Milk shakes are horrible and the apple pies look old as hell not fresh when you go at 1030pm regardless of time it should be fresh if you don't want to make it fresh should at least get it half priced. read more

This was by far, the absolute worst fast food experience I have ever had. Now, I am not one for fast food in general, but hubby was wanting to try the Impossible Burger, and I was sort of interested. So we go to this location and things went from bad to worse. The woman that took our order was surly to say the least, not a bit of a smile on her face. We get the Impossible Burger Whopper. Cold and doughy bun, not even toasted. meager less than 1/4" veggie patty, limp and warm piece of iceberg lettuce, and barely a sliver of tomato. This was awful. I don't even know why I ate it, but it left me feeling sick all afternoon. A big bready dough ball in my tummy. The restaurant was obviously running on empty employees. The place was a mess, trash overflowing, broken ketchup dispenser, empty napkin dispensers. Homeless hanging around outdoors. This place is a mess, I caution you to not eat here. read more

Burger King - Impossible Whopper - Burgers Near Me - Petaluma, California

They have very bad costumer service. They yelled at me and my grandmother for a coupon we wanted to us and that we hadn't said it in the beginning of our order but it was being displayed everywhere the discount we were using. read more

I come by here from time to time if I need something quick, the food is usually decent. That's not why I'm writing today. (The food was fine). Went though drive through to grab a 2 for $4 breakfast sandwich and a small iced coffee. Was told (and saw on the screen) $6.23. Moved ahead. The lady asked me for $6.24 .. didn't think anything of it. I handed her a $20 and a quarter. She returned to me $13.69 and when I asked her why, she said. Oh we are out of small cups so we charged you for a medium. How is that my problem? Also on the receipt where they are supposed to print the access code so you can send your experience to BK, instead it says now hiring. Not pleased. read more

Burger King - Receipt - Burgers Near Me - Petaluma, California

Best BK we have had in years. Fluffy hot fries, fresh burger, polite service . Had to say it since we always dread our experience at these places , this one location is great . Keep it up read more

this Burger King isn't that bad. Very kind employees and very clean restaurant overall. I mean it is only the Bk lounge but give them props where props are due yall cmon . I've been to some actual bk lounges that were seriously two star places and a lot of those places were in the inner city, where there is sometimes a homeless man taking a dookie outside read more

Terrible service, bad attitude, wrong order, no ketchup. The chicken sandwich with "extra lettuce and extra tomatoe" looked anemic and definitely had neither of these in abundance. This looked like something fished out of a dumpster. We were in a rush, we were beat from driving all day and just wanted a quick bite not a Michelin star dining experience, but seriously, this food looked bad, the crappy attitude and no ketchup was unacceptable. You have one simple job and you failed miserably. read more

Curious to taste the impossible whopper vege burger. Let's cut to the chase, it was god awful. The thing was a gloppy mess. Served cold, not even luke warm. The smushed dough bun had more flavor than the 1/4" thick patty. For $6.79 the thing was a travesty. Horrible. The place was also pretty bad. Overflowing trash cans. No toilet paper in the bathroom. Ketchup dispenser broken. Surly person at the counter yells at me, "use the squeeze bottles I put there!" All 3 were completely empty. No napkins in the dispenser by the soda machine. I go back to the counter to ask for a few. I get more attitude and a snarl from the woman. 3 homeless guys walking in and out of the place, eyeing up the customers, digging through the trash for plastic bottles. Is this Petaluma? Deplorable. Avoid. read more

Food was okay, but felt like puking after and I didn't feel good after the eating their meal

BEWARE!!! second time, I have had my credit card info stolen at this location using the drive-thru.

The food was good but the service was absolutely HORRIBLE. I have never seen such rude employees behind the register I'm my life.

The burgers and fries were delicious, service was nice, and the dining area is very well kept!

