No! Sat in drive thru 30 mins JUST TO ORDER.. reason behind it was "it was just 2 of them" hmmmm.. poor excuse. I was trapped in and couldn't even back up to leave! J would give 20 negative stars for that alone. Then had to sit and wait another 10+mins for the food.. And I saw more than only two ppl inside btw.. never going there again. It's two ppl today and maybe one tomorrow. Oh and I have no straw or napkins in my bag read more

Burger King - Horrible - Burgers Near Me - Decatur, Georgia

Terrible experience! Ordered at drive thru. Told to pull around by door. Waited and waited! NOBODY SMILES...very unhappy employees. Burger lukewarm. No napkin. She didn't say thankyou at window orbhiving me the food. Ridiculous! I'll never go there again. read more

lied about the Holloween drink Franklin candy sundae. they don't have it but have you order it and then give you something else without telling you they don't have some things on the menu read more

I honesty just love this place nice employees good service great food everything is on point here

Ordered thru the app. Pulled up to the drive thru a girl gave me the soda and said 'drive around to the front. There was already 3 vehicles in front of me. After almost 30 minutes I go inside and there's only 3 folks working and only 1 was cooking and cursing at the same time. Another 15 minutes and I finally get my food. When ordering thru the app there are no refunds. I doubt I'll go to this location again and I would not recommend read more

You would think if you wait 25 minutes to get your food, it would at least be right. Not here. Once in a while when I'm feeling extra shitty about myself, I go to Burger King. I know it's gross, processed defecation, but sometimes I crave it. This is the closest one to me, but I keep forgetting that no one works here. At all. Ever. I waited 25 minutes in the drive thru line tonight, after ordering, only to get the wrong order. It really is sad. read more

The drive-through wait was atrocious. There seems to be a lack of coordination among the staff to get the food out on time.

If I could give zero stars I would! Me and my daughter FIRST went to the drive through, it was taking a little while so we backed up and went inside. Placed our order simply a cheeseburger kids meal and a whopper junior meal... we received our drinks with no problem. Fast forward- we waited I kid you not, at least 30 mins inside and NEVER GOT OUR FOOD NOR A REFUND. They had maybe a lead that was going in break and before she left, she told the staff to go ahead and make my food because I we had been waiting for a while...but it never got made. I was hoping she came back while I was still there smh!! read more

Mamadu had great customer service and was very patient with me while i was ordering, just a great all around employee

The worker up front, Mamadou had amazing customer service. Wait time has went down tremendously. Overall good experience I will be back :)

Just don't head and grab breakfast from someplace else because every time I stopped at this Burger King at 7:30 in the morning. They always say you gotta come back in an hour because something ain't work. read more

Asked for them to cut my burger in half. They said they had no knives. I had so many questions. And slow

I wish I could give this restaurant negative stars. I usually avoid reviewing fast food restaurants mainly because I also try to avoid eating there. I mean I subjected myself to it and should have known better but its the closet quick bite by my daughter's apt and we were hungry. To make it brief BK is def not have it your way here. I asked to do two orders and it was rudely "We only doing one". I asked to have my sandwich cut in half and it was another rude "I will give you a knife". (She didn't). Nuggets were hot but onion rings were hard and cold. Burgers were thrown together. Don't worry I wont be back. read more

How about we start a petition to push this location out of our neighborhood. It is not a good representation of who we are. Slow service, poor customer service. I've actually been to this location a few nights, the door was open but no employees inside. Good thing I'm a good person because that was a easy target. I would prefer anything to this location. Let's get them out to make room for something else. They are my last resort when I need a quick bite and I'm disappointed more that Update: Don't order the new combo deal, they have it on their menu but aren't serving it. At this point I blame myself for coming back. It's just comedy. read more

The temperature in the kids area was so high. It was really hot for kids or An adult to say in the kids area so I asked employee to look into it but they did nothing for it. Very bad customer service would not even rate them. read more

Burger King - The temperature in kids area is really high. - Burgers Near Me - Decatur, Georgia

Stopped here on Wednesday, January 18, 2023 around 2:45pm. Should have keep going when I saw cars trying to back out of drive thru. Parked and went in. First, the lady at the counter seem like she may have had an attitude as she slowly counted and entered money into a depository. She finally said someone would assist shortly. Secondly, when someone did assist, no one could get the finger identity machine to operate. I just canceled order. As I'm leaving the store, people were still backing out of the drive thru. Please learn and provide better customer service. Thank you and please. read more

