Back at Shake Shack two days in a row! After my first visit, I shared some feedback and really appreciated corporate following up with a $15 credit toward my next order. Great customer service! I placed a mobile pickup order for 12:15 PM, and it was ready around 12:30 PM. I noticed my OREO Cookies & Cream Shake was already sitting out when I arrived around 12:10 PM, so by pickup time it had melted and wasn't as thick or cold as I expected. Not sure if that's the normal consistency or just because it sat out. The ShackBurger double patty was excellent -- simple, fresh, and satisfying. Added extra pickles and onions with sauce on the side, and everything came out perfect. The Spicy Fries were crispy and tasty, but I think the spice level could be turned up a few notches. Ranch was good, though a little thick. Overall, another great experience. The burger is definitely the highlight, and I appreciate Shake Shack taking care of the feedback! read more

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Shake Shack is a gem of Hillsdale mall! Convenient location with quick service. You order at a self-serve kiosk and the food comes out quickly. Smash burgers are always a special treat, and we're lucky to have them here in San Mateo! I found Shake Shack to be super flavorful, especially the gooey cheese!! [this review was made in connection with a Toast promotion] read more

It was Saturday night around 8pm when I came in and I was surprised at how empty the place was. The place was fairly clean and a lot of seating inside and outside. I got the K-Shack Fried Chicken Sandwich and the K-Shack BBQ Burger due to the BOGO deal that they were promoting along with a side of fries and shake. K-Shack Fried Chicken Sandwich: 3/5. I remember liking their regular fried chicken sandwich but I was so disappointed in this one! The chicken was crispy and sauced up with spicy sweet gochujang glaze but the chicken was room temp inside! I'm typically okay when food temperatures but it felt like the chicken sat for awhile before it was served. K-Shack BBQ Burger: 3/5. This was also an average burger. The KBBQ sauce in this burger was just not good. It was sour? Not sure how to describe the taste but it just didn't work. The meat was okay too and was greasy, just like how I remembered. Fries: 3/5. I love good crinkle fries but these also were okay to me. They were also not overly hot when served to me and I felt like I got the small pieces left at the bottom of the tray. Chocolate Shake: 5/5. The only redeeming factor of Shake Shack was this Shake. It was chocolatey, perfectly sweetened and thick! It was tasty on this warmer day. Overall, the food was average, especially for the price. I feel like for $11.49 a burger or chicken sandwich and $4.99 for fries is a lot for the amount of food and quality that you get. The only item worth stopping by to me is the Shakes. I totally get why the place was pretty empty. I wish that Shake Shack would go back to the good ole days where the food and service was cared a little more for! read more

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Manager here is really poor. Heard them tell a customer she was short staffed when they complained about delay in service. And was not too polite about it. read more

When my burgers came to the table, it looked like as if the toppings had been thrown on. I had to slide the onions and pickles back inside the burger for a good picture, hahah. The burger was put together very sloppily. The patty on both buns is too dry, no juice at all. The free sauce that came with my ShackBurger was wayyyy too thick! I couldn't pour it out of the plastic container even if I shook it! The dining area was clean. read more

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I've gotten shakes from shake shack before and they've been good. Today was the first time trying their Korean inspired new items as they had a bogo deal running. I got the k street burger without bun and it was very light. I get that the whole burger only had scallions and fried onions which I opted out of but still. The burger was super light. I wouldn't order the burger again. read more

Well here's the story. We ordered through a kiosk, I'm not sure if you could order at the register but idc much about that. We ordered a bacon avocado burger and bacon cheeseburger and fries. The food came out quick(nice!). However, thats when we notice that the "Bacon Avocado burger" had no BACON nor AVOCADO! (Devastating! I know!). So we mentioned it to them and he was like "Do you want it on the side?" ... well duh! And gave it to us in a small bag. They fixed it! (Kind of)... My issued is not how they fixed it. It's not making it correctly when that is the item we ordered! Like it's in the name! Not like it was an add on or customized. I rather my food take awhile and correct than quick and wrong. It wasnt even busy for them to mess up. Ugh the stress i had to endure for 2minutes without the bacon and avocado... idk if i could give them another chance. Our break up might be official. Also it was loud but thats not their fault it was the mother and father that couldn't control their loud ass children (6 of them). We decided to sit outside,away from them. The food was delicious though. read more

Shake Shack Hillsdale - Signature AVOCADO BACON (With no bacon or avocado... wtf) - Burgers Near Me - San Mateo, California

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This update is for the 2025 holiday drink, Peppermint Bark Chocolate Shake - I would not recommend this. It's $10 and it's supposed to have white chocolate covering the side of the cup that cracks off. The white chocolate cannot crack off, because the white chocolate layer is so thin, you need to scrape it off with a spoon. It's 100% NOT WORTH the price. The peppermint bark shake from Habit burger is better and cheaper. I'm rating this location 3 stars, because they should put more layers of white chocolate in the cup. That's the concept of the drink and it's false advertisement. read more

