the chicken in there is good and the whopper too. this type should me in other cities read more

I don't get into specifics, food wise, when I review large chains like this. What I do talk about is service and consistency. Been coming here for years and I've never had an incorrect order and staff has always been friendly. Food is what it is. read more

If you treat with respect they'll give it back! Always a pleasure to stop by and talk to the people working here. read more

Burger King - Seen this young guy working his 4$$ off many years here. Nothing but a pleasure when I see/talk to him. - Fast Food Near Me - Summit, Illinois

This place is pitch black at 2:30 am when they are supposed to be open 24 hours. Total bullshit if you ask me.

Typical whopper and fries, good. That's were the good review stops. Asked for a free upgrade on my fries from the app. Showed I to them. I asked for medium, upgrade to large. I got the small. I didn't find out till I left. They were not that busy at 7:45pm Friday night. They are not worth $15 an hour. read more

Went here on December 23rd at 2 am. The drive thru was long. I didn't mind. My boyfriend and I were wondering what was taking so long when we saw the girl at the window giving the car in front of us her Snapchat by exchanging phones with customers... Our total came out to $23. I was confused because I had only order 2 #13 meals which are only $5 with a spicy chicken sandwich. It should not have came out this much. When I told the girl at the window, she insisted we made a mistake and actually ordered fish. I didn't even know BK sold fish and never heard of anyone ordering dish. We told her no. She proceeded to insist we ordered fish. She then shook her head and started saying we were confusing her and closed the door... she eventually came back with our chicken fries and changed the order, which was now $15. I was right; the original order price was wrong. We specified we wanted meals, not just the fries. When we told the girl, she literally rolled her eyes and grunted in annoyance and slammed the window... Proper training on customer service should be made an essential piece of training here. There was no need for this much drama over chicken fries. The girl's name is Jasmine. read more

Their dollar chicken crisp sandwich is what keeps me coming back. Their drive through is all right, never really sat down in there. The time from order to food is typically around 3 minutes and you can get ranch dipping sauce or whatever without a bat of an eyelash. I love my extra freebies. I knock it a star for the bums that are typically corner. I feel bad for these guys/'mother of six' with a folder, but begging by a Burger King when your brown paper bag hiding your booze from Joe and Frank's does not get you more sympathy from me, just makes me roll up my windows and not make eye contact. Going westbound on Archer outta here round 4p-7p can be tricky since people block the driveways. read more

I really don't think I need to say anything except that I was stuck in their drive-thru for over 50 minutes (not exaggerating, not joking) and didn't receive any food. 1 star is excessive. But because I'm such a nice yelper and I want you to believe that my experience was truly as horrible as I say it was, I'll elaborate. We pulled in to the drive-thru around 12 am, along with 5-6 other cars, coming from the B96 Summer Bash. Like the other cars, we were filled with a ton of hungry, cranky, sleepy pre-teens/teens. Their drive thru was broken and there was NO sign indicating, so everyone of course hopped in their line (which is impossible to exit once you enter) hoping to grab a quick bite to eat. After about 25 minutes, we get to the microphone ordering area (still no sign indicating the drive thru is out of order) and we're waiting. and waiting. and waiting. Finally, the girls in the car ahead of us scream back to us to tell us it's not working. 50 minutes later when we get to the pick-up window, we realize that everyone is placing their order there and the SINGLE EMPLOYEE they have on duty is cooking and preparing the food (and taking his sweet time doing so). Unfortunately, when we got up to the window, he didn't even open it up to apologize for our wait and say he needed a minute to clean up or take care of business...he just left his window closed and left us sitting in the car for 2 minutes before we finally said SCREW IT and drove off with NO FOOD. What a freaking nightmare! Not too often do I hope/think that my reviews will be read by management somewhere, but I seriously hope Burger King management reads this and understands what a nightmare last night was. When we drove away there were still cars wrapped around the drive-thru, entering the same fate that took us 50 minutes to escape. read more

Three times in a row they have not put the bbq sauce in with chicken nuggets. I am now positive they do this on purpose to save money. Especially as they fill their own little containers for bigger profits instead of using the BK bbq ones. Today they also forgot to put in a crispy chicken burger. read more

If I could rate it 0 stars I would. I've passed about five times after 11pm in the past month and they're closed. With today's technology it shouldn't be a problem for them to update their hours online. Ridiculous read more

