I had a great experience and i want to especially thank Mauro and Farrah for their outstanding customer service.

Fast service and great quality. Mauro, was polite and made sure my order was correct. I really enjoyed my meal.

If i could give 6 stars I would! This has been our go to burger spot for years. Lots of parking as it's part of a big shopping complex. When you enter in, you can order via the kiosk. Note they do use halal meat. We usually get the smash burger with gluten free buns (+$2.99) and extra pickles. It hits every time. The meat is always perfectly cooked and the sauce is addicting. They have different types of burgers if you like something more spicy or with bbq sauce. There is a lot of seating inside. There can be a long wait during peak hours (lunch time), we sometimes order ahead online so it's ready by the time we get there. We'll keep coming back! read more

Used to be a great spot for burgers but don't appreciate the level of service and quality of food on our most recent order. My wife ordered take out and when she got home her chicken burger was undercooked and our sweet potato and regular fries were half full. I called the restaurant right away and was told they couldn't do anything about it without a manager. The kid said he would pass my complaint to the manager and we would receive a refund for the burger and fries. Still no call or refund. Too many options out there to be disappointed on a food order...especially when prices keep going up. Buyer beware. **Update for Ahmad. First off, I had written you a positive review nearly 2 1/2 years ago, but yelp will not allow me to write a second review for a business. Unfortunately I had to update my previous "positive" review. I wasn't aware that there was a list of protocols in order to discuss my displeasure with your business. I figured the fact that I called your business right away and spoke to one of your employees would have been enough to resolve my issue. Thank you for taking the time to review my comments and responding with a well-thought-out response. I truly wish you all the best. read more

When you go shopping close by at the outlets this spot popped up on my feed to try out, let me break down everything sampled and how it all faired The 3 stars is based on the food only not the service or ambiance My family sampled these items Chicken wings - tasted old, flavored odd, you can taste on first bite like it was reheated, no fresh sadly pass on this item B'igi Americano Burger - standard all around good burger, you will need to ask for mayo if you like mayo on your burger the other condiments are on your side, ketchup, mustard, salt pepper, decent burger, decently seasoned I would sample this again, did not go for the smash version had the standard B'igi Nashville Chicken Sandwich - wow this was spicy on a level not fully expected, it was tender and juicy but that heat a bit past my level for comfort lol again it was good but way to spicy for my heat level smash burger - decent, seasoned well, per the kids it was good but needed the other stuff like the mayo, ketchup already in it lol Grilled Chicken BBQ fries - this was a perfect dish, you have to ask for the sauce to be on the side sadly that sweet sauce over powdered the whole dish, note to anyone sampling or ordering this item ask for the sauce on the side, it did not need the sauce, everything else in this combo was perfect, piping hot, crisp, seasoned well minus the sauce again burgers were decent, the chicken sando was spicy, the chicken wings made everyone that sample one lose their appetite, the fries all around was good, plain good, bbq sauce hard pass It was decent for what they offered, stick with the plain burgers smash or regular, if you like the heat get the nashville, but hard pass on the wings and any type of bbq sauce included on the burgers or fries food *** those wings smh ruined the meal price $$ service **** helpful, friendly ambiance **** clean, open read more

Their burgers and wings are great! The food quality is always consistent every time I order. I come here pretty regularly and they've never let me down. Order online first to save some time. read more

iniBurger - Two smalls with sweet potato fries - Burgers Near Me - Pleasanton, California

