The food as you (hopefully) know is Excellent! The service Great! Fantastic eats/evening as always! Great place to eat. Their egg & pepper sandwich on Friday's is the Best! read more

They never get my order right. I refuse to patronize this place anymore. I love close enough to here to return to get it right. It's pricey and the pizza isn't that good. Much better places to eat than buona. read more

First things first, the drive thru is awkward. We went at 8pm for a quick bite and when we pulled up there was a young man standing outside with a headset and a computer menu. Fancy? Sure. Practical? No. I realize Portillo's does this when it's busy, but we were the only car from what I had seen in awhile. Also, the kid stood in front of the menu, and plus it felt awkward having someone hover over us while we decided what we wanted. I ordered a cheeseburger and cheese fries and my husband ordered a 10" beef and sausage combo. We waited quite a bit for our food which again seems odd since the parking lot was pretty empty. Also, killer...the price. I paid a little under $20 for the cheeseburger, beef sandwich and 2 sides of fries (one cup of chz). I spent a little more than this for a sit down lunch at Olive Garden earlier in the day. As for the food, the burger was just OK. It probably would've been better if they didn't overcook the heck out of it. Also, for the size of the patty, there were not enough condiments for the size of the burger. I asked for grilled onions instead of raw, and let me tell you that these were the best thing on the bun. If the burger were juicer and there was more mayo & ketchup, this would've been an awesome burger. My husband said that the beef was good, but the sausage was also overcooked and dry. The fries were lukewarm by the time we got home. They were OK. I will say the cheese sauce is pretty good though. A lot better than most places. Overall, if the prices were better, I would probably consider going back, but I don't think the quality of the food is really worth the price. read more

Delicious food - dare I say better than Portillos? I believe it is... Better beef, hot dogs and hamburgers. I've never gotten anything there that I haven't thoroughly enjoyed. Usually go for the Buona Beef with mozzarella and hot peppers. You won't be disappointed! read more

And so I have returned a few times since my last review and I am still very happy. I had a coupon that got me a packet of beef for 5 beef sandwichs, a whole loaf of Turano bread, and hot peppers. Now I got to see first hand how this beef really is. When I ripped into the package I saw all the spices all over the meat, and now knew for sure that this is loaded with the spices that taste O so good. Making it myself gave me insight as to what they are all about and I was satisfied. People, you do not need Portillos anymore, this is the real deal, in fact, the only other place you need is Johnny's Beef all the way out in Elmwood Park, but hey many of us, like me do not live anywhere near Elmwood Park, so I will go to the second best beef sandwich in Chicagoland. I tried the Angus burger and it was way overcooked but I could tell it would have been good as a fast food type burger, I just wish they would not have left it on so long and charred it to death. This location in Bolingbrook is a little disorganized, they forgot my hot peppers once after I paid for them, I called the manager when I got home. He seemed concerned and took down my address so he could send me a coupon; however, he had a foreign tongue and had a hard time understanding my address no matter how clearly and slowly I spoke. I was annoyed and of course I got nothing in the mail, I had to rely on a VALPAK for coupons. They need to replace their management and they would probably operate better, luckily I love the food so much that I did not knock off stars but if my patience keeps getting tested I will come back and knock stars off. read more

Food excellent both times we have been here. Beef is the best!! Service and help good.

Love the chicken avocado jack sandwich. I usually get the combo bowl both thought I'd switch it up a bit. Glad I did.

The BEST roast beef sandwich anywhere!! This is worth a long drive to to enjoy their extensive variety of menu selections. On Sunday the rib meal is a very good selection. The fries are always crispy. Their repeat customer Reward Card is very generous and a bonus.. read more

The best italian beef sandwich!! Tops Portillos even! Love that their hot peppers are actually hot~! Cheese fries are tops too. Kinda pricey, but so good it's worth it! read more

Save your money and get your beef sandwiches from Pop's Beef. You will get more flavor and a Generous amount of beef. Buono beef has the smallest beef portions Ive ever seen. More bread than beef. Ate here once. Never again. read more

Just went there for pizzas and our order got lost. Waited half an hour and eventually got the pizzas and complete refund without asking. Very nice people to do business with. read more

