AWESOME EXPERIENCE ALL AROUND!!!! Came in having a bad day and the cashier 'Cooper' completely turned it around for the better. Btw, Cooper is 10 and he's the owners son. I may just come back for a laugh/chat with Mr. Cooper lol. Anyway, the entire team is magnificent. Over the top service and they always have a smile on their faces. read more

Everything was done perfectly. The staff and owner were super nice and the Wharfside Plaza finally got its long-awaited BurgerFi in Boca Raton. I look forward to coming here with my family and friends for a very long time couldn't be happier to see this place up and running. read more

BurgerFi - Nice interior - Burgers Near Me - Boca Raton, Florida

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Best customer service I've ever seen at a BurgerFi, so easy to stop in and grab something quick

Great food and staff. Will return. Great burgers as well. Ready pretty fast also. My burger was also not greasy like in some places

Great food, friendly staff!!! The manger does a great job. The restaurant is nice and clean and everyone is happy with quick order and great food read more

Only minor complaint is a lack of beer varieties, but Marlo's enthusiastic welcome and genuine happiness made everything better! The impossible burgers and fries NEVER disappoint!! read more

This Burger fi is fairly new just built in a brand new complex. We decided to try this out as we were looking for a good burger. We were not disappointed as the lines were packed an place was poppin. Toppings galore we both got the CEO it was really good the flavors and the burger was delicious. The fries we had a large and could of fed a family of 4. Team was very great and the owner made sure everything was right. Great visit read more

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I am going to make this very simple. If you like BurgerFi, avoid this location. The owners of this establishment are using the name and brand recognition, and that's about it. The burgers alway arrive as if they have been boiled or microwaved. Not cooked on a flat top. The quality of the meat is more like McDonalds. Clearly using an inferior product. Grey, soft, untextured, under seasoned, dry meat. Small crunchy bites throughout. They are also using a different bun, and the logo is not branded like other locations. This is not a real BurgerFi. I honestly feel as if they should have corporate come and do an inspection and product audit. Cheap ownership trying to cut costs and bilk patrons. Also much like other reviews, it is downright strange to be served beer by what appears to be a 10 year old boy. Good for the kid for working but I am sorry, it's a tad odd and he shouldn't be behind a register. Pretty sure it is completely illegal. Diners beware 1 star for a reason. read more

Why you should never go to this location. Dry rubbery burgers. Check Poor service. Check. Unapologetic. Check. An hour of my life I'll never get back. Check If only negative stars were an option. . . Was there a couple weeks ago and the food was terrible. Overcooked. Cold. A bit of a wait but not ridiculous. I decided to give them another chance last night. Ordered online. Went 30 min later to pick up. Check in when I arrive. Guy checks the tickets. Says it's not ready yet give me a few. No problem. They are obviously backed up. Not the end of the world. 20 minutes later check in again. Guy pulls my ticket. Heads to the back. Comes back five minutes late "that orders already been filled". I say "OK. So I don't have it and I've been standing here for half an hour. So are you going to make my food or what are we doing". Again, "well the orders already been filled". So clearly not dealing with a problem solver. I speak to a manager. Get a refund which takes another 15 minutes. While waiting for the manager to process the refund (apparently more complicated bc I dared to order through their website) I order Shake Shack online. Shake shack had my order hot and ready when I arrived. No muss no fuss. Guess who is my new "go to" fast cas burger joint is. Hint: not Burger Fi. read more

Do not order from this BurgerFi. I ordered over $100 worth of food for two children and four adults. After waiting a long time when we got our order we did not receive the children's meals, also the fries was soggy and cold. I called the restaurant and they apologized and said they would refund my money. I have since called but nothing I still not have received my money. I also told the delivery driver that such a big order I just had one bag and he said he had also told the girl that was serving him to check it and she said I don't need to check it it's in there. So I am not blaming the driver at all. So I will not be ordering from there again. And I will make sure I will tell all my friends and family the terrible service that I received. To this date I still have not received a refund for food we could not eat and we did not have..... so I spoke to the so called burgerfi Regional operations leader who Asked me to Contact him who basically said there was nothing he could do, take it up with Uber ??? Customer service stinks, they couldn't refund a petty $103 ?? Well one of my friends knows the CEO of Burger fi let's see what he says !! read more

