I like the whopper and the onion rings. But three separate times over the last few years, I have been served inedible food: one time they gave me a milk shake that was lukewarm and like a liquid, another time they gave a coffee drink that used spoiled milk, and the worse was a pack of chicken fries that must have been refried, because they were dark, like leather and tasted burnt. I think it means the store has a lack of quality control in general. It is unfortunate because it is in a very convenient location. read more

I'm picking up an Uber Eats order early in the morning. I am the only customer. I go through the drive through and the worker asks me to pull around and park in front because it's not ready. Ok fine, it might be a big order. I wait 5 minutes. 1 other customer goes through the drive through and leaves with food. I go back through the drive thru and the same worker asks says it's still not ready. So I decide to see the specifics of the order: 1 original chicken sandwich. That's it. Not even a combo. What read more

I am not sure what was worse, the service or the food itself. Wow!! This place is just bad, real bad. Everyone was getting wrong orders or no order at all and they weren't even busy. So mismanaged and the quality of food was horrible. Bad choice for lunch on my part (was in a hurry and thought it would be quick).One thing for sure, I will never ever eat BK again. read more

Came here again. Didn't get the cheeseburger in the kids meal again. Also, order another item but guess what...not in the bag. Always double check your order here because they never seem to get it right. read more

Second time I was in the drive thru and 2 cars in the other lane got served before me! Also one other time I walked in and the place was filthy! I'll never give this place another chance! Got to Carls Jr or Habit Burger across the street!!!! read more

Great service and great food! The staff treats you like family and serves quality food that always makes you satisfied. I highly recommend this Burger King! read more

Extremely slow drive through and order fulfillment even if you walk in. If you do not want to waste your time do not enter their drive through at all. Speaking of multiple tries.... read more

I don't go to BK much but I happen to open the app and there is a $1 cheeseburgers all week long 01/27/25 through 02/02/25. I placed and picked up my order and left a happy camper. read more

OMG, what happened to Burger King? Ordered onions rings, chicken nuggets and whopper Jr with bacon. BK makes fake onions rings now!!! It's all flour and no onions! Nuggets are supper flat, and whopper is all bread. Patty and everything else is hidden. Seriously...? The drive thru guy is pleasant. BK needs to fix their food. I'm sorry that he has to work for this company. read more

I came here to this San Ramon Burger King location to use my last discount coupon. It's for a Whopper meal for just $5.00. Reg price on a Whopper is way over $5.00 just for the burger. The new coupons out now are almost double the price for the same thing, good thing the old , yes, expired coupons still work. Thing is, the Whopper I received this time wasn't anything like the pictures of the delicious piled high Whopper. It was a little flat poor excuse for the flagship sandwich. I usually love getting deals at Burger King, but since there's no more good deals to be had, I'm done with Burger King. It was worth it for a cheap price, but what they're charging now, forget it! At least the fries were good still. read more

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Slow drive through service. Poor customer service. Cold food. I will not return nor do I recommend this establishment

So much for having it your way. Attempted to purchase a burger the way I like it and was told I had to order via the computer screen in front of the register. How I wanted was not possible, so I left and went across the street to Carls and was able to order from a human. Imagine that! read more

I ordered a Mexican Street Corn Whopper and Fried Pickle Ranch Whopper. Double checked the receipt to make sure I ordered the correct burgers. I got home and saw they place stickers on the whopper with the correct label of which burger was supposed to be to be what. But once I opened it, they were just regular whoppers and not the special ones. I was charged extra for limited time whoppers, but got the regular ones instead. If they didn't have the limited ones, then they should have said so. But instead stayed quiet and robbed me. If you don't want to be cheated, I suggest you stay away from this Burger King. read more

Walked in to a group of people huddled i in front of the cash register like a huddle in football circle like.Not one person greeted me..I was looking at the menu board on top of the wall.The manager I believe said you can order from the kiosk anytime you want as they began chatting it up like when I first arrived..I had already had a bad day..So when you don't get noticed for you being a customer it can really get you down..No hi no welcome in.. So I just waited a minute and walked out..No love lost.but maybe a lesson to the worker manager to give some thoughts to customer appreciation.. read more

Love the team. It got a nice remodel recently as well. Food order is always accurate.

