Easy on/off the I-70 interstate. Stopped here with my kiddos on a Friday night on the way to Pittsburgh. A bus had the same idea too so it was quite crowded. No play area which disappointed the kids. Same standards as per usual. Staff forgot my child's milkshake and were super friendly and quick to get it out to him. No shortage of places to stop to grab a bite nearby, however, I always find Chick-fil-A to be a consistent chain so it's usually my top choice if in an area. read more

I'm just going to say it--this may be the worst Chick-fil-A in the entire franchise. We've stopped here for years between D.C. and western Maryland because it's one of the few CFA restaurants between Frederick and Cumberland. The number of times our order's been wrong, things have been missing, and stupidity has happened (no utensils for a salad, no napkins in the bag, etc.) are countless. Literally countless. It's also the slowest CFA in the nation. I'm not sure what goes wrong here but last Thursday night, we spent a half-hour in the drive-thru line. A. Half. Hour. At the restaurant known for its efficiency--and this wasn't an unusual experience here. It's insanity. Top it off with sullen employees and a real lack of the baseline, flagship CFA service, and one wonders how this franchisee holds onto his flag. Two stars for the food itself which is standard CFA, but it's a sad state of affairs in Hagerstown. I'd love to see it improve but after years of nonsense here, I'm not hopeful. read more

Since I last dined here they have redone the drive thru and it is super nice and big! We still went in to grab our food and it was clean, fast, and delicious! Bathrooms were also clean. Good amount of parking. read more

Chick-fil-A - Fast Food Near Me - Hagerstown, Maryland

Raw nugget in my order ate some of it too felt slimy stuff and found that. Yuck I'm not getting Chick-fil-A ever for a long time for sure! read more

Chick-fil-A - Fast Food Near Me - Hagerstown, Maryland

Yesterday I was there for the first time in awhile. The chicken on my sandwich was burnt all around the edges and inedible. You cannot tell me that whoever was making the sandwich , didn't see it. Because I was taking it home to eat.I ended up throwing it in the trash. read more

Always fresh very rare they miss anything in my order! Probably one of the best fastest moving drive thru there is!

Just a star off for one thing: it says they have a play place online, they DO NOT HAVE A PLAY PLACE. Otherwise just ducky.

Our cashier was really nice. She took our order (kind of long since there were 7 of us) and it all came out correctly. We got regular sandwiches, a spicy sandwich, some filets, fries and a Cobb salad. The nuggets (grilled) were not hot, warm or fresh on my salad. The place was hopping! Hadn't seen a Chick-fil-A that busy inside in a few years. They seemed quick and efficient. Kids were disappointed there was no play place. It was clean for how busy it was. And the kids loved the auto trash dispenser. Great atmosphere and would eat here again. Just hoping for better nuggets. read more

Chick-fil-A - my salad - Fast Food Near Me - Hagerstown, Maryland

Chick-fil-A messed up my order more than three times said they were sending me something in the mail to compensate me. Never done it.

Hate to be that person but as a former chick fil an employee this location does incredibly awful at moving their drive thru lines. They'll have 8 cars waiting at the window and will give you your food as the 2nd to 4th car in line but you can move because the people infront have not gotten their food so now your forced to wait. That and every time I get a 10 piece chicken mini they give me 9. Some sort of sick joke I guess read more

On a road trip from Pittsburgh to D.C., I stopped for dinner. There's a drive-thru and a large dining room with plenty of seats, clean restrooms, and friendly staff. As always, my spicy chicken sandwich on a wheat, no-butter bun was excellent. I love mayo on the waffle fries and honey roasted BBQ sauce on my sandwiched. I was in and out on a Monday evening within 20 minutes. read more

Pretty okay service. We ordered on the app. I did notice my nuggets box was turned on it's side in the bag, and nuggets spilled out. Annoying and not the most sanitary. Food tasted as expected. There were plenty of well lit curbside spaces. I think they threw in an extra nugget or two, even though the food was sloppily packed. read more

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Pulled up to the drive-thru, the line was long, but the staff was so efficient. Got my food in no time!

Food was great. Service fine. However, getting here off of Route 70 is not recommended. Several miles of turns and lights with no turn signals. A real bait and switch. Once in the parking lot where we chose to eat our food after such a pain the butt shady detour, you have to navigate around the building avoiding cars in order to get to the restroom. While in there a guy started yelling how much he hates this location and that nobody knew how to drive. The only people who should visit this location are locals. Avoid if you are traveling through. We lost a half an hour off of our drive. I was pissed that the long drive was not noted on the highway exit sign. This might sound petty but when driving along a busy trucking and commuter route, you need a safe on and off experience. read more

Be careful when you order nuggets, they usually give missing pieces. I ordered 12pcs they give me 10pcs. I ordered sweet tea they give me unsweetened tea. I'm pretty disappointed, waiting almost 30mins in the car. read more

