The BEST urgent care. [[HIGHLIGHT]]They answer the phones in person.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They call you back.[[ENDHIGHLIGHT]] They care about your well-being. They follow up until the problem has been diagnosed. Really can't say enough about the superlative medical team and front office staff. Elyse L. read more

The afd says they charge $90.00 for the consultation, but when you get there its $ 195.00 Turns out that they could not treat me there , I needed a specialist, i waited like 30min or so, My $195.00 went down the drain. I was recommended to another facility with a prescription of Tylenol , wow, incredible Im giving it 2 stars because the attention was good (receptionist) read more

DO NOT COME HERE!!! [[HIGHLIGHT]]Front desk was so incredibly rude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called beforehand to make sure I could do a walk in before coming in tonight. Was told I could do a walk in as long as I arrive by 5pm (they close at 6pm).[[ENDHIGHLIGHT]] We sped over. [[HIGHLIGHT]]Walked through the doors at 4:59pm. Patiently waited for front desk to finish talking to patient in front of me to let her know I'm doing a walk in. It was exactly 5pm. She wouldn't take us.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Not only would she not take us, she was SO INCREDIBLY MEAN!!! She looked like and sounded like she hates her job.[[ENDHIGHLIGHT]] Completely lost my business. Never coming back. Believe the other reviews that say the front desk makes it not worth coming here. Go to Care Fast Urgent Care down the street instead. Front desk has always been polite there. [[HIGHLIGHT]]Took a photo proving I was there in time, because I already had a feeling she would try to deny me.[[ENDHIGHLIGHT]] read more

Burbank Urgent Care - Urgent Care Near Me - Burbank, California

This review is not about the clinic or the providers, but about my experience with the front desk staff. I've been to this clinic before and never had any issues. This time, I came in because I had an eye infection and needed to see a doctor. [[HIGHLIGHT]]Unfortunately, my interaction with the front desk employee, Carla, was extremely unpleasant and unprofessional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]While checking in, the app wasn't working correctly, so I had to ask a few questions. Each time I approached her, she responded with an unfriendly attitude that made me feel uncomfortable asking for help.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After waiting for some time, she called me up loudly enough for everyone in the waiting room to hear and announced that my insurance could not be verified.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I politely explained that my insurance is processed through Allied and suggested that she check with them, as we encounter similar situations where I work. Instead of looking into it further, she responded with an attitude and told me I would have to pay $195.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]By that point, the entire experience had become so negative that I simply asked her to cancel my paperwork and left without being seen.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I work in healthcare myself, and I understand how important customer service and patient care are. The front desk is often the first impression patients have of a clinic, and treating people with kindness, respect, and professionalism should always be a priority.[[ENDHIGHLIGHT]] I hope this feedback helps improve the experience for future patients. read more

Made an appointment but they also take walk in. De Lee provided superb service. His bed side matter was excellent. Great listening skills. Provided excellent care and feedback. Wanted a follow-up just to make sure. [[HIGHLIGHT]]The staff was willing to assist the customer.[[ENDHIGHLIGHT]] Hopefully I don't go back anytime soon. This will be my place to choice. read more

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Im so glad i found this place 5 years ago. [[HIGHLIGHT]]Fast, friendly caring service.[[ENDHIGHLIGHT]] Ive had bad wounds addressed and most recently treatment for a dog tooth slight puncture on my arm. These guys are the ultinate professionals and i trust them. [[HIGHLIGHT]]The staff out front is great too, friendly and caring.[[ENDHIGHLIGHT]] I recommend them to everyone. This is the place to go for care as a first step if you cannot get a doctor to see you right away from illnesses to wounds, etc. Top notch Aplus rating read more

I've come here before and I always have a great experience. [[HIGHLIGHT]]Jennifer the receptionist was kind and efficient in helping me.[[ENDHIGHLIGHT]] Also [[HIGHLIGHT]]Adrian the nurse was great and made me feel comfortable and answered all my questions.[[ENDHIGHLIGHT]] Dr. Mae Mossana was outstanding as well. Whenever I come no one disappoints me they are all so helpful and wanting to make sure I get the best care. read more