17 for a whopper meal. The menu says $13. Get a grip. Unhealthy fatty food to kill you and make you broke

Stopped by BK and ordered a Whopper with cheese and a large onion rings. Drove all the way home and unwrapped the Whopper and was disappointed to find NO burger in the burger! I can't understand how this could happen!? I can understand forgetting the cheese or tomato, but the burger patty?? But the onion rings were good and the guy at the window was very nice. Maybe check your order carefully before driving home... read more

This Burger King has been a main stay in San Ramon especially for late night drive thru burgers. My experience has been positive with the drive thru staff fast and efficient. There is a older Indian lady that is very nice working at night. I usually always have coupons for a bogo or fries, or chicken fries. Recently, the $5 for two mix and match whopper, chicken sandwich or sourdough bacon cheese sandwich is what order. 1 whopper and 1 sourdough bacon cheese sandwich. I take the burger patty from the whopper and put it on the sourdough sandwich making it a double. The left over whopper buns are a favorite of my pup. Their chicken fries are better then your normal chicken nuggets with a spicier crispy coating. read more

Burger King - Spicy chicken sandwich and a whopper for $6 plus 10 pc chicken nuggets for $1.69 - Fast Food Near Me - San Ramon, California

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I went to Burger King today after finding out that remodeling was finally finished at this location and they resumed serving again either Thursday or Friday. It was nice seeing that the app acknowledged they were open since I could create a breakfast order. I ordered some croissandwiches and a biscuit sandwich, some with bacon, sausage or ham. Also used an offer to get $1.49 large hashbrowns and used my rewards to get a free five-piece French Toast Sticks. Everything tasted hot, fresh and chewy for the croissandwiches and the biscuit sandwich was all right. Glad I went when Burger King was newly re-opened since no one was in the drive-thru line at this brand new and modernized building for me to wait, and the food was freshly warmed up or fried; those hashbrowns and French Toast Sticks were just crispy to the bite. That same kid was there from before the remodeling, and he was as courteous and friendly as the time before. There is no first drive-thru window anymore since it makes sense to just have one now. And while I couldn't really see the inside, the outside looks very brand new from the iterations I've seen before either in person or from pictures. AND, the restaurant is a 24-hour establishment now! At least for the drive-thru, it is! read more

I went there to get a Whoper and i didnt get it the way I asked. My child could not eat it.

Placed an order using the online app for this location. I customized my burger but did not receive any of the customizations. I tried to reach out to Burger King through the app, but it doesn't give you any options to type a message. App is not user friendly & service is terrible! Not coming back here again! read more

Eric at the checkout drive through was extremely kind, patient and help, coming from working in customer service most of all my life, it's a breath of fresh air to get this type of Great service thank you keep it up! Top for everyone, respect given is respect gotten, everybody is in a rush and forgetting to use simple manners and common respect, be kind to everyone. read more

.... Pretty good... for a Burger King . I haven't been to BK in years but was starving and dropped in. I came in on a Wednesday a bit before lunch and there was one lady working and she was super friendly and she scooped up a lot of really good looking fries for someone else. All the tables had crowns on them, too?! The place was clean and the music wasn't loud and the temp was cool but not so cold you need a jacket. I'm definitely not used to this! read more

Burger King - Inside - Fast Food Near Me - San Ramon, California

New drive thru setup is garbage, was sitting at one ordering window for several minutes with no reply while the other lane had seven cars move through. Had to reverse out and find food elsewhere. read more

This is review is mainly for the amazing crispy chicken sandwich I had! I was stopping by the UPS and was feeling pretty hungry. I was like hmm I could have a whopper since I haven't had that in so long. So my husband and I thought we'd split a whopper and crispy fried chicken sandwich, so that we could have the best of both worlds! The drive thru was pretty quick and the staff was friendly. I was a bit bummed that my whopper burger was a let down. It wasn't as juicy and filled with delicious sauces that I oh so loved in the past. What a bummer! Also, the fries were kinda hella salty! Whoever made them, must really love salt. They were cooked well, but I had a hard time eating them with all the salt coating. But, let's get to that fried crispy chicken sandwich, now that was amazing! My husband and I were fighting over who could have the last bite. It was fried to perfection mixed with flavorful mayo, lettuce, and tomatoes. Wow, I'll definitely be back for that whenever I have a crispy fried chicken sandwich craving!! read more

I love this Burger King they are pretty good I only had a bad problem once so far and a complaint salty fries there gotta be a way to get the salt free fries or something other wise I will have to skip the fries forever employees are friendly and place is always clean love read more

Two small pieces of bacon is a extra $3.20 at this location and they didn't think to mention it. It has been $.80 to $1 at all others I been to. They trying to rob people here definitely voided my order and went to another branch where it is normal price. read more

Burger King - Receipt - Fast Food Near Me - San Ramon, California

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COVID EDITION; So we were picking up auto parts really close by and with the start of this new SIP shutdown order we decided to grab some drive thru... I'm not a fast food fan normally, since Covid-19 I must say I have eaten my fair share of French fries & onion rings. Burger King has the plant based impossible burger! I can actually eat something other than the usual FF & onion rings. YAY! When we went thru the drive thru I was pleasantly surprised by the contactless way our change was handled, it was put in a plastic box... Kinda like those old drive through banks. Remember those?! I read the low ratings on Yelp after we ate here. That was not our experience. First hubby loves the 2 for 5 whoppers! The flame broiled impossible burger was outstanding, especially a quick fastfood burger... vegetarian at that... Our fries were straight out of the fryer. Our burgers were also freshly made and hadn't been sitting around all day. As sometimes happens...My husband and my father both absolutely LOVE the big fish sandwich which for some reason is not always on the menu of BK. Something about: Limited time offer?! Who actually knows why they come & go on the menu sometimes?? Midday Wednesday must be the time to go since there was no line, and food was super fresh & hot... read more