Needed to get out of the office and a co worker suggested Buona. Beef sandwich sounded good. On Thursdays the special was buy a pizza get one but not what I wanted. I ordered a beef with hot peppers and cheese. For the side I went with the chips. Service was quick delivered to my table with a friendly smile and asked if I needed anything else. The beef was good and the chips were different. Parmesan chips, they were a bit over cooked some burnt not too much flavor. Co worker had fries that looked good and by the way he ate they must have been. Not a bad place quite a few items on the menu, large space. It filled the need and the workers are happy and friendly. read more

Food was Luke warm at best. Service was not personal at all. Came in and it was my wife's and I first visit and we're sure how the ordering process worked. The employees just starred at us till we asked them how to order or find a seat. Manager just paced back and forth with a headset on not doing much of anything. Server that brought us our food just dropped it off and left, no personality. The food tasted mediocre at best. Go to portillos for the beef sandwiches and hot dogs. read more

One star because they always mess up on larger orders, and their soups aren't very soupy they are mostly broth

Had the turkey panini and substitute the bacon with chicken per usual. Like always the food is good. The service is fast. And the staff is friendly and accommodating. It's always clean here which is a big pet peev of mine. The only downside is the ice dispenser is slow here and at a couple other Buona locations but I'm sure there is a reason for it. read more

Food is excellent but the customer service at the drive through is terrible. Seriously awful. Do not have the woman that doesn't understand English and has the thickest accent ever run your drivethru!!Had to repeat my order at least four times. You work at an Italian place, how do you not understand what marinara sauce is? Had to say many times "not giardinera, MARINARA!" When we finally got to the window and she gave us our food it was totally wrong. I handed the food back and said "eff this, just give me my money back" and we drove away. Not sure I will be going back... read more

The parking is a little strange if not dangerous. You have to cross the drive-thru lane just to enter the main entrance. I have a daughter and this part always makes me a little nervous every time we go here for dinner. The food is good. I recommend the chicken artichoke sandwich. It's delicious. The staff is also very nice and courteous. Every 15 minutes, a staff member ask "how is everythiing?" read more

Consistent, clean, good service, good food. The reason for 4 stars instead of 5 are: 1) I only eat Italian beef sandwiches here, and it's just not as good as Portillo's or Al's beef. 2) The fries are a small potion, but that doesn't matter too much because they aren't very good. Otherwise, a good spot. read more

It's nice to find a 'fast food' place that serves high quality salads that you would normally find at a full-serve restaurant. I'm impressed w/ the salads and salad dressing options. Sometimes it's challenging to eat healthy in a 'drive through' world. read more

We finally got a chance to get over to Buona Beef since it opened in September of 2011. We had eaten once at the one in Westmont. I was starving and I needed something fast. I got a meatball sub with fries and my hubby got a 7" combo (beef and sausage) with fries. It cost about $25 which I was ok with because the food was so good. We both agreed that the fries were very good. My meatball sub was better than my homemade one at home. It was sooo good. I want another one now. My hubby said his combo was way, way better than Portillos. I really enjoyed our dining experiance at Buona in Bolingbrook and we will be returning there sooon. read more

Food is always good. Large variety, served hot and fresh. Bolingbrook location makes the best pizza's.

Ordered our early Thanksgiving catering late in the week. They were able to accommodate and the food was great. We go to multiple locations regularly, but this is our first catering order. We were impressed and will certainly order again. Thanks for making last minute entertaining so easy! read more

OMG! I've eaten here twice. Once at work at a catered event, the chicken was SPECTACULAR for catered chicken. Today, I went after church with nothing really in mind to order. I'm a southern gal and VERY picky about my ribs. I ordered take out because I needed to stop at the grocery for milk. Can I say that these were some of the BEST I have EVER eaten including my favorite BBQ joints in Bama and NC? So tender they fell of the bones. Hardly any fat or gristle and cooked to PERFECTION. Think I may have to take my BAMA relatives here when the come to visit. read more

This place is top notch. Food is awesome and the staff is very pleasant and bubbly. I don't go here often, but maybe I should. I certainly like it much more than the competition. read more

Beef fabulous. Service is not so much. Take home beef took forever (cold prepare at home). Not my favorite location.