This Burger King sits right at the busiest corner(On Harlem and Archer) in Summit,IL.Getting in and out of this Burger King is horrible. There are cars and trucks always blocking the entrance. I stopped eating at this Burger King and all other Burger King's after so many bad meals. When you order a soft drink, they give you around 90% ice instead of soda. The fries are always hot but never enough for the amount you pay.( I read that most profits come from soda and fries) The beef is either not fully cooked or too dry from sitting around in heat lamps. They place the beef on the buns and microwave them together which makes the buns soft and soggy. The lettuce is always old and the tomatoes are always soggy .They use every part of the lettuce and tomato. Someone should tell them that the ends of the tomato should be thrown out and that lettuce that is wilted should also be thrown out. Thank you BURGER KING for thinking about more profits instead of customer satisfaction! read more

Good fresh burger and nice friendly service.

I want to start off by saying I never had bad customer service at this location, but I always go in person instead of the drive thru. This time I had to go through the drive thru because I couldn't go inside due to covid. There were three cars in front of me and it took a whole whomping 10 mins to get to the first speaker where you order your food. When I got there, dead silence. I said hello and a worker answered stating to please wait a minute. That minute turned into almost 5 minutes until I could place my order. I was already frustrated so when ordering my food, i forgot to mention I had a coupon for two whopper meals for $8.99. I didn't think this would be an issue because i have forgotten in the past and the employee was able to change it at the register. When I got FINALLY got to the cashier window, mind you it had been over 20 mins at this point, I told the cashier I had a coupon for $8.99. She literally grunted in annoyance and stomped her foot, proceeded to roll her eyes. She then told me she couldn't take the coupon and i had to say it when ordering. She then called over the manager and i explained to the manager and she told me the same thing. I told her I would like to cancel my order. She slammed the cash register and then said "okay" and slammed the window. Absolutely ridiculous. Proper customer service should be enforced at this location for the employees. read more

Very rude old male manager . He was Rushing me at the speaker and then when I get to the window he didn't put in the order correct that I said at the speaker and I had to make another transaction because of it . Food wasn't fresh . And very unprofessional . read more

Food was decent, long line, had to repeat my order multiple times and got the wrong drinks after repeating. I would go back but I'm already on highway read more

With the COVID situation, I frequent their drive-thru on a regular basis as a change of pace from my own cooking and for snacks, like their jalepeno cheddar bites. Service is usually quick, food is good, and COVID protection protocols are always observed. As a senior, I recommend them for safe, reliable service. read more

We stopped in to get some food and use the washrooms. Big mistake I would never order food from this BK . The bathrooms were so bad I could only imagine what the grill looks like. We left and will never stop again read more

I normally don't like to rate on here but they had gotten my order wrong 2 times and one of their employees was giving attitude. I honestly would give this a 0 if i could. We spoke to their manager and she seemed mad about it. They also asked to take the sandwich to the back. That is first of all so insanitary. I wouldn't recommend it to anyone unless you're prepared for bad service. read more

FOOD POISON ALERT. Monday morning at 3am I went through the drive-thru. I wanted a number 10 but they had told me the only thing available is the number 9. The employee told me that they were not serving burgers either? So I had ordered 2 for $5 spicy chickens, a number 9 and chicken nuggets. A few hours later I woke up vomiting with diarrhea. I am disapointed with Burger King service. I am a customer who visits almost every night and obviously the employees had not washed their hands and or had served me food that was old!! THEY GAVE ME FOOD POISONING THAT HAD LASTED OVER 24 HOURS! BURGER KING MAKES ME SICK!!! read more

Its open late with fairly fast service. Use the drive through and avoid the typical corner street vendor lurking in the area. What more can you say about a 100% all beef patty lettuce and sauce on a sesame seed bun that has not already been said. read more

Stopped in to order lunch. I was the only customer waiting in line (inside the restaurant). After 7 minutes of being completely ignored, I realized they were too busy to acknowledge "dine in" customers, and I decided to leave. Never stopping in there again. Sent a letter to ownership, and completely ignored. This investment group owns many BKs in the Chicago-Metro area. Not surprised with the lack of POOR customer service. read more

Its burger king....the store is clean and the staff is very fast. I go for breakfast.

in my opinion it tastes like charcoal on a bun, soggy brown fries. Worst chain ever in my opinion.