Absolutely the worst customer service I have ever experienced…read more I rented a suit from this Men's Wearhouse location (8514 Fenton St, Silver Spring, MD) on December 12, 2024, for an event in February 2025. I canceled the rental on February 3, 2025, and was promised a refund of $202.46. Over 3 months later, after visiting the store more than 10 times, I still have not received my refund. The employees, including the manager, repeatedly gave me false promises, excuses, and contradictory answers, but no actual solution. They wasted my time and showed zero professionalism or accountability. I eventually had to escalate the issue to corporate just to get a response. The next step will be reporting to BBB and my bank if I don't get any response from corporate. I strongly recommend avoiding this store location. They do not honor their word, they mishandle refunds, and they show complete disregard for customer service.

Overall, I had a pretty good experience at this Men's Wearhouse. The young fellow from New Orleans…read moredid an excellent job in finding and sizing a last-minute suit for a family function. All the employees seemed pretty friendly and very helpful. Although I do not purchase suits on a regular basis, I thought the prices were pretty fine. While they did not have as many styles as I would have liked (mainly because of my own time [and size] constraints), the wearhouse had a decent selections. Fortunately, tailoring took a couple of days; however, I was a bit shocked that they charged an express fee of around $30 to hem the pants. But, hey, I guess that's the business. Suits aside, I did see decent casual and business casual wear that was not too expensive. I might have to stop by again to check out some of these items in the near future.

I am so sorry but this Macy's is completely understaffed. The longest time spent here by far was…read morewaiting in line for someone to even acknowledge I was standing there. Some of the people at the register also appeared to have a slight language barrier, that could perhaps be why. The selection in the store was fine, I was able to find what I was looking for. There were lots of sales, but not necessarily storewide. Overall the value of the items in the store had a nice range.

Not sure what has happened to this location but it's been a while since coming to this location…read more Glad I've steered clear. I recently bought things and I specifically asked if I could return the items, I was told I could and now I'm told I can't after buying the items. Hate to say this but online shopping has become a better way to shop.

I've been here several times under the previous owner. He did my wedding dress, my husband's…read morewedding outfit and countless other items for me over the years. He introduced me to the new owner the very last time I went and ensured me I was in good hands. I can agree after my most recent visit. The new tailor there ensured that I was completely happy with my alternations to a bridesmaid dress. It was about 2 sizes too large and very long. I even requested he had a pocket. He works fast and wants to make sure you're happy with your final product. Customer service and final product was well worth the price!

I got my photo/music video shoot dress altered here last year. This is my hit single on all…read moreplatforms and I'm so glad I went to this place. I got it all through a little bit shorter here. The man who did it definitely knew what he was doing. Definitely recommend to anyone and everyone that wants to get anything altered. :)

I absolutely love this store. It has designer clothes for great pricing. You can find good…read moreclothing, accessories, undergarments and shoes. The store is nice and neat and I received great Customer Service from Faith. She helped me make great selections and made me feel like a valued customer.

Kudos to this team in New Carrollton. My fiancé and I went there at look for a suit for a very…read morespecial occasion coming up (me laughing giddy) and they welcomed us in the store and directed us to the person that could measure him. Then she left us to choose our color suit. Once we got the suit picked, we were directed to the fitting room where the tailor took further measurements to adjust the suit to fit my fiancé (who is shaped like the lovable Po of Kung fu Panda right now. We're on the journey.) And then another gentleman showed us shirt options. We were in and out in no time at all. Very professional, attentive, friendly and helpful. We were VERY impressed and appreciative. Perfect example of good customer service all businesses can stand to mimick around here (PG county area).

Zuleima nos atendió muy bien, estábamos perdidos en la elección y ella fue muy amable y paciente…read more Recomendada la atención.

The service was incredible. Mo was able to help us with everything we needed for the wedding, and…read morehe was able to work around our very tight, awkward schedule. The quality of the clothes was amazing.

We went here to get my son ready for his senior prom. We were greeted right away and then passed…read moreoff to another salesman who we assumed was new because he needed some assistance with the computer and he seemed a bit nervous. He wasn't really personable but I wasn't offended because he wasn't rude. My son saw what he wanted online and they had everything in the store. Although I felt it was a bit pricey, around $200 and he's only wearing it for a few hours. The whole process was quick, we were out in about an hour. However, I did not like that it's one desk with 2 computers so you're sitting there conducting your business while someone else is conducting theirs and you can hear everything. It may not bother someone else but for some reason it bothered me. The store and bathroom were clean. I'll go back again.

This place is the worst and I will never shop here again. I spent about $800 on custom suits, and…read morewhile I was assured that the suits were in the store after a five week period, it turns out that not only are the suits not in the store, no one can figure out where they are in the manufacturing/supply/delivery chain. For a customer to spend their money, or even, the store to accept payment and then have for all intents and purposes lose the customer's property is completely unacceptable. As I type this, the manager has had me on hold for twenty minutes and I still don't have an answer. In fact, I visited the location earlier today and was told to he would call me, but I had to call him. This place is terrible. Do not shop here. Do not rent from here. Do not even think about giving them your business. I saw two other reviews that got automated responses. I would be surprised if this review got an automated response, much less a personal one. I only rate a zero because I am not able to post less.

This is another store that is technically attached to the mall, but you need to go outside in order…read moreto access it. Best to just move your car and save yourself the hassle. I came here in search of some items that I didn't seem to have because of my recent move. Honestly, I had nothing in mind when I walked in here, but of course I found something. Like every single other person that walks in here, you end up with something. I do have to say, compared to the neighboring, similar store, this one is much more organized, and appears much cleaner. Although you can never predict what stock they have they were well stocked with what they did actually have. I did a lot of browsing and ended up with things that I knew I wanted but not necessarily needed. Check out was a breeze and pleasant. The staff were polite and made sure to take care of items purchased.

These types of stores are hit or miss, but I always manage to find something! I mean, who doesn't…read morelike a bargain?! I never come with super high expectations! I stopped by earlier - wasn't looking for anything in particular but ended up leaving with some candles, tops, a bag, and a dress. I found the store well stocked with a good amount of clearance items! There's some Easter decor if you're looking for that. At the door, there was an employee thoroughly cleaning the carts. That's great! There are clear markings to practice social distancing, also great, but sadly most don't pay attention to that. Patrice who rang me up was very helpful and friendly! Thank you!!

The staff were so nice when I walked in! The woman greeted me enthusiastically and asked if I…read morewanted help. The shelves were very well organized and stocked.

While they have a large selection they are always out a lot of larger sizes. In some locations they…read moreneed to swap out the shoes that aren't selling. Quite often few are cheesy looking or outdated. They have a good variety of clothes no dressing room.

I'm a regular shopper, today I try to make the store before 8:00. I get to the store 12 minutes…read morebefore they do the clothes and the lights are already off and the doors locked. I was very disappointed I live in DC and I drove to Maryland.