I ordered delivery and most of my food did not come. The tiny refund did not cover having to order from a more trusting place. This is not the first time I did not get all my food from this place. They should consider living up to their commercials and do better. read more

I went to this Birger King when the SpongeBob meal came out. I called at least 20 times and got no response. I was calling to see if they had the meal since the other one I went to didn't have it. This one on Ladson was a little far away from the one I went to previously. When I got there, I asked them if they had the SpongeBob Meal they said they only had the whopper burger but they didn't have the other side, drink, and dessert that comes with the meal. My plan was to call them and ask if they had the meal before I drove all the way there but I never got a response when I called. If you want to have good customer service, and replies to calls this is not the place to go. read more

Have been to this location multiple times and have never been very impressed. They are finally under new management and I was pleasantly surprised by how quickly I received my order! Everything was fresh and mostly correct. They added chicken fries instead of what I ordered (nuggets). Still very pleased with my visit! Cashier was very friendly. read more

Stopped off to snag a quick bit of burgers and fries to hold everyone over for a bit. Spent over $50 on what needed up being cold and incorrectly prepared food that we waited for over 25 minutes to receive. The customer service was a joke as the man taking our order was rude to my kids that said "please" and "thank you" in spite of his bothered demeanor. I don't ask for much from fast food establishments, but there no need to be rude, condescending, and inaccurate at the same time. Buyer beware! read more

Horrible customer service at this location. I went in to use one of the coupons that you get in the mail, and upon pulling up to the window I presented the coupon and my debit card to the employee- he took both. He then gave me my receipt and asked me to pull forward. I checked the receipt and noticed the coupon wasn't applied- it was a BOGO and I was charged $15 for two sandwiches that should have been $6. When I went inside to ask about the coupon the employee in a very rude manner told me that I needed to ask to use the coupon while ordering/not at the window. I said I didn't know that and asked if I could get refunded my money. He kept repeating that I needed to use the coupon while ordering not at the window and then finally yelled "Yes you can get your refund you've already said that 3 times." He then threw the money at me and walked away. There was a nicer employee who witnessed the whole situation picked up the money he threw. He then offered me the opportunity to buy the sandwiches again with the coupon. I will not be going back read more

Flame broiled or flame boiled? No grill marks. Manager had great customer service but the food was quite awful. Grey tasteless burger. Cold chicken fries. French fries tasted like oil was old. read more

Burger King - No grill marks? - Fast Food Near Me - Ladson, South Carolina

They really stepped their game up ! Better employees & management im guessing ! Keep the Fresh Food coming & wonderful customer service

This Burger King location on College Park Road in Ladson is a great place to get a quick and quality burger, sandwich, and french fries. I like coming here in the middle of the day and sometimes for breakfast when I am really hungry and on this side of town. It is really easy and convenient to get in and out of here with what you need. I understand that good food takes time and they are well worth the wait to make sure that everything is right and delicious. I have been well satisfied with all of the food I have eaten from here over the many years and it has been consistently good and filling when you need it the most. read more

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I ordered a chicken sandwich meal. It was that slightly pricier crispy chicken sandwich, the meal was 8 dollars. The chicken that was on the sandwich was comedically small. I tried to call them to ask about it, and their phone number is no longer in service???? And there is no bkexperience code so I can't leave a review anywhere that it matters. Talk about being suoer sketchy. Awful management. read more

Burger King - Crispy chicken sandwich with comedically small chicken. - Fast Food Near Me - Ladson, South Carolina

ZERO STARS WOULD BE AN OVERSTATED COMPLIMENT TO THIS PLACE. VOMIT. Gave my 9 year old son a chicken sandwich that was burnt crispy black. He called it "dog food on a hot dog bun" and that is pretty descriptive coming from a child who never complains about anything. Gross. Gross. Gross. I visit Burger King every 5 years to see if it is still as disgusting as I remember. And this time was different. It was even MORE DISGUSTING, believe it or not. I look through the drive-thru window and there are 7 people standing there staring at their phones. Takes them a while to even notice me there. Ugh. Yucky place. read more

Burger King - Dog food sandwich burnt to a crisp. Yuck. - Fast Food Near Me - Ladson, South Carolina

