The drive-through window staff are very kind - they always greet customers with a smile. The store manager is knowledgeable and helpful. Thank you for the great service! read more

Never use the app and select the drive through option. I was subjected to 'please pull forward and we'll bring it out to you' - only to realize that there wasn't a spot for me to park, rather it was a straight away to the street. It was an unreal situation, with people getting out and yelling at me - all the while, there was literally no where for me to go, unless I was willing to drive on the wrong side of the road to get to the parking lot. Total nightmare fuel. read more

Had ordered a sandwich and tacos, one tacos was broken so I asked to get a new one, she looked at me like if it was a problem. She said I'd get another one, I finished my food and had to go back to counter to ask where my taco was, wasn't ready, wasn't made. They did up giving me two tacos but was two tacos that was sitting around for who knows how long. Terrible customer service read more

I find the AI drive thru machine very annoying. It's slow and frustrating. Please give the cashier their job back.

This morning I decided to get breakfast here at BK. I went through the drive-thru. The man name Jose helped me. He mentioned to do my best in parking on the side and make sure the cars can drive past me. There was a big truck behind me. A very old man and a new big blue truck. I think he was nervous to drive past me. So I re park again to make sure that guy feels comfortable driving past me. Jose apologies to me. We spoke for a bit. I told him this got nothing to do with him. He is working. They put the tesla charging station there so it makes it harder for the costumer to park and wait for their food at the drive-thru. He mentioned he sometimes get angry costumers. I mean it isnt the employee doing so dont take it out on them. It is whoever decided to make a plan to put the tesla stations there. I went in here to eat a few weeks ago. The place looks very good and new. The ambiance inside is very clean. read more

I think this is the first five stars I've ever given to a fast food restaurant. Well the AI ordering was annoying in the drive-through. It produced excellent results. I ended up with a whopper with no ketchup add mustard. And can I say how freaking nice it is to get an actual hot burger and hot fries. That's right the burger was hot and the fries were blazing. All the stars. read more

Quick and friendly service, good food! Clean and safe parking lot with plenty of parking

This is Burger King on the Main Drag of San Mateo--El Camino Real. It's not the easiest to find or get into, but it's worth the effort. The best way to enter this Burger King is to be going north on El Camino. Parking may be a bit of problem as all the front slots are for Tesla electric cars. If you have a Tesla, then here's a good spot to charge up. There is a drive-through, and unfortunately, if you eat in, the drive-through window is annoying as you hear each new arrival being greeted by automated counter clerk. The inside counter clerk, on the other hand, is very pleasant and helpful. It had been a few years since I had eaten at a Burger King (oh, and if you are like me, you will be SHOCKED by the prices of fast food, but that's the way of the world now) and the the counter clerk was helpful, patient, and very quick. There were five people on our one order, all with different requests, and they were all met with a smile and filled correctly. Our wait for our order was under 10 minutes; the food was hot and fresh, and we were pleased. Here is another drawback to this location, the bathrooms are kept locked. I am assuming due to the homeless population in downtown San Mateo. To me that is shameful, but I guess it's what you do when you're in business. read more

Bad service always ruins any restaurant experience. This location has some of the worst service I've had in a long time. Looked like they had about 10 people behind the counter and no one really doing much of anything. Gave me horrible attitude when they forgot about my order. Bad vibes all around. read more

Inside aren't 70s anymore since remodel. Bathrooms much cleaner and locked behind a keypad for customers only. Tesla chargers functional and working. NO access to adjacent Hillsdale Caltrain station. read more

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Absolute morons. How hard is it to follow directions? Management was no better. Called to tell them how they messed up my order and he was so dismissive. Zero pride in their company read more

The inside remodel is nice. Clean, spacious and a little bare. The food is what you would expect from any BK you walk in to. The only thing I dislike is the location. Getting out of the parking lot during peak commute can be challenging. Seems like the franchise is only interested in Tesla charging stations, not burgers and fries. read more

Newly updated, clean, and open. Loved the stack of BL crowns for the kiddos. Tesla chargers. read more