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Service was wonderful! We were greeted as soon as we walked in. We got there right when they opened the door so there was no waiting. Everything was very clean. I got the b'igi americana (w/fries). Order came fast. And burger was delicious!! read more

iniBurger - B'igi Burger with Fries - Burgers Near Me - Pleasanton, California

I had high hopes because the ratings are so good and they're advertised as a "gourmet" burger, but I was disappointed. The beef patty was very thin, overcooked, and dry. read more

iniBurger - B'igi Americano - Burgers Near Me - Pleasanton, California

we've ate several times at this location and found both the food quality good and people behind the counter are nice. But their operation is badly flawed, since they cook to order The delay in getting your food is somewhat expected and can take 20 to 30 minutes from the time you order. But in the middle of lunch or dinner rush all bets are off. Last night after about half hour or so I got the txt that my order is ready, but the counter service couldn't find my order! Ten minute later I received a second txt to pkup my order but she still couldn't locate my order. Meanwhile a line of people behind me as some were also frustrated with the long wait, some of us asked for a refund which they obliged. The operation manager needs to sort out the problem with preparation and delivery of orders. read more

iniBurger - refund receipt - Burgers Near Me - Pleasanton, California

It was my first time coming to an iniBurger. The workers were super nice and the food was tasty. We ordered the family box of 12 mini burgers, which was cheaper than ordering the 2 or 3 ini combos. Our favorite was the Hawaiian Spice, then the Americano. The iniload fries were also super good. The fries were really crispy. The sweet potato fries were good too, but I prefer regular fries. We had plenty of leftovers for 3 people. read more

Our iniBurger Review We came hungry and definitely didn't leave disappointed. MexiCali Burger Packed with flavor. The pepper jack cheese, jalapeños, and sauce gave it a nice kick without being overwhelming. If you like a little heat with your burger, this is the one to order. Falafel Burger As someone who doesn't always gravitate toward beef, I was excited to try this one. The falafel had a great texture, the toppings were fresh, and it felt like a complete meal rather than an afterthought vegetarian option. Kids Cheeseburger Meal Honestly one of the best values on the menu. Wally approved. The burger was a great size for kids, and pairing it with onion rings made it feel like a meal he'd actually get excited about. Sweet Potato Fries Crispy on the outside, soft on the inside, and seasoned just right. These disappeared quickly. Onion Rings Crunchy coating, sweet onion center, and cooked perfectly. Definitely worth adding to your order. Loaded Spicy Garlic Fries These stole the show. Crispy fries loaded with flavor and just enough spice to keep you reaching for another bite. If you're sharing, order one for the table. If you're not sharing, order one for yourself. Mac & Cheese Bites Golden, crispy, cheesy comfort food. These were a hit with both kids and adults. Habanero Mango Wings Mike's favorite item of the night. The perfect balance of sweet and heat. The mango brought a touch of sweetness while the habanero delivered just enough kick to keep things interesting. These were sticky, flavorful, and impossible to stop eating. Fried Cheesecake A fun surprise. Warm, creamy cheesecake inside with a crispy exterior. It's rich enough to split, but you might not want to. Strawberry & Chocolate Milkshakes Thick, creamy, and made for burger night. The strawberry was refreshing and sweet, while the chocolate was rich and classic. A special shout-out to Farrah. You were an absolute delight. Your hospitality was world-class and made our experience even more memorable. Exceptional service is hard to find, and you made us feel genuinely welcomed from the moment we walked in. We can't wait to come back and work our way through more of the menu. Overall, what stood out most was the variety. Whether you're craving a classic burger, something spicy, a vegetarian option, loaded fries, or a sweet treat, there's truly something for everyone. read more

The food was great and the customer service was the best Ive had in a long time. Mauro was very pleasant and friendly. Definitely coming back. read more

This place was super packed around 8 o clock. They have inside seating and you are also able to order yourself at a kiosk. I got the burger with ini sauce and it's so tasty. You can customize what you'd like to take out on your burger as well as add onto it. I'd recommend getting the ini sauce on the side. The burgers taste super fresh, I really enjoyed it. read more

iniBurger - Burgers Near Me - Pleasanton, California

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I don't know what happened to this place, but the food quality fell off a cliff. I'm not sure if they are under new ownership but the past two times we have been, the food quality isn't even remotely close to what it used to be. The burger meat has clearly declined, as well as the chicken. I don't think we will be coming back, which is too bad becuase we actually liked Ini Burger. read more