I went here for the first time and tried their burgers and fries and it was underwhelming. I ordered the cheeseburger with added bacon to it and a side of fries. My dad got the Carolina BBQ Burger with Fried Pickles. He also ordered the Dubai Chocolate Milkshake. The burger was good. It wasn't bad and the fries were nothing special. They're like Chick Fil A waffle fries. The burger was very disappointing. The Angus beef was too thin and I wished they were thicker. Burger was also way too small. My dad said that his burger wasn't that great either. The Dubai Chocolate Milkshake was the most let down and over hyped thing. For $10, it was not worth it. The chocolate shell was thin so it wouldn't crack. You could barely taste the chocolate and it was mostly the other stuff. We got 2 burgers, fries, and a milkshake for $37!! Not worth it and overpriced. I'd rather go to In N Out where you get the best quality burgers and fries for way cheaper. read more

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Their burgers are so good! In my honest opinion, I think their burgers are better than in n out! The burger tastes so fresh, juicy l, and melts in my mouth! Even their bread buns for their burgers are so soft and delicious! I always get the shake shack burger, and it never disappoints! I like how they have multiple iPads inside to order on your own bc sometimes I come with a lot of people and we take a little longer to order, so I feel less rushed to pick what I want to get! Their fries are always so fresh and crunchy! I get their chocolate shakes and have yet to try their Dubai chocolate shake because they are always sold out! I also like to order ahead and our order is ready in less than 10 min! Their corner location is top notch, lots of seating inside and out, and very kept clean! I love how you can find a bunch of seating outside in the inner grass area. Close to a lot of good stores too! Staff is always friendly and attentive! Highly recommend checking this place out! I will be coming back again and again when I crave a good burger! read more

Chronically understaffed. You don't get fast food speed or price. Just fast food service.

Just horrible. I did delivery with express delivery and the food was cold. The onion rings were tough and chewy like they had been made hours ago and left on the counter. The burger meat was totally overcooked and dry and tasteless, the avocado tasted like rubber as it was raw, there was one small tomato, and if there was any sauce on the burger I sure did not see or taste it. Totally unacceptable! Any fast food place would have done a lot better. And it was delivered to San Mateo. read more

This will likely be my last visit to this Shake Shack. After four tries, it's time to share my experience. I still remember my first visit during the pandemic. My friend and I ordered through the app while standing right outside. It was straightforward--place your order, get an estimated pick-up time, and check the monitors to see when it's ready. We waited a long time, but our names never appeared. When we asked an employee about our order, the woman rudely told us that if our name wasn't on the screen, our order wasn't ready. We ended up asking another employee, who was able to locate our food, but the experience left us with a negative first impression. As for the food on the 3 previous visits, I've always thought the burgers were just okay--nothing exceptional. Every burger I've had here has been lukewarm at best, never hot and fresh. Tonight's order was particularly disappointing. I got the ShackBurger and a frozen custard (vanilla & chocolate). The burger was a mess--sloppy assembly with tomatoes sliding out, a pickle against the cardboard box, and a sad, wilted lettuce leaf between the top bun and cheese. The buns were flat, and once I reassembled the burger, it looked so unappetizing. As usual, the burger was lukewarm with a soggy, flat bun. It wasn't worth the $7.99 as I was still hungry afterward. The only bright spot was the frozen custard. Another annoying detail: despite checking the box for napkins, they never include them, and I always have to ask. I've had great experiences at Shake Shacks on the East Coast, but this location consistently disappoints. read more

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We order here for at least twice a month, with coupons it's practically free and it's delicious. This shop's seasonings are on the heavier side so I actually prefer their lettuce wraps most of the times to make it less salty. read more

The food was good! After receiving the text stating "we will drop off your food in a moment! My husband and I waited and nada. After I walked up to get our food the fries were a bit cold (granted we had cheese on them) and my burger was realllyyyy pink on the inside (requested well done). The food was bearable and wasn't worth bringing it back and waiting an additional time. Still good! 4/5 read more

First let's start off with the location, nestled right in mall of Hillsdale in San Mateo. Wow this place has changed since we moved away from the Bay Area. Crazy! The food was great, our oldest kept saying it was better than In and Out, for me being California raised I thought that was sacrilegious to make such a statement. But wow, the burgers are delicious, they're smash burgers if you're ordering beef, their chicken is amazing and you can customize them extensively. The ambiance was a bit crowded as it was a weekend and the usual hangout for kids in area. Make this place you're must try, when you are craving a smash burgers! Their chili's included are delicious and offer the right amount of heat! read more

