prices being affordable and the cleaning being well-done (and quickly done, when needed), this place is a family-owned and operated business. Most Saturdays the entire family is at the store waiting on customers, tagging, and cleaning clothing. We wish we had a Bunker Hill Cleaners here in Cambridge!! read more

I've been going here for three years now and have had only good experiences. The prices are going rate, same as others in the area. The owner operator is always pleasant to me, even though I leave my suits and shirts there a long time sometimes. I have had a few pants hemmed there and the work was fine and inexpensive. read more

Too expensive, but they do good alterations and dry-cleaning. Monument is cheaper, but monument dry-cleaning has a more "chemically" smell to it. So weigh your options accordingly. read more

Went here for dry cleaning so I don't know about alterations. Service is ok, could be better for the price but not bad. Customers are treated rudely by the staff. I'm never going here again. read more

I go to Bunker Hill Dry Cleaners for their dry cleaning and their alterations. Although I don't have anything negative to say about their dry cleaning, it is their alterations that I really love. They do an amazing job, always know just where to cut, not to cut, take in, and not take it. They give suggestions and have a great eye for what you might need. I've been taking my garments to them for years and always happy. read more

super cheap for dry cleaning and always perfect results (havent even had a broken button). The owners are super nice making this a way better option than Tuttles. read more

Best place to go in Charlestown. Friendly staff. Decent prices and they do a great job! I have not try bringing in clothes for alterations. But their dry cleaning is perfect. Also, have brought my comforter to get washed here with great results! read more

Negative stars, really. Brought 2 dress pants in for cleaning, had lint on them. Owner? (old lady at desk) hands me a lint brush - ! - with look and attitude. I vote with my dollar and customer service typically is what tips the balance. Nevah goin back. read more

Like the 2/3/13 review, I had a similar experience with lint and a shirt that was not pressed well. The little lady is not skilled at customer service and has an attitude with customers. It is one thing to make a few mistakes, but to give attitude and not fix them is completely unacceptable. They will never see me again in their shop (regardless of the fact that it is steps from my house). read more

I had been going to this dry cleaners for 3 years when the first issue came up. They broke a zipper on my duster (long sweater), making it unwearable. When I when to discuss it with them, the owner just kept telling me they are not responsible for zippers. I then asked if they could repair it. The owner definitely tried to give me the brush-off, but her daughter stepped in and said she could, and that she would call me the next day. I gave all my contact info, and never heard from them. Went in 4 days later, and was told the daughter had gone to school. No apolgies for not getting back to me, no apolgies for ruining my sweater, and no compensation. Terrible service and they've created a huge headache for me by having to get their mistake fixed somewhere else! read more

BAD EXPERIENCE WITH ALTERATIONS I've gone to this place for years for dry cleaning and alterations. Earlier this month, I needed a suit hemmed for an upcoming job interview. They said it would take 10 days. When I went to pick the suit up, they said it wasn't ready - it would be another 2 days. "Another two days" was the same day as my interview!!! Fortunately, I got the suit 2 hours before my interview. It shouldn't take 2 weeks to hem a garment - Tuttles on Main St hems garments in 3 days. read more

Very nice family run dry cleaners. Clothes are always ready on time looking great with very competitive prices. I have used them for years and have no reason to look elsewhere. read more