Chick-fil-A - ows a close up of a receipt - Fast Food Near Me - Hagerstown, Maryland

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This place is a complete disappointment ran by kids. The orders are never right and you pay extra. Is about the 3rd time and the last time i go here. Save ur money go else were. read more

Chick-fil-A - Daycare disappointment and eatten! - Fast Food Near Me - Hagerstown, Maryland

Stopped for breakfast at 645 am and my hash browns are so burnt they don't even taste like potatoes, just all crunch. Asked for ketchup and jelly with my order and didn't get either. Great start to the morning! read more

Chick-fil-A - Hash browns - Fast Food Near Me - Hagerstown, Maryland

Pulled into the drive-thru to order breakfast. Placed our order, pulled around, paid for our order and received our drinks. After a few minutes, we were asked to pull into one of the reserved spots to wait for our food. We were given a gift card for a free sandwich for our inconvenience. We pulled around to wait for our food. In the meantime, we realized that one of the drinks was wrong. When they brought our food, I mentioned the incorrect drink and the worker quickly went back in to replace it, with an apology. Once we got the corrected drink, we were on our way. About 2 minutes down the road, we realized that one of our meals was missing. So, back we go. I park and go into the store to explain the missing meal, which they quickly retrieved for me, with more apologies. We left again, only to get a few miles down the road to realize they had not given us plastic-ware, so one of our party had to eat a breakfast bowl without plastic-ware. This place used to be a model of efficiency and accuracy, but they continue to miss the mark as of late! read more

everytime I order doordash from this chickfila they never include my sauces. Like I've ordered salads and I never get my avacado ranch. Then even before I never get my mayo or chickfila sauces ... I ordered from them today a kids mean and a sandwich for myself and I didn't get any of the chickfila sauce I requested or the garlic herb ranch I wanted . Like I'm paying money , even extra to get it delivered I expect my sauces and my items I ordered to be inside the bad .... I DIDNT EVEN GET A STRAW FOR THE KIDS MEAL. Be so FORREAL . Lazy. read more

They said my pleasure and the food was good and service was good and I played rock paper sicers with a worker

0 stars! Web sighta making me give at least one star but should be zero! Been in the car for almost 7 hrs and had to stop for dinner so we thought we'd go to a restaurant we love at home. The drive through kid was horrible and pushy. The wait time was terrible, 12 cars went past us in the second drive through lane, our food finally got to us, I myself had a hair in my chicken sandwich, all the buns in our meals were dry and crumb as we ate them, well what could be ate due to the hair and then to top it off fries were cold! This place was awful, and for what we paid not worth it. Did not bother calling them because we do not plan to turn around as we still have a hour and 45 minutes to drive a head of us and just want to get your destination. read more

Oh look. I'm reviewing another Chik-fil-A. Pretty over Pandemia and take-out options. Another predictably clean and polite and accurate Chik-fil-A. Thanks. read more

Really good place the service was really nice to everyone just need to clean a little more

Absolutely love Chick-fil-A! Amazing meals and the most friendly people working in fast food. We stopped at this Chick-fil-A on 11/8 with a bus load of 8th grade students coming home from a field trip to DC. They had all of us served in 15 minutes. We barely put a dent in the regular service for everyone else. It was unreal! Last year we tried a Wendy's and were there for an hour. Just another reason why I love these restaurants. read more

We drove by night before last to get an ice cream cone because I loved their ice cream. Over $4 for 2 cones but when they brought them out one cone was halfway decent and the 2nd one was just a dollop of ice cream on top. She tried to hand it in the window and I told her I would accept the decent cone but not that dollop. She took it back and brought it back and said that's what they were dispensing now. My husband at this point asked for a manager who came back out with the same cone (might have been 17 yrs old) and said that is all corporate would allow them to dispense and they had overfilled my cone. I told him if that was the case I wanted my money back. We had bought ice cream cones in another state the night before and they were fine. My office buys from here a couple times a week but no more. If I'm paying the bill we won't be eating at this restaurant. So they had to throw away the cone and refund my money all while holding up their drive thru line. So disappointed! What's next? 1/2 pcs of cheese and a sliced in half piece of chicken??? My price goes up but my value goes down? I've all but stopped eating out because of other restaurants cost and value so no more treats out . Wish I had taken at least one pic in the three times that cone came to the car. read more

Service was amazing, Micheal was very kind friendly and was just overall a great worker. 10/10 recommended read more

Chick-fil-A - Fast Food Near Me - Hagerstown, Maryland

I'm not usually a fan of fast food places. Well apart from Pizza joints... You get what I mean. The exception to this rule is Chick-fil-a.good food, with the best customer service. You don't get pissy attitude here. You get genuine smiles & the correct food every time. Oh & their peach milkshakes... Out of this world! read more