Burger King - Stacks of BK crowns - Fast Food Near Me - San Mateo, California

No need to spend gems, this is a 3-crown victory. I deployed the Triple Whopper and it took their tower in seconds, leaving them to emote 'Wow!' as if they'd just seen a perfectly-timed Mega Knight. The lettuce, tomato, and onion were a flawless counter-push, and the bacon was the perfect support card to get the job done. The fries were a swarm of Goblins, and they were gone almost as quickly. The service was so fast it was like a Hog Rider speeding to the tower. The drive-thru attendant slid my combo box over, a perfectly executed play with no wasted elixir. My drink was the perfect Freeze spell, and the entire experience was just a massive, high-value push. This is the most efficient tactic available for a quick and satisfying meal, no nerfs needed. I'm already saving up my gold for the next raid. It deserves a five star drop read more

They have an AI order taking machine that is slow and gets the information wrong. When the machine does not understand a customer the process just stops until a human can intervene. Prices are very high compared to other fast food outlets even though their labor costs must be low with the level of automation. Looks like they also offset operating costs with EV charging. read more

horrible experience. its been over and over with this place and would not recommend ever. stay away - drive to redwood city or san bruno - don't eat here. i finally complained to corporate - the owner was supposed to reach out but never did. i am certain this place is underperforming - no care at all. we never eat here but pick up through the drive through. always find out issues when we get home. guilty pleasure - but not in the san mateo burger king. more like an un-pleasurable experience ever time. this place = trash i will never eat at this burger king again read more

Burger King - green tomatoes - garbage whopper - love - Fast Food Near Me - San Mateo, California

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I would give Burger King "0" stars if I could. Burger King advertises a "Meal Deal" special. My husband called to confirm that this location offered it. He was told "Yes" but cost $5.99 not $4.99. After standing in a long line, he asked for the special. He was told that they didn't offer it. He spoke to the manager, who said the employee must not have understood his question. Maybe if they don't speak English they should consult with another employee who does. Anyway, they ended up honoring the special. My husband got it for me. I felt sick after eating it. We will not go back and would not recommend Burger King to anyone. read more

I got a small drink and was shocked to see a $ 4.19 bill I can get a burger for that price at in and out The place is so sterile no napkins or condiments and bath rooms are locked need a code to get in sort of like no ambiance Why would one dine here read more

They are really nice and they give you your food to you fresh and it's very very clean

I had gotten my burger like this, there was a pickle on the top of my bun I was confused but it was kinda funny but please don't do this again read more

This has got to be the SLOWEST Burger King I've been to. 10min to make a breakfast sandwich.

I stopped by one evening on Friday. Only the drive through was open, but I had planned on utilizing that anyways haha. I have to say that I did not anticipate the extremely long wait time. I feel really bad for the staff then, I imagined they were understaffed and that's what caused the long wait times. We saw quite a bit of cars give up and just leave. It took probably like 20-30 minutes in that line. You could tell that people were so happy to make it to the order intercom since they were shouting their orders! I was hoping the food was going to be worth the wait since I had a craving for a friend chicken sandwich. It had always been so delicious in my previous experiences. I was a bit let down since the chicken wasn't really crispy. I had a couple of crispy bites, but it really was just breaded chicken. It was overall a let down unfortunately. Sighhhh. read more

Burger King - Fast Food Near Me - San Mateo, California

I actually had a very good Burger King experience. I ordered the impossible Whopper with no mayo, and it was made perfectly. It was also super fresh. I ordered two large orders of fries. They too were cooked to perfection and fresh. The dining room was clean, and only one creepy vagrant wandered in while I was eating. All in all I'd say it was a good experience. Oh, and the service was fast and friendly too. read more

Burger King - The storefront - Fast Food Near Me - San Mateo, California

To the lady manager who gave me issues today when I told her my order is wrong ... she gave me such attitude and didn't understand! BK get people who understand and can do their f-ing job!!! read more