I eaten here a couple of times and the service and food was great. If you order fries, sand-which and a drink it can get pricey. I will definitely eat here again. read more

Excited to have a Buona Beef open in Bolingbrook. It's pricey but the beef is worth it. I don't get that stuff bloated feeling after eating there like many other place. I will be back but not on a regular basi read more

I'm disappointed with the drive thru service. My fries were forgotten and I ordered two combos and came home with Italian beefs without the sausage. It's not like there was a rush at the drive thru window and I only ordered 5 items. Am I supposed to open all "combos" before I leave? A little more attention and care would be nice. read more

While the meals are a bit pricy for "fast food", their service was friendly and attentive and their beef had so much flavor! I purchased a beef sandwich meal with their potato chips and a drink, my husband had a combo sandwich (beef and sausage) with chips and a drink. Both of us were very impressed with our meals and said we thought their beef was even better than the Chicago staple Portillos! Besides the high price ($22 for lunch for 2) we were very satisfied with our meal and we will be back! read more

I've been to several BB locations over the years and my opinion has never really changed. Their food is just, so-so. I'd have to say, without exception, I've never really had a "hot" Italian beef sandwich at any location. They are always, mild warm in temperature. The fries are always overdone no matter which outlet I go to. I actually think Portillo's beef sandwiches are superior. Their fries are most definitely better than BB. BB actually just opened a new store in St. Charles a few weeks ago. It's only 2 blocks from the absolute BEST beef sandwich place in all of Chicagoland, "The Beef Shack". Beef Shack looks like a "joint" and is really kind of dumpy looking, but the beef is absolutely great! Get the cheesy beef on garlic bread and get the fries too. It's a HUGE order served in a brown paper bag - Yum! Overall, I'd have to rate BB, average or below. read more

This Buona Beef opened several months ago with fanfare due to the year's worth of food that you can win if you were on of the first during the grand opening. I was considering waiting in line for it. During our first visit, we went inside to order take out and the wait staff and management was super nice to us. They want to cater to us and want us to be returning customers. The competition for beef sandwiches in Chicago is pretty steep, with Al's, Portillo's, etc. I would definitely go back in order to get a better idea of how each place stacks up against each other. read more

Favorite lunch spot for my family. Another great meal. The team at our local Buona is great. If you are looking for a quick bite and room for your big family this is the place. read more

Italian beef is fantastic, fries are solid. Service was ok, clean place. Cheese fries need real cheese though. Great place overall.

Great food and staff. They worked quickly and efficiently to get my order right. Will definitely be back.

Love their beef sandwiches! Such a clean facility and friendly employees! Love their rewards system!

The food is passable but nothing spacial. I would rate them behind Portilla's and Ricobene's. But it's probab;y a matter of personal optnion. What I don't like about the location is there is really no way to enter the only door without a lengthy hike through the drive thru lanes. Almost gotten hit by inattentive drivers in a hurry. read more

First time at a brick and mortar Buona, the beef here is much better than at any stadium / ballpark. The sandwiches and salads are very tasty and the service is fast and friendly. By the time we left we had two lbs of frozen beef and the bread and toppings to go with the beef. The brick and mortar is a place I would visit again when in the suburbs and hungry for beef. read more

I really enjoy having my Buona Beef! The Beef sandwich's are tastefully good. Their Cesar and Chop Salads are excellent. Their not stingy with their food always enough. I like to eat inside it's very clean, and comfortable. Staff is always coming around to check tables and floors are clean. I honestly can say I like Buona Beef way more then Portillos! read more

The Buona Chopped Salad is great especially if you add some grilled chicken but it's a little pricey for the portion size - $9. The pizza is fresh and made to order - great deal on Thursdays Burgers are freshly made, good portion and quality ingredients. All these are good but we go to to BB for the Italian Beef sandwiches. Buona is so much better than that other beef place and we love their hot giardiniera. The Bolingbrook location is closest to my home so we get sandwiches there at least a few times a month (we also like the Naperville and Darien locations). Service is not always great here (have experienced issues at the drive thru and at the counter). Check your food order before you leave the parking lot - we have experienced missing food, issues like no peppers on our beefs so we have started ordering peppers on the side to make sure we get them. Also, on the last 2 visits our 7 inch beefs have been filled with 5 inches of beef - leaves you feeling a little cheated and annoyed when you open up your sandwich to see 2 inches of empty space on the bread at one end. We will probably make a point of going into the store to place our order and check our food before we leave because its too late when you get it home and everybody is hungry. read more

As usual the food was good. Main problem is all the tables in the dining area were dirty when I arrived, and employees were standing around. One was even watching the football game. read more