We have been coming to this urgent care for years, and until today I have never had a reason to complain about the service. [[HIGHLIGHT]]Unfortunately, this visit was very disappointing due to our interaction with the front desk receptionist, I think her name is Karla. She spoke with a rude tone and came across as dismissive when patients asked questions or shared concerns.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Coming to urgent care is already stressful, and patients should not feel uncomfortable or unwelcome when they arrive.[[ENDHIGHLIGHT]] I do want to emphasize that the PAs and nurses here are always excellent. They are kind, attentive, and professional. This is why this is our to go urgent care. [[HIGHLIGHT]]I hope the front desk staff can receive additional customer service support so the overall experience reflects the high level of care the medical team consistently provides.[[ENDHIGHLIGHT]] read more

Absolutely worst urgent care ever. [[HIGHLIGHT]]Front desk always rude and racist.[[ENDHIGHLIGHT]] After waiting for an hour, I asked how much longer, was told an hour. After two hours, asked how much longer and that it's almost our turn right? Probably one person that I know was left before us since we got there, she tells me no there's 6 people ahead of us still. I'm like how? There's one person here I see. She tells me they had reservations to which I say how? They were not waiting here like you told us and everyone else that they need to wait here and not leave. [[HIGHLIGHT]]She's being racist since she clearly has our information and knows that we're not Hispanic. Yet she allows all the other patients in before us.[[ENDHIGHLIGHT]] Do better. We will NEVER be returning here again. You wasted 2 hours of our Saturday and failed to tell us when we got there that we will be waiting for at least 3 hours to be seen, which is absolutely ridiculous!!!! [[HIGHLIGHT]]She should not be working in health care. She was extremely rude to not just us but others and another elderly lady that came in, too. Have a little more compassion, empathy, respect, and consideration.[[ENDHIGHLIGHT]] After all, you're working in a medical office. Why is she working in health care with sick patients who are desperate and in need?!! read more

[[HIGHLIGHT]]Knowledgeable and kind staff, from the doctors and technicians to the office team; they're efficient but it never feels rushed.[[ENDHIGHLIGHT]] read more

From the moment I walked in, without an appointment. [[HIGHLIGHT]]Both of the receptionist were helpful, pleasant & caring[[ENDHIGHLIGHT]], to the Doctor before & after getting my X-ray results, explained everything so that I could understand. Plus The x-ray person was just just as nice. In fact, everybody that I saw was, polite and personable. My wait wasn't too long either. I even lucked out with parking in front on a heavy rainy day. Thank you, everybody... read more

[[HIGHLIGHT]]when I spoke to the Dr I made sure to tell him I was a recovering Alcoholic and did want and alcohol or narcotics in my RX's.[[ENDHIGHLIGHT]] I looked today at what is in the cough syrup and there is Alcohol , shame on you and thank goodness I looked before taking it for long so it didn't affect my 39 years of sobriety. I'm very angry. I was there on March7th 2026 first patient read more

We came in today after an incident with our 5 month old baby. This was our first time having to take her to urgent care and I was incredibly nervous. I'm the type of mom that has done an obnoxious amount of research before choosing a pediatrician or dentist so going to a place somewhat blindly was nerve wracking. Thankfully, it was such a great experience! [[HIGHLIGHT]]The front desk receptionist was very kind and helpful and so was the nurse that took us back.[[ENDHIGHLIGHT]] My baby was seen by Lauren. She was so kind and patient and very thorough and knowledgeable. Hopefully we won't need their services again, but if we do, I'm glad to know we'd be in great care! read more

I am so grateful for the care I received at Burbank Urgent Care. I sustained a small dog bite and wanted to get it checked out just to be on the safe side. I came in at 7pm and they close at 8pm, [[HIGHLIGHT]]the receptionist asked if I had a reservation to which I responded no and she kindly let me know that they were no longer taking walk-ins for the evening.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She asked for my insurance information and was helping me find other urgent cares in the area which I greatly appreciated.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]While my family members and I were also looking up other urgent cares, the receptionist somehow found a way to squeeze me in and let me stay.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The check-in process was easy - I did everything on my phone.[[ENDHIGHLIGHT]] I did not have to wait long at all. [[HIGHLIGHT]]Joe took me to the room and obtained my medical history and he was very friendly.[[ENDHIGHLIGHT]] I was assisted by PA Melisa who took a look at my wound and assured me that it was fine, provided me with care instructions and prescribed some antibiotics just be safe. I was in and out in less than 45 minutes! In addition, the facility was clean with ample parking. I am so appreciative of the service I received here!! read more

