Very disappointing quality control and lack of customer resolution at this location. I recently spent $45 here for a family meal and was deeply unsatisfied with both the food consistency and the service. Quality Control: I ordered two Whopper Jrs., but one contained a noticeably undersized patty compared to the other. When I asked the team to correct it, the response was confusing (something about having to cut a larger burger pattie in half) and no action was taken to fix the mistake. Limited Menu Options: Kids' meal choices were restricted strictly to nuggets (they were out of kids burgers and yet I received a burnt hockey puck smaller than a kids burger which I physically showed them). Service: The staff on site made no attempt to make things right. Another guest present was also trying to return a burnt chicken sandwich, suggesting ongoing issues with order accuracy and food prep. The value and experience fell well short of standards. I recommend choosing another location until service quality improves or double-checking your order carefully. read more

We stopped by the Burger King on our way home from a long trip. Honestly, nicest staff members. Christian was especially kind and super knowledgeable about soccer. He made our Burger King pit stop memorable and enjoyable. We left saying, "that was the nicest employee we've ever come across." read more

Repeated my order many times just to get it wrong. They didn't seem to care and ignored when I patiently waited upfront terrible service.

Staff was super friendly and kind! Food was good and place was clean! I left with a crown and a smile

Conveniently not too far off the I-5. Attached to a big truck stop area, providing plenty of parking all surrounding. Inside you can find big bathrooms, showers, trucker lounge areas, a gym and more. As for the Burger King itself, very clean with lots of seating. Almost has a hip, industrial interior design vibe hah. We arrived with not too much of a line, employee were kind enough to let us use a coupon to include my impossible burger, which they said they normally can't use that with the impossible burger, but they did it for us. Food came of quick, and was fine. Just typical Burger King. No complaints :) read more

Burger King - End of road-trip pit stop - Burgers Near Me - Santa Nella, California

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Not the most friendliest shift. Not sure if its because of the constant flow of drivers coming in or what. No smile or greetings... more like what do you want? Looks like there are only 2 staff members working. Long wait times... there was a trucker that left the line. I guess he did not want to wait. All the non carbonated drinks at the soda fountain were out so your choices are soda or iced teas. read more

I don't know about those reviews, but the facilities look pretty clean and there is diversity here in terms of the customers. Too broke to buy a burger though to taste the food LOL anyone wanna trade me money for my clothes / shoes? Moving from SF to LA! read more

Burger King - Murals? - Burgers Near Me - Santa Nella, California

To start off first thing that I noticed as I walked in, TRASH. There was trash everywhere. Trash on the floor and trash on the tables (table I sat on was sticky). Secondly service was terrible. I was given the wrong order and the cashier had a terrible attitude. When I asked to order an additional item I was told no because they were to busy cleaning, yet everywhere was dirty. The only reason I am rating this 2 stars is because I got my food afterwards. read more

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We stopped for gas and decided to go eat at Burger King. My husband had never eaten at a Burger King. He ordered a double and was really impressed how big his burger was. Both of our burgers were hot and tasty and freshly made. OThe restaurant was clean and the service was quick and friendly. read more

Burger King - tables and chairs in a restaurant - Burgers Near Me - Santa Nella, California

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Worst service ever !! staff just stood around looking at each other like seriously horrible !!! Waited 22 mins for 2 cheeseburgers. Ice machine had mold employees kept switching from register to the grill. They continued having side conversations with each other. This really is the worst Burger King ever where was management? And burgers were not good read more

Be very aware of what you order I ordered a triple whopper and a onion ring and the guy charged me for the meal .the person cooking was very good at it .Just pay attention because you can very easily be overcharged read more

This Burger King was very nice inside and it's at a really good location. The workers were friendly and gave really good service. Everything felt clean and the tables were wiped down I got the Whopper and it tasted very fresh and was one of the better Whoppers that I have had. Same goes for their fries. I also used the app in store. Although this location did not accept mobile orders, I used the in store scan to save $3 on my order Overall a great location with friendly service and fresh tasting Whoppers! I'll be back if we travel again read more

Honestly, no complaints here - stopped by on the way back from SoCal while gassing up the car, and walked in. Pretty spacious and clean for a pit stop, and prices were on par with other fast food places, unlike other pit stops that price gouge. I even took advantage of the 2 sandwiches for $5 deal and got a quarter pounder and chicken sandwich (that I ended up saving for later). What was nice was that the fries came out piping hot after I ordered, and service was great too. I don't usually stop by fast food unless it's absolutely necessary, but I'm glad I did in this case! read more

All of the villages sent their idiots to work here. Don't waste your time, this place is painfully slow. Oh well, at least my food was cold.

