I walked in to order and was completely ignored. Two employees looked at me without even saying hello before walking away.

Typical Burger King. It was clean, the guy working the counter was efficient if not overly personable. The Whoppers were not hot - sort of lukewarm. The fries, however, were hot. One star rating due primarily to our Whoppers not being hot. read more

Typical Burger King. Typical fast food. Recently the chain has changed their look and menu. Remodeled stores and added the Impossible Whopper to their menu. Walking a dog nearby and wanted to get the new veggie whopper mentioned above. Used the drive through and ordered my burger. Requested they cook it in the microwave and not the broiler like all the other burgers. They went above and beyond to make my order special which is pretty sweet. Drive through took a long time though. Car behind me also took some time to get their order. Inside the store some signage was remodeled but a wet rag could have been used on the tables. Seating outside but the old tables from the 1990's Burger King remodels. This parking lot had a ton of potholes and surfaces were not level. No problems grabbing a parking spot to dine in though. Average store but I appreciate taking care on an order with a special request. read more

How do you mess up Burger King? How? Doesn't even make sense. Like how? I mean nobody has any Gourmet expectations when they go to Burger King. They just go there. How on earth!!!! read more

I would leave 0 stars if possible. This is the slowest and least competent Burger King I have ever been too. Last order I ordered 4 ham crossianwiches and received 4 sausage resulting in having to go back. Today I went and waited 10 minutes while an employee tried to enter my order. She did not explain what was going on or why it was taking so long. I ended up abandoning my order and going somewhere else. Avoid this location. read more

First... Young man taking orders was working his butt off. He was polite, professional, but harried. It seemed like he was new and not getting the help he needed. I praised him to the corporation. Second...I was second in line. Placed my order. Number 50. Guy in front number 49. Then it got busy. It was the lunch rush. There was the one guy up front, the manager, and two people cooking etc. That's it. The manager was speaking Spanish to the people in back and rapidly switching to English with the cashier and customers. You try that. I admire her for two languages. I speak two and it would be tough. Three...she could not keep up with the orders coming in. Suddenly, they're calling out 51, 52, etc. up to 60. Skipped me, 50. They actually gave my $18 order to another woman who skipped out with it and they tried to give me her $4 order. I pointed that out. They went back to the drawing board. Finally...50. It was only partial. Also, they tried to give it to another woman who actually reached in, rummaged around in my food, and said it was wrong. She handed it to me and I looked inside and she'd unwrapped a couple items. I told the manager I was not taking this as it had been touched by at least one other customer and I needed my whole correct order now. She took it from me and made a dirty look and a great show of tossing it out. Within two minutes I got my order. By this time, people were angry, laughing derisively, or just walking out. That young man deserves a medal and a better job. That manager needs to be retrained. The franchise owner needs to be sanctioned by the Corp. I contacted the health department about customers being served contaminated orders and being allowed to handle each other's food. read more

Dont know why I thought to come back here. Absolutely disgusting. The Whopper Jr. I got already looked unappetizing BEFORE I found a long black hair in the middle of my burger. The food looked like they microwaved the dang lettuce. Last place on earth I would eat if I was starving to death. I would be ashamed to work at this establishment. -5000 score out of 1000. read more

Will never go back, the food was over cooked, old stale buns, cold fries and even the soda was bad enough to throw out. They do not answer the phone, 9th try and the manager said she was going to find my order and hung up on me. The employees do not speak english well enough to communicate with you. read more

Probably won't be back to this location. Waited 15 mins in the drive thru- little ridiculous when there are only 3 cars ahead of you. Came by to pick up a quick dinner for the kids and the husband. Got an angry whopper, a jr. whopper with cheese, 10 spicy nuggets, two large fries and a side of onion rings. Got halfway home, noticed the nuggets weren't in the bag. Yeah, Jordyn should have checked at the window, but she didn't. Naturally, I turn around, get to BK and head inside. I notice a gentleman standing off to the side (he'd already ordered). Woman, petite blonde, behind the counter (I'm assuming she's the manager) looked over at me and noticed I was holding my bag and receipt. "I'll be right with you." and she went back to filling up another orders bag. About 3 minutes later, she comes to the counter, "can I help you?" I laid the receipt on the counter and explained I'd just been through the drive thru and ordered 10 spicy nuggets and they weren't in the bag. I think I was pretty polite and straightforward. She says, "They aren't in the bag??" like she's shocked as if she did it herself. (Trust me y'all, this bag was filled so much already I couldn't even close the bag, and I'm not one who is going to scarf down 10 nuggets in 5 minutes then claim I didn't get $1.50 worth of chicken nuggets). I proceed to start shifting items in the bag, giving myself the benefit of the doubt that MAYBE the nuggets were somehow magically buried in there under everything. They weren't. She turns around and says to the cook through the window, "I need 10 spicy nuggets! Apparently she didn't get them!" Uh, 'apparently'? Oookay, sis. So they hand her the bag of nuggets, and she holds them out, I'm assuming to hand them TO ME, and she tries going around my hand (a couple times in a few seconds) to which I finally grasped the bag and set it in the bag. She kind of shrugs and goes "I was going to put them in the bag for you". I told her, "oh no, it's okay, thank you!" (Still trying to be polite). She turns on her heels and says "have a nice day" and goes back to her business. Think it was a bit more than necessary with all she said. If a customer comes in claiming they don't have something from their order AND starts pulling things out, you'd think there is some validity behind their claim. PLUS, it's $1.50 in nuggets. I wasn't trying to get an [extra] angry whopper for FREE. Not sure why she had the attitude that I was being dishonest or whatever. Either way, not too thrilled. Visit was less than stellar. At least the angry whopper was good. read more