Update June 14, 2020 I gave this place one last shot as Jason T "seemed" so concerned (I filled out the survey but have not been contacted) and I had heard the franchise reverted back to corporate. That was a big mistake! Out of at least 5 employees ONLY 1 was properly wearing her mask. Perhaps even more concerning, nobody in the back kitchen was wearing their mask the right way. We had nearly 2,600 Covid cases in the state yesterday! How dare you not take our safety seriously!!! I have been going here since it opened, but I am sorry to say I won't be back! With the pandemic and the state of the restaurant industry, they need to be doing everything in their power to make sure everyone is safe! Unfortunately that was not the case. I placed a takeout order a week ago and the guy at the register had his mask hanging under his chin. Not only that, he was also packaging food without washing his hands (having been touching the money at the register) I have been a loyal customer, but if you do not take safety seriously I'm done read more

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Good place to grab a quick lunch. Definitely a bit pricy for an "upscale" version of McDonald's. The burgers are hit or miss depending on the location (downtown West Palm Beach at TheSquare is the worst). They do offer great promotions for kids so it's worth it if you have little ones. read more

I ordered food from this place and it was amazing. I loved it all. The burger was really juicy and the fries tasted so fresh. I called and talked to the manager to see if they could add something onto my meal because they didn't have it on the online order and he was very accommodating. Love all of it. Will defiantly be eating there again. read more

Reliable Good burgers, tasted great and good service. Fast order. If you need something quick.

Stopped in for lunch. Nice size burgers with all the toppings. I got a double which was just big enough The French fries was a huge basket full and the three onion rings that came with it were really good. Fairly priced as well. Nice place for a stop in burger when in the area. read more

If you like well done burgers this is the place for you. I was very disappointed when I ordered a burger that wasn't well done. My wife & friends left to go elsewhere. If the meat is good why only well done. I guess I'll never find out. read more

Quality burgers, true to the brand. This location is near my home and has become my go to for burgers. They have been consistently good with following order directions and is fast with prep times. read more

Came with family of 7 .. store hours said they close at 10pm i arrive at 9:02 , i was told i could not eat inside because they were cleaning so it was only take out orders..which we agree with it, then once we were selecting what we wanted to eat, the store manager i believe, approach us and said: only take out orders and CANT BE ALOT OF FOOD !! I was like WTF?? Its seven of us .. i guess she only wanted to make 3 burgers and we had to shared ... besides her attitude wasnt the best.. i remember years ago when it opened up... the customer service was amazing.. but i guess SOME PEOPLE go too use to the unemployment ... dont recommend this place.. its a SATURDAY .. not a week day and i didnt show up minutes to closed .. read more

I recently moved in the area and came here for lunch. Bria greeted me with a big smile and helped me with the menu. She talked me into getting a banana churro milkshake which was delicious. The food came out quickly after and everything tasted great! Burgerfi is definitely one of my new go to's read more

Today I had the pleasure Bella serving us at Burger Fi Boca Raton. She provided excellent customer service in addition she wiped down our table and made my Strawberry shake upon leaving. Way to go Bella!!! read more

BurgerFi - Burgers Near Me - Boca Raton, Florida

Love Burger Fi but this location is terrible. This is my 3rd time here and every time I have had to wait 30+ minutes for a burger and fries. Every other location is at tops a 10 minute wait. This location is never packed so it always amazes me that they can go so slow. Corporate needs to look into this location and fix it. Terrible employees and terrible service. I could've gone and sat down at Yard house and ordered eaten and left before I got my burger here. Ridiculous. A 50 minute wait for a burger and fries? Take this warning and go to a different location. read more