Absolutely worst service I have ever experienced at a fast food restaurant. I walked in because the drive thru was backed up. When I approached the counter the crew of 1 was working the window. 2 other employees were sitting in the dining room. Then they all started arguing as to who was going to serve me. I do not ever recommend eating at this restaurant. read more

9:50 I went through drive- thru.. The drive- thru was blocked with signs.. pulled to window and ask if they were open? The young man said no cause they are short staff.. if your closed then how come your still chillin in restaurant. Getting hours but "closed" I expected better from you Burger King. Mangers and personnel ain't cutting it.. who knows how long they were closed before I got there costing your restaurant money and taking for free hours.. read more

Drive thru is the longest wait even if no one is in line. I came at 1040 today and they said it was going to be a 10-15 min wait before they could take my order. How is this place still open? read more

I know the food never looks like a picture, but mine was so far from being close to the picture. It look like somebody drove over a rat in the parking lot, scraped it up and put it on a piece of bread for me. It was a chicken spicy sandwich it was terrible. Someone else did a review and had a picture of their sandwich burnt to a crisp, mine looked about that way too. I called the manager and he just said sorry about that. What a place I never go there again I don't care how hungry I am. I wish I had thought to take a picture. Road kill would have been a better meal hold the pickles on that wrap it up. read more

Wanted to make a quick stop after picking my son up from daycare.... Turned into a 20 mins stop! Not even busy and got my order wrong twice. Pathetic. read more

Completely insanely unprofessional establishment. During OPEN hours we sat in the drive through and no one ever answered. Pulled around and parked, saw 2 employees sitting in the lobby on their phones while we tried to get in. The hours posted said open. Those two employees NEVER even looked up or gave a crap. Like if you don't want to work go home, for real. The level of laziness and lack of customer service is at an all time high. It's astonishing how people are these days. JUST CLOSE DOWN or take delivery only and fire all of your lazy employees. Period. read more

Went to drive in Monday 8/7 at 11:50 am . There were 2 cars in line . First car finishes , second car pulls up and goes forward in several minutes drives forward and we pull up . Waited a few minutes and no one responds . We pull around corner and both cars are gone . No one is at the window . We pull up to door and an employee is standing outside playing on her cell phone . Called on Tuesday to Burger King Corporate . No one has called me back . read more

Awful awful awful! Food was lukewarm because we had to wait on fries. Not much to say but just awful!

Probably the worst BK in the surrounding area. Food usually takes an hour or so to get or the system is "down" or in other words we don't want to. Not sure why I keep trying when it's the same thing over and over. read more

Would you eat a burger in a restaurant that is empty at 11:30 am, the floors are sticky and the bathrooms are dirty? Nope. Me neither. read more

Wish I had read the reviews before coming here. One hour waiting for food and I'm in the drive through. 30 minute wait to get to the speaker. Five minutes before they responded and now I'm just sitting in a parking spot while they walk around to random cars asking what each person got because there's no designated parking spots. Completely awful and a waste of time. read more

Is there a zero star option? Pulled up at 7:30 am. Speaker in the drive through is broken, waited to get to the window to be told "we don't have any biscuits". The car in front of me had been pulled forward blocking me into the driveway. Ended up late for work with no breakfast. read more

Went to the drive through Thursday Nov 7 2020 The person (man) taking orders was not wearing a mask!!! Beware! After giving me my drink he asked me what I was waiting for, I said to him your not wearing a mask! He reply's it's ok. Well it's not! The whoppers we ordered were the worst I've ever had. Not worth taking a chance on my health or my money!!! Threw the whoppers away !!!! read more

Waited 30 minutes in the drive through with only one car in front of me. The one car in front had to pull up and wait on food still. Staff was not very friendly either. read more

I hate y'all!!!! quality of food was terrible. Fries were cold Nuggets were cold. went back to get replacement and half of the food was still cold. Try try again you failed. What happened to BK Have it your way? read more

