The BEST urgent care. They answer the phones in person. They call you back. They care about your…read morewell-being. They follow up until the problem has been diagnosed. Really can't say enough about the superlative medical team and front office staff. Elyse L.

DO NOT COME HERE!!! Front desk was so incredibly rude…read more I called beforehand to make sure I could do a walk in before coming in tonight. Was told I could do a walk in as long as I arrive by 5pm (they close at 6pm). We sped over. Walked through the doors at 4:59pm. Patiently waited for front desk to finish talking to patient in front of me to let her know I'm doing a walk in. It was exactly 5pm. She wouldn't take us. Not only would she not take us, she was SO INCREDIBLY MEAN!!! She looked like and sounded like she hates her job. Completely lost my business. Never coming back. Believe the other reviews that say the front desk makes it not worth coming here. Go to Care Fast Urgent Care down the street instead. Front desk has always been polite there. Took a photo proving I was there in time, because I already had a feeling she would try to deny me.

Best experience I've ever had from any urgent care before. They are quick, proactive, and circle…read moreback with you with results and updated medication as needed. Outstanding! Demi was very helpful and resourceful. She took her time with me and made sure all my questions were answered. HIGHLY RECOMMEND this urgent care.

Sent me a giant bill because they didn't send it to my insurance. Try calling their billing…read moredepartment, straight to voicemail all day everyday. Did not call back within the promised 24 to 72 hours. Also got first appt of the day, still had to wait 45 mins to be seen. Had appointment with all information inputted ahead of time. Person behind counter still had to enter tons of things into the computer. Not sure why.

Absolutely awesome staff especially Jennifer, Lynn, Walter & Dt. K! Incredibly clean, efficient,…read morecaring - came here 2 years ago & had a similar experience.

Went in for a pre employment drug screening. (Around 6pm)…read more Viv was so amazing. I was nervous at first but she made me feel so safe and seen. She has an amazing heart and passion in what she does. Lin in the front desk was also very kind and patient. She has such good customer service and witnessed her deal with impatience people with such class, kindness and patience heart. You guys definitely have the most incredible people. They definitely take care of you. I absolutely recommend coming.

Super kind and organized. I really appreciate how easy it is to get into to see them and all the…read morephysicians are excellent even the bloodwork super easy!

Love the you can do all your test in the same place and it's fast and the Drs are politeread more

Very excellent care. Was seen within 10 minutes upon arriving…read more Doc explained course of treatment. Yes, highly recommend Providence Urgent Care.

LThe facility is very clean and nice. The times I went there were early morning or at night. The…read morewait time is pretty fast for an urgent care. Staff are very friendly and helpful

They were so nice and quick. Not what I expected after reading the review. Thanks for being there…read morewhile I was on vacation and helping me out!!!

Customer service LACKS at this urgent care. Not only the front office staff, or MA's, but also…read morefrom some of the Dr's & especially PA, Kam Wong. He is rude & I incompetent. If you dare ask any questions, he responds in a condescending manner. His own words, "I can't answer your question. I just wouldn't know how to answer you. " Why is he even here practicing medicine? The majority of the times I come here, they take in others before us and we're here for over an hour or two. This place was empty today. Only one person before us and then someone else came in a while later only to be seen first. I brought it up, and all I hear is "you'll be next". No accountability, no professionalism, no empathy. They give the vibe like It is, what it is. We don't care about your concerns or feedback.. I've been here since 4:14pm. It's now 6:31pm and still waiting. . I would understand if it was busy, but it's not. Unreal!!! The only Dr. we really like a lot here is Dr. Varma. Unfortunately, she isn't here today. She knows how to treat her patients. You can tell she likes her job. The rest seem miserable and they make your visit here just as they appear to be. If you decide to come, I don't recommend you get seen by the PA. He's awful. Read all the negative reviews. They aren't lying.

Scheduled an appointment to come in on a Saturday morning 10:10 am. We showed up checked in, said…read moreher first name initial and first 3 letters of her last name on the screen for appointments. Then another lady arrives, an elderly Caucasian woman, and after she checks in she is on the screen as "on the waitlist" the staff member comes out and tells the woman it may be a long wait as people Ont he waitlist are awaiting appointments to be cancelled. They argued for what seemed to be a very long time and then it seems as if the staff member (a real nurse Jackie lookalike) takes her in the room. Then, I noticed our name was no longer on the appointment list. That our name had been moved to the waitlist. The staff member comes out and starts trying to give us her explanation and we show her our confirmation email but just replies that the system sometimes bumps people. Then she tells my wife to go to a "Mexican part of town" for an urgent care if she is in such pain as she claims. Honestly I didn't want treatment from this lady clearly on some sort of strong medication herself. Probably not legal medication either. But the audacity and nerve of this employee to treat us this way was sickening. We didn't come with the intention of worse health, but we left this place feeling even more sick than when we came. Waste of time, do yourself a favor and go somewhere else for treatment. Unless you fit the mold of the master race.

