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    Shake Shack Hillsdale

    2.9 (552 reviews)
    Closed 10:00 am - 10:00 pm
    Updated 2 months ago

    Order Shake Shack Hillsdale Takeout or Delivery

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    SHAKE SHACK HILLSDALE ATMOSPHERE

    What's the vibe?
    Moderate noise
    Outdoor seating
    Good for groups
    Dogs allowed

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    Summer C.

    When my burgers came to the table, it looked like as if the toppings had been thrown on. I had to slide the onions and pickles back inside the burger for a good picture, hahah. The burger was put together very sloppily. The patty on both buns is too dry, no juice at all. The free sauce that came with my ShackBurger was wayyyy too thick! I couldn't pour it out of the plastic container even if I shook it! The dining area was clean.

    Signature AVOCADO BACON  (With no bacon or avocado... wtf)
    Raymond S.

    Well here's the story. We ordered through a kiosk, I'm not sure if you could order at the register but idc much about that. We ordered a bacon avocado burger and bacon cheeseburger and fries. The food came out quick(nice!). However, thats when we notice that the "Bacon Avocado burger" had no BACON nor AVOCADO! (Devastating! I know!). So we mentioned it to them and he was like "Do you want it on the side?" ... well duh! And gave it to us in a small bag. They fixed it! (Kind of)... My issued is not how they fixed it. It's not making it correctly when that is the item we ordered! Like it's in the name! Not like it was an add on or customized. I rather my food take awhile and correct than quick and wrong. It wasnt even busy for them to mess up. Ugh the stress i had to endure for 2minutes without the bacon and avocado... idk if i could give them another chance. Our break up might be official. Also it was loud but thats not their fault it was the mother and father that couldn't control their loud ass children (6 of them). We decided to sit outside,away from them. The food was delicious though.

    Cheeseburger + Bacon, Caroline BBQ Burger with Fried Pickles, Fries, and a Dubai Chocolate Milkshake
    Matthew D.

    I went here for the first time and tried their burgers and fries and it was underwhelming. I ordered the cheeseburger with added bacon to it and a side of fries. My dad got the Carolina BBQ Burger with Fried Pickles. He also ordered the Dubai Chocolate Milkshake. The burger was good. It wasn't bad and the fries were nothing special. They're like Chick Fil A waffle fries. The burger was very disappointing. The Angus beef was too thin and I wished they were thicker. Burger was also way too small. My dad said that his burger wasn't that great either. The Dubai Chocolate Milkshake was the most let down and over hyped thing. For $10, it was not worth it. The chocolate shell was thin so it wouldn't crack. You could barely taste the chocolate and it was mostly the other stuff. We got 2 burgers, fries, and a milkshake for $37!! Not worth it and overpriced. I'd rather go to In N Out where you get the best quality burgers and fries for way cheaper.

    ShackBurger - sloppy, poorly assembled burger
    Lorraine G.

    This will likely be my last visit to this Shake Shack. After four tries, it's time to share my experience. I still remember my first visit during the pandemic. My friend and I ordered through the app while standing right outside. It was straightforward--place your order, get an estimated pick-up time, and check the monitors to see when it's ready. We waited a long time, but our names never appeared. When we asked an employee about our order, the woman rudely told us that if our name wasn't on the screen, our order wasn't ready. We ended up asking another employee, who was able to locate our food, but the experience left us with a negative first impression. As for the food on the 3 previous visits, I've always thought the burgers were just okay--nothing exceptional. Every burger I've had here has been lukewarm at best, never hot and fresh. Tonight's order was particularly disappointing. I got the ShackBurger and a frozen custard (vanilla & chocolate). The burger was a mess--sloppy assembly with tomatoes sliding out, a pickle against the cardboard box, and a sad, wilted lettuce leaf between the top bun and cheese. The buns were flat, and once I reassembled the burger, it looked so unappetizing. As usual, the burger was lukewarm with a soggy, flat bun. It wasn't worth the $7.99 as I was still hungry afterward. The only bright spot was the frozen custard. Another annoying detail: despite checking the box for napkins, they never include them, and I always have to ask. I've had great experiences at Shake Shacks on the East Coast, but this location consistently disappoints.

    Burgers
    Jose R.

    First let's start off with the location, nestled right in mall of Hillsdale in San Mateo. Wow this place has changed since we moved away from the Bay Area. Crazy! The food was great, our oldest kept saying it was better than In and Out, for me being California raised I thought that was sacrilegious to make such a statement. But wow, the burgers are delicious, they're smash burgers if you're ordering beef, their chicken is amazing and you can customize them extensively. The ambiance was a bit crowded as it was a weekend and the usual hangout for kids in area. Make this place you're must try, when you are craving a smash burgers! Their chili's included are delicious and offer the right amount of heat!

    Black truffle Parmesan fries, shack burger with bacon
    Cheryl C.

    My favorite burger spot in the area! The burger was tasty and the fries were crispy and flavorful. I had the shack burger with bacon added which was a great combination. I also tried the black truffle Parmesan fries which were delicious. Their strawberry peach iced tea is made with real fruit puree and was the perfect compliment to my burger + fries. They have both indoor and outdoor seating which connects to a nice outside area of the mall with other shops to walk around in.

    Ricca Cathrina E.

    Had a quick bite after a day of shopping. Service was fast. Place was busy but an attendant was quick in straightening up the tables which I appreciated. Love our burgers, ice cream, shake and fries. Self order counters may need a bit of organizing. The touch screens were a bit hard to use, customers ended up clicking the screen many times.

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    2 months ago

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    1 month ago

    Chronically understaffed. You don't get fast food speed or price. Just fast food service.