If it is a compete zoo when you get there, don't panic and turn away. This staff knows how to get you fed and on your way in no time. I can't believe how quickly our food was ready (and accurate) as I'm sure his trip would've cost me 30 minutes of travel time. Well done, team! read more

This location has adapted to the COVID environment extremely well. They have used their entire parking lot and drive-thrus to accommodate their customers in an orderly, efficient, and safe manner. Their food is always hot and the employees deliver it to the curbside in a safe and friendly way. This location deserves a "high five" for their crew, food and setup during this strange time. Thank you for giving me a place to eat where I feel safe. You all are the best. read more

I usually try and hit the Chick-fil-A once or twice a week. The folks at the Hagerstown location are "spot on". The way they move cars through is incredible. I was about 25 cars deep and it took 13 mins to get my food. I was 8 cars deep at Wendy's and it took 16 mins!! I love the chicken and the Chick-fil-A sauce is awesome. The Cobb salad and nuggets are my go to's. My wife loves the Southwest Chicken Tortilla soup! Well done Chick-fil-A of Hagerstown you guys Rock!! read more

This review is based of other chick-filas I have visited.The service was pleasant and fast and the food was hot and delicious like normal but there was nothing special about this Chick-Fila from other ones.Checked all the boxes and had nice pleasant workers would come again. read more

Chick-fil-A - Fast Food Near Me - Hagerstown, Maryland

The staff are so friendly, especially this one kid named Blair that served me and my friend for breakfast. He has a great personality, smiles all the time, and he seems like a great fit for Chick-Fil-A. Amazing job by the rest of the team here, 10/10 would eat here again. read more

This chick-fil-A has the best drive thru anywhere hands down! It runs better than the government! No matter how crowded it gets, service is always super fast. The employees are all well trained and extremely polite! They go out of their way to make sure the customers are happy every time! Only fast food I buy! read more

I ordered the chicken wrap for the first time today, took 2 bites and noticed how dry it was and how much of it is actually the bread or pita or w.e they use. I went back through the drive thru 1 min after buying it. Michael (black shirt drive thru employee) said there's nothing he can do even though he saw I took 2 bites. I asked if I can exchange it he said no. I said okay then, that sucks, can I at least get a small sweet tea since it was so dry and he said sure but you have to pay. Saddest part was I went back for a refun or exchange, and ended up paying around $2 more for a small sweet tea :( overall Chick fila made me feel unimportant and I don't think I'll be returning even though I eat a spicy deluxe there 1-2 times a week. read more

Stopped for supper and expected a good meal. Disappointed as chicken nuggets were very over done read more

Chick-fil-A - Very over done!! Not the norm, oh well - Fast Food Near Me - Hagerstown, Maryland

Never in my whole life have I experienced such rude customer service. We were in line ordering our food before the store closed, until we get to the speaker trying to order to be told we wouldn't be served because we were not in the lot before six, but we had been on the lot for 15-20 minutes before hand waiting in line. We asked to speak with a manager on the subject. They proceeded to tell us they wouldn't serve us because they didn't have anymore food ready and refused to make more. So not only did they lie to us, but also did absolutely nothing other than reject our service to fix the issue. In no means were they understanding or polite in helping this situation. Just terrible, terrible customer service! read more

They can whip through a line out the door in no time, and this happens sometimes since they welcome buses. The drive thru takes forever, so if you're in a hurry you're better off walking up to the counter even if you're not dining in. The counter staff is always neatly dressed (which is rare for fast food restaurants in this town!) and very polite. I'm a fan of their waffle fries and their milkshakes. This summer they debuted a peach milkshake which was yummy, although it tasted more like an orange creamsicle. If you go there during peak times prepare yourself for a noisy dining room. They also have an indoor play area, which invites a large toddler crowd. The dining area is hit or miss, but messy more often than not. It is almost impossible to find a clean table/booth that is available. Their kids-meals are very popular and usually include a book or some type of educational material. This restaurants also hosts charity-based events regularly, and sometimes has special events for their toddler-tween customers. Not a bad place to pop in for a quick bite! Just remember, this franchise is always closed on Sundays. read more

Me encanta la Chick-Fil-la!!! Brindar muchos perfectos servicia y muchos buenista comer. El Cara atravesar muy bueno, muchos rápidos tiempos para mi come! Yo comer en la Chick fil a hace 2 días (muy perfectos y muchos bein la papas fritas). read more

Fantastic food and decent service. Not completely up to the chick fil A standard but the food was great and service was fast!

Black Friday they had their game faces on, terrific service at the drive through. Got our food quick and it was exactly what we ordered. Nothing better than that at a drive through! Everything was super delicious as usual. I hope chic fil a opens up in Chambersburg soon, that would save me a lot of driving! We've also ordered catering platters from this chic fil a before and it's always a good experience as well. read more