0 stars for sure............... Not open as advertised. Workers inside hid when I pulled up....ordered on the app and was already charged before service read more

Ask for onion rings...het fries. They use a tray to hand back credit card...drops to ground. No offer to get or apology.

Second time reviewing this horrific establishment. Not sure why I decided it was a good idea to come here again. But, like last time, it was a huge mistake. It's 9:00 in the morning. I pull up to the drive thru to order. I wait and wait and wait. I really want breakfast, but I only see their lunch menu up, so I have to guess what they have. Finally someone comes to take my order. I place my order, pull around, give them my credit card to pay, and get charged. A few minutes go by and then the cashier comes back to the window and tells me, "sorry, we don't have any food for breakfast or lunch." Um, excuse me?! You mean to tell me that you've been open since 6am, you took my order, you charged my card, and you are just now figuring this out?! Have you not been paying attention to what's happening in the kitchen? Are you not communicating with the kitchen? Don't tell me after being open for 3 hours you haven't figured this out. Then, the girl tells me that she cannot refund my card because there is no manager there? Again, WHAT?! Why isn't there a manager on duty? Why would you change my card if you knew there was no food? This place is a hot mess. read more

I pulled in for a quick large fries and large drink. This cost $7.43, the fries were overcooked, needed salt, and we're not that large. I'm sad about my purchase. I need to remember that this store should be avoided. read more

Have had many issues here in the past. Today I was given the wrong order. Order the bbq bacon chicken sandwich. Got a regular chicken sandwich instead. That wasn't the worst part however. When I realized it was the wrong sandwich after I got home, I decide to eat it anyway as I didn't have time to go back to the store. Took one bite and had to spit it out. The chicken was barely over room temp and hard. Like that sandwich was made a few hours ago and just left out. The internal temp of the chicken was 91 degrees. read more

Worst customer service! I waited at the window for ten minutes and then was told they were out of what I ordered. I had to ask for my money back and got the window SLAMMED shut in my face. I realize it's a tough time for everyone right now but no excuse for such horrible customer service. I will never go back to this location. Get employees who care to take care of your business! read more

I usually don't do fast food reviews, but the service here sucks. Food was fine, but they screwed up a simple order really bad. Twi e . On top of that, I waited over 15 minutes to even get the screwed up order. Tip: Check your order throughly before driving home. read more

Have been in line for literally 40 mins & still not to the pay window. They said they couldn't take my order when I finally got to the order spot & to wait? It's cold so I rolled up my window & waited 10 mins. Honestly while a bit annoying as it's supposed to be fast food & I could have made dinner by this point but the dude taking the order was super nice about it in a weird claiming way...update 50 mins & still haven't paid WTF...update 55 mins & now I know why, there are only 3 people working here? Damn owner stop being greedy and staff good on Halloween! read more

I used to go to the 64th location in Arvada almost twice a week. The food is amazing for a chain burger place. But recently getting service is a joke. Last night I stopped by at 5:15pm. The drive through was blocked off with cones. No big deal. I left bummed but, I get sometimes it happens. So still craving a whopper, I called the next day about 11am. The staff member that answered informed me there was no reason they'd be closed. I told him they were at 5 last night so.... I wanted to be sure before I headed up there again. He assured me they'd be open. About 1pm I pulled in. This time there were no cones or signs and there were two staff members standing out front talking/smoking. I pulled through and up to the order box. Guy said" I'm so sorry to tell you but we are not open." What??!!!!! I said I just called and was told you were open! He just said "I'm sorry." There were two guys STANDING out front!!! This was at 1pm on 2/16/22 for anyone reading this. What the heck is going on with this place!!!! I have to drive out of my way to find one that isn't INSANE!!! Very poorly run and managed establishment. Im not sure how they stay open!!! Very sad. read more

Last time I went through the drive thru there was no one at the window. I waited at least 5 minutes and just drove away.