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My favorite burger spot in the area! The burger was tasty and the fries were crispy and flavorful. I had the shack burger with bacon added which was a great combination. I also tried the black truffle Parmesan fries which were delicious. Their strawberry peach iced tea is made with real fruit puree and was the perfect compliment to my burger + fries. They have both indoor and outdoor seating which connects to a nice outside area of the mall with other shops to walk around in. read more

Shake Shack Hillsdale - Black truffle Parmesan fries, shack burger with bacon - Burgers Near Me - San Mateo, California

Order was taken and done wrong the day before 03/31, I came in the next day (04/01) And they redid my sandwiches . Explained what happened, and were happy to help . Had a pleasant experience. read more

First time to try it, i really liked the decoration of the place and the fried onions hot dog was great, also the shack double was good i bot on the heavy side for me but the quality of the meat was good. read more

I got a veggie burger. It was so salty that I couldn't even finish it. Zzzzzzzzzzzzzzz

Had a quick bite after a day of shopping. Service was fast. Place was busy but an attendant was quick in straightening up the tables which I appreciated. Love our burgers, ice cream, shake and fries. Self order counters may need a bit of organizing. The touch screens were a bit hard to use, customers ended up clicking the screen many times. read more

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I hadn't been to shake shack in a while but I was at the mall and needed a bite, so burger was an easy choice. I got the smoke stack, because I love the peppers. The potato pun was soft and pillowy. The meat was good but small, I should've gotten a double. I also got a side of cheese fries, and not sure how it's possible but the cheese was kinda clumpy and cold. I still ate them, but it was definitely not the warmest which made it kinda mid. The fries themselves are ok, definitely prefer them over the other popular burger chain. For a burger and fries, it came out to $15 before tip. And I was still hungry. Definitely don't feel like the value is there for what it is. Whenever I'm in Vegas, the shake shack there hits way different. Dunno what's up with the Bay locations but the quality isn't on the same level. Dining room could use some TLC as well. I'm never mad at eating shake shack, but it's not somewhere I'm going out of my way for. read more

Shake Shack Hillsdale - Burgers Near Me - San Mateo, California

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Nice looking location. But the burgers aren't as good as in n out and twice the price. Also found a hair in my burger. Gross but I'm sure that's a one off mistake. They refunded which is fine. read more

This fast food restaurant was located outside the Hillsdale mall area. Always see people line up. You don't see staff at the counter to take your orders. All you see are kiosks to place your orders. Burgers were small and overpriced. Tasted was so so. Doesn't recommended. read more

Shake Shack Hillsdale - Chicken Shack- - Burgers Near Me - San Mateo, California

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Shake shack is one of my guilty pleasures. I love their burgers. When I visited today, I ordered the shack burger. Their burger meat is always juicy and well seasoned. And their cheese that they add on their burger just hits different if you know what I mean. I also ordered the cheese fries which was also pretty tasty. The food itself is very comforting. This location is usually pretty busy as it is within the hillsdale shopping center so don't be surprised if you are waiting quite a bit for your order. Today when I visited it wasn't very busy so I was hoping that the food would come out quicker but it still took a bit of a wait. To order they have four kiosks in the front where you can self order. read more

Shake Shack Hillsdale - Cheese Fries - Burgers Near Me - San Mateo, California

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burger was just slapped together with no thought and shoved into the bag and the ice cream was barely two bites, you could see the bottom of the cup, the ice cream was so scarce. Definately not worth the money and it's obvious they don't care read more

Shake Shack Hillsdale - Barely any ice cream in the cup, definately not worth the money!! - Burgers Near Me - San Mateo, California

Food was lste, took 20 minutes then it was cold! The area was dirty and tables were not cleaned

We went on a weekday around 7 pm, and it was surprisingly empty. We ordered a double and a single cheeseburger, along with regular fries. Flavor-wise, we preferred the single-patty cheeseburger because the ratio of ingredients to meat is better. I was disappointed that the fries were cold. I was hoping since there weren't too many customers, we'd have a better experience. This may come off as nitpicky, but the ketchup packets were extremely sticky. I remember why I don't frequent Shake Shack--it's because the burgers are too greasy for my liking. I prefer backyard-style burgers with fresh ingredients; however, Shake Shack feels more like a guilty pleasure. It's also way too expensive for the portions. Due to these reasons, I probably won't be coming back unless I'm craving something super greasy. read more

Shake Shack Hillsdale - Cheeseburger & regular fries - Burgers Near Me - San Mateo, California

Burger, fries and shake were very good, but this place is a mess! Tables dirty, floors dirty, wet paper towels on the floor in the men's room. I'd post pictures, but too disgusting. Get it together please! read more

