I visited this location twice in 7 days. Both times the parking lot had trash in almost all areas of the lot. The trash cans were overflowing. The woman on the drive-thru headset was rude and short with me. My medium hash browns order was shorted. No receipt was given. I have patronized this location off and on for years. Its never been this bad before. I will not be returning to this location. read more

If I can give it 0 stars I would. It's like they try to give you no customer service. People up front just stand around, and just look at you. No effort whatsoever. This needs to be addressed and fixed!! read more

I had a Whopper and fries last week, both were just warm, not even close to hot. We consumed them but sure did not enjoy them. What happened to this place. Fast food has never been noted to be healthy, but it was good. I remember really enjoying it. It's so disappointing to get food like that. I suppose we could have 'taken it back'. Instead, I am just not going back. It boils down to what the store manager does with the resources he has. Making the employees do their job at the expected pace, operating the cooking equipment at the right temperature. Basically, do his job to make sure the food is nearly perfect every sandwich, every time. In my opinion, 100% of the employees should be replaced with machines that can make hamburgers and fries. The manager should be replaced by an AI. read more

Pardon my language but this Burger King is absolutely fucking disgusting. Their employees are rude, unprofessional, and trashy. After asking them kindly to fix my sons burger after I asked them not to put mustard on it due to him being allergic, Manuel (one of the employees) threw his burger and looked at me then rudely said "Next time order it without mustard because now i have to throw away this burger". Who says that??? and he has the nerve to scream at my boys! If they would have made it right the first time we wouldn't have had an issue. Rudest people ever, don't waste your money here. read more

They got my order wrong, all I ordered was two whoppers meals with a Coke, the other with the sprite. Neither drinks were soda just carbonation. Decided not to go back not worth the time. read more

The kid at drive through window was rude and when told him he should be more polite and respectful to the customer he made a sarcastic remark that the customer is always correct and rolled his eyes. My meal was missing my fries and drink. I had to go back and argued for 5 more minutes about my missing items. read more

Check your order. Can't event get it right when you pull up and park and wait for a couple kids meals and sandwiches. Still forgot all the fries. Shame on me for expecting a basic service and fulfillment of an order. Apparently it is hard to match even line items to an order. Not the first time. Fail and want $20 an hour to do what? put random items in bags??? Fail and will be disputing. Don't try going in that's no help and the Phone number is always busy. Going elsewhere. Best of luck read more

I haven't been to B.K. in so long! They have a special 2xWhopper Jr. for $5. So as I drove by I decided to pop in. The staff were friendly, efficient. My burgers arrived quick! I lifted the top bun to add mayo...OMG. Lots of fresh crunchy lettuce. Two big fresh pickles. FRESH crunchy onions. I could tell these 2 burgers were just made! The cheese was more than just a ' yellow' stain (or cold like the other guys) and the cheese was melty! Yummy. Fresh tomatoes. And the Whopper was hot throughout, even the bun was warm. The tables were clean. It was pleasant to Dine-In. Nice selection of drinks on tap. The temperature was nice in the dining room, not too cold or hot...just right. The clientele were well behaved cept for a large family arguing, talking loudly w/ whiney kids in the corner. But sadly, I've noticed this kinda behavior is everywhere. Rude families acting like they're the only ones in the restaurant. So I won't hold this against Burger King. I'll be back again soon! read more

The food is usually good. But tbh the service is usually pretty bad. I've been going there for my whole life cuz I live down the street and everytime the cashiers have rude comments. It makes me not feel comfortable to complete my order... read more

I work 3 jobs I just need some food ! "Payimg taxes jobs ! How iam I suppose to eat when these place look like trash and that's all the food I can't afford my appetite is gone now thanks BK !! read more

Burger King - Trash ! Sauce on the window - Fast Food Near Me - San Mateo, California

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Hace unos días fui a este restaurante y yo porque no sé tanto inglés pregunté si había una persona que hablara español. Porque yo sé que aquí a veces tienen personas que hablan español. Un niño de como sus 19 años 18 años me ignoró y me hizo parquearme y me siguió hablando inglés sabiendo que yo no sabía inglés y le valió. yo de verdad no recomiendo venir a este lugar porque no es la primera vez que este niño me ha hecho esto. Y no solamente eso pero es muy rudo con las personas a veces. read more

Pro tips; 1. Check your bag!! 2. Ask for a receipt! 3. If any errors; park your car!!! Tonight I ordered a number 1 but with onion rings. They couldn't give me a receipt tonight because their "machine couldn't print". I clearly asked for onion rings with a loud voice to their speaker. Apparently they didn't follow through, but it was too late long line tonight and was home by the time I checked. But food was good anyway.... Food 5 stars Service 0 stars read more

