Deceptive practices and employees who were not forthcoming! Went in yesterday at lunch. The credit card machines were down and the server asked me to pay cash, but just then thankfully, the machines came up. My order was taken, total announced, slid my card, gave a tip, and I got my receipt, and just then I was told it didnt go through and I would have to pay again. I paused, but I slid my card through again, got my receipt and again they said it didn't work. At this point, I'm getting nervous, and another employee is coming over to help. They let me know I haven't been charged, but it doesn't feel right and they are asking me to slide my card a third time. I ask questions about it. They assure me that nothing has been charged yet on my card. So I pay for my single meal a third time, and it goes through. I then take a seat and wait for my food. While doing so, I check my bank statement, and I was actually charged twice. I was double billed. When the server brings the food to me, she says, yeah I knew that, but he (meaning the other employee) wasn't explaining it to you right. So I asked, when I will be reimbursed and she said probably in a day or two. Completely disrespectful. Poor customer service. Not only were the credit card machines not working, but even worse both employees were deceptive about it throughout our interaction, allowing me to believe I was only charged once, when in fact they knew I was charged twice, and they purposefully didn't tell me. I will not return. read more

Burger Lounge - Burgers Near Me - Irvine, California

I love this place very much because the food here is delicious, there was good, fast service, the ambiance was really nice, and there was good upbeat music, too! read more

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This place get be a little pricey if you're going for the whole shabang, which I did, but the quality of everything is pretty solid. I tried their Lounge Burger, did a half/half of fries and onion rings, and a chocolate milkshake. The servers there are super nice and constantly checked on me. There are plenty of places to sit in both inside and out. This is a nice spot to go to for a good quality burger. read more

Burger Lounge - Lounge Burger, half and half fries and onion rings, chocolate shake, water cup - Burgers Near Me - Irvine, California

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I love burgers and I go out of my way to find a great spot. This is an amazing burger place, the burgers are fresh and taste. The surprise was the onion rings. They are one of the best I ever tried! Service was amazing, very respectful at the cash register taking the order, very polite too. Friendly and all smiles!! The atmosphere is modern and sharp! Really appreciated the freshness of the food and made to order style! read more

Burger Lounge - A burger with bacon and avocado! With half onion rings half fries! - Burgers Near Me - Irvine, California

Great experience! The food was fresh and delicious, the burgers were juicy, and the service was friendly and fast! The place is clean and has nice atmosphere. Definitely coming back! read more

Burger Lounge is a great place for a quick lunch. Located within the Los Olivos Marketplace near Marufuku Ramen, this place surely hits the spot. I ordered the crispy chicken sandwich with avocado.. delicious with a side of fries (everything is a la carte). Sandwich was very juicy and tasty and fries were perfectly crunchy on the outside and soft on the inside, just how I like them. Only downside is that parking here can be a total nightmare. Not their fault, but definitely recommend coming early for lunch or avoiding peak hours as this is a very busy plaza full of restaurants and options but fill up very quickly and was even difficult to find parking at 11:30am on a weekday. Either that or expect to wait. Otherwise, very solid lunchtime option. read more

Burger Lounge - Crispy Chicken Sandwich - Burgers Near Me - Irvine, California

Tried the wild caught cod sandwich and it was delicious with just the right amount of tartar sauce. Fries were good with 1000 Island dip. Thanks for offering healthier fast food options. Will try grass fed/finished burger or the vegetarian burger or salad next time. See you soon, friends! read more

Long wait for my order, got my order wrong, and trash-tier mealy fries. I would never consider going here again and it's way too pricey on top of everything. read more

Ordered approx $50 tonight and was missing the truffle mayo for both my truffle burgers, only received one cup for the kid drinks for two kids meals, and both kid ice cream cups were missing. Called the restaurant for a replacement and no one answered the phone. Went online to try and use the "contact us" option to have this issue rectified and that part of the site isn't working. Definitely not worth the price point. read more

Was working at my company's Irvine office and I needed to wait out traffic, so I decided to come to trusty Burger Lounge as this location was less than 10 minutes away. I wanted to somewhat manage the unhealthiness of this meal, so I simply got The Son of a Butcher (or the S.O.B.) with a lettuce wrap. The burger of the quality I expect from every Burger Lounge this day. The grass-fed beef really makes huge difference! Service was fine, no complaints from me. Good to know there's a Burger Lounge in the area, will definitely be stopping by again if I'm in the area. read more