Weak, soapy tasting ice tea; discarded. Fries are decent, but burger was blah with weak bun. read more

The food and service was terrible and distasteful! I placed my order at 412. At 440 when I had to stand na wait on my food it was all wrong. I spent 75 dollars here on two burgers, one chicken sandwich, 3 fries, and 2 drinks! They had a whole three different sandwich's on plate and did not apologize or anything for it. I stood up there and waited and saw the guy grabbing something quick that was already made off the counter and thrown into a to go box. The chicken sandwich and the burgers were cold and disappointing. I will ensure I will avoid this place. They didn't offer anything! Don't go!!! read more

This is my second visit and 3 stars seems about right Single smoke burger: 2.5/5. I like the bacon, but overall pretty forgetful. I would not have this again Chicken burger: 3.5/5. A little better than average, but I prefer something a little spicier served by a chicken place upstairs. Chocolate carmel shake: 3.5/5. Pretty good. Very desserty. read more

Another review because lately they've been getting our order right! Doesn't hurt that I make sure my kids count the items in the bags before they come back to me parked illegally by Palette lol - tried the chicken nuggs this time - did not disappoint - the burger buns always deflate but that's becasue they are wrapped up and steam in the drive home - our bad - maybe we will eat in house some day - also had the custardy ice cream and shake and cheese fries - it's not haute cuisine, but it is yummy and I'm glad they've started paying more attention to getting the orders right, so I don't have to hate myself for spending more money there when I've been burned lol. I'd suggest to them to get their app figured out - we can't seem to get to the point where you pay and we had to go to four devices before we succeeded - these aren't old phones - finally worked on a PC. Mmmmm just think about their burgers rn is making my stomach growl - yes please to the burger with sweet peppers on it! read more

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Shake shack is basically the same anywhere... a 3-star experience with consistent, fatty and delicious food. This location beats the average by having lots of seating, easy ordering, super friendly staff and a nice outdoor courtyard for sunny days. Order ahead for the best experience. read more

This location is in the outside area of the Hillsdale mall, and is extremely convenient to reach. Parking is no problem, and there is a nice choice of shops to browse in the surrounding area. The one item that I have had a consistently good experience with is the Avocado Bacon Chicken burger. I usually add tomato, and it is absolutely delicioius, moist, and crunchy from the sauce and components. Highly recommend this if it's your first time here! Seating inside is plentiful, sometimes they are too full but there's also an outside seating area that is well protected from the elements. My only complaint is that the price point is on the higher side for the food content that you are getting, especially since you have to order sides individually and there are no combo deals. A pretty simple basic meal for 2 with a side and a drink can run you up into sit-down restaurant prices, which is a questionable deal since you can literally go sit down at a burger place just around the corner. I think this place is really good if you have a specific craving for something on the menu, as it's pretty convenient to just swing by and grab a quick bite while spending some time at the mall. read more

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Solid Shake Shack spot. Preferred ordering is at the machines but if you prefer to pay at the register just stand near there, and someone comes by to help out. Service has always been great for me. Staff helps families out by cleaning and reorganizing the outside tables if needed. My favorite spots are outside on a nice day. Food-wise everything is as expected from Shake Shack. Classic go-to shack burger was great and the fries for the most part were all crispy. Chicken nuggets taste like real pieces of chicken. Quite busy on weekends but not impossible to find seats. Got my food relatively quick and easy through getting a text on my phone. read more

Shake Shack Hillsdale - ShackBurger- and Fries - Burgers Near Me - San Mateo, California

Mmm that angus that beef that cheese but oh yeah they also have a really good vegetarian selection. That shroom burger is good go to order for me. They don't let you down with there shakes, they're delicious. read more

Always a good choice for the team after a hoop tournament. Easy to order, easy to get seating for a group, and efficient service. It wasn't too busy but tables were not getting cleaned off. Overall still great tasting burgers, fries, and shakes. read more

I ordered from Uber, put aside the fact that the food was cold and the quantity of the fries was ridiculous, I called and ask the shop to add ketchup and mayo, yes some of us can't eat a burger or fries without it. They confirm my request!! When I got the order there wasn't any ketchup or mayo! Terrible customer service, never ordering from this location again. read more

I had a very bad experience in a different Shake Shack location in 2023. It's been a while so I decided to give this location a try and ordered two truffle burgers and one truffle fries. The fries and its truffle sauce were pretty good. My partner and I's main concern was for $11.49 each, the top bun of both burgers were really small. Totally different from what they advertise and what's on the kiosk. It's upsetting how the burgers cost that much yet they couldn't even have enough consideration for the paying customers. 2 years later, my Shake Shack experience was a failure once again. read more

Shake Shack Hillsdale - Burgers Near Me - San Mateo, California

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