Today at 08:36, I visited your location and made a purchase using a kiosk. Upon payment and completion of the purchase, the staff at the drive-thru informed me that the broiler was down and that no Whopper patties could be made. She directed my attention to a manager with red braids who refused to come to the counter to speak with me. Instead, she stated from behind the line by the fryers that the broilers were down and that no Whoppers would be cooked. I requested a refund, but I was ignored. When I asked if the manager (red hair) was present, they confirmed that she was, but she still did not come to speak with me about this order. She clearly stated that the meat was not being cooked. The customer service at this location is extremely poor. It appears that they are just opening. I am very disappointed with my visit to this location. Please save your money and time.. read more

Burger King - Burgers Near Me - Mccalla, Alabama

Gave them another try tonight on my return trip from Birmingham. Went thru drive thru, took 20 minutes for anyone to even take my order and then the food was so cold and dried out I just drove across the street to the Mc Donald's at the truck stop, threw away my Burger King food and ate hot properly made Mc Donald's food. This Burger King is a food safety nightmare and should be closed down as a health hazard! read more

Worst experience I've had at a drive thru for years! Don't go here. It's been 15 minutes and I still am three cars behind. It has now been 30 minutes and there is still a car in front of me. Don't go here! Altogether from waiting to place my order to getting my food -- 37 minutes. Further, the sandwich was cold and the fries at best were lukewarm. It was the most miserable experience I've ever had at a "fast" food restaurant. The manager should be fired. Of course, there is not a customer care number so I'll never to go to a bk ever again. The whopper is the most overrated sandwich I've ever had. If I get food poisoning from this "meal," I would not be surprised. Shut this restaurant down. read more

Today (4/19/26) I was there between 5 and 5:30, with a mobile order. The drive-through was apparently down, I don't quite believe that though. As the person on the mic responded to me and was clearly audible on my end, but maybe the screen was down. Regardless I had to go in to get my food. After telling the staff about my mobile order, I watched the employee making sandwiches pick up three different off the floor to throw away. He did not change his gloves once. I watched what appeared to be the shift leader, as he was wearing a red uniform, pick up a piece of some machine off the floor. He wasn't even wearing gloves, nor did he wash his hands. The same man was also making fries and other food items without gloves on. This was also the only person with a headset on, so I assume he was the person I talked to on the drive through speaker. Just in the time I was there I saw him disappear to the back three times instead of helping his clearly struggling staff. It definitely makes you wonder if the drive through was actually down, or if he just didn't want to work it. The drink machine in the lobby was utterly disgusting, soda and trash littered on the counter area, poorly stocked. The soda machine itself was terrible, the screen it used was clearly damaged displaying white vertical lines on the entire screen, when pouring a drink it would start dispensing pure carbonated water without syrup before filling even half of the cup and it made a mess while doing it. The ice cream machine was supposedly down, but you could clearly still order it on their kiosk. Several customers did order it and when they learned that it was not working, they were met with hostility from the cashier with orange hair who continued to talk bad about them even after the refund was issued. Which by the way was completed by a different employee than the manager, this guy was actually super nice and accommodating to them but was the only one not causing issues of some sort or another. They had to tell one customer that they were out of large drinks, which explains why I did not receive them. How do you even run out of cups? When I got my order, I was missing a sandwich and even after requesting and getting the missing sandwich one of the others were the wrong order, I didn't notice this until I got home. This is my local burger king, and honestly they've always been hit or miss. Until recently they have been doing well, good service, good food, but today was easily the worst experience I've had. Most of the staff was lethargic when preparing food, they ignored many health protocols, and they were overall rude and unhelpful. read more

Absolutely horrible service! They do not care. At this point I believe the only traffic they receive comes from people who are traveling. All the locals know it's a nightmare. This has to be a money laundering establishment. I can't imagine owning a chain and not caring how customers are treated. You will wait in line about 20 minutes to get cold food. All employees will be standing outside talking. Don't waste your time! read more

This restaurant is relatively new. The inside is wide and spacious. The designers have tried to make it more honey and inviting Check out the pictures to see what I mean The only reason I did't t give it 5 stars is because the bathroom door won't completely close right and lock. read more

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Workers cursing and degrading customers. Worker refused to help a customer that couldn't use the self order station. Don't stop here! read more

1. I ordered a large firey mozzarella fry, i got regular chicken fries instead. 2. I call the store as i am already on the freeway when i opened the box to the chicken fries that were supposed to be mozzarella fries. WHY IS THE PHONE NUMBER THEY HAVE ON GOOGLE AND PRINTED ON RECEIPTS NO LONGER IN SERVICE? This location needs to no longer be in service. Now I have to drive 15 minutes back to the location so I don't waste my money because a large order of FIREY mozzarella fries is $5.29 plus tax. Yall need to do better or have some type of remedial training. Or simply close down if yall gone keep messing up my orders with no working phone in your building on top of that. read more