A Newly updated and fully remodeled BK location The drive-thru features updated clean modern menu displays with a clear two-way com system. At this Burger King, the drive-thru ordering experience is fast and pleasant. The workers are friendly and communicate clearly through the two-way com system, ensuring the correct order will be ordered. The food is fresh and hot, hot and fluffy fries, classic chicken sandwich hits the spot, and their cold drinks hit as well. Customer Service: Clear communication, friendly. Food: Typical BK Menu, with seasonal special items. Dishes: Lots of paper, straws, napkins, etc. Ambiance: Clean, low humming noise, BK fries smell. Prices: Honestly, the prices too high for what it is. (Can get real BBQ from Lombardi's BBQ for the same price as a burger and fries here.) Overall impression: Clean location, fast service, set a high standard for Burger King, in my opinion, prices are a bit high for what it is, and spot-on Burger King taste. read more

They suck. I asked for the 2 for $5 sourdough king with xpickles/xmayo/xtomato which I PAID extra for. I got no x anything. I ordered online. I'm pissed. I didn't get a survey code, so I can't complain or even do a survey. They SUCK! read more

The lady who works the first shift with the salt and pepper hair was extreamly rude to me... when I showed up I gave her my order and said I was in a bit of a hurry to catch my bus and she let my order sit there until the bus drove by... I still got my food but it was cold and I missed my bus and she just smiled at me and said maybe next time...... I had so many bad names I'd like to call her but clearly she's got something personal going on I her life to effect her work life and hopefully she gets the help she needs but until then I do not recommend this Bk as long as she's there and I'm just now finding out I only got one cheeseburger when I paid for two so no do not go here read more

I haven't been a very big Burger King fan but lately, my friend and I we can't really put a whopper away in a long time ago. My boyfriend introduced me to the chicken sandwich the long one and that was delightful so good job but you know what before you open get the milkshake machine up and running please read more

I tried to order at the sign, but the rude woman just kept screaming, "hello I can't hear you," through the speaker. So, I drove around to the window to order and she said, "you have to order at the sign." I replied that I tried to order, but you couldn't hear me. To which she screamed at me in mocking tone "go order at the sign." I will never be back. Very rude. read more

Submitted a mobile order for this promotion, but the free item didn't show up on the order. Manager Maria refused to honor the promotion (false advertising), claiming that it wasn't valid on mobile orders. App clearly says redeem in restaurant or mobile order. I then asked for a refund and she refused multiple times. I asked for the number of the owner and she gave me a phone for District Manager "Daisy" but the number rang through to a full cellphone mailbox that I'm guessing wasn't legit. She eventually came to my car and gave me the refund after speaking with her boss. You've lost a customer for life. This was a ridiculous lack of customer service. read more

Burger King - Burgers Near Me - Petaluma, California

Drink sizes are a joke. The value size looks like something from a kids meal. The only reason I'm not giving one star is that deals on food are okay. read more

Please tell your drive through worker today with a tattoo on her left side of her neck to not come to work broken hearted or mad and take people's order if she will just frown and be rude when she's the one who forgot to put in everything in our order. Don't work in the service industry. Totally unhappy young lady. Please don't hire these people, they will hurt your business. read more

Terrible service and a bad attitude.. I asked for my food well done! The General Manager MARIA, replied with an attitude that if I wanted the burger well done the Patties were gonna be burned! (WITH AN ATTITUDE) to be a general manager she should be the one showing all the employees that EVERY costumer should be treated with a nice attitude.. ALSO, I asked for ranch and BBQ. She told me to decided which one I wanted because the second one would have to be charged! I had more than one burger.. also, if you were heard her how she talks to the cooks... We all have bad days, but work is work.. I work in a food industry and trust me, costumer service and treating employees with respect should be really important. Specially for a manager. read more

Its burger king, what do you want? You know what your getting and you get it, anyone disappointed has too high of expectations and its their own fault for making themselves disappointed. You pay $3 and get food what kind of fool is hoping for a high quality meal? The motzerella sticks are good. read more

My co worker and myself went to the Burger King for the quick dinner. The young lady name Ashley (according by what she say) a lady with glasses who work at 8:20 Pm on June 14 2020, answered from driver way speaker. She did not hear when my co work order at first, then I try to order more louder. But still she couldnt hear me and try to focus on other sides. Then she mumbled by herself what are they talking about and laugh. Sound like high. I wondering if she is under infurance of drug.I can hear clearly what she mumbled. Then we drove to the window and asked her name because they do not were one. After i explained her, she said whats your point Instead of apology. Very rude and reckless behavior do not suit to be a customer service employee. Very shameful and disgrace the brand name of Burger King by their bad behavior. read more

