horrible customer service. never answers the phone. i had three orders wrong in a row. they never listen.

I can not believe this place the service is terrible and it way too long. plus they got my order wrong and what the gave me was not even that good. read more

The food is horrible they always get orders wrong or give something you didn't order, save your money, eat elsewhere this place should be shut down read more

I hate to give negative reviews, but last week I witnessed an incident at this Burger King that was uncomfortable for all who saw and heard it. I was driving for Lyft and I stopped at Burger King to use the rest room and to get an iced mocha and fries. I tried to use the rest room first but it was locked. I thought, "It's not urgent. I'll order first." A woman came in right behind me and said, "May I use the rest room?" The man behind the counter, a middle-aged Asian, said, "You need to buy something first." The woman said, "Do you want me to go right here on the floor?!" The man said, "The policy is, you buy something first." The woman said, "That is f---ed up!" The man said, "Leave! Leave! Just leave!" The woman said, "I will and I'm not coming back here!" Two guys were near me at the time. One shook his head and said, "That's screwed up!" The other one said, "Yeah, they need to change that." Those were my thoughts exactly. I sat there thinking, "What if my need to use the restroom were urgent, as often happens? Would I want to be a slave to their policy to order first? What then? With a critical need, would I take my food with me into the rest room? Would I leave it on a table unattended?" Any advantage gained by by rigid adherence to such a policy is, I believe, vastly outweighed by these considerations. The man behind the counter was certainly not at fault for enforcing policy, though he could have been less cold-blooded. But the ridiculous policy is what I'm addressing. I earnestly hope the management will realize that having open rest rooms will be greatly appreciated by many, many customers who arrive with urgent needs. I have no other complaint about my experience there, but that one knocks off a couple of stars. read more

I've been going there for years, and for the first time I ordered a double cheeseburger and small fries. I didn't check on the price of the fries beforehand, but how much could they be? 99cents? $1.19? $1.39? They were $2.49. Are you kidding me? That's the definition of highway robbery. When I got home I tried to complete their online survey (which I've done a number of times before) to earn a free sandwich. They ask you for your survey number, but there wasn't one printed on my customer receipt. So now I am even more upset! read more

Wow this store needs help. The rating is low and for a good reason. Hit the drive through for a coffee and breakfast sandwich. First the drive through employee was rude. She seemed to not understand what I was ordering and I had to repeat myself 3 times. I get to the window and I get my drink. This gal says here. Then takes my card. Gives me my food again saying here practically throwing it at me. No straw so I ask for one. She's annoyed. Guess I should drink it without a straw? I get to work and the biscuit is hard as a rock the egg and sausage cold. I had to throw it away. Just gross food. I wasted money on nothing. I really wish Burger King corporate would go check this place out. Needless to say Im never going back to that location. read more

I visited Burger King to try the Impossible Burger. The only think impossible was finding the burger in the sandwich. The Burger King burgers are large but the patty is thin. I still don't know what it tastes like because they make the patty so thin all I tasted was the sauce and other stuff. I'll make my own when Impossible is sold in stores come September. That way I'll be able to actually see and taste it. read more

I was really upset when the price on the drive thru screen was different when I came up to the window to pay. Also they don't tell you it's EXTRA for an orange juice with the breakfast meal. This has never happened before and I don't know why they are doing this now. I will be double checking everything now with this particular place. read more

Horrible customer service, Very rude and aggressive. Simple questions about the menu seemed to anger an older cashier worker. Food Messily displayed on tray and condiments were knocked over. read more

The night time clerk or (God forbid) manager is a complete asshat. He doesn't help you out by making any effort to lean out the window. Probably because he's so fat. He argues with you about your order. When you ask for something as simple as a condiment, he does everything he can to avoid getting it for you. And then when you finally convince him to he rolls his eyes at you as if you just asked him to haul his fat ass up mount Whitney. Then when you say thank you he closes his window with a slam. Great service. He really exemplifies why McDonalds is going to robots. He needs to stop eating the mayonnaise and learn customer service. read more

I thought I'd try again. It is a rainy day and a drive through sounded okay. I am currently at 8 minutes and counting. And I have not ordered yet. Cars behind me. Cars in front of me. Oh to have a Humvee right now. read more

Walked in nobody at the counter for several minutes. In my 42 years of going to fast food places I've never had that happen before.