This place is not the same as it was when it first opened. The wait for food now is unreal. All wrong orders. Manager came out an apologized. Help is hard to get. I hope that is the reason. The fries were greasy, and the hamburgers were dry today. The last time here, my outgoing order was left on the counter in front of me while i waited. unacceptable! I wish them the best of luck however. Getting good help is hard these days! read more

Ordered my meal for delivery and it came to hours after I placed my order. They forgot the bacon, ketchup, mayonnaise, and two cokes. The fries were soggy and inedible. I will never go to this particular BurgerFi anymore read more

Do not go to this establishment. The franchise owner does not honor obligations. We drove out of our way past Five Guys, Shake Shack, and Charm City Burgers because my son like these better and we happen to have a SaveAround coupon that has this address printed on it as part of the participating locations. When we got here they had a big sign saying they don't accept SaveAround coupons. When asked, the server said the franchise owner made an "executive decision" not to accept them. Will never come back. Also, this place could really use better cleaning staff. Every table had food and dirty napkins on them and needed to be wiped down, fries and used napkins on the floor, and dirty bathroom. read more

I absolutely love burgerfi and all their chain stores. In my opinion the best fast casual burger spot in the world. So it disappoints me to have to rate this location 2 stars. I love this place so much I bought shares of its stock Food is great as per the burgerfi standard, but the service... horrible. All the staff is in the front by the cashiers talking and laughing obnoxiously. It's as if there is no manager on site. They are on their phones, they are bad mouthing customers behind their backs but still in front of the other customers, cursing in front of customers and they're a little rude to your face. It really sucks because I love this chain of restaurants and I'm only leaving this review so the owner can see it and make a change with their management. Who ever manages the location needs to get a grip on the crew. read more

I'm not sure if the employees can read or not? But I let my 14 year old brother go in with a coupon that said free burger and fries, when he returned to the car they told him they could only give him a discount and took $3 off his order total. I can only assume they took advantage of him because he's 14 years old and second they didn't read the coupon. I could of just went to shake shack. I still ended up paying full price. read more

I love this location! The young woman who was the only one working the front the day I came in was so incredibly nice. I stood up front waiting for my food (for awhile, since they were busy), and every customer that came in was greeted so kindly. The location isn't the best with regards to parking (You have to walk on the road, or through bushes to get inside), but the service and quality is exceptional. read more

Staff is unprofessional and unaware. On of the worst locations for an otherwise decent franchise.

I was beyond excited to see that a Burgerfi was going in at this location. I haven't had it in a few years due to distance of the other locations and just having better options around. But given how positive the reviews were for this newly opened location, we decided to give it a shot and see how it was. Unfortunately I wasn't satisfied with my experience at all. The condiment area is already poorly maintained and kinda dirty - the fork dispenser wasn't working, there was ketchup that needed to be wiped up, they were running low on cups for condiments, etc. I just expected it to be much more well maintained since they opened so recently. I would have normally gotten the regular cheeseburger, but since I saw so many reviews about the CEO burger, that's what I got - we also got a hot dog, one order of the Urban fries (the only decent part of the experience), and two drinks. The total was around $30 which is too expensive for the quality we got, imo. The CEO burger was a massive, MASSIVE letdown. The burger was either super overcooked or the patties were just not mixed well - the meat was extremely dry, tough, and chewy. Not what you would want if you're going to get "wagyu" patties. The cheese had solidified into an unappealing mass on the top because it was sitting at the pass for too long before they sent it out, or...? I'm not sure. The hot dog was just ok, and the fries were fine just because of the immense amount of garlic aioli they had on them. Overall not impressed... I would consider going back to try their regular cheeseburger again, but there are other places I would rather try. I really wish it had gone differently, but I will have to remain disappointed and unimpressed by BurgerFi this time, just like last time. read more

This location is pretty awesome! The first time we ate at this location there was a bit of a mix-up with mine & my friend's order, but they fixed it right away and they even offered as a free drink and the managers came out to personally apologize. The place is cool and they have outdoor seating and doggy bowls for if you bring your dog :)....so the last time we went there, we took our puppy and we had a great time!..They filled up the doggy bowl with water for my puppy and Cooper was the best employee!..He made sure all tables are clean and he even checked in on our table to make sure we were happy with our meal...and to play with my pup The owners of this place really care about their customer service and they make sure that everything is always clean. read more