Terrible service, as an Amazon delivery driver, I only have 30 minutes of lunch, 25 minutes were spent waiting while the employees let the line form to more than 4 customers myself included, and kept them waiting while the employees dicked around and laughed and spoke and joked around more than attend their waiting customers. Terrible service, went to McDonald's instead where they take care of you with a quickness read more

Waited 30 mins for my smallish order. Rude staff, who don't greet you, or thank you. Check your order, they ALWAYS forget something

Not bad, I haven't been to a Burger King on my own in YEARS!!!!!! Quit eating meat back in 1998. Tried their veggie burger like over 10 years ago and had a bad reaction, think it was grilled on the same area as themeat? Not at this location, in Morgan Hill. Now flash forward to the present, 2020!!!! Yes COVID times. Knowing that they sell the Impossible Whopper, I wanted to try it. Parked my car, door was locked to the restaurant, they only offer the drive-thru. Got back into my car and noticed that the line moved at a decent pace. Lady took my order and I was on my way quicker I had thought. Went home to eat my $7.33 Impossible Burger. Added some cheese and more ketchup. It was good, just wish that the cost was a tad bit lower. I will go back and eat one again as a treat, just won't be a weekly adventure, more like monthly. read more

Terrible wait time. 20 minutes for a burger is ridiculous. The drive-through line only had three cars but they staying there for 15 minutes. I finally decided to go inside and still have to wait 20 minutes. Luckily I ate in the restaurant because when I open the bag they forgot half the food. The only redeeming quality is the food is actually pretty tasty. Kid was a little disappointed they slather 10 tablespoons of mustard and 14 pickles on the kids burger. Thought most restaurants kept mustard and pickles off of kids meals. Also the main entrance is blocked by some greasy slathering mess with trash in it. Not to mention two kids come in and decide to just lay their bikes down blocking the doors so nobody can get in and out. read more

I was kind of hoping since the last time I've been here, three months ago, that they would have changed their service United. I have nothing to really say that about the food. Just that, they do not really respond to customer service very well and it will charge you if you want to correct your food especially in the Drive-Thru now too. The food is fine, just make sure that you get your order straight and are not offended by the comment did the person says while in line. We literally ask how much an extra drink is and he said "are you kidding me?" I believe that was pretty rude. We didn't ask any other questions. We just had to repeat our order a couple times like normal, and then you drive through but it's a shame we gave this place another chance and they failed, even in the Drive-Thru. I recommend the McDonald's in Foster City. read more

Check your order before pulling away!!! I ordered chicken sandwich and large fries. Paid, pulled away and found in my bag chicken sandwich and no fries. read more

Costumer Service is bad! We came in when there was like 2 people already done eating and leaving.We ordered our breakfast and waited at this point in a total empty store for 20 mins for our food and drinks, they kept making only to go orders , but then a family they know got there 20 mins after us and got their coffee and food before us. Until the cashier noticed i got up and was annoyed since we were there waiting for our food and they got theirs first just because they're friends or family. So rude! read more

Literally came tonight around 8:59pm , the Hispanic woman at the cash register was so rude, like I get nobody likes their job but bro, be better. I literally said "hello" and I get A stank look as I hand my card I get a "puta madre" and proceeds to give a stank look like who shit in your cereal this morning . Also thanks for my purposely crushed ass food... l read more

We do not usually do ff but we needed a quick bite to eat and it was late- late for us is 10:38. I am not going to bore you with the details however as stated with other customers at this BK location. Staff here are RUDE AF. The worst customer service we have ever experienced at a drive thru. I am shocked that such service exist. All we can say is that we will never come here again. Stick to places were customer service is great and the food is 101 times better. We will never cheat on Jacks Prime again! Hopefully they have a manager who takes times to read the reviews posted on yelp. If so DO your job manager and train your staff not to be such a$$holes! read more

This BK is wonderful. They have the impossible whopper which was so delicious (and yes I confirmed it was not real beef). Staff is super friendly and they always get all my sauces right when I get delivery. read more

Burger King - Impossible - Fast Food Near Me - San Mateo, California

Service is very slow. They don't have enough people working here taking orders. Line is crazy long

Well don't know how to get started on this episode! This was a first time using the app and grub hub to get food. It was nice to order from the app, not so nice to see a whopper cost almost half as much more! It was free delivery (?), but even then the service couldn't find me to make that delivery to sum it up? Cold food!! read more

Currently waiting in the drive through line in a Friday at 9 pm. Each car literally waits at the order speaker for 5 minutes. So, 4 cars and 20 minutes later, I hope to order. Is there only one person working here? read more

What can you say? It's BK, you know what you're going to get. The food is never that great but it's edible and hits the spot. And an hour later you regret eating it and hate what it's doing to your body and begin rethinking every decision you've made in your life. The drive through here is atrocious. I've never been to any drive-up ordering place with a worse positioning of the menu. It's at such an angle and slightly hidden behind the speaker you order from that's it's super difficult to read. And with the sun blinding you at the right time of day you can forget trying to make sense of anything. Never had an issue with staff, always friendly (well as friendly as you'd expect) and they try to get you through there as quickly as possible. read more