The food is okay. Definitely not the worse Burger King I've ordered from. As Far as ALL the negative reviews it's received, 100% accurate. customer service is a JOKE here. Friday night. 8:20pm theres one car in front of me, guy orders his food and goes to next window to pickup. the automated girl voice comes on, asking to take my order, so I start ordering, *Crickets* wait a couple minutes, nothing. couple more. nothing. I say hello, ZERO response. Naturally, having worked at a fast food competitor in highschool, I'm like her headset must have died, so I pull forward. The girl makes eye contact, while standing next to another girl, and someone else is on a step stool stosking something by the front counter. minutes go by. nothing. eventually she comes to the window, there's a whole line of cars behind me who have also pulled forward, and I couldn't help to notice she hadn't taken a single order while I was watching her. she comes to the window asking me what my order was. I said nothing. I sat back there for almost 10 minutes no response after I tried to prder twice. so I pulled forward. don't think the gentleman behind me or the one behind him ordered yet either. I could tell she was mad, but she didn't say anything, just rudely proceeded to take my order, meanwhile I was just polite as I could tell that the entitlement was real. Whatever happened to fast food being one of those stepping stones where highschool kids worked to gain real life work experience and developed good work ethics? Lady was well into her late 20's early 30's. Making a "career" shouldn't mean creating a horrible experience with customers who choose to come to your establishment to spend their hard earned money. I'm usually the most kind of patient person, but when 5-6 different employees make eye contact, proceed to do absolutely nothing but stand there watching 1 person work, then have this attitude that the customer should apologize for trying several times to make contact at the loud speaker, zero response, and I know she heard it through her headset the whole time, as well as 4 other headsets I seen in there looking through the window back at me. Never been a fan of McDonald's food, but how many negative reviews does a place get, before someone begins to pay attetion? read more

Run far far away! Ordered the Texas double whopper, didn't eat the tomatoes, have been sick for 3 days now, no longer will be a customer

Located right on the El Camino Real just up the road from Hillsdale Shopping Center, this Burger King is a standalone restaurant which means you can easily get a table as this place is spacious. Ordering from the counter is easy enough, but the self-serve soda fountains always seem to be in disrepair here. Want a Diet Coke? You may wind up getting straight soda water instead. :-/ The ice machines work well, however. It's probably better to order via the Drive-Thru here and take your food home with you. read more

I like Burger King but this specific Burger King service is not good. I called customer service and when they picked up the phone they hanged up on me in an instant. read more

They Always Succeed to Disappoint!!!!:/:/ Wanted to try the Million dollar Whopper promo, tried two outta three: The Mex Corn Whopper and the Maple bourbon Q Whopper!!!! I admit the two I had, I didn't order from this particular BK!!!! Here's my Gripe!!!! I tried to order the Fried pickle ranch Whopper Twice (each weekend), at the SM Location and BOTH times they told me they were outta pickles!!!!! Now I can't do the review of which one was the Best!!!!:/:/ Don't waste your time here, the Service STINKS!!!!! read more

The food is fine, but the service is a problem. I usually order ahead on the app only to show up at the designated pick up time to wait...and wait. You have to check your order before you leave too because they will often miss things in your order. Incredibly, I was missing both a drink and a burger today. I told the guy who handed me my order. He checked the receipt and gave me another drink cup. When I mentioned I was missing a burger again, the guy was trying to tell me the order was right. I pointed out that on the receipt, that there should be three burgers in my order and then another guy who I presume was the manager came over and told me to calm down. He took my order back to the prep area, checked the receipt and then put the missing burger in my order and handed it to me. No apology. The kicker is when I later was eating my burger, one of the burgers that was originally put in my bag was prepared wrong. It was supposed to be mayo only. Instead it was mustard only. It's not even that they're understaffed. There were like seven people working today. I've never seen that many people working there. Unfortunately, these guys just suck. read more

Loved the impossible whopper would get this again. It had a great charred tasted to it. read more

Burger King - Impossible Whopper - Fast Food Near Me - San Mateo, California

PLEASE READ!! Friday my mother and I being two women decided to go through the drive thru. When we were entering the burger king my mother noticed the MANAGER sitting in his car obviously not worried about what he is getting payed for. Whatever we didn't think much of it until we got to the window and that's when my mother informed me the manager was taking pictures of her car. I was extremely confused on why the manger had the guts to take pictures of a woman's car but not enough guts to get confronted by me. When we asked the worker at the window, he tried coming off as it was "normal behavior" from the manager and couldn't give us ANY valid reason on why the CREEP manager felt the need to take photos of women minding their business in a drive thru. If you are looking for any Burger King NEVER come HERE!! Unless you would like harassment from the manager. Stay safe from places like this with workers like this. Thank you! read more