Burger King - Burger King Drive way.. - Burgers Near Me - Petaluma, California

This is disappointing. They're supposed to be open until 1 am. It's now 11:56. Lights are on but doors are shut. Drive thru is shut down, too. I went out of my way to drive here, and had I known they'd be closed I would have planned accordingly. I'm disappointed that this locale didn't staff appropriately and didn't update their hours online or at the store. read more

Burger King - No staff - Burgers Near Me - Petaluma, California

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Just witnessed a random act of kindness from BK employee, "Ashley". While waiting in line a young man did not have enough to pay for his meal. Ashley paid the balance with her own money. I asked if I could reimburse her and she wouldn't accept. She should be commended and acknowledged for her kindness. We should all continue to pay it forward! read more

I normally don't do yelp reviews. Being in the industry I have seen the worst. I am sorry that all the people below have left so many negative comments. (JFR you should post where you work so others can leave so many kind words for you.) Do you work for a corporation? They have rules that must be followed and meet. You see that Video Camera watching you? Guess what!!! It is also watching the BKC. Yes. They at Corporate pay more attention to the crew than you. Covid has been a life changing experience for all of us. Have you ever worked in a drive thru Restaurant? Had to deal with all the Drunks and Entitled? If not I recommend you go try it. Just sayin. As for Service and taste. WTF? It's BK! It's a fast food restaurant. If you don't like them go to Jack in the Box it's just around the corner. And so is 7-11. As for me all I can say is for the past 10 years they have always treated me with RESPECT! I know what I am buying. It's not a White Linen Restaurant. Hopefully most of the service issues have been resolved so everyone can be happy with service. As for products that's Coperate. The young Lady at the window always has a positive and enjoyable tone of voice when I go. It is late at night when I get there and I know they just want to finish and go get some sleep for another busy day. I will always order the 1st 2 items and then say Surprise me just no onions. She has never let me down. Covid hit all of us pretty damn hard. Let's just learn to work with it. The Crew at the Petaluma Burger King has never let me down. Just sayin I am sorry if you didn't get to have the wonderful experiences like I have had. I hope the next time you are there you do. A Huge Thank You to the BKC. And Love the Whopper. read more

Horrible people skills cold food horribly unorganized!!!they need new staffing here. This is the reason why you are working at a fast food spot!!!! Be happy at work and treat people how you want to be treated!! It's nobody's fault but yours!!! Good luck Burger King read more

awesome customer service my food is always fresh and fast restaurant always clean.I would definitely come back pretty soon.I always have a positive experience at this location thank you very much read more

Went there multiple times and every time they have messed up my order. First time I tasted my drink and it was incorrect and when I came back to get the correct drink the employee told me not to drink the drink next time. How was I supposed to know if my drink was correct without trying it? This most recent time I went and they forgot half of my order and had to drive back to get it. When I came back my family and I ate only to find out that the sodas were moldy. Definitely not a fan and most likely will not be going back to this location again in the future. read more

my experience was awesome great customer service and would love to come back very soon.everyone here at this location is so nice and helpful best restaurant overall. read more

saw a sign on the window for soft serve (.50) great for a semi-hot day. soft serve didn't taste dairy-like thou, just bland. service friendly. read more

Best Burger King there can be always fast and great customer service thanks.never have a complain my food is always yummy and fresh.it's so crazy how low staff can take on a big restaurant so amazing read more

How I wish BK would get their act together! Today, a HUGE sign says, "Celebrating 55 years, etc. Buy a Whopper and get one for 55 cents". Whahooo!! I did that, then they told us "Ugh, that special starts next Thursday...sorry about that". WTF they could have made that plain before I ordered. Plus, the full price Whoppers were kind of small, and sloppy. This was not a good day. Just sayin'. read more

Ive gave this place SO many tires to fix there service and I can honestly say that will never happen. I would say every OTHER time I go through the drive thru they mess something up. From not giving me my drink, missing things in my order, missing things on my burger or items, charging the wrong amount, waiting for 1 burger for over 15 mins on my lunch break. This place is really unacceptable and I avoid going there since they mess up so much. Id go to the one by E Washington if you want a good reliable meal. read more