Burger King is supposed to be the quickest fast food service for drive thru patrons. However, I don't get it, when you actually make a physical effort to walk in and, then, they make you wait, in order to fill out orders for people, who drive up, AFTER you have already been waiting in the order line for a clerk to even acknowledge you and just say, "I'll be right with you". I have had this happen, not only at this location, but at other BK locations, as well as McD's. Something seems backwards! I believe you should treat all customers fairly, especially those, who actually come into your building to patronize your business. Plus for plenty of parking. Kinda' like the 70's-90's interior. Need some work on the men's bathroom. read more

Food quality is standard. Wait time is longer than average for fast food. Drive through service is average, but most importantly... Customer service is awful. I live really close to this location and give them my business at least once a week, but considering avoiding it altogether based on the last dozen times I've experienced and witnessed the problems they have with human-to-human interaction. I look like most of the people working there. I have a strong respect for people who work in jobs dealing with the public. It's difficult, frustrating, and I am very grateful for those that take on food service jobs (my partner is also in food service industry) but this place really needs help. Get a manager in there that makes customer service a priority, please. read more

I hate to sound like a racist but I'm highly upset and I am not!! Tonight I drove through the drive through just a few minutes ago and had to repeat my order three (3) times. I paid for my food and when they handed it to me I went to check it and an item was still missing. When I asked the lady to order an extra plain cheeseburger she told me look how long the love of cars is behind you. You need to go through the drive through again. What The Heck! The bottom line is if you are going to work the drive through window, you should at least speak and understand English. This will be my last tome going here. read more

soft serve is like sorbet not creamy at all unlike all other burger kings we regularly go to i couldn't even eat it after one bite very very disappointed read more

Super friendly workers. Breakfast here is usually pretty good; the hash brown coins could use some work. Otherwise, place is very clean and food is filling. read more

The food here was great, except for the for what they charge me for and what I got. I Paid for a large and got a medium fries and med drink. Went inside to complain and was lied to my face about it by what looks to me like the manager (lady) and the owner himself.! read more

Burger King - Large?? Hahahha no I don't think so smh - Fast Food Near Me - San Mateo, California

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There new stuffed burger is, perhaps, the worst burger I've eaten. I thought they gave me the wrong burger, but they said. If it was stuffed I could not taste the bacon and cheese. I like my burgers rare but this one was raw. Two things that saved this from being a one star review was the pleasant woman at the window and it also seemed to be the only fast-food restaurant that had a drive-thru window along this stretch of El Camino read more

I go to this BK mostly because its the closest BK thats open near my home. However I find that the service there usually sucks. The staff look like their miserable and underpaid. And seem more intent on just rushing you through the door so you could leave them back to their miserable lives. Usually after getting my order I say "Thanks" just out of courtesy and I either get no response or a "no problem". Ummm.....arn't they suppose to be thanking ME for my business? read more

Love Burger King. But this location is awful. The meat tastes boiled, not flame broiled and the service leaves a whole lot to be desired.

Soooo disappointed ... to have a metal tray shoved into my face in the drive thru with a sour-faced man saying "Just put the card in there." IT IS AIRBORNE ... wear a mask instead of rudely doing this wearing filthy disposable gloves. Never. Again. read more

This location was pretty clean and not too busy when I came in. After I placed my order, it took only a few minutes for the burger to come out. Now here's the fun part. What did i order? The Halloween Whopper of course! I also tried a regular whopper for comparison. Disappointingly however, the two tasted pretty much the same. I wouldn't be able to distinguish the two if I were blindfolded. The only novelty is the color. Oh well, trying it once was just fine. read more

I am a fan! I've been here 3 times this year; each time the drive-up line moves at a good clip. Each time, I receive my food warm and cooked just right. And each time, i ask for everything, but no mayonnaise and they always get it right. Kudo's to the manager and team here! I always get the correct change back. I am always treated well at this BK. read more

People that work drive thru are brand ambassadors...they should not be rude or short. This place needs to definitely train their employees not to ask the customer "is that all?" after every order item stated by customer. Give people a chance to order, instead of cutting them off every time they stop to look at the menu. Try asking the customer how their evening is when they get to the window...not just spitting out the he order total and collecting the money. And the sad part is people like this are asking for an increase in the minimum wage....yet still provide crappy customer service. So.... In addition to bad customer service, we also waited over 20min for our food in the drive thru. Argh!!!! read more

The manager or owner are very nice in my opinion they get 5 stars but my sandwich more like 3.5 because it had a ton of mayo and tomatoes and lettuce were not fresh so I took them off.my onion rings get 5 stars. The place is clean and the environment is nice and you have a TV room that feels like home! read more

Burger King - Fast Food Near Me - San Mateo, California