This is the worst burger king ever!! They don't accept app coupons, they don't have any breakfast deals and they don't have the French toast breakfast sandwich they is clearly on the menu. So I ordered a crossanwich with sausage and that's all I got, no egg! no cheese! What the hell?!? They can't even get an order right. This place sucks!! I'll never be back! read more

Burger King - They don't serve the French toast sandwich even though its clearly on the menu. - Burgers Near Me - Santa Nella, California

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I was charged twice as much as what the menu board says!!! Be aware people. They kept saying it wasn't them.. I politely said that they needed to change the menu board because it is VERt dishonest read more

Lol it's actually comical that they are out of lettuce, tomato, ICE and ICE cream Send these poor employees home and close up shop! Edit to add, it takes 20 minutes to get food.. the soda is actually warm and the food only like warm too. Avoid like the plague. read more

While I don't expect much out of a fast food franchise, especially at a truck stop, this location by far has low standards. On a Saturday at 12:30pm, they are either understaffed or the staff is indifferent to providing service. There seem to be four employees and only one employee is making sandwiches, slowly, one at a time, which the others stand idle. A small group arrived and the next family was told they would have to wait a few minutes before even placing their order. After a long wait in a short line, I learned they are out of chicken. Coming here defeats the purpose of fast food. read more

Best Chicken Sandwich in California , 10 out 10 do not recommend. This burger king is so convenient inside this gas station, check it out read more

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Had to give them one star because it wouldn't allow me to give zero stars. Horrible experience! To begin with, they were out of beef. Yes, you read correctly, out of beef! Okay, so order the original chicken sandwich combo and wanted a coffee...but they were out of coffee. My husband ordered an Italian chicken sandwich and wanted a medium size, which we were charged for, and I'll get back to it later. The time on our receipt was Las 9:24pm. We sat down and waited..:and waited...and waited...they finally called our order number at 9:46pm. I guess they had to go out back and kill the chickens or they had to grow the potatoes for the French fries! Anyway, we were sitting down eating, when one of the employees came over and told us they were closing. I looked at my phone, and it was 9:50pm. My husband told him that we would be done by then. A couple of minutes later....5 to be exact, a young female came out to us and again told us that they were closing. My husband said we were almost done, and she got snippy and said "We'll, we're closing at 10:00 so you need to leave." I said, "We'll probably be finished eating by then," and she snapped back with, "You'll just be locked in...so," and my husband said "We'll be okay." She stomped off. Just after that little incident, a guy came walking in to order something, and they told him they were closed. He said that the sign says that they don't close until 10 and it was only 9:56. They got snippy with him and said that they didn't care what he said, they were closed. I looked at my phone after the exchange, and it was indeed only 9:57. We were getting up to leave, and we tried to go through the front doors, but they were already locked. We had to exit through the travel center. Rude, unprofessional, and it took way too long to get our order. Back to the medium fry...my husband was not given a medium fry, it was the same size as mine, and mine was a small...remember though, we paid for the medium for his. We didn't want to say anything about it, because it had taken so long for the original order and they were luke warm when we got them. Also to note, the place was a freaking mess, I don't think the gas badge had been emptied today at all. Every single one of them, both inside and outside was overflowing and garbage was on the floor and scattered on the sidewalks. Disgusting! Where is management for this store? If management was there, they should be fired immediately! Take some really good advice, go about 7 miles further in to Los Banos and eat at one of the fast food restaurants or one of the other great restaurants. You'll be well taken care of, the staff will be friendly, you won't have the massive delay, and you won't be hurried even though I was their fault you got started eating so late. Very disappointed, and I certainly hope someone from corporate reads these reviews! read more

The reviews tell you this location itself. My family and I were on a road trip and stopped here to eat at 9:30. Yes, it was near closing, but it wasn't CLOSED. It closes at 10. We ordered and the wait was usual. The restrooms were awfully filthy. I'm not sure if the Burger King also manages the restrooms, but they reeked, trash cans were all over the floors, paper towels everywhere too. Gross. We got our food and my EIGHT PIECE mozzarella stick somewhere morphed to THREE. Weird how distinct and clear I was to the cashier to confuse her with "three" and "eight". They don't even have a 3 piece option. I assumed it was because they were closing and only gave me the remaining that was already made. Still, poor service. My brother also ordered a drink and went to fill it up with Powerade. It was ALL SYRUP! Drank it and it was pure sugar. Disgusting. Opened the cap and noticed a film of a white substance at the top. They really need to change their filter or settings or whatever in the drink dispenser. Although the employees were kind to us, the business itself needs some touch up. I get it's a typical fast food chain business with hundreds around the nation, but a review is a review. ‍ read more

This has to be the worst BK of all BK's ! They are soooooo slow!!! Like they all are zombies ! It's took over 30 min to get the food and we were the only ones here! read more