The service is absolutely terrible. No one can speak English at all and the ones the take orders on drive thru especially are horrible at there job. They can't count or speak English. They are incapable of taking an order , receiving cash and pass out food at the same time. The will take one order have that car drive up take the money give the food and then when that car drives off they take the next order. If u want the wrong order and wait in line for almost 10 mins for FAST FOOD this is the place for you! read more

This is the best Burger King in the bay area, even the regular small hamburgers are perfect, fries are always hot and tasty. I have stopped in just a few times over the past 5 years, but now I go more often and dine in. Everything tastes fresh here and the dining room is very nice. There are many other hamburger restaurant in Marin, this is a very good one. read more

Hands down the worst customer service ever. This location is a stain on the Burger King franchise which is saying a lot since the bar isn't high. read more

This place is very unsanitary when you go inside this place it's stinks and the customer support needs staff that speaks english. I guess Ignacio Burger King knows how to speak English and very sanitary place and the comfort comfort room. read more

Bad food, horrible service by a staff who clearly does not care. Avoid at all costs. I was approached by someone who made a slur against me. Ignored that and was met by someone trying to sell cosmetics. The woman at the counter hid her name tag and would not tell me her name. Luis, the manager, either does not have any command of English and he and the woman at the counter laughed at me. Oh, and good luck if you go threre after hours. If lucky, they'll only get one part of your order wrong or missing. read more

SLOWEST Award! The worst! Rude employees except the young Latina woman that works the drive thru during lunch, She's super nice and helpful. The Manager is the rudest one! They tried not to give me a receipt in the drive thru so I couldn't report their HORRIBLE SERVICE. but I went inside to retrieve it and the manager tried to ignore my request and turned his back. read more

Never go in, always go through the drive up window. I would say they mess up some aspect of my order 1/3rd of the time. They have a veggie burger which is nice and my son loves the chicken fries. read more

Took forever to get food fries were cold place was dirty cashier was slow and I had to repeat my order several times ..

Disgusting. I feel like I need ANOTHER shower after being in this place...Never again...

I went back yesterday and same terrible, slow service. I asked Luis if he was still the manager and he said yes. He can hardly speak English, or pretends to not understand, Still just one, painstakingly slow car at a time. I noticed the place is not nearly as busy as they used to be, particularly the drive-through, probably just a matter of time until they're out of business. read more

Dirty Dirty Dirty, don't let the front fool you, avoid , always check a place by the bathrooms. They are filthy.

Even though this place got a bit of an upgrade on the inside, it's still grimy. The drive through take forever but I would rather sit in my car then go inside. Maybe if they improved the speed and methods they used, more customers would be pleased but this place definitely lacks cleanliness and speed. read more

This place lack customer service crew management it also takes forever when the last cars order is 11.75 cents not like If it would be at 50 or 60 doller order wanted a nopolin shake they siad they only could do one flavor what a lie manger was on his phone mangers can't do that or let a crew member help read more

I used to go this burger king almost one a week when I was younger. As a young kid I loved this. This place had the happy meal, a playground, and a toy display that caught all the attention of all the kids. My parents didn't enjoy the place because their food their sucked. I believe they probably have improved so I decided to go there with my family after several years. The restaurant itself was really dirty and there were 3 other people besides us. The tables were unclean, the floor was not swept, and the bathrooms were not kept. I sat down on the cleanest table we could find after we wiped all the crumbs and lettuce leftover on the table. The patty in our whoppers was burnt and the fries were over salted. Basically my parents were right about everything they said before. I am never going to this place again. read more

Slowest drivethru on earth! Slow even when empty inside. Takes about 10 minutes per car in front of you. Unacceptable for "fast food". Don't know why this people are so slowwwwww. Go somewhere else if you can. Very industrial-ugly area. read more

