I was the only customer in the store at 11:30 am. Placed my order, took a number and sat down. A couple came in after and ordered, great. At 11:57, one employee comes to serve the couple after me because their food was in the window. Again, no problem. The issue is, my food was also sitting in the window, ready to go. I sat for another 5 mins just to see and the employee comes back out of the kitchen and says "sorry beyond burgers take so long". I tell her to check the boxed order that's been in the window. And what do you know, there is my order. And was the first one ready. I'll never come back here. That was poor service to me, and dismissive. read more

I ordered some food and I sat in the restaurant for literally 30 minutes with nothing and they didn't give me a drink either so I got a refund and left. read more

I love burgers and I did not like this one. The burger was flavorless and boring. I do not think the angus meat stood out in flavor on the burgerfi cheeseburger at all. I was super disappointed to find the crinkle fries had no seasoning and were not very crispy. The strawberry milkshake was the standout. You order from a kiosk, pay, and wait for your food to arrive. This is a pass for me. read more

BurgerFi - Burgers Near Me - Cary, North Carolina

Staff is extremely friendly and courteous whenever we visit. Food is prepared well and tasty. There was an issue with the soda machine and when we brought it to their attention, they fixed it right away, which was nice. Overall, recommend. read more

Watched this store go from good food to looking like it's going to fall apart each time I have gone in I was meet with food service but was given McDonald's level service only went there for the onion rings but they were burnt last time I came in. This is the last time I will be returning to this location. The trash was overflowing beside the door and crumbs all over the place. Truly terrible and gross! read more

Grant was very helpful while ordering, with amazing recommendations and even came to check in to see how everything was. Food came out quick and was delicious. read more

My wife and I had an awesome experiance this past Friday as the food is OFF THE CHART, but honestly the service even better. Bob the manager was very patient with us as we have not eaten there before. We thought we were just grabbing a quick bite at a fast food restuarant. Not true! We had one of the best dining experiances in a long time. Food was the BEST BURGER I've had in years. And I have eaten at Shake Shack. Burger Fi is by far the best experiance and I felt Bob was very much into making sure that happened for us. When I want a burger, I will go no where else!!! Charlie read more

It's been such a long time since I've been to a Burger Fi that I couldn't say no! Recently came here to grab a meal combo for old times sake. Overall, I was impressed with the service! Great burgers! On top of that the dining area was really clean and had this great cabin like feel with it. Clean restrooms as well and conveniently located by the streets and highway! read more

Don't get me wrong the food was somewhat ok, but the girl with the thin black hair was eating up front at the counter and not washing her hands before touching peoples orders. First of all if your gonna eat, eat on your break in the break room, second of all touching peoples orders after stuffing your face with fries is unsanitary as all can be! I've worked in food services for years and this is very much against professionalism and code. read more

After the last terrible experience here, my staff still wanted to order from here. SMH. . I did the grilled chicken sandwich. It was rubbery, undercooked. I threw it away. Last time I called about them leaving items out of my order & the manager wouldn't come to the phone. The employer told me oh well, they gave it to the delivery driver; even though she was naming the wrong items and never took my name to see what order I was referring to. I give up. This location sucks. I'll rather order from the location off of Wake Forest Rd & drive to pick it up. They are always pleasant & attentive. read more

I went in today to get food and an Indian guy who I assumed to be a manager was talking about him being the owner loudly when I first came in. Later, when I went to order, I saw him putting his hand on a younger girl working upfront and she seemed to be pretty uncomfortable with the interaction. When I asked her about it after he was gone, she just said he likes to be close but she seemed very uncomfortable throughout. This seems wrong and shouldn't be allowed. Not to mention, the food was sub par and the management seemed dysfunctional. read more

The 1 star is for the restaurant. But 5 stars go to the young man working the night of 2/14/26. I was DoorDashing and he was the only person working the counter with 4-5 people in the back. He asked for help several times and no one came out to help him. He was doing the best he could. I came back again and he was still hustling, even was cleaning up spills in the back. Give this kid a raise AND more co-workers!!! read more

outstanding food and customer service. Must be under new management for the staff was lively and friendly. Manager took the time and explained the menu. One of the best burgers and chicken sandwiches I've had in quite some time. The fries remind me of the state fair! Would recommend music to liven up the atmosphere some....other than that 5 stars! read more