This is the closest urgent care that I will go to in my network and I have been very happy so far. The front desk staff is friendly and quick at getting you in and out. Dr. D is a very understanding Dr whom wants to help you and help figure out what is really going on. The nurses are super friendly and approachable about things as is the ultrasound tech. Even though you are coming here because you aren't feeling well, you will leave with a sigh of relief. Thank you to the whole staff for what you do, you are appreciated. read more

Terrific Urgent Care. It's kind of a hidden gem. I had only been there to take a friend. But yesterday I needed to see a doctor and get imaging done. Wow - they are terrific. Professional, knowledgeable and keen with their questions and care. Having had back issues for years, they are the first to offer a certain non-opiod,pain injection. I highly recommend them! read more

The doctors at this urgent care are great -- very professional and caring -- but [[HIGHLIGHT]]the front desk staff really bring down the experience.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This is the third time I've called with a simple question and been met with rude, dismissive behavior from the receptionists.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I called about my mom's medication, the person on the phone acted like I was bothering them instead of trying to help.[[ENDHIGHLIGHT]] Customer service should be key, especially in healthcare. The medical team deserves better support at the front desk. read more

I have nothing but great things to say about this Urgent Care office! Free/easy parking and the doctors/staff run everything so efficiently. Dr. Devaraj is wonderful and has great bedside manner. [[HIGHLIGHT]]Nazely at the Front Desk is knowledgeable and has a calm, friendly attitude which is a lost art in customer service nowadays.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She displayed excellent customer service skills in relaying the results of my labs in a concise and pleasant manner.[[ENDHIGHLIGHT]] Thank you Burbank Urgent Care! read more

Had to come here due to a knee problem. Walked in early afternoon and it was fairly busy. You can check in and fill out out registration forms via your phone or papers from the front desk; the phone form was pretty quick. The wait was about an hour but once you were called in, it wasn't too much of a wait to be seen. The front desk lets you know how long the wait will be and even gives you the option to come back at the allotted time, which is great. Dr. Lee was wonderful! Such a kind and thorough doctor. Made sure to go through everything with me and wanted to follow up. The staff here is also very kind and caring. Kim was amazing! The office (from waiting room to the individual rooms) were clean and organized. This urgent care location is great and I will definitely be coming back for any urgent care needs. Highly recommend! read more

[[HIGHLIGHT]]I am so glad I found this place![[ENDHIGHLIGHT]] When our friend hurt his hand, I immediately took him to the urgent care by my house, only to be told they do not do laceration repairs after waiting. My husband called around and found Burbank Urgent Care and we were in and out within an hour. [[HIGHLIGHT]]Everyone was so nice and Dr. Devaraj was wonderful![[ENDHIGHLIGHT]] Hopefully we won't be needing to visit urgent care centers in the future but if we do, this is where we'd go for sure! read more

I love this place - [[HIGHLIGHT]]Dr. Lee is fantastic. Best bedside manner I've seen in a doctor.[[ENDHIGHLIGHT]] He's treated my youngest child twice now, once from a fall when she was an infant and recently with an injured elbow that needed to be reset. He saw her immediately and didn't require us to wait 90 minutes as walk-ins due to her young age, which I REALLY appreciated. He made sure she was completely better and took great and quick care of her. I hope he never leaves! What a blessing, considering the fact that we don't have a pediatric urgent care close by. read more

The best urgent care. This is my second time this time for a different issue. They're professional, quick, and thorough from the front desk to the Xray tech. So happy to have found it! read more