With mediocre food, for fast food visiting this Burger King is less than thrilling. The food here is unhealthy and the staff appear minimally interested in the work they are doing. I wouldn't recommend eating fast food but if you were too I'd suggest Subway or In-N-Out over this restaurant chain. read more

I'm an Italian restaurant chef I do orders in 8 -10 minutes and came to Burger King for dinner a burger and I had to wait half an hour to terrible service bad bad bad bad service the manager never sai tanks and never sai you need ketchup or napkins read more

It's an OK Burger King in a rather industrial part of San Rafael. I ordered, and received, a decently-prepared burger during the height of breakfast time. I have yet to find a fast-food establishment that'll really wow me, hence the three-star rating. The meal and service were fine and I left satisfied. This is a great location with easy access to the freeways. This establishment seemed clean and tidy, although I didn't check the bathroom. I might come back again, but only if I'm in a hurry and don't have the patience to find a better eatery. read more

Ok where the heck do I start with this horrible place, the best part of about is is the old asian guy taking orders at the front counter. He's very nice. Other than that this place should be closed down, I don't know how this place isn't on corporate BK's radar as a very bad representation of the BK chain?? So the other day I went through drive thrue to get my "fast food" and it took 12 minutes from the time I got the order box to getting my food and nly had 4 cars ahead of me as I first pulled up..when i pulled up I noticed only two people inside, 1 at the front counter and 1 for drive thru..no team member support to help prepare and expedite orders..that's just bad mgmt and ownership, stingy greedy for not hiring and scheduling more staff..I felt bad for the two especially for drive thru..taking orders, and money and preparing all the ordering, drinks etc..back and forth..I told the manager she was doing a great job and they need to hire/schedule more help. they're severerly short staffed..I was late for work because i never thought it would take 12 minutes..so that's that now flash forward to today I go through earlier and had no wait but I get a woman in drive thru (with no name badge..lol)..and I could not udnerstand her english for the life of me, I was ordering a #1 breakfast with an extra has brown..and I kept respectfully and patiently saying I'm sorry I can not understand this and that in our convo..she got impatient with me in her tone and short toned..I'm thinking wow..you can't be understood and you're going to get chippy with me..or rude to be more blunt..so I pull up and she had total attitude..asks me for my money and I repeated 622 and she says sharply 652..I say oh ok..and reach down to grab my change done within 10 seconds and she walked away without a word..and she had a rude air in body langauge and face expression..very easy for me to read..so I just put my change and bills on the window sill..she brings me my food..doesn't thank you, no smile nothin close..I ask for salt she gives me two salts doesn' t ask if I need anything else..I woiuldve liked ketchuip for my taters..so I'm thinking I'll call when i get to work and give some contrsuxctuive feedback..and also fill out the survey..but she conveniently didn't oput my receipt in da bag..hmm..smells like a conspiracy bob...yeah mack I agree with ya.. so I call the place and a guy answers and and pretends to not hear me speak..I then call back and no on has answered for half an hour...shaddeee... there's a few bright spots..but far and few between..like many reviewers have stated..the inside of this place is a pigsty..they have that nice tv to watch a game while eating..but messy unsanitary dirty..trash overflowin..dirty floors food on the floor..all because of not having enough staff to get the jobs done..it's plain and simple greediness..I won't be going back again.. read more

this place is a dump,hard to order food, employees do not speak English food is cold grease pit to bad

They take a day to take your order. Then something missing... Then food is old and cold. Just bad

open 24 hours, had a whopper for breakfast after being relased from county jail for over a year

Should have read the other reviews before I got stuck in the drive through for 20 minutes. Worst service ever. I want fast. If I wanted good I would go someplace else. Just do fast food. You know. Fast. read more

Worse Burger King my husband and I have ever visited. Hamburgers tasted like day old patties that had been refrigerated and then reheated. Fries tasted like they were cooked in same oil as the chicken. Just gross. read more

Worst Burger King ever!!! I could go on and on but it's just not worth my time to right it all down. I wish you could post negative stars :(

The food is great but they have bad customer service. Last time the employee gave the change back to my cousin but she grab her ass and put the money in there read more

Cash only -really- paper signs saying cash only- 2016 and I'm guessing only cash- don't bother to eat here