Food is great and service always good This is a treat for me every week Good location for me read more

Burger fries and chicken can't go wrong with it right yeah they didn't do it here. My aunt told me about this place and she doesn't cook she really doesn't have good taste but she thinks she does when I came here I had got like some chicken and then I end up getting fries and a burger and I went for lunch and then I went back to work this how I know the food was good my job loves me but when I ate this food and fell asleep in the car and went over an hour for my break that's how I knew this was a good spot ain't no food for had me fall asleep right after I eat it knowing I have to go back to work in 15 minutes that's crazy read more

We love Ini Burger! The food is always so good, and we keep coming back. The staff, especially Farrah, is always so kind and professional. She has the best customer service and always makes us feel welcome. She's especially sweet to my daughter, and that means a lot to us. It's always a pleasure having her help us. Thank you, Farrah, for always being so friendly. read more

They took great care of us. Very fast and great service from everyone including Mauro! Thanks!!!

iniBurger is the place to be, the food is well seasoned and the quality is really good. I came with a party of four and they cooked the food very quickly! The service was okay. You mainly order through the kiosk they have. Their display menu they have is kind of difficult to comprehend. The big menu shows combo meals but it does not correlate to the kiosk display. The workers in the front were no help, they didn't really ask us anything and just waited for us to finish ordering the food. The ambiance was nice, the place was clean and spacious while being a small sitting area. I overall give this restaurant a 4/5 star review. The food was amazing and will definitely be back. The customer service was okay, could be better. read more

iniBurger - Burgers Near Me - Pleasanton, California

Decent burgers, not bad but not great. Also overpriced for the quality of the food. In N Out has a better quality burger with better flavor, and it's not as expensive. The loaded fries are just okay, not too good. It tastes like they used cheap bottled ranch/bleu cheese from the grocery store as sauce for the loaded fries. Not recommended, just go to In N Out, or Cali Kid in Livermore Other reviews mentioned this place used to be better, and the food quality has recently declined. I suspect this is why the overall 4.5/5 rating doesn't reflect the actual food quality in my experience read more

We go to iniBurger all the time. The food is good- love the Western burger and the customer service is always great but Mauro went above and beyond. Thank you. We'll be back soon read more

My kids ask me for ini burger when they want burgers. It's a great burger, love the different flavors, and cherry on top is its halal. Today I tried the salad and it's really good too. I just don't know why it's spicy though! I ordered the taco grilled chicken salad. I enjoyed it but wish it wasn't spicy. read more

iniBurger - Burgers Near Me - Pleasanton, California

In response to the owner: Contrary to what you've stated, no one came in to request the order be "remade." That's inaccurate. Additionally, you did hear from me directly (see attached). It's unfortunate that the rating shifted from 5 stars to 1, but when uncooked meat is served to a pregnant person, it understandably changes their perception of the establishment. I typically approach reviews with kindness, but please don't misrepresent facts on Yelp and mislead other consumers. read more

iniBurger - Burgers Near Me - Pleasanton, California

GREAT FOOD, CHEAP PRICES, IT CAN'T GET ANY BETTER. I've only every had their burger so that's all can vouch for. But they have soo many different types of burgers, and even many different types of vege burgers. Their fries portions are very big(and they only cost 2 dollars). The only thing is for some reason they don't add ketchup in your burger but you can ask for that and they will do it free of charge. Also, the name has to word "burger" in it, so if you go there, you better order a burger. Ion want to hear anyone complaining about their chicken wings or something. IT ISN'T A CHICKEN WING PLACE. read more

Tried iniBurger and had a great experience. I ordered the Double Decker Mexicali Burger with onion rings, and it was really good, full of flavor, and super satisfying. The onion rings were crispy and fresh, definitely a great side. The service was quick and friendly, and the staff were easy to talk to. The place had a nice vibe -- clean, comfortable, and a good spot to sit down and enjoy a meal. Overall, I'd definitely come back and recommend it if you're in the mood for a solid burger. read more