It is 7 pm on Thursday evening. The doors are locked and no sign on the door. Dissapointing. At least turn the lights out so the people will quit pulling into the parking lot. What gives? read more

So sad to see a person asking A total stranger for toilet paper Because the staff are to lazy to check the Bathrooms So when I told the staff there was some one in need of toilet paper He keep doing other things So I took napkins in for the person in need read more

Worst place for food.I come back every so often if things changed, it hasn't. Place is slow and food is garbage read more

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Yeah, I visit here from time to time. It's not that I don't like it enough to not visit here, but I'd most definitely be better off not eating here. Not that I've experienced bad service at all, it's just not that good food-wise (i.e., health-wise). That's just a given, with regards to fast-food locations (as in considering their food 'quality'...though not to say that non-fast-food places can be much better in this arena; just depends). Anyways, yeah, I've had better. But I admit I do stop by when I'm 'desperate'...though I wouldn't say that in the most severe sense. Americans tend to over-exaggerate lots of things, food and hunger tend to be up there. read more

Sloooooow! Far from being efficient at this location. Food is standard Burger King quality but the service is non existent. Expect to wait if you go through the drive through. read more

This is the worst Burger King I have every been to.. Ever. Too forever in the drive Thru. Speedy service is not a thing at this location. Too forever to offer and even longer to get food. Seriously WTF. read more

We stood in line for 15 minutes and they didn't even acknowledge us, when she finally got to us she was extremely rude when I asked her a question about the menu, and snapped at me! Plus on top of that she didn't even get my order right and it wasn't hard, all I ordered was a chicken fries Meal, with sweet and sour sauce. The worst service I've ever had at a burger king I am extremely upset! read more

Stopped here the other day, ordered two Whoppers, with No onions... the receipt had No Onion on it, but their were Onions on both Whoppers! Real Bad for someone who reacts to ONIONS! read more

Average Burger King. When I went drive up to the second window tonight, I could only see one young man working all stations while also speaking into the headset. He smiled, but looked very stressed out. I ordered only two pies, it was longer than it should have been. But I don't think it was this young man's fault at all. Perhaps better scheduling and hiring more employees could help. read more

I wish I could give 0 stars this place I have gone to several times.. if there isn't a MONSTER line to wait to order.. they get your food out right away because they use whatever was messed up and is sitting under the heat lamps.. and then are snooty when you ask them to make you a new one that isn't soggy. Truly a horrible experience. Avoid this one go the 10 mins up the street. read more

I ordered a breakfast bundle through grubhub containing 3 sandwiches, 3 hash browns, 3 coffees and 2 french toast. What I got the 1st time was the 3 sandwiches. Then the driver went back and when she returned, the order was still missing the french toast. Then, I get an email saying the price was adjusted up by $18 because the restaurant does not have bundles on the menu. I have been a regular at this BK for some time, but due to their absolutely abysmal performance and their charging extra for food that never arrived. If I could give them negative stars for their performance today, I would. read more

Tried to get a breakfast today. Gave the person my order. At the window after about 5 minutes was asked if I had a question. I said I'm waiting for my order. She said no order up and they were "out of breakfast food". In the space of 5 minutes this person forgot I ordered and ran out of food. This BK has gone down hill in regards to service and food quality. They seem to hire people who lack customer service abilities. The crew they have now is not even bottom barrel quality. I've decided this store has had enough of my money. Done with this BK. read more

If I could give -5 stars I would. I have been sitting in the drive through trapped for 30 min. This is absurd! Still two cars away from the window. At this point what do you do drive off or wait another 20 for your food. I have never in my life has this happen. The absolute worst Burger King in the franchise of Burger Kings someone needs to address this place!!!!!!! read more