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    3 months ago

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    6 months ago

    I got a veggie burger. It was so salty that I couldn't even finish it. Zzzzzzzzzzzzzzz

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    7 months ago

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    9 months ago

    Food was lste, took 20 minutes then it was cold! The area was dirty and tables were not cleaned

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    Page 1 of 14

    Shake Shack Hillsdale Reviews in Other Languages

    Ask the Community - Shake Shack Hillsdale

    How big are the patties? Wondering if I should order a single or double. Thanks yalls!

    A little less than 1/4 pound. I order doubles.

    Can you order online?

    Hi Marla, You can order online at here:… 

    Who delivers the food, shake shack employee or outside service like door dash?

    Hi Erica, Thank you for your interest in ordering through the Shack App. We are excited to offer… 

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    Burger King

    Burger King

    2.2(164 reviews)
    0.3 mi
    $

    This morning I decided to get breakfast here at BK. I went through the drive-thru. The man name…read moreJose helped me. He mentioned to do my best in parking on the side and make sure the cars can drive past me. There was a big truck behind me. A very old man and a new big blue truck. I think he was nervous to drive past me. So I re park again to make sure that guy feels comfortable driving past me. Jose apologies to me. We spoke for a bit. I told him this got nothing to do with him. He is working. They put the tesla charging station there so it makes it harder for the costumer to park and wait for their food at the drive-thru. He mentioned he sometimes get angry costumers. I mean it isnt the employee doing so dont take it out on them. It is whoever decided to make a plan to put the tesla stations there. I went in here to eat a few weeks ago. The place looks very good and new. The ambiance inside is very clean.

    Very disappointing experience at this Burger King in San Mateo. I ordered a Triple Whopper and paid…read moreextra for bacon, but what I received was completely wrong. Instead of the Triple Whopper, I got what looked like a Double Whopper, and the sandwich came with jalapeños/spicy peppers that I did not order. On top of that, the bacon I paid an extra $1.70 for was missing. The order also took a long time to be prepared, and the customer service was poor. After waiting that long and paying almost $39 for the order, I expected them to at least prepare the food correctly. Wrong sandwich, ingredients I didn't ask for, missing paid extras, long wait, and bad service. Very disappointing experience. I would not recommend this location.

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    Burger King
    Burger King - Classic Wrap
Spicy Wrap
Honey Mustard Wrap

    Classic Wrap Spicy Wrap Honey Mustard Wrap

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    In-N-Out Burger - Double double animal style w/ animal style fries and chopped chilis on top!

    In-N-Out Burger

    3.9(1.1k reviews)
    6.2 mi
    $$

    It's reputation is undeniable…read more Where can I get a good burger, reasonably priced and made by a company and their staff with pride and care. No wonder most states are envious of how easy we can get their food. After a signing event a block away, we looked at the clock and learned there weren't many options for a relatively later dinner at 8:30 pm on a Monday night. We were a little worried about the drive up line so I convinced my friend thSt we should find a parking spot and dine in. We walked in and saw one line with four people ahead of us with two cashiers taking orders; that should beat the 9-10 cars that we saw snake out to Rollins Road. Besides the dining area inside, there are several outdoor tables in case you prefer that or the overflow is too much inside. A short time later, we placed our order, keeping the receipt handy and waiting for our # to be called. I took my beverage cup to the soda station to fill as my friend used the restroom. I found a disabled person table near the side entrance. When my friend reached the table and after he filled his beverage cup, I walked to to ketchup station which doubled as a pepper station too. Getting mini paper cups of both for us both, I brought them to the table and, about two minutes later, our # was called. I got the meal #2 which is comprised of a cheeseburger (https://www.yelp.com/user_local_photos?userid=saJuyv784apZzH--psHZ3Q&start=0&select=cLIXVi0sQXaMWTkcLRcbtw), fries, and a medium soda, fries requested well done (https://www.yelp.com/user_local_photos?userid=saJuyv784apZzH--psHZ3Q&start=0&select=4C2u6M3n35ODUWgYD-sxdA); haven't this for a number of years, it is as good as I remember. My friend commented about the fries, asking why they're different from other popular fast food places. I told him the the potatoes are fresh cut on site, a reason for my well done request. I alternated bites with the peppers (https://www.yelp.com/user_local_photos?userid=saJuyv784apZzH--psHZ3Q&start=0&select=SI8uVSAzW4uyKXBTTu9v5Q) for a change of pace. Thank you to In-N-Out for satisfying our hunger pangs. Thanks to Gavin who patiently and efficiently took our order and the expediting gal for pointing me to the ketchup and pepper station. .

    Millbrae in n out is extremely popular because it's the closest one from the SFO airport and it's…read moreacross from the station that has both Bart and Caltrain connections. Add all those tourists and transit people you also have people from the whole peninsula, you can understand how crowded it gets here. The parking lot is probably the worst part of the experience here because it's always congested so I do not recommend coming here is you are short of time. It shares the parking lot with the carwash and several other restaurants so you'll likely be stuck here for a long while regardless whether you are going through drive thru or parking. The food is standard in n out which means something if you either are local or tourist. In n out intentionally goes old school so there is no app no order ahead and everything is pretty much all hand made including fries. If you never had their fries you may be surprised at the difference in texture but you'll like it the more you try. The burger is fresh and my only complaint is that I don't like their buns especially if you do grilled onions or animal style because the buns get soggy and breaks apart. That's one part shake shack had the upper hand.

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    In-N-Out Burger - Love the vibe

    Love the vibe

    In-N-Out Burger - 4 Pattie's , 2 slices of cheese . Ask for a 4by4

    4 Pattie's , 2 slices of cheese . Ask for a 4by4

    In-N-Out Burger - Image

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    Shake Shack Hillsdale - burgers - Updated September 2026

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