I have been to this location twice within the last two weeks. Both times I was waited on by a girl named Daisy. Customer service skills are the worst I've seen in any retail establishment by any employee. Myself I've managed up to 75 locations and over 500 employees at one time this girl needs to go and be retrained and then watched to make sure she doesn't fall into her old unexcused a bowl no concern for the customer traits. There is no hello how are you thank you how was your day going nothing she just wants to take your order and then bring it to you. No recognition no appreciation no gratitude and no thankfulness to the customer. And example was there was a gentleman that ordered after me he was trying to find out if he could eat in the restaurant some of the tables had signs stating that you could eat there yet they had a sign hanging up right in front of the registers that stated that you could not eat in the restaurant. He of course was mixed up and was asking her to define the situation and she never did come up with an explanation him and I were both shocked. She was the first person that you see when you come into that restaurant she represents the franchise as well as the company. And you have a person they can't even define a simple situation related to the Covid whether a person could eat there or not? Plus the whole time when you do ask her questions she acts like she is bothered like she has something else more important to do. I would retrain her if she did not comply she would get written up and fired. Also today I ordered a couple hamburgers they were not even warm they did not even melt the cheese I ordered two bacon cheeseburgers and they were terrible the worst burger that I've had at Burger King. Just to let you know I do like Burger King I've even done a few surveys and complemented the establishments that I were at. Because the presentation of the hamburger the quality of the hamburger as well as the temperature of a hamburger was phenomenal that Burger King was in Martinez it was excellent this one is the worst I've ever been to I give them an F.. failing customer service for failing food and for failing management training of these employees! YOU FAILED.. whoever was in charge of training this person and whatever manager was on duty both times that I've been there they need to all be trained or fired!! read more

I would give these rude nasty ppl a one star if I could. The order board is out. The menu board is out on o e side. They messed up my order then were rude about it. I ask for my money back. And left. Starve before you stop here! read more

After a long day on the road with the boyfriend, I decide that I need a bathroom break. We see a Burger King, and decide to stop there. I don't like to use the bathroom without buying something, so I ask the boyfriend if he wants anything to eat. He tells me to get him a soft-serve ice cream. The first thing I see as I walk through the door is a surly teenager in her Burger King uniform standing right in front of the door, playing on her smartphone. She doesn't even look up as I walk past her. I assume she is on her break. I decide to use the bathroom first. The first thing I notice is that the one stall is occupied. I hear a lot of mysterious "snorts" as I wait. Finally after waiting 7 minutes for the stall to open up, a very sketchy looking woman comes out, talking to herself. There must we a crack-house nearby. After I finish using the bathroom, I go to the front counter to order our soft-serves. I see two people working behind the counter. One looks like he is 14, and the other like he is 16. The 14 year old looks like he is having a heart attack. Beads of sweat are visible on his forehead as he rushes around, trying to serve the swarm of cars waiting in the drive-thru. There is only one man ahead of me, but both boys are working, serving the people in the drive-thru, but not us. The man and I exchange a sympathetic look to each other. After waiting 15 minutes, the man gets his food, but they forget to give him ketchup. That takes another 5 minutes. Then finally it is my turn. I order two soft-serves. I think it will only take a second, as the machine is right there....but the boys go back to helping the people in the drive-thru. After about 15 minutes, the nervous 14 year old looks at me, and you can see the panic: In the frenzy he forgot about me. He then proceeds to put a tiny blob of ice cream into two cones, and hands it to me. I ask why the restaurant is so under-staffed, and he answers "Uh.....I dunno" As I get back in the car I realize that my boyfriend has been waiting for me for almost an hour. He looks angry, as I pass him the tiny ice cream cone. "That's it?!?!?!" he asks as he stares at the morsel of ice cream that will only take him one bite to finish. "They are REALLY understaffed". I reply. So, unless you like wasting time, hanging out with crackheads, and getting ripped off (the soft-serve was WAY too small), I would recommend skipping this Burger King. Go to the Jack N The Box across the street! read more

Standard BK. Had a guy take our order but mess like it up like 3 times. Did not mind at all since he was super nice and very apologetic. The King has been nice to me in times of need, so I will always be a supporter. read more

1st Burger King that didn't make me sick. But they made both my friends burgers wrong.

i had the ghost pepper whopper from here, i was fighting the urge to vomit throughout that meal. it was like someone took a slice of nacho cheese and stuffed it full of orange food coloring, it wasn't spicy either. read more