I normally don't post things like this, but I feel it needs to be addressed. About 20 minutes ago, I was pulling into the Burger King off Cordial Ct. with my 5-year-old daughter. We were going about 7 mph when a group of kids suddenly walked into the road from between parked cars without looking. They immediately began yelling and cursing at us as if we had done something wrong. As we pulled into the drive-thru, a few of them -- some wearing Burger King uniforms -- ran inside the restaurant continuing to yell at us. This made me extremely uncomfortable and concerned for our safety and the integrity of our food. Out of caution, I chose to back out and leave. To the owners or management: please check the security footage and take this seriously. This kind of behavior is completely unacceptable, especially from staff members. I hope you take steps to ensure this doesn't happen to anyone else. read more

I love this bugerkong the staff is always so friendly and welcoming and my order is always accurate and the food is nice and hot. This is a spectacular Burger King location 11/10 would recommend read more

Terrible customer service terrible food and lazy emplyees who are very mouthy and rude

Every time I've gone here, the customer service was excellent. Even though it's breakfast time, they still make the fish burger if I ask. Very polite and friendly. lady at the drive-thru even wiped the extra drops off outside of the soda cup before handing it over. read more

So we all know the story of fast food places, they aren't the best places to eat, food isn't what is is supposed to be, and the customer service is pretty bad. Well this Burger King location is the ABSOLUTE WORST in the Eastern Panhandle of WV! We live close by this location and will drive to the Hedgesville location just to get better food and service. Today we made the mistake of stopping by this Spring Mills ( some say falling waters but it's not) location because we were in a huge hurry, forgot to lay something out for dinner and had to be at work in an hour. So we both ordered a whopper meal with cheese added and added just 1 order of 4 nuggets. We ordered though the drive thru. When we got to eat the fries were old, cold, and just plain nasty. We were told they were fresh. No way! Ok... the whoppers... they were also cold. The meat was not flame broiled, nor anywhere close to any heating devices. Tasted like day old steakems meat. Not what BK Pattie's are supposed to taste like. Gobs of mayo and lettuce, and a hard piece of tomato ... not near ripe. No pickles or no onion nor any ketchup. The meat was so cold the cheese wasn't even melted. I get it's a fast food restaurant and things happen. But these workers want $15 plus an hour and they can't follow simple basic instructions on how to make a sandwich!! I guarantee the person who made these works of art wouldn't eat them. If you're wanting a Burger King sandwich, I recommend you skip this location. They have no clue what they are doing. Hagerstown or Hedgesville locations are way better. The manager of this BK needs re-trained or fired. read more

Ordered two Jr. Whoppers meals at the drive-thru to eat when we got home. Instead of the whoppers we got small dry hamburgers on a bun - no pickles, no ketchup, absolutely nothing and I paid $14 for this! Tried to call to register a complaint but no-one ever answered the phone. Will never go there again. read more

Picked up dinner for 4 June 19, at 6:45pm at the Falling Waters, WV store.  Had to repeat our order 6 times before they told us to order at the window.  When we inspected our food not one item was correct.  Not one.  The employees were rude.  They panicked when I tried to give the food back.  I asked for my money back and they pretended to make the adjustment then told us the refund had taken place without asking for the debit card to refund it to.  The employees at the Falling Waters BK are rude, incompetent, idiots, liars and thieves. We also were not given a receipt. ­BK, Falling Waters has stolen $28.00 from us.  Worst BK EVER. I also emailed BK HQ, my ticket was assigned to Jamaal, who responded with "I'm sorry you're having trouble with our app."­ Idiot. He then closed the ticket. I gave them 1 star because I can't give them negative 10. read more

They refused to give me my order and called the cops on me cause i wouldn't come inside to get it

The service & manager at this location sucks! The staff are extremely horrible. They cheated me out of my money & change from my order. I ordered 2 chicken wraps ($6.34), gave the cashier $10.35 and she refused to give me my change $(4.01). She claimed that I gave her $7.00 instead of the $10.35 and called in her manager in which didn't help the situation because she was just as rude, ignorant, & slow as the other worker. Had the nerve to call me broke & said I must be hurting to want my ($4.01) back. I had to keep it together as best as I possibly could not to stoop to ground level scumbags. I called the police, but they weren't much help. I asked them to review the cameras, but they refused so I filed a complaint with corporate in which I'll be following up on. I hate this happened to me and hopefully it hasn't or doesn't happen to anyone else although it if has this has to stop. Justice needs to be served! DO NOT GO TO THIS LOCATION AT ALL!! THEY WILL SHORT YOU OF YOUR HARD EARNED MONEY (ROBBERY IN PLAIN VIEW)!!! Beware you've been warned!! read more

Horrible service! Part of our order was missing, part of our order was wrong, and no apology or offer of comped food. Can't understand how the order could have possibly been wrong as we were the only people there! Don't recommend but if you do patron this place, check your food before you leave! read more

The service wasn't very friendly, but hey, it's close to the freeway and clean. They were also a little slow with the veggie burger, but I'd say they don't sell too many of those around here! Other customers seemed to receive their meals fairly quickly. It looked like it had been recently renovated, and all in all a good quick stop. read more

Got our food fast and quick Was hot and fresh zero complaints less than $10 for two meals that filled us up will be back

If I could give 0 stars I would. This is the worst Burger King I've ever been too. Like, NOTHING can be THIS bad. C'mon. They staff is so hateful & rude. They are so angry at the world & hate their jobs so much they don't give any attention to the customers. The food is disgusting & cold. The managers are absolutely terrible! I will NEVER eat at another Burger King in my lifetime. Y'all done did it for me!! THANKS. read more

Don't expect to actually get what you order (they will charge you the same, however). This place consistently gives out the wrong food. So maybe if you like surprises, and being charged more than you should be, then this is the place for you. read more