Let me just start by saying that I don't eat at Burger King type places very often. As in, I think the last time I visited any Burger King was over a year ago. It's not that I'm snooty, I just like certain things from different fast food restaurants, and rarely do we have the time for me to do what I REALLY want to do, which is to get one thing off each menu and eat it en route to the next fast food restaurant to get THEIR one good thing. Like, you can't beat the french fries from McDonalds, no one else even comes close. But do they have Jamocha shakes? No. Do they have Wild Dipping Sauce for their fries? No. And none of those other places have strawberry limeade, at least not strawberry limeade as good as Sonic's. Jalepeno poppers vary widely, and I don't like all fast food versions of them. I think McNuggets taste like dog meat, but the chicken fingers from Good Times? Oh heavenly days. Smash Burger's burgers are totally worth every luscious calorie, but truffle fries at Lark Burger go with those burgers way better. Few fast food places have onion rings, and NO ONE has very good ones, at least none that I've found. And I don't give up on these things lightly. So admittedly, when I go for fast food, it isn't fast, and I have to limit my indulgence to "rare" or "very rare" and set aside a big block of time. (But imagine my glee when I met the man I would eventually marry and he shared my same love of fast food roadtrips. Our early dates were just hours of utter gluttony). So you can see why most of the time, I grudgingly try to behave. I was absolutely ravenous at lunchtime today, up in that weird conglomerate of retail stuff in West Arvada, and I remembered that Burger King carries a garden burger. Perfect. Obviously I am no vegetarian and will argue TO THE DEATH my right to eat whatever the hell I want, when I want. But like my daughter used to say defensively years ago I AM BEING HAVE. (Like behave, see... being hay-ve). I drove through the drive through, ordered my garden burger and asked for no cheese or mayo, a giant Diet Coke, and after some monetary exchange and my conversation with the clerk about how happy I am that there's a garden burger option and their version is pretty good (sort of dull dialogue, admittedly), the transaction was complete. Off I went, yay Beatles' White Album. Merging into traffic, I opened my bag, took out my sammich.... and just had to laugh out loud. I had been given a complete blow-out classic Whopper, dripping with mayo, a giant leaf of snow-white iceberg lettuce, cheese... but no doubt about it, the patty within was absolutely from a bovine source. Thank goodness I don't have any religious or strong moral positions that could have really been compromised, but I was truly surprised that after the conversation I had with the clerk, and the fact it was 2:30 in the afternoon and I was the only person at the drive through, that no one had the slightest qualms about just handing me a very obviously NON-garden burger (and ahem, charging me accordingly). It was too late to turn around, and I of course didn't really care about it that much, and ate some of it anyway. But I thought the carelessness was worth noting, particularly for those persons far more virtuous than am I. So, I conclude by saying, if you're a fellow fast food road tripper, don't make The Whopper your burger destination, at least not from this Burger King. read more

I was seriously disappointed with this place. I ordered a value double cheeseburger and a value frie only to wait at the drive through for half an hour. How hard is it to drop fries for 3 minutes and out a frozen patty through a boiler. I sat and watched the Taco Bell right next door get through 9 customers in the time it took to get my good. read more

I would give it a zero if I could. I waited for 30 minutes (really) at the drive through to get a chicken sandwich meal. My sandwich was room temperature and my the coke was pretty bad (ingredients not right proportions).i will not go back there. read more

Inside cashier acted like taking orders in a timely manner wasn't apart of her job. She wasn't very friendly and acted somewhat rude. After I finally placed my order she failed to hand me my cup. I had to ask one of the other employees for it. After I asked the other employee the initial cashier knew right away what size cup I needed for my order.... shocking! If the wait time and customer service wasn't enough, I watched the original cashier use her hands to pick up few fries for my order. I politely asked her to remake my fries and she did. Obviously she knew right away that I watched her use her hands. The burgers were cold as well. I would recommend not going to this Burger King. I only tried because I had a few coupons in the mail and figured why not. I know this is fast food, but come on. read more

Puke! Gross food, freezing cold in there. Pop machine tastes like crap. Slow service.... Shall I go on? This Burger King sucks!

The BK at 12580 West 64th Ave, Arvada, CO 80004, has not been making fresh brewed iced tea any more. I've been going there regularly for several years and getting the iced tea, which was a good strong tea. The last few months, when I stop in, they do not have real iced tea, I'm told they only have tea from the Freestyle machine. The iced tea from the fountain machine is disgusting. If they are not brewing iced tea anymore, I will not be patronizing the restaurant. read more

I have gone in here and had my order messed up on more than one occasion the last one my cinaminis has no icing and I was headed out of town so I couldn't get it fixed, my biggest complaint however is they ALWAYS take a long time and have attitudes, today I walked in and someone saw me but didn't take my order just walked to the back and started doing something else and the young man in drive through who did take my order had an attitude the whole time and even rolled his eyes when I asked him if I could have a coke from the drive through drink machine rather than the new one out front, there was also only one car in line and no one else in the lobby and my boyfriend was able to go to Taco Bell and get back then had to wait on me because they took so long. Please get some new staff that's not full of rude teenagers. read more

Years ago when I was in high school this was top ten in the nation for drive thru service. Unfortunately when that owner sold the place the ethics went with. Place went to heck. read more