This is a review that I wrote about Hyundai America but Burdick Hyundai is involved.
If I could, I would give Hyundai Motor America zero stars. My car suddenly died on August 9, 2021. I had just gotten an oil change the previous month, but when it was towed to the local Pep Boys, I was told that there was little to no oil in the car. There were no warning lights regarding low oil and there was no sign that the car was going to die. There was approximately 54,000 miles on the car which meant the car was still under warranty.
When I called the local Hyundai dealer, Matthew's Hyundai in Syracuse, I was discouraged from bringing the car there. The service manager told me that they had a lot of cars that needed to be done before mine and it would take months before they could get to it. I then called Burdick Hyundai in Cicero, NY and spoke to someone named Christopher, who identified himself as the service manager. He told me that there were 12 cars in front of me and to have my car towed there. Since it was 14 miles away, I had to pay for the towing which turned out to be a little less than $160.00. When I got to Burdick Hyundai, I went to the service department. There was a gentleman sitting doing some paperwork. He didn't look up once to acknowledge us or to ask if we needed any help. A younger guy walked in and when I asked him if he was Christopher, his response was "Who wants to know?" Not exactly what I needed or wanted to hear at that point. I explained to him that I had spoken to him on the phone and it was then that he proceeds to tell me that it would take 5 months to get my car back. When I asked about a loaner or help with a rental, he said they had no cars and that I had to called the National company to get any help with that.
I left feeling discouraged.
I called Hyundai's customer care. Right off the bat, they had the wrong address, email and phone number for me. I gave them the correct information. I was told that they would forward my information to a case manager. They weren't able to do anything but the case manager would help me. They were backed up, so they told me that it would take up to 10 business days before a case manager would get back to me. After 10 business days, I called the customer care people again. Again, they read back my contact information and the first representative NEVER CHANGED THE INFORMATION. I ended up calling every few days after NOT receiving any communication from a case manager and my information continued to be incorrect. After 3 weeks of not hearing from anyone, I finally called and was told that the case manager tried to contact me, but wasn't able to. Again, I found out that they had not corrected my information. They finally gave me the Case Manager's first name and phone number. Her name was Sheila. When I spoke to Sheila, she seemed pretty disinterested about the problems I had with Hyundai not correcting my contact info. She proceeded to tell me that Hyundai (the national company) had nothing to do with local dealerships and that she would try to get some information for me and would call back in a couple of days. She also told me that Hyundai will not give out loaner cars and that they weren't in the business or helping out with rental cars. She also refused to talk about any reimbursement with the towing.
Sheila never got back to me. She didn't try to contact me once. I kept calling and sometimes I would get her and she would have done nothing or I would leave a message that would be ignored.
A little background information. I have serious medical issues and I have had to travel from Syracuse, NY to Cleveland Clinic in Ohio for treatments and surgeries. I've had to rent cars to get there on my own dime. I've also had to figure out how to get to work which ended up hiring Ubers to get me there. In the meantime, I still had to pay my car loan payment and insurance while I didn't have a car. This has forced me to file for bankruptcy because the extra expenses has caused me to fall behind on several of my bills.
My husband decided he was going to take over and talk to them because by this time I was livid and conversations usually ended up in screaming matches. He took the "nice" approach. Obviously, that doesn't work either. He now has a case manager named Angela. Angela is a little better in that she's contacted him twice, but with absolutely no useful information. She tells us that Burdick Hyundai can't get the engine parts to fix the car and that Hyundai will not pay for towing to another dealership. We would have to pay for it first and then reimbursed later which they won't put in writing. So here we are, 3 weeks away from the 5 month mark and my 2018 Hyundai Tucson has been sitting in the parking lot at Burdick Hyundai since August 9, 2021, UNTOUCHED. I am in financial ruin and there's no end in site. The moral of this story is: NEVER BUY A HYUNDAI. THEY DO NOT STAND BEHIND THEIR PRODUCTS read more