Never again!! Ordered food at the Kiosk, which as out of ink so no receipt. We were not told about this before we ordered. We ask for our cups for drinks after waiting 10 minutes for food given cups no ice in the lobby machine. We watched workers continue to hand out cups to customers without putting ice in the cups, time after time. We waited over an hour for our food, which was only for 2 people. Would have left but we did not have a receipt and could not get money back. A friend meet us there and had ordered on the app and was told they would have to go on line to get a refund. One worker DeVon was trying to keep everyone going, but it was BAD. One of the workers was cussing and acting a fool. (and I am being kind) Burger King is NOT worth an hours wait time. read more

If I could give less than 1 star I would. This place is awful. They falsely advertise their hours, take forever to take your order through the drive thru, and seem to have a recurring issue with keeping staff around. This is my local Burger King and I love the food but this place sucks and needs better management. Also boss man if you're reading this; if you kept your hours open later you'd make so much more money than the McDonalds and subway across the street. Get better employees that will take the job seriously and maybe I'll return. read more

Hamburger was cold, cheese doesn't melt. Whopper meat was cold! Get it together Man! Fries were hot read more

Waited in the drive thru for 5 minutes saying hello multiple times. Proceeded to stop at both windows and saw no one. I then went to go inside to order where a lady prompted me to go through the drive thru and when I said I just sat in the drive thru for 5 minutes the response was "drive thru". I then sat in the drive thru waiting for someone to take my order. Again. Until someone finally came. read more

The African American Woman who works early AM arrived late on today. I patiently waited 11 minutes to allow her to gather herself and begin work. She failed to take my order . I then pulled to the window and she was making coffee. I honked my horn after I said ma'am. I figured she couldn't hear me due to the window being closed. This woman was so rude and unprofessional she never once looked up to acknowledge the fact that I was trying to order our breakfast. I do understand that you have to start your day even when late to your job. Although, it only takes a little effort to provide some form of customer service. Never again will I visit this location. If anyone has the number to corporate please provide it. The service received or non-service received is unacceptable. read more

Rude people and very slow took 30 minutes for us to order and another 30 to receive our food and also, had to ask to the woman to take our order and she preceded to say ill get to you in a minute rudely read more

Will not go back. Gave our order at the intercom. Had to wait 45 minutes for the two cars ahead of us to get their food. We get to the window and the employee repeats our order to us before we pay... it was nowhere near what we ordered. So we gave our order to him again. He kept repeating back different things. "#1 (whopper) with coke and a #7 (spicy chicken) with coke" After 5 attempts telling him that and having him repeat wrong things back to us, he gets it right and we pay. We finally get our food 20 minutes later. They still gave us the wrong drinks and wrong food. No one else was in line behind us, I don't understand how they still gave the wrong order. We didn't even attempt to have them correct it for a 6th time. If you feel like wasting your time and money for a roulette of food/drinks then this is the place. read more

Absolutely horrible drive thru service. Sat at the intercom for 5 minutes trying to get a response from staff before giving up and going to the McDonald's across the street (who, by the way, instantly responded). When we drove past the drive thru windows at Burger King we could clearly see several employees standing around doing nothing. read more

Took a hour on my food and they were playing around and making customers wait. They were unprofessional and rude. Only Covid safety was not opening the lobby and they didn't wear mask. Do not recommend this store to my worst enemy. read more

They always leave food out of order and give attitude when asked to make right. Fries always look reheated and burnt. Wait time is always ridiculous! Fairly new restaurant but terrible all the way around read more

It took over 20 mins for breakfast and I was the only person in line. My drink was watered down and my biscuit was ice cold, which I don't understand how! When I was the only one in the line! The girl giving me my food had her husband on speaker phone the entire time! Maybe if they put the cell phones down someone could get a decent meal. I have been to this Burger King 2 other times with the same issues, needless to say I will drive 20 more mins up the road to chick fil la to have a warm meal! read more

Best Burger King in a long time. This was what we wanted. The food looked pretty like on the commercial and it tasted very good as well. I hope they keep it up because we really enjoy BK but most are dingy and burgers a mushy read more

Took forever when there were only two other cars. The workers are not friendly. Asked for no tomatoes, had tomatoes. Asked for ketchup at the window, she walked off and didn't come back. They forgot the straw, and this is by far the worst food I've ever had from a Burger King . read more