This is a newly remodeled location. I stop by here about once a week to pick up their Impossible Whoppers. I've found that their staff is courteous and the food quality is good. I've ate-in as well and their dining room was relatively clean. read more

Shoot, took a gamble and lost. They changed their coffee from Seattle's best to Unknown Coffee brand. The hot coffee was pretty neutral with no real notes of anything. Caffeine content was acceptable because I felt a slight boost afterwards. My wife got the mocha ice coffee and it was almost pure sugar and creme, with no coffee flavor in sight. Best to stay away from the coffee all together. On the flip side the drive-thru cashier was really nice and polite. read more

Whooper whopper whopper, BK have it your way.... as long as your way is a greasy bag of chemicals. We stopped here on a road trip. We were desperate, but after opening the bag and seeing how smashed and pathetic everything looked we decided we weren't as hungry as we thought we were. Even the fries are gross. Come on BK, re-evaluate what you stand for, because right now you are an embarrassment and I wouldn't give you another dollar. read more

Subpar food quality and customer service with outrageous prices. Definitely would not recommend.

That was one of the best whopper meal I had in awhile not sure what changed but keep it up

I don't usually write such harsh comments but this is the single worst establishment I've visited in my. 38 years. Shame on the owners for having such a disgusting establishment and horrible employees. They don't care at all about their jobs, your food, if it's cooked, how it's cooked, etc. It was the single most disgusting meal I've ever had and I only had one bite of the burger and one bite of fries before throwing it all in the trash. I nearly vomited after that one bite and on top of gross everything, they dump a carton of salt into the fries. The owners should honestly be ashamed to own this utter joke of an establishment. read more

Burger King - I just threw this garbage in the trash because it's not fit for dogs, set aside humans. - Fast Food Near Me - San Ramon, California

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Went to BK to try the relatively new "plant-based" Impossible Burger to support the fast food giant's diversification of the menu and environmentally-friendly alternatives to beef. The burger was delicious and has the consistency of real meat. Too much mayo for my taste and not the most attractive presentation, however. I request that Burger King expand their drink options and offer some more healthy options, rather than juice and soda; disappointing that a bottle of water is an up-charge. Additionally, the Yelp menu needs to be updated to include the Impossible Burger. read more

Burger King - Impossible Burger with French Fries - Salted (medium) - Fast Food Near Me - San Ramon, California

The new remodeled restaurant is beautiful! And there are two ordering lines which should speed things up. We used the coupons you get in the newspaper and order the deal with two chicken sandwiches and two fries, which were all piping hot and delicious. There was a little order mix up with the car ahead of us and that slowed the line a bit. The cashier apologized profusely to us for wait. We assured her "no big deal!" There are bound to be growing pains whenever the process changes (2 drive lines now instead of 1). The staff is doing the best they can. read more

Took exactly 1/2 hour to receive my order in store. Cashier was very crabby and rude to other customers. I order thru the kiosk, which told me to pay the cashier. Then waited 25 minutes and finally asked where my order was. They hadn't made it because I hadn't paid yet. Avoid this "fast" food place until they make some changes. read more

I think this Burger King is nothing special. This is easily conveniently located off Crow Canyon, off of 680. I came here to get the 10 chicken nugget deal for $1. How can someone say no to 10 chicken nuggets for $1? So, I haven't been to BK for awhile or many years. I don't like their Whoopers or any of their burgers either. I got a Whooper here as well so my husband could try it. BK food is eh. The interior of the fast food chain hasn't been updated, seems a little dinky and older. I didn't think the cashiers were particularly nice or mean, they seemed indifferent. They didn't care and seemed annoyed with their jobs in all honesty. Service and speed was okay, but would prefer it "quicker" for fast food. Overall, if you are a BK fan, this is conveniently located in San Ramon so come here. Parking is usually easy here. read more

The food has gone so down hill sadly and we waited for over 35 minutes in the drive through line with only 3 cars ahead of us. Once we got there, our order was wrong :( read more

Came here around 3 PM on a Monday. Huge mistake! Where do I start? No Manager on duty, tables filthy , floor dirty, garbage on floor, trays still on tables, soda machine screwed up, serious lack of staff hence the Now Hiring sign at the counter. I overheard the teenage worker say " I got a 15 min Drive - thru wait". He wasn't kidding. It was backed up about 7 vehicles. Horrible. Besides looking outdated, this has to be the Worst BK I've ever been to. You have to be an Idiot to want to work here. Once again, they are Hiring. Avoid this place like the Plague, do yourself a favor. I am thinking about calling corporate, yes it's that bad. read more