The Spider-man whopper with double mean and swiss cheese! Very delicious and unique combo read more

Burger King - i tried the spider-man whopper with the swiss cheese and made it a double - Burgers Near Me - Decatur, Georgia

We're under new management please stop by and see us for lunch and try the new Spider-Man whopper! #yourule

I often go the shopping plaza on DeKalb Industrial Way in Decatur for some of my important errands and had never realized Burger King was in that complex. At the restaurant, the service was excellent. Not only did they assist how to use the Burger King App but they also helped place the order. They even explained what was meant by impossible burger, a new concept for me and I requested the original. Each of them was patient, polite, and the service was awesome and the burger was delicious. Thank you read more

On Apri 29th  2023 at 7:10p. I stopped to get a crispy chicken sandwich from burger King 4622 Memorial Dr. Decatur  GA 30032. I paid w a $20 bill. The cashier gave me a bunch of dirty bills and a ripped ,$1. I asked her to replace the bills. She said she couldn't.  I ask the manager at the time. He said he couldn't replace the bills even when another cashier said could once another customer pay out of another register. So the manager refuse to replace the bills. Then they brought my food  Food that looked spoiled and rotten. I have added the picture of the crispy chicken sandwich to this email on jowbit looked. I asked the manufacturer to replace the crispy chicken said and he refused to. They called the  ops because they took the old sandwich back and fid not want to give me any sandwich even though I already paid for it. They called the cops. The cops made them make me a fresh sandwich.  This was the worst burger King I have ever been too. Their rating is a 82. The manager was rude and the dark skin drive thru cashier was extremely rude and mean. Plus to be hateful they gave me a old spoiled rotten sandwich. Please help. On Sat, Apr 29, 2023 at 8:09 PM, Burger King Your request (8891867) has been updated. To add additional comments, reply to this email. Jessica (Burger King) Apr 29, 2023, 8:09 PM EDT Hi Coretta, Thank you for reaching out to us at Burger King Digital Support! I've been reviewing your case and am truly sorry to hear about the recent poor customer experience you encountered at the store. I can only imagine the frustration and impact this may have had on you. We do not take these cases lightly at Burger King, and I can assure you that this has been raised to the appropriate Franchisee, Operations, and Management teams to address internally. Our Franchisees are independently owned, and thus will handle this with their teams directly. As an apology for your experience, I would be happy to offer you a $5 coupon that you could use on a digital order through the App or use on your next In-Store visit. Please verify the email address you use with the Burger King app and I can send across a voucher right to your account. If you don't already have a Burger King account, you can create one here: https://www.bk.com/signup Again, I sincerely apologize for your experience and appreciate your patience with this issue. Please let me know if I can assist you with anything else! Thanks, Jessica read more

Abysmal horrible terrible awful. Everyone involved should be ashamed. Worst service ever. Incorrect order, took forever, absent-minded employees that do not want to be there. read more

Burger King is the worst Slow Food Restaurant in the Nation. Poor quality products, atrociously prepared, Slower than a Snail, served with a Side of Poor Attitude. ZERO IS MY SCORE. read more

Homeboy making the burguers was using his phone and making burguers without changing gloves They don't have menu. Costumers can see him but he don't care No wonder why nobody come over here lol read more

sat in the drive through for ten minutes and was ignored. Don't know why it says open if you're not.

This Burger King is a disaster! I ordered in the mobile app and they could not find my order. I was overcharged for the 2 for $4.00 Breakfast Sandwich and only received sausage and no egg or cheese. Then, I was told : we do not have any coffee; we are getting ready to transition for lunch! When I brought the wrong order to cashier's attention, he asked me to pull around front and he would correct it. I waited 10 minutes in my car and then had to go inside with my wheel-chair. Manager told me he could not find my mobile order after I had already paid for another order. Meanwhile, Burger King app and my Citibank show I was charged at this location. A very poor customer experience; I got ripped off in time, money and self-respect! read more

Terrible service. Terrible food. Took forever even though there was only one other car in the drive thru and they still got our order wrong. Asked for sweet and sour sauce at the window - was met with a lot of sass and was given buffalo instead. The bun on the whopper I ordered was rock hard. Was reading all of the bad yelp reviews while in the drive thru to pass the time and let me tell you, they are not wrong at all. 0/0 people would recommend. read more

