I recently purchased a new set of snow tires from Dunn Tire in Mattydale for my wife's car. The…read morenext day one of the front tires went flat and was off the rim. I called them back and they really came through for us. My wife's safety is incredibly important to me, especially with our child in the car and another baby on the way. I was relieved when they were able to get us in within an hour and had a new tire installed quickly. Dante provided outstanding customer service throughout the whole process. It's reassuring to know that when something goes wrong, they stand behind their products and take care of their customers right away. Highly recommend this location for their quality service and quick response time!

I spent a good amount of time searching for a reputable tire company in the Syracuse area and due…read moreto the fact that I had used another Dunn Tire in the now closed Baldswinsville area I looked for another and found the one in Mattydale. I was very pleased with the prices and especially with the customer service. The staff was very helpful and kept me appraised of what was going on the what needed to be done on my car. I ended up with 2 new tires, a rear alignment and a new battery (mine was 5 years old.) I highly recommend this shop.

I always go here because I've never felt scammed. They do not speak condescendingly when explaining…read morewhat needs to be done.

My third time there for minor body work. Their estimates are reasonable and their repairs…read moreexceptional. Picked up my Telluride today after some bum on Warren Street keyed the side of my car. The repairs were perfect. The big surprise was the credit card, long lost, left on the seat with a note "found by the Detail Team" Quite Awesome. Also discovered by the Detail Team was my girlfriend's litle purse of Bar Chips (multiple) under the seat. Missing for 18 months. Needless to say, the Detail Team will be receiving bar chips to our favorite bars. Many thanks, Detail Team.

Mavis on Erie Blvd. - 5 stars - excellent and professional service. I will be back for other…read moreservices!

Great service!! Had a leak in my tire that made my truck undrivable. Took me in immediately between…read moreother appointments to get it taken care of. They were also one of the only places open on a Sunday which was a life saver!!

I want to rate John's Auto a 10 but the site doesn't allow me to. My first experience with John's…read moreAuto was 2 years ago. They did my inspection for my registration. Their customer service is top notch along with their mechanics. I found out that my cabin air filter was absurdly dirty. Supposedly my dealer had changed that on a service call. I needed a new muffler and they replaced that. When I needed new tires, I knew who to contact. Once again, they were super friendly and scheduled me at my convenience. They gave me an excellent price for my four new tires. On top of that, my first rotation was free. I went today to have the rotation done. When I arrived for my appointment, they took my car immediately to do the job. When you need service on your vehicle, call John's Auto. You will immediately hear the friendliness and customer service the minute they answer the phone. Your vehicle will be taken care of like they own it and the price will be beyond belief.

I blew a tire on the highway. While waiting for AAA I googled the closest garage/mechanic, and…read morebased on the reviews and proximity I gave John's a call. The woman who answered the phone was super nice, talked me through how to look for my tire size, and looked to see if they had one in stock- all on the first call since I was in a precarious situation on a median off a busy highway speed merge. I eventually made it to them and they squeezed me into their busy day, repaired the flat on the spot, and patched it instead of upselling me a new tire. The mechanic was fantastic and friendly, the office was also professional and friendly- and you can tell it's a busy place with a long-time solid reputation. Made it back to NYC on my "new" tire and after my first affordable visit to a mechanic lol, I can't rave about them enough! Thanks John's Auto Care for your help today :)

best tire shop in ny. angels helping humans! folks are the best around. so helpful and fast as…read moreroad runner. mi mi zip bang!

I went into the Syracuse location today. My tires were in pretty bad shape and they wouldn't pass…read moreinspection. They were for a Jeep Cherokee. They said they had one set of Goodyear all season tires. that would be a great fit for them. I should've checked the tread on them, but I needed to get back to get the inspection done. They were barely any better than my current ones. I drive back to tell the owner of this. She refused to give me any money back and had absolutely no accountability. This place is shady. Do not do business here for another $300 I could have purchased four new tires at a garage. These guys are scammers!! The owner also has a small store upstairs where she says all of her designer bags and clothing are real, which is an absolute lie. Shady ! Do not do any business with them.

I had two new tires purchased and installed at my usual dealership service center, and a week…read morelater, my two brand new tires began leaking air rapidly (like, dropping from 40 PSI to 22 PSI in ten minutes on the highway - not great!). I had to stop in at this Mavis to get the problem checked out, and Brandon was so great - listened to my entire story, was super chill and calm, and competently and swiftly diagnosed the problem as faulty valve stems that ought to have been replaced with the tires. He explained the physics of what happened, and showed me how to figure out if the same thing happens again (soapy water on the valve stem and push it to the side to see if it bubbles up!) if I ever need any car or tire service in Syracuse again, I will absolutely be heading back to this location!