I hate that this is the only Burger King around. They definitely know it. The drive through was wrapped around the whole building which is almost everywhere now but no one was inside besides 1 other person so I went in. Its 2:30 on a Friday. Took a bit to order my food but I get it, everyone is busy. There are 2 kids on the table tops screaming at the top of their lungs, fighting and hollering for their mom that is an employee and she stopped taking an order and walked over to work with her kids. I hate that it was so busy that she didnt have a choice. Out of the 5 people I saw working there only 2 were not playing around and 1 was genuinely concerned. It was 2 gentlemen that were trying to get the orders correct and bagged. (Why do you have numbers the same for drive through and in store? 2 number 16's seems like it would be a bit much for people to keep up with especially during a busy time.) They are the reason this was not a 1 star. If they didn't care, they were really good at faking it until making it. There is having fun to stay safe and there is playing around and neglecting your duties. This was the latter. My whole order took 24 minutes to get. Still faster than the other guys but of the 2 whoppers I ordered 1 was not to have mayo. It's a small ask. I ordered a whopper meal with no onions and a whopper sandwich with cheese, no mayo and no tomato. I was given a bag that had to meals in it. I tried to make sure it was the correct order since I didn't order 2 meals and was told it was fine. I got to my car and checked... I was given a bag of 2 whopper meals, 1 with bacon and 1 with cheese and both with LOTS of mayo. I went back and and was told he was making the correct sandwich. I specified definitely no mayo. I was assured it was the right one so I trusted it after having to come back in. I got them home and again.. the third whopper had tons of mayo on it that had been attempted to be scraped off. That is not the same. Meanwhile the other gentleman who was trying to make sure food was bagged had been looking for a whopper with bacon. Guess the 2 tickets with 16 was confusing after all. The person who can't eat mayo ended up not getting to eat. I know it seems like a minor complaint with everything going on but 24 minutes of screaming fighting kids taking away an employee from the busy time, another employee (that might have been the manager?) leaving during that super busy time, the food being really wrong, out of a few sodas, no ice, all the playing around, the others standing around in the back it was all a recipe for my patience being pushed after a very long day at work. Not sure if they cleared the drive through or if almost all of the cars left but there wasn't really anyone in the drive through y the time I came out so I am hoping everyone in the drive through was cleared including the cars that were pulled and I just was waiting. I hope all those people didn't leave, but I couldn't blame them. Thank you to the 2 workers that were trying. read more

They made my chicken sandwich wrong took it back just add the missing items microwave it and gave it back to me... it was horrible... then the staff came out to the dining area yelling back and forth to the back area... very unprofessional and not very welcoming. Need to fire most of the staff and start over. As for me I will never come back. read more

Every time I go to this location the lobby is always closed. Every car gets pulled up on drive thru. The guest service is awful.

I see this same Burger King has insanely negative reviews here on Yelp going back over 8 years! I got off work late last Friday and didn't feel like cooking. Every drive thru was wrapped around the buildings. I thought I'd try BK...but they were closed at 8pm on a Friday. Today, I went to the store and thought I'd try them again. They were open...Unfortunately. Worst Burger King experience I've ever had. I ordered at the drive thru...it really didn't take long, but when I got to the window, the guy just stuck his hand out. I gave him my card. He handed me food and drink and then handed me my card back. Then walked off. Not one word. On top of that, no one was wearing any kind of uniform. The guy at the window was wearing a tank top. Someone else behind the counter in just a white t shirt. That's just disgusting. Certainly should have your arm pits covered up in any kind of food establishment. Do yourself a favor...just go hungry, if this is your only option. read more

This place should be knocked down, I have never seen a Burger King so filthy. Tables were dirty, crap on the floor and the back where the food is prepared is the worse I have ever seen. The employees where all back there talking and laughing. Today they were out of fries, and just about to run out of onion rings. My order was a whopper no onions no cheese and a small drink, she wanted to charge me for a meal and an extra drink. It's cheaper to get two whoppers for $6.00 and throw one out. I will NEVER come back this location again. read more

Possible the worst managed BK in the area. After letting me order a pretzel burger, PAY for a pretzel burget they were shocked when I brought it back to them and they told me sorry we dont have pretzel buns. And refused a refund. I went to their website bkexperience to complain...if your reciept has no survey code then you cant leave feedback. Nice that they left that off of printed recipts. Totally poor experience. Now my son just came back from the bathroom and said its disgusting in there, the soap is even dirty read more