Burger Lounge - Burgers Near Me - Irvine, California

I said no bbq sauce! They always mess up my burger. This is probably the fifth time they've done this. read more

Burger Lounge - I said no BBQ sauce! They always up my order! - Burgers Near Me - Irvine, California

I was totally excited about the grass fed burgers, but unfortunately, after eating the gluten-free grass fed burger, I found plastic particles in both my son's burger and in mine which we were eating. Thankful my son didn't choke and spit it out. The staff apologized and made us another burger. However they need to do quality check on their food urgently because I was spitting out plastic particles stuck in my teeth on my way home. read more

Love the burgers here! So fresh and tasty! You can't go wrong with any of the options. Add in some fries and bam! Delicious all around.

What a great find. My wife ordered burgers, fries and a milk shake...yep diet food lol. Great fresh ingredients and actually made with top quality meats including turkey and even meat substitute products. Tasty and such a clean and well presented meal. The burgers and other sandwiches are so good and so are the fries, salads and drinks. Highly recommended read more

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The customer service is excellent and there is plenty of seating. We wanted to get something that wasn't beef and that's always hard at a burger place. The turkey burger was fresh and full of flavor. One of the best burgers I've had in a long time. Highly recommend! read more

So we just moved to the area from Sherman oaks, and absolutely LOVED the burger lounge branch in Van Nuys. One night we wanted burgers, looked up Burger Lounge, and what do ya know, there's one close by. Immediately got in the car and went. Man were we let down. Ordered the food, sat down, got the food. Both of our burger patties were burned. The onions on the burgers, burned. Fries were cold. The only ok part was the dairy free shake. A little sweet but pretty good. The strange part was, after we left and during the drive home we both had an allergic reaction from something in the food. My throat started closing up with a tingling feeling. And my girlfriend who never gets allergic reactions also had the same thing, throat closing up, hard to breathe, and tingling feeling. It would be a safe assumption to say that we will never be returning. Especially at over $50 for dinner at a burger place but also from the poor quality and allergic reactions. Too bad. read more

This Burger Lounge has managed to remain consistent after several years, and I do appreciate it. It really doesn't taste like a chain. The quality is great, and I always feel like the food I'm eating has been made fresh, been consistently good, and satisfies me. Over the years, I've tried quite a few things on their menu. My favorite would be the classic Lounge Burger or the Alaskan Cod Sandwich. The Lounge Burger is just a solid burger. The patty is crispy but not burnt. The bread is doughy and soft, but light. The shredded lettuce (my favorite kind of lettuce) with the sauce brings a kick of freshness to each bite. Now, I love a fish sandwich. They call me crazy, but I love fried fish between two slices of bread. So, the Alaskan Cod sandwich is wonderful in my eyes. Perfection! Crunchy, flaky, fresh (tasting) fish. That combined with everything that makes the Lounge Burger so good just equals a phenomenal experience and mouth feel. The location makes me want to tear my eyeballs out and throw them at the nearest body of water. The Los Olivos parking lot is a warzone. It doesn't help that the Whole Foods next door is busy beyond belief. It is a glaring example of the failure and impracticality of car-centric urban planning. I bring this up because it really does dissuade me from coming here. The seating situation has never been bad, however. There are booths inside, but the best experience is to dine outdoors and enjoy the fresh air. Not the best dining experience overall, but a good burger. read more

Burger Lounge - Fresh-Cut French Fries - Burgers Near Me - Irvine, California

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This center has a row of good choices so there is something for everyone... The Burger Lounge is pretty good with a juicy burger on a nice fresh bun. Clean inside with good service. I took 1 star off for two reasons and they are minor by themselves but added together they equal a minus 1... The burger said it had the BL 1000 island dressing but there wasn't any on the burger.. probably really good but I can't say. And the person delivering our order had a situation where the onion rings were falling as they were delivered to the table so we caught them in our hands to keep them from going everywhere.... We did save them but no apologies at all... Seemed weird... We will still be back to try it again since I want to know how good the thousand island is... read more