Saw online that they take walk-ins on weekends and that they'd be open until 5:30. Got there around…read more4:30. On the big screen there was a posting that the provider was "on a break" from 4:20-5:30. Gee, I wish I could take off work an hour early whenever I feel like it. I understand a break in the middle of the day but to mess with posted hours... that's really not cool.

Thank you for saving my spouse's life! From the bottom of my heart I will be forever grateful!read more

Dr. Aranez is extremely rude and unprofessional at times. He makes inappropriate jokes or asks you…read morerepeatedly where you are from like what country. He kept asking me if I was Italian since my last name sounds Italian after my c section. Like who cares where I am from just provide me care. He doesn't spend more than five minutes with you and rushes you. I had to go straight to this hospital to get my labor induced with pitocin after Dr. Aranez inserted a foley ballon inside me and broke my water. He was so aggressive and rough when inserting the ballon that it caused me pain. My labor was painful due to maybe my water breaking or getting induced with pitocin so I was yelling when the contractions hit. Dr. Aranez came in and reprimanded me telling me to stop yelling because I was scaring the other patients. He called my yelling crazy and me crazy for yelling. He even laughed at me because I was yelling and said he had many women in labor there that day, none of which were yelling. It's never ok to compare, we are all different. So insensitive, rude, unprofessional and wrong. The registered nurse also was horrible. She agreed with him and was mean as well as dismissive towards me. She would roll her eyes at me when I asked her to lower the strength of the pitocin they were administering to me or to check how dilated I was. She was annoyed by me and offered me no help whatsoever. I would call for her to come to my room and she would tell me she was with another patient and would get to me soon. Minutes would pass and she wouldn't come to my room so I would call again. Sometimes she wouldn't answer my call. When she did talk to me and explained things, she'd speak down to me like in a condescending way implying I am stupid or incapable of understanding. Then I demanded she shut the pitocin off and she became really angry. She told me that Dr. Aranez was going to be really upset with me and I would need to talk to him over the phone. Both Dr. Aranez and this registered nurse were inconsiderate, tired, stressed, angry, frustrated, uncaring, upset and rushed our encounters. Due to Dr. Aranez's and this registered nurse's terrible care or lack there of, I decided to just have a c section because I wanted the nightmare of having to deal with them to be over, that and I was having trouble dilating. I don't recommend him nor do I recommend Providence St. Joseph Medical Center in Burbank. I had a horrendous experience and it has led to me having trauma, depression, anxiety, shame, anger, sadness, worry, regret, feelings of loss associated with my decision to have a c section. I wouldn't wish how I am feeling on my worst enemy. Do yourself a favor and look elsewhere, don't see Dr. Aranez or go to awful hospital. You will regret it I promise you.

Wanted to be a patient at this location for a little bit before deciding on leaving a review and…read moreunfortunately the lower ones are the ones you should be listening to... Parking is very tiny with some street parking offered and the location is on the smaller side. Front desk is sweet but don't expect anyone to be in proper communication with Dr. Desai. The amount of times I have called to go in, have the front desk tell me it's easier to get a telehealth call and then be ghosted is sadly a few. No one seems to know what is going on in this office and at one point I had to call the office for them to remind Dr. Desai that he had a telahealth call at all. Don't bother with the virtual patient portal either, they have you create one and never check it. If you want a doctor who doesn't fully see or hear you as a person this location is for you. You should never have to dread going in because you don't feel listened to especially when healthcare is horrific in this current climate. This office will truly make you fight for yourself; if multiple phone calls to make sure they are communicating with each other and your primary doesn't fight to see if a medication you need can be covered with insurance (which he doesn't, he claimed he would try and months later I never heard a peep) then this is right up your alley. So sad. Don't recommend at all. Just changed my primary.

Came in to get a 2nd opinion on some health questions and the Filipina lady in the front informed…read moreme that she'd have to see if my insurance will cover the visit and that they don't take any walk ins so she'll call me closer to end of day around 4:00pm to see if I can come in tomorrow because that's their soonest available time. Received no call, or even to follow up if I still have an appt for the next day. Thank you but no thanks.

Excellent care excellent doctors Providence is fantastic. The nurses are wonderful Dr. Gillespie…read morefantastic highly recommend 100% for support. Incredible Dr.

Worst hospital we've ever encountered. Forced to go to St. Joseph's because of our insurance,…read moreunfortunately. The latest experience was a 7 hour ER wait for a female with severe abdominal pain. No triage done, they take other people first with minor issues (including illegals who use ER as their primary care physician). This is the exact same scenario from a dozen years ago that their ER forced me to endure for 6 hours when I had 9/10 pain from a gall bladder that was ready to burst. They have learned NOTHING. Oh, the female's preliminary diagnosis: stomach cancer. Incompetent, uncaring, and totally mismanaged. It's no wonder that this hospital has one of the highest death rates in the state. Avoid at all costs if you can.