I went in to Burbank Urgent Care with a painful allergy reaction. I was able to hold out until I was seen by the doctor though. In short, this is an Urgent Care Facility I would certainly recommend. A quick note: come with your Health-insurance card ready, and preferred pharmacy picked. It will speed up the check-in process. Dr. Devaraj was concise, experienced, and to the point. He diagnosed me properly and prescribed me some medication which has helped my symptoms. Respectfully, the bedside manner of the staff seem weathered; likely from seeing several ailing patients day-to-day. But I would say they are very professional. So rest assured you are seemingly in good hands. ----- PSA Directions: 'Burbank Urgent Care' is the smaller Door to the right of the main entrance. Again, to the right. The larger Front Door is to OSS Health Network and their staff is --VERY rude and uncaring. Luckily, Burbank Urgent Care is next door! ------ Overall, my experience here was not as sympathetic as some Kaiser facilities I've been too, but healthcare is a tough job --and fortunately they know what they're doing here. Like a well oiled machine --they will take good care of you. So if you need a reliable urgent-healthcare source within Burbank, I would absolutely recommend this location. read more

First of all it's like walking into a real doctor's office. Professional all the way. Receptionists are competent and efficient. Medical professionals are knowledgeable and compassionate. [[HIGHLIGHT]]They listened to what I had to say and asked the right questions.[[ENDHIGHLIGHT]] Diagnosis was fast and appropriate prescriptions were given, with a return appointment for follow-up suggested and made, with an excellent experience there as well. I wish my regular doctor had it together this well. read more

[[HIGHLIGHT]]Dr. Lee was incredibly caring and took the time to really listen.[[ENDHIGHLIGHT]] They were able to do both bloodwork and an X-ray right in the office, which was super convenient and helped me feel reassured he was really listening to my concerns and the symptoms I was having. [[HIGHLIGHT]]The rest of the staff was wonderful too. Everyone was so kind, patient, and compassionate.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Urgent care visits can sometimes feel stressful but this one didn't at all. I genuinely felt cared for from start to finish.[[ENDHIGHLIGHT]] I'll definitely come back here if I ever need urgent care again. Highly recommend! read more

[[HIGHLIGHT]]The people from the front staff, the nurses, x-ray techs and the doctors here are so kind and helpful![[ENDHIGHLIGHT]] The quality of service is efficient and organized. 10/10 read more

The people at the reception desk were rude. Per a conversation a few people were having, at least one of them doesn't support vaccinations, which is fine, but nobody their had on masks regularly, especially in the vicinity of patients. Also, -- and this is totally unrelated, but still weird -- I happened to lock eyes a couple times with one of the people at the desk just because she was walking around and happened to be in my line of sight, and she actually like mean-mugged me? Like lowered her face and stared at me over her glasses. Kind of funny, but also really unprofessional and on par with the way she interacted with me and the other patients who came in. Wait times and stuff are totally understandable. And with today's climate, I get if people who work in the healthcare industry aren't super friendly all the time. But you don't have to go out of you way to be mean to people, especially if they're already worried enough to go to an urgent care clinic. HOWEVER, when I got to finally see the doctor, he was super attentive and diagnosed me after some thorough testing. I did physical therapy soon after, and it was extremely effective because of his diagnosis. read more

Once again Burbank Urgent Care continues to go above and beyond for my healthcare needs. Dr. Devaraj and the staff provides me with the most compassionate care. Thanks so much! Leah read more

While the staff was very nice and Dr. Lee seemed efficient and competent my overall impression is not great for a few reasons. I chose Burbank UC because my doctor recommended them. I thought I might have a bad sprain because I had twisted my ankle the previous Sunday and the pain had not gone away. As expected Dr. Lee ordered an X-ray. I had purchased a sleeve from the drug store to stabilize the ankle and Dr. Lee seemed to think that was adequate for a sprain. He gave me (5) 5mg Norco for pain. (Friday). I was told the X-rays would be emailed to me before the end of business on Friday. When the pain worsened I used the chat method to communicate with the clinic well before 5pm. No response. When I hadn't heard by 5pm I again used the chat method asking where the report was, no response. On Saturday morning I phoned and was told they had no email on file for me. That was inaccurate as I had specifically put my preferred method of communication was my gmail account because it pops up instantly on my phone and I was anxious. My phone number was also on the form I submitted so I'm not sure why someone didn't call and ask (again) for my email address? When I reviewed the report it looked like I have a fracture. My brother is a retired physical therapist who told me to get a boot and that surgery probably would not be required if I stabilized the ankle. It was now Saturday and if I had gotten the X-ray as promised on Friday I could have gotten a boot and a cane which I'll need. The woman at BUC told me I'd have to pay $80 for a boot and a cane would also be out of pocket despite the fact my insurance covers both. So no, I don't think I'd use this facility again. Had I not followed up diligently as I did I wouldn't hold BUC responsible but it's my feeling they dropped the ball and couldn't be bothered to get in touch with me regarding care of my ankle which is worse than originally thought. read more