Terrible Service. Terrible packaging , gave me the wrong item , milkshake nasty , and overall bad experience. If you're tired close earlier don't half do someone's order. I ordered doordash paid $18 for trash. read more

Not good the customer service is not good and I would not recommend going don't come here go to a different restaurant please go to Chick-fil-A on a Sunday it will be way better read more

Dirty, cold food, poor employee service. I must of said thank you 10 times will interacting with the cashier and was just started at. Never got a thank you or a you're welcome from him. They don't respond to you using words. They all seemed like they were so annoyed. Didn't get the sauce I asked for with the kids meal. read more

Rude and poor customer service consistently at this location. Here's some recent issues here I had. Went and got breakfast combo ordered coffee. After I order and get ready to pay they say they are out of creamer and sugar. Told them I didn't want the coffee than. I'll have a sprite instead. Cashier wanted like .70 extra for a soda. I said I shouldn't have to pay the up charge in a situation where you didn't have cream and sugar for the coffee. She wouldn't accommodate. Here's another one from this morning. Went to drive thru at 10:30 and asked if they are serving lunch yet. She rudely said "what menu board do you see". Another issue I have is they don't give receipts here. read more

On the way home from work my wife and I decided to stop at Burger King to get some lunch. We started to order and through the mic we heard a bunch of people in background playing around. We thought ok no big deal as the woman could at least hear us to take the order. We ended up pulling up to the window and waiting so long the people in the cars behind us started getting out banging on the service window asking what is taking so long to the woman. We continue to wait as we watch cars pull up and burger king employees go out and deliver them food which appeared to be their friends as they conversated with them for several minutes. We finally got our food and we ordered chicken nuggets and got cold mozzarella sticks with no cheeseburger. We parked to go in to straighten out the order and it was locked and a woman came to door and said I got you and never asked what we was missing. We waited another 20 minutes for a bacon double and chicken nuggets and finally decided to leave when we seen a employee come out the door to give someone else there meal. My wife went to the woman and said don't worry about what we didn't get but that we where calling cooperate and just leaving. The employee turned around and was heading back inside and said to another employee that WHITE BITCH just called corporate on us! Since this store is practicing racism I would recommend no one to go there as that was uncalled for and if it was done the other way around I'm sure we can imagine what would happen to the store and or the person who said it. This is by far the WORST experience we have ever had and we will never be going back to this store. read more

Try to give everyone a 2nd chance but after giving this BK numerous chances I've decided to stop punishing myself & NOT come back. EVERY TIME there is a mess up w/order. Consistently dirty. 3 people placed orders AFTER me & got their food before me. Food is sloppily thrown together-not very appetizing.There was some unidentifiable "stuff" in the bottom of coffee cup - yuck. No pride in their work, food, store, service. I WILL NOT BE BACK. read more

I've lived near this Burger King for 12 years. I have gone the last 10 years without ever going because it was horrible. Today I decided to stop there because it was super convenient and I assumed they would have it together by now. Nope. This place is absolutely terrible. Worse BK I have ever been to. It's just dirty and the owners / management don't care about standards, food quality or customer service. Since the leadership obviously doesn't care the workers definitely don't care. I got a milk shake and a double cheeseburger combo. The milk shake tasted horrible. I didn't know that is was possible to mess up a milk shake but they did. The fries were gross. I didn't even eat the double cheese burger or finish the shake because I'd rather not spend the next 24 hours by the toilet. Don't make the same mistake I made. This place should be shut down. read more

The absolute slowest BK ever. I waited 20 minutes before leaving. Would not recommend if you have ANY other choice.

Drive-thru line was incredibly long, but I figured we would make it through before they stopped serving breakfast. Got up to give my order and it was 10:32, after having waited nearly 20 minutes in line and another minute at the speaker. I then was able to give my breakfast order. I was told that they had stopped serving breakfast at 10:30. I drew their attention to the time and to the fact that the line had been really long. They asked me to wait another 7 minutes while they spoke to the general manager. The cashier finally came back on and asked for my order, I gave my breakfast order. The manager came on and said they were no longer serving breakfast, and was incredibly rude about it. This is just one of the many issues I've encountered at this location. Puts Burger King off my list of places I'll eat, which is honestly for the best. read more