Waited 20 minutes to get through to the window. No inside admittance. $8 for a fried chicken combo that was cold. Fries were cold and taste like salty cardboard. Sandwich cold. There's no excuse for this type of service. Will never return. read more

If you are the franchise owner or operator reading this, please know you are being fleeced. The staff here literally show up to work to do nothing. I have lived in Decatur for two years now and have tried (stupidly, I'll admit) to place an order at this location about 7 or 8 times and have NEVER been successful. I honestly don't know why I kept trying aside from desperation? Coming home at 9 pm from my part time retail job and hungry I'd try to get a meal to take home, but every single time that I pulled up the drive through would be totally empty and the employees would say "we are not taking orders at this time". It must be nice to be able to show up to work and sit down and relax, because they definitely are not working here. Perhaps they take orders during the daytime but past probably 8 pm they will not serve you. Don't waste your time. read more

Stop by and try the new spider man whopper with a side of onion rings! Under new management

Still running out of items and unable to serve any burgers smaller than the Whopper. Poor management is the only explaination

Not good AT ALL! Customer service in general, in my opinion, is going down the tubes. There is such an egregious lack of management. BUT..this is not just happening at Burger King, it's just unfortunate that I had the pleasure of visiting this location, although while renovating the building is a decent start at improving this store, the employees are not trained to handle customers. I went through the drive thru and my order was incorrect, so I drove back and went inside. As I waited to speak to someone...anyone, all I could hear were people ordering food from the drive thru. These employees actually had the speaker for the drive thru playing through the speakers of the entire restaurant..yes, what a wonderful customer experience if you were dining in at the time. No music, just hearing conversation going on in the drive thru. Rude, and unprofessional. To make a long story short, no one knew what the hell was going on, and I ended up having to wait too long for them to make a cheeseburger. That was all...a cheeseburger. The manager on staff didn't care, nor did any of the employees, and when I say care, I mean no one did anything. Slow, slow and slower, there were several people who were waiting for extremely long time for their orders all because the employees are not properly trained and supervised. I agree with Brittany W. How do we get a petition to get this store permanently closed? Terrible!! read more

When I ate here before the remodel, I found that management didn't care. The dining room was a mess and service was really poor. I hoped this would change with the remodel. Not a chance. The order taker had his mask around his neck, didn't even ask what I wanted to drink in my meal and didn't give us a receipt. My coke tasted a lot like cherry Mr Pibb and my double Whopper only had one party. I had to ask for straws, napkins and condiments. They also didn't have ketchup read more

I would give 0 if possible, waited 10-15 minutes to get to the order window, then waited another 10 without a peep at all. Drive through service is a joke here, never coming back. read more

Have had decent food from here, but it takes forever to be made. Drive thru could take you 30 mins to get to order up to receiving the food even if you're the only one in line. And super shady how they make you drive around to the front door to wait for your food even if your the only one at the drive thru window. read more

This is the worst Burger King I have ever been to. I live across the street and have been here several times and the service is always terrible. I am literally typing as I sit in the drive through (22 minutes) and itch only 3 cars in front of me. The staff is rude and it literally takes forever to get food. It's obvious that Managament does not care I see multiple reviews about bad service and not a single response. Same thing at the store. There is never a manager available when you ask for one. Not sure if this is a franchise store or corporate but this is by far the worst BK I have ever been too. read more

Drive thru - Monday at 6PM. Order jr cheese wopper meal. Did not get drink, had to honk 3 times to get their attention. They provided large drink. Received bag of food and smelled burnt food?? Fryes were perfect golden brown but smelled burned. Must have been the oil. Wopper Jr was ice cold. read more

Even with the new staff and remodeled store, they're still slow! They clown around so much that they ignore their customers. Then have a nerve to ask, "What was your order?" There is no sense of urgency when making a customer's order, there's too much playing around in the back of the house they're out of condiments and other things. I'm just done with this location. I'll take my business to the Memorial Drive location! read more

I've been to Burger king for years and I've NEVER been charged for one sauce packet ever until today. It made no sense and I'm wondering if it's just person to person who decides if someone should be charged for sauce or not. I can see if I asked for multiple but I asked for one. Not even McDonald's charges for one sauce! Make it make sense! read more

They miss my chocolate milk，the chicken nuggets' sauce and the phone have no one to answer. The service is very bad. read more

Burger King - a paper bag, fries, and a hat on a table - Burgers Near Me - Decatur, Georgia

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Every time I come here they pretend to be closed. They've lost my business permanently