Delicious burgers made with high-quality meat and plenty of options to choose from. The sauces and flavors are on point -- everything comes together really well. read more

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Originally gave them a five star review as I frequented this place and the review seems to have disappeared. I always order the same thing. mini mushroom swiss burger, mini hawaiian spice, fries, nacho cheese side. It's always been amazing! but just as another Yelper stated, something changed. It did not taste the same, the burger patties were paper thin, and the nacho cheese tasted different/funny too. I really hope this isn't a new ownership issue or using lesser quality ingredients just to save a buck. The food didn't sit well with me either. Again, this was the first time. It's usually good quality and tastes good. Please revert back from whatever changes you made read more

Burgers were amazing. Our server was very helpful. They need to upgrade their ambiance but overall a very pleasant experience

This place is excellent for healthy and delicious food. My favorite is Malibu Chicken with Boom sauce. Whenever I'm nearby, I always stop by, and Shannon and Mauro are always welcoming with a great attitude. Overall, I give it a 10 out of 10. Thank you. read more

I'm a little on the fence about this place. I've been here 2 times now. It's just a fairly conveniently located spot to get a burger when I'm driving back from San Francisco. And it's right next to a boba spot that has desserts and mochi donuts. In any case, I like stopping by here to get a bite to eat before getting my boba for my drive home. The burgers aren't quite blow your mind but are a little better than average. I'm on the fence here between a 3 and a 4. The first time I came here and I got a burger, the top bun was actually kind of cold, almost like they just pulled it from the fridge or they had left it out on the counter for a while. I see that because even the patty wasn't all that hot either. It was a little busy in there. The first time I went and I was in kind of a rush to get home so I didn't want to go up to the counter and say anything. In general, I don't do that kind of thing anyways. Fries weren't bad and they were fairly crispy. The second time around, I came with my cousin on the way home from San Francisco. This time around, we both decided to go with the sliders so that we could try more things. Considering they are little sliders, they seemed relatively hearty. Often times it feels like you're getting ripped off when you order sliders versus a full-size burger. That was not the case here. Anyways the sliders were fully warm and the fries were crispy so with that said, this may slightly give them the edge to be four stars. But perhaps that may be a little too generous. If I go back a third time, maybe then I can make the final decision and update this. Side note: they had a deal listed on their menu that wasn't found on the self service tablet so I had to place my order with the cashier. read more

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iniBurger: A Tasty Gem for Burger Enthusiasts! Ambiance- Cool, modern vibe Service- Friendly, efficient staff Ordering- Convenient digital screens inside, Apple Pay accepted Must-Try Items: Premium Chicken Burger- Juicy patty, flavorful Boom Sauce, cole slaw Mini Burgers- Onions, tomato, spring mix, cheese - perfectly proportioned Fries- Crispy companion read more

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Mauro was our waiter . Very humble and a great server. Will come here again. Food is great tasting and they were quick read more

An above average sandwich place, get what you paid for! Read for more details. I ordered the Nashville hot chicken sandwich, the bun is very soft and moist. The chicken breast inside is very crunchy and coated with spicy sauce (it's kinda spicy)!! Overall a good burger joint! read more

iniBurger - Nashville Hot Chicken Sandwich - Burgers Near Me - Pleasanton, California

Stopped into Ini Burger and placed my order on one of their touch screens, which was a nice, easy experience--always appreciate not having to wait in line just to order. My food took about 10 minutes, so not bad at all for a freshly made meal. I got the Mushroom Swiss Burger, Spicy Garlic Fries, and the Buffalo Lemon Pepper Wings. The burger was solid--the mushrooms were fresh and the flavors came together really nicely. The spicy garlic fries were also on point, crispy with a good kick. The wings were probably the standout--super crispy and absolutely loaded with seasoning. The buffalo lemon pepper combo was bold and flavorful, maybe a bit aggressive on the seasoning, but still really tasty. Overall, a good burger spot with quick service and a fun twist on the classics. I'd definitely come back to try more of the menu. read more