Burger Lounge - Inside - Burgers Near Me - Irvine, California

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I've never ever been charged to make substitutions, but they are greedy here and nickel and dime you. It's very understandable if I wanted to add cheese, or bacon, or avocado to a burger that doesn't come with any of those, but I was being charged 80 cents to add some pickles and raw onions to my burger -- very traditional items on burgers.... been there many times, today they lost a customer read more

In all honesty, I felt I was pretty deceived from the overall 4-star review rating that had my curious about this restaurant in the first place. I'm usually a pretty easy/forgiving reviewer who hands out 4s and 5s easily (LOL), so to give this place a 2-star, really says a lot. First off, I want to mention that I absolutely adore the staff. They are friendly, accommodating, and kind. My issue is the actual food and drink quality. I came in with my boyfriend spontaneously on a Sunday night around 7PM (it was pretty empty with a few people eating around us). My boyfriend ordered the Lounge Burger and I ordered a seasonal Western burger (forgot the exact name - it included meat, onion rings, BBQ sauce, etc.) on a gluten-free bun. We also ordered French Fries and a non-dairy Chocolate shake. I did NOT love my burger at all. Not only did I feel that it lacked BBQ sauce (putting it on the plain side), but I felt there was nothing special about it at all - if anything, the onion rings were the best part of the burger and there were only 2.5 onion rings on it. I was definitely not smiling as I was eating my burger (something I usually do when I eat food, LOL). My boyfriend's burger was better than mine, but nothing impressive at all. The fries were mediocre, but don't even get me started on the chocolate shake. I should have regretted ordering "non-dairy" but it straight up tasted like poison to me (poison is a bit of an exaggeration - it just tasted BAD). I told my boyfriend I would drink water any day over that shake. Really sad that I didn't love this place because it's right next to Whole Foods, a grocery store that I do love! read more

Burger Lounge - Burgers Near Me - Irvine, California

Wow. This review is way overdue. So I think I came here about 2-3 months ago with co workers. Stopped by the Whole Foods plaza so that we weren't just limited to 1 restaurant. A cheeseburger just sounded really good to me that day, so obv Burger Lounge caught my eye. Upon going in, I was a little overwhelmed by all the options so I opted for a kid's meal instead. I mean, you can't really go wrong with a kid's meal - smaller portions + it comes with a scoop of ice cream. What's not to like?? I ordered the Cheeseburger kid's meal and I was shocked at how filling this was. I was able to add tomatoes and onion on my burger and the portion was perfect. I wasn't too full and I wasn't left not satisfied. The store was very clean too and I wanted to thank my server, Arelis who was very nice and helpful throughout my ordering process. If you're in the mood for a good burger and you're around the area, Burger Lounge is definitely worth checking out! read more

Burger Lounge - Kid's Cheeseburger Meal with fries - Burgers Near Me - Irvine, California

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I had the "Husky" burger and fries. The burger was very tasty. It was a little too pink but I ate around it and was pretty satisfied when I finished because it was a pretty good sized burger. The fries arrived cold but that may have been the delivery service's fault. Unsure. I really liked the taste of the burger and the garlic aioli. I'd try this place again. read more

Burger Lounge - The Husky - Burgers Near Me - Irvine, California

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Good, solid burger place. Much better then most other places around. The consistency is always good, meaning you get what you ask for every time. The fries are fresh, too! The shakes are great. read more

This is the place we go when we want a great grass fed burger-which are hard to find! We haven't had a single thing here we didn't like. Once, and order wasn't right and they were polite and fixed it right away. I think it's great quality. We also love their fries! Even when we use DoorDash, the quality is still excellent. read more

Kids burger was the thinnest sliver of meat. Took first bite of the crispy chicken sandwich and hot chicken juice or oil shot out and burned the side of my face!! Did not finish sandwich. Was overcooked, not great flavor. read more

Great fish sandwich! At least it tastes like it is pan fried rather than deep fried. Fresh veggies and a great sauce make a great fish sandwich. Tasty crisp fries. Love this place! read more

Burger Lounge - Cod sandwich - Burgers Near Me - Irvine, California

Trying out this new burger place, I think I might of tried the Pasadena location. They have great variety of menu items, love that they have beef, chicken and fish as well as buffalo? Tried the paleo option today as they had a welcome to the neighborhood advertisement/deal. Food was tasty, nice serving sizes and will def come back to try more flavors. The place was clean, playing music and great modern decor. The server was nice but seemed overwhelmed as the other workers were on break and she was doing the walk-ins, phones and serving the food to tables; what a trooper. read more

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The burger was not very good. Kind of dry. The bun fell apart, there was no real flavor to the patty.