Came in for an oil change and inspection. The team was super friendly, helpful, and got the job…read moredone fast. Shout out to Brandon for the excellent service.

My mechanic left town after about 20yrs. I drove my car into the ground looking for someone I felt…read morecomfortable with. Nolan's exceeded my expectations in EVERY way. Everyone I spoke with is knowledgeable. I was especially looking for a Subaru tech and I never even verified if there was one (I'm sure they are) but when I say I feel like I fell into a 80's service center where people actually cared about keeping your car running... this place is a god send and you gotta be some sort of special to not try them first. AND, they were the cheapest quote of the 4 I received. But it wasn't the price that made me choose, it was the way they listened and communicated throughout everything. I mean, they fixed things that I didn't ask about! New customer for life

Need better Mechanic's. Bought a Acura RDX 9 months ago for $14000. They tried to repair driver…read moreside mirror, still not right. 2 months in transmission problem. They fixed it and said it's a plug that's easy to replace. Now it's parked because another transmission code showed up. They beat me out of $14000. What can I do?

I brought a 2022 Polestar 2 Performance, a rare one in Syracuse to this Big4, so happy with how…read morethey took care of the tire replacement. It was a day-and-night difference from another shop I struggled with that week. In the other shop, I was told that the tire would be ready in next day (not available), then 3 day later (not available again) and a week later. In contrast, Big4 got the matching tire next day. .. really saved my week for this rather exotic car. I saw how they meticulous took care of the car. I asked them to use the exact torque (103 lbs-ft) for the wheel bolts, and I saw they hand fastened each bolt with a torque wrench! Then they put the exact air pressure (42 PSI, I didn't tell them but they got it from the door sticker). This 42 PSI pressure is very important for the safe operation of Polestar 2. Overall, they did everything timely (waiting time was very short), yet handled everything very professionally. Some other notes: ---Customer reception area was spacious, clean and welcoming. That space didn't have any "tire smell" that is commonly found in most tire shops. Actually the door had a sign, "don't bring a tire inside" so I could tell they try to make this space as nice as possible. There were two nice old water paintings decorating the wall, and many photos and the big wooden American flag and Big4 sign. I liked how they decorated the reception. ---I saw a firetruck being serviced at another slot. I didn't know a firetruck could be placed in a private shop like this, and that scene was kind of assuring that even a firetrucks being sent here for service. I am so happy to find this shop, and can recommend it to anyone.

Got my front brakes done here, left the lot with them squeaking/grinding immediately (850 btw). I…read morecome back a few weeks later to get it fixed, they try to blame my rear brakes which they didn't do and charge me, I tell them it's the ones they did. I come at the end of the day to pick up the car and am told they found rubbing on the brake/rotor and fixed it at no charge. As I pull out there is no fix, the same noises come from the front of my car. Waste of my time and two missed days of travel for my job.

Lou is the best mechanic in town. We've been going to him for over 20 years. He's honest,…read morereliable and talented.

I normally don't write negative reviews on Yelp, but Mr. Tire earned it here. Last month I was…read moredriving up to Syracuse from the Hudson River Valley in a Hertz rental car to show my wife around the Syracuse campus, where I went to college. As we approached Cortland, an alert went off that one of my tires had low air pressure. After visiting three service stations with inoperable air machines, we finally found one that was operable. Eventually, I got the pressure back to the right level and took off for Syracuse. The following day, when I started to drive the car, the air pressure alert for the same tire came on again, this time with a much lower pressure than the previous day. I was driving by Mr. Tire and understood they were in contract with Hertz to do tire repairs, so I left the car there and was told they could get to it by 2 pm or so. I had to wait about a half hour before anyone showed up in the customer area. After Ubering back to my hotel, I called Mr. Tire at 5 pm, and they hadn't gotten to it yet. I Ubered back there, and they still had not looked at it. After waiting another 45 minutes, they started looking at it. The technician told me he couldn't find a leak, and he put the pressure back to the right level. I checked an hour and a half later, and the tire had already lost 3 psi of pressure. The following day, I called AAA to come out and put the spare on so I could drive it to the Syracuse airport and exchange cars. When the AAA technician came out, it took him two minutes to find the leak - he had simply sprayed water on the tire, and the pinhole leak was apparent. Overall, Mr. Tire wasted an entire day of my two-day stay in Syracuse and couldn't find a leak that a AAA tech found in two minutes. It was the worst service experience ever! The only upside here is they directly billed Hertz for this nonsense instead of me.

Excellent service from Tim and his crew on a busy Saturday. Tim went above and beyond to locate a…read morespecialized tire from a local dealer as we're visiting from out of state. He made me feel assured that all will be done by end of service day, and he came through as promised. Very grateful for the professionalism, folks! Thank you very much.

was refused emerency service for a flat !!! will not be back. go to mavis down the streetread more