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This fast food spot is great. I walked in and placed my own order at their kiosk and out order was done pretty fast and everything was correct. The ambiance is very casual but clean and nice. All of us loved our burgers, actually taste fresh. The French fries are crinkled cut but a very good toasty crisp to them, definitely not mushy. I would come back and recommend to anyone looking for a quick spot for dinner. They also have a kids menu. My kid lived the chicken strips. Only wish they had sides of fruit for the kids. read more

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Stopped by a few weeks back on our way back from shopping. Not a lot of people there on a Sunday at 1pm. When you walk in there are 2 screens for ordering. You can select meals or single stuff. It's kinda expensive but there's not many halal burger joints in the area. What we ordered -Mexicali burger with onion rings 10/10 burger was meaty and spicy in itself too. The sauce was amazing. Onion rings were huge. -Malibu Bae burger w/ sweet potato fries 10/10 flame grilled and delish. The sweet potato fries are so damn good here omg. -kids meal burger w fries 6/10 kinda meh. The meat was a lil burnt and it had no cheese. I do appreciate they didn't add ketchup and mustard tho. The drink options are standard but the rootbeer was some brand that is real good. They also have CHOLULA sauce packets and omg love it. read more

Burger tasted and looked like a Habit Burger clone. Bottom bun could not hold topping and was soaked through and mushy. Onion rings were crunchy but where was the onion. Overpriced for quality and quantity (6 rings) Counter person did come over and ask if everything was ok. She mentioned that the owners are constantly making adjustments. I would like something good and consistently good. read more

I stopped by today with a group of 12, only my second time there, and the burgers are awesome. I had the Mushroom and Swiss, and I will order it again. The restaurant is clean, and the staff is friendly, courtesy, and efficient! Go! read more

Pretty good food with a clean, modern environment. I was running errands in the area and stopped in because a burger sounded good and it looked like a clean place from the outside. I stepped in and appreciated how the business was set up. It was pretty new looking so it was still clean, had several large monitors for the menu and featured a bright and colorful ambiance. Since it was my first time I wasn't too sure what to order and it actually took me a while. Luckily it wasn't super busy but I can tell the cashier wanted me to make up my mind lol. I finally settled on the Crispy Chicken Nacho Fries. They were delicious! It came out hot, the cheese sauce wasn't bad, the chicken was nice and crispy and the Jalapenos hit the spot. A nice detail was that the fries were crispy to start with. I can't stand soggy fries. It only gets worse when you put any type of sauce on top of it. another nice touch is that they use Stubborn Soda. Even though it's a PepsiCo product it seems to be a slightly healthier choice if your into soda. Lastly, it is a Halal restaurant which uses hormone and antibiotic free beef and chicken which further supports a slightly healthier meal option which I appreciate. You can also customize your meal any way you want. In closing, it is a great choice if your in the area. You may pay a dollar or two more for your meal but it is well worth it. I'll be back soon! read more

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I wanted to try something new. Instead of In-N-Out or the habit burger. I took a chance here because some of the pictures from the reviews look good. And oh boy! I am glad I did. They have a self service kiosk and I am very picky with my burgers so I waited until somebody came up to take my order. A young lady walked up and answered my questions, helped me get my burger with an extra patty, and then I ordered some chicken wings. The chicken wings were amazing, but I should've gotten the normal buffalo wings because that's my normal preference at other restaurants. Occasionally, I like to try something new, and these were good if you'd like a sweet taste with mild spiciness to it. The burger was simply amazing and I will be back here in 30 days. I will only eat my junk food on the first weekend of the month. So I can't wait until the first weekend in January when I can come back to this place and get another triple cheeseburger. And next time I will try the buffalo wings and see how those are. The location was pretty normal. It was clean and they had a good fountain drink machine with several good options. I definitely recommend this place. read more