Among the urgent cares, I have had experienced with over the years, Burnank Urgent Care is THE one which is always organized with no ridiculous long waiting time. last but not the least, Dr.Bikash Devaraji is smart, professional and caring . read more

I would HIGHLY recommend this clinic. I was visiting from out of town and had an emergency situation. They were quick, professional, and handled my prescription issues even when I gave them incorrect pharmacy information. 10 out of 10!! read more

The doctors are alwats thorough and take their time. I have never felt rushed and thats good because at other places the entire office rushes to get you out. The waiting time is never long. If you are able to make an appointnent online, your wait is shorter. I always reccomend this place to friends and family. read more

I've seen Dr. Lee a few times for ear and eye infection and let me tell you... The most nicest understanding most patient DR. I've ever seen. I felt cared for while the visits & I was in and out within 35-40 min. The nurses here are super nice also. Thank you Dr. Lee you are appreciated! read more

I had a great experience today and wanted to be sure to update my review. I decided to take another chance on Burbank Urgent Care because they are so close to my home and have x rays on site. The front desk was very communicative about the wait times and I felt so well taken care of. I don't know if anything has changed or if I just got really lucky today but I am so appreciative of the care and treatment I received. Thank you very much to the whole team. read more

Beware!! Don't come in on a Saturday or Sunday or they're gonna charge you a hidden fee! I wasn't made aware of such a charge when I entered and they just told me their in network so I'm fine. read more

Came in because i was profusely vomiting, to the point i was throwing up right next to the check in counter. Complete ZERO CARE or CONCERN from the ladies that work behind the check in desk. Told me the wait was 2 hours and wouldn't even let anyone come out to check on me. TERRIBLE TERRIBLE TERRIBLE! There is particularly one girl ALWAYS has this nasty attitude. TERRIBLE! what kind of human care is this?!?! TERRIBLE!! INSTEAD PLEASE GO TO PROVIDENCE URGENT CARE! they are across the driveway from the st. joseph hospital and are AMAZING!!! always clean, caring, and time efficient!!!!! And to the social media coordinator that keeps replying, don't bother. Your gaslighting isn't going to make me change my mind about this AWFUL PLACE! been there MULTIPLE times and each time is TERRIBLE!!!!!!! read more

Everyone that ever assisted me at this place has been beyond helpful. I also noticed they never make you wait long. Such wonderful staff

I had my 1st kidney stones experience this morning. It was the worst pain I have ever felt. I decided to go to Urgent Care and saw that Burbank Urgent Care was relatively close. There is definitely enough parking and since it was Saturday, there was also plenty of street parking too. I went inside, and checked in through an iPad. They said you a text with a link to fill out a form. Have a picture of your insurance card or physical card handy is my advice. That was my only delay. The staff is very stoic in the beginning, but as I stayed a bit longer getting called in and out, they became very friendly. They called me as soon as I needed to be in attendance. The doctor was also the same, very direct initially, but after the conclusion, he felt as if he was just my homie, probably because it was good news. Hands down the best Urgent Care of the 2 that I have been to. The waiting area is very dated though. read more

Front desk is rude, unprofessional! They do not greed patients coming in and ignore you while you're standing in front of them to provide a document your provider has given you. They need to hire some one who acknowledges patients coming in and leaving, not just someone who seats there and acts like there is no one there. THEY DID NOT INFORME OF ANYTHING AND I AM NOT THE PATIENT I WAS WITH THE PATIENT AND THEY FOR SURE DID IGNORE HER AO GET BETTER STAFF! read more

Fast service, kind staff and great advice. Got an X-ray, diagnosis and treatment within 1 hr. Unfortunately had to go to the hospital anyway but it was a great experience for my Mom read more