Impossible whopper is very good)) but the level of service is very low((( Due to the low level of service, the desire to go to Burger King disappears! read more

The food is good but the customer service sucks last time I whet there there machine wasn't working for Apple Pay so I left next time I went there the guy was like oh what happened and he's questioning me there machine wasn't working how dare he question me he's working at burger not even a job that pays and he had the audacity to question me a customer he was very rude about the problem and next time don't question your customer instead how about you question a mechanic so he can fix your Apple Pay machine. read more

Horrible experience. One order of fries takes 30 minutes. No one even working. All of staff just talking and If you don't ask them. Your order would never be ready. Jesus. read more

I hadn't been to a BK in years, but there was a T-Mobile free Whopper deal that got hubby and I to download the app...which then resulted in us seeing the $7 deal for a Whopper plus Impossible Burger combo so we ended up having 2 Whoppers, an Impossible Whopper, and fries ($1) for dinner. Now I know that defeats the purpose of having the Impossible Burger because the idea is to get people to replace the Whopper that they would eat with an Impossible Whopper, thereby reducing the consumption of beef. But how else would we do a taste test? BK runs a lot of deals through their app and through the mail that make eating there pretty affordable. We decided to eat in so we could have our burgers as "fresh" as possible. The location itself is clean enough to eat in although could be better lit. The food is about average for a BK, not worse or better than other BK's I can remember, but I haven't been to a BK in a while because their food is just so average. As for the Impossible Whopper vs Whopper taste test: the Whopper still hits the spot more with the beef picking up more of that flame grilled flavor and the Impossible patty having that slightly bean-y taste I associate with veggie patties. However, both burgers had so (too) much mayo and ketchup that the difference in the flavor of the patties was diminished. If I were in the mood for a Whopper, I wouldn't mind having the possible Whopper instead... if it wasn't too much more expensive. So yea, a BK that has average food with average cleanliness would usually get 3 stars from me. I wouldn't mind coming here if other people suggested it, but I wouldn't come of my own volition. I docked an extra star because the staff isn't the most efficient. The pick up process was a bit of a pain, we had to ask for water twice, and they left off the pickles in 2 of our sandwiches (actually, they marked no pickles on the wrapper even though our order didn't say no pickles). Not related to this location and not reflected in my rating for this place is now bad the app is. Taco Bell and Panda Express both have significantly better apps. read more

Burger King - WHOPPER - Fast Food Near Me - San Mateo, California

After waiting thirty minutes for two items, I was given the wrong items. I didn't have time for them to mess up another order, so I asked for a refund. The employee went to get the manager and the manager not only didn't know how to process a refund, but also couldn't speak a single word of English. This is the "manager." What a pathetic joke. It took another thirty minutes to get a refund. A manager from the nearest store who actually speaks English had to come save the day and they still couldn't process the refund to my card. They had to pay me in cash. They should all be ashamed and unemployed. Most of them should be deported. read more

Cold onion rings and attitude: no thank you... my nephew was charged $10 for a whopper, too.

This had the slowest drive through ever. Came for their Whopper Wednesday which gives you a regular sized Whooper for $1! Great deal right?!? The thing is my Whooper tasted sad. It did NOT taste freshly made at all. The beef was super dry, the tomato was soagy, and the cheese wasn't melted. Overall, I guess I got what I paid for. read more

The tall latino male Jose is very rude. His customer service is rude. He seems like he hates his job. I ordered no ice and my drink had ice in it. I asked to make a new drink without ice and he threw a fit bc he said I never said No Ice. Now he's trying to argue with me and being being very rude over making me a new drink without ice My order was $40+ and I asked for ranch and he said The maximum was 2 ranches bc he already had given me other sauces. If he hates his job so much that he can't be polite Then he needs to find another job read more