I love a nice burger so I decided to try this out since I was close by. This burger was super juicy and delicious. Usually I would get a little sickness from the oilyness from fast food but this did not give me that feel at all. I probably scarfed this burger down in less than 5 mins. I highly recommend coming here if you're in the area and want to try something new! read more

Burger Lounge - Nice Little Side Salad - Burgers Near Me - Irvine, California

After 2 days, I still had uncomfortable indigestion. Something is seriously wrong here. I'm not even able to get a hold of Sirena and there is no "contact us" option on their website either. They need to make this plain & easy and have a way to be messaged on Yelp. It took 5 days for the inflammation and the indigestion to subside. They are possibly using a meat tenderizer or cake agent in their "organic grass fed" ground beef patties, in order to possibly give them an appearance of being larger than they are. That is my impression. The taste of pure organic grass fed beef is being diminished by an unnecessary increase in whatever additive they use. Don't get me wrong; it's generally OK to use a dash of baking powder or baking soda. However, they may not be using the right amount. Friendly warning to this restaurant and its Corporate Chefs - fix this please. Otherwise, this place has great potential. read more

What I love about Burger Lounge is that every ingredient: the bun, the salad dressing ( e.g. anchovy dressing), the cod fish ( in cod burger) etc is not what you usually see in a burger joint. Most of other burger places will use common ingredients, dressed up in double meat or cheese to fluff it up. But Burger Lounge has taste ( pun intended), look at this Truffle Mushroom Swiss Burger, tasty truffle aioli blended with melted Swiss, on a bed of fresh arugula ( not roman lettuce or something), with a sesame brioche bun, so very pleasing to the eye and to the taste buds. If you are a burger connoisseur, Burger Lounge is for you! read more

Burger Lounge - Truffle Mushroom-Swiss - Burgers Near Me - Irvine, California

FOOD: I tried out this place because it's really close by. Got the lounge burger and the crispy chicken sandwich. It didn't taste great at all - reminded me a little of cafeteria food. SERVICE: Just okay. A little slow as well. Asked for Buffalo sauce but got bbq sauce instead. AMBIANCE: Floors were extremely dirty. It was a little off putting to eat inside. read more

The food always great & good service. I like the outdoor sitting. However, they are a bit pricey.

FAVORITE BURGER! Staff is superb, they are always attending guest. Love taking my office mates here ! read more

Burger Lounge - Bacon Bleu - Burgers Near Me - Irvine, California

Good food but overpriced Don't like that we can't refill drinks ourselves Rather go to In-N-Out for half the price for my burger fix $20 for burger fries and drink smh read more

The fries were not crispy, maybe I should have asked for them to double fry them. The lack of 5 stars is for the woman taking my order. She talked really fast and it made it very challenging to understand her questions. When we did get the food I enjoyed if read more

Burger Lounge - Burger and half and half fries and onion rings - Burgers Near Me - Irvine, California

Updated review: Last time here unfortunately. Don't know why people change what's going well but they changed their fries. They are nothing like the ones before. The previous ones seemed fresh and these are definitely frozen and I believe have been dipped in flour so no longer GF (people working there didn't know or not ). I will pay a premium price for a good burger and fresh fries but this experience wasn't much better than regular drive through fast food. Sad My first review was a 5 star but things are beginning to slip. Twice now my burger was not what I ordered and I had to wait for a new burger while my husband ate. Both times we were not able to eat together at the same time while both enjoying hot fries. He got a burger with hot fries and I either had to eat the fries while they were still hot and wait for my burger or eat my burger with cold fries. I hope the service goes back to the way it was when they first opened. I'm gonna try one more time because the beef is very good. read more

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Food is great. I enjoy the burgers here. But this location has bad service. Very slow in getting your food out. The tables and restrooms are unattended and need cleaning. read more

Ordered the bacon bleu burger and it was amazing. Customer service is phenomenal! I recommend this place to everyone

Pretty tasty, expensive for what they were but no complaints. Takeout system was easy/efficient.