Had a jones the other day for a big, juicy burger...the kind that drips down your chin and requires a fist full of napkins at the ready, plus a batch of double-fried potatoes. Got into line and ordered a cheeseburger medium-rare, which is the only way to go...otherwise why not just order cardboard? The girl behind the counter said that they only cook burgers medium-well as a matter of company policy. She seemed so understand my disappointment. So my question is: why won't they cook medium rare? Seems as if they are following USDA guidelines for over-cooking meat to avoid any possibility of bacterial-borne diseases, such as e-coli, etc. But everyone who knows and loves beef knows that you want to cook to 128-130 and stop there. My thought is that if BurgerFi had complete confidence in the quality and freshness of their meat, they would cook to order without reservation or, to avoid any liability, warn customers that eating meat cooked at less than 165-degrees may cause hair loss and terminal acne. I'd be happy to hear from Corporate on this. read more

These burgers are the absolute best! I had a veggie one and it tastes so good... I wanted more but we had some loaded fries (absolutely amazing) and onion rings (look at those things!!). I mean, will I come back? Most definitely. Should you go? Hell yeah! Burgerfi has amazing food for great prices (just don't look at the calories too much) read more

BurgerFi - Onion rings and burgers! Name a more iconic duo. - Burgers Near Me - Boca Raton, Florida

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This was by far the worst display of incompetency that I have ever experienced at a restaurant in my life. I placed my order, went over it three times with the cashier because besides not being capable of pronouncing any item names correctly, she was more interested in the cooks conversation then her customer. 45 minutes later and missing 1 of the two burgers, the order was completely wrong. We waited another 20 minutes and know-one knew our desert was made and put in the freezer! This is not the first time, strike three! The workers are incompetent and the food is awful, not indicative to other Burgerfi's I have eaten at. read more

Lousy food, service to match, other locations better, nothing to rave about, Try a real Burger, eat at Dubliner in Mizner read more

i could've gone to a sit down restaurant with how long my order is taking. and it's not even that cheap. also it's not even busy. don't know why there's only one poor girl in the front making milkshakes, bagging, AND taking orders when there are 4-5 people in the back.... read more

Worst service of all the burgerfi in the area Slow and not very professional staff. Food was good. Just a long wait 24 minute wait for 1 shake. Employees seemed lost read more

This is a great burger fi location clean friendly staff and as usual great tasting burgers. Great staff and great food here read more

BurgerFi - Burgers Near Me - Boca Raton, Florida

Was craving a big fat bacon cheese burger and if I were to have dreamed of a place, this was it! The staff were cool, fun and helpful. I was happy with all the staff including the guy cleaning the tables. A stand up dude who was happy to be working and it showed. Just looking around customers and staff were all happy. I got my fries and burger quick and it was delivered to my table again with a smile and pleasantries. Man, I am NOT missing N.Y. at the moment. The fries were on point and I ate them 1st. The killer burger was next. I ordered a single and pleased I did. Full of flavor and absolutely on point. If I ever come came to Boca, I will make this place a must have return place. Thank you BurgerFi! read more

Great location for a BurgerFi! The only place I'll eat fries and burgers. Although I only eat the veggie burgers on lettuce. read more

BurgerFi - Burgers Near Me - Boca Raton, Florida

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I placed a order for delivery and when my driver showed up to get my order he asked if everything was in the bag at which time the employee stated yes. So my driver dropped off my food and when I checked the bag half my order was missing. I immediately called the driver back and he promptly drove back to the location where same employee said sorry they ran out of onion rings and the other stuff they just forgot sorry. Now on to the food fries very cold and soggy. The burger was way over cooked and the burger patties tasted like chewing on leather if that's possible. Overall terrible experience and manager could have cared less. I haven't eaten at this location since the pandemic started so not sure if it was sold. Do yourself a favor don't patronize this location it's terrible. read more