First time at a BurgerFi location! WOW the burger is juicey, combined with the juiciness of the tomato and the crunchiness of the lettuce it is a great burger experience. Flavor is there, the BurgerFi sauce is certainly a nice touch without being over bearing and bun is soft and fluffy. Fries are basically the same as Five Guys (which isn't a bad thing). Atmosphere is clean and modern yet has hints of character. Staff was friendly and upbeat! read more

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Every time I come to this location, the food and service is always so good! Christian and Devon helped us tonight and made the experience even better with above and beyond service. It's always very clean and friendly and I would definitely recommend this location! read more

Was too expensive for basic tasting food and oil soaked fries. This is a reminder for us not to go here again. The location is clean and service good but again, another business charging way too much for basic. read more

BurgerFi - Burgers Near Me - Cary, North Carolina

Visited this spot after a quick boxing session at title boxing. This was a great spot for a quick bite , which amazing burgers and tasty fries. Fast services and open and inviting atmosphere. I loved every bite and I will surely be back for more! read more

BurgerFi - Burger and fries - Burgers Near Me - Cary, North Carolina

Hair in fries. Gave me new fries when I went back in, but just gross. Never going back. read more

Loved our burgers. The onion rings are some of my favorite. Really nice cuts, and super crispy. My only negative on the meal was the Garlic sauce I paid $0.75 cents for. It barely hit the middle mark of the sauce cup. Now if it was free, sure whatever. But considering if probably have to spend $2.50 just to fill this container. Lol. Anyways, food was good. The sauce even was good. But plan on not getting much or buying 3 just to get enough sauce to fill one container. read more

BurgerFi - Garlic sauce, barely filled. - Burgers Near Me - Cary, North Carolina

What happened?? We have been here quite a few times, but every time the quality and cleanliness of the place seems to be in decline. This time these was a huge water leaks running out of the kitchen and through the restrooms. Very dangerous and unsanitary especially for my wife in a wheelchair. We asked the staff about it and they seemed to be clueless about the issue. The food is now just mediocre at best. Fries soggy, burgers not prepared as requested. The drink fountain was out of maybe 50% of flavors. Price has moved off the charts, now perhaps the most expensive mediocre burger in town. I think we might be done here, sorry to say. read more

My son begs me to come here. It's so fresh and delicious. The "Yes Chef" burger was a huge hit. I absolutely loved the smashburger feel with the slightly crispy edges. So yummy! The fries were fresh and perfectly salted. We will for sure be returning and 100% getting another custard dessert. Yes please! read more

I really like this place it's just expensive. The food is good, it's just expensive for your experience. You walk in and they are always backed up for ordering. I recommend using the kiosk as it is much faster. Really I think this place needs more staff. The food takes a while to get to you but it's good. Another draw back is that everything costs about $2 extra. Want truffle fries? Extra. Want truffle aioli? Extra. When you are paying for the burger and fries separately, it adds up. read more

BurgerFi - Ultimate bacon burger and truffle fries. - Burgers Near Me - Cary, North Carolina

We arrived around 8:50, it took at least 30 min for the food to arrive, probably longer, I'm estimating based off my checkin time on yelp which I didn't log right after we ordered. I don't think that's a usual occurrence but this was my first trip here. Seemed to be a large group that had arrived just before us causing the delay. The cashier/waitress was super friendly and nice, very helpful. She was literally managing the entire restaurant from the front and waiting on customers in the dining area. It was very clean and the food was cooked to order. Tasted really good! We ordered the Angus Cheeseburger, Spicy Wagyu Burger with no bun (lettuce wrapped), and a Texas Style Wagu Dog. No complaints from anyone around the table. I'd definitely go back! read more

Want fast food at the speed of a sit-down restaurant? BurgerFi is the spot! While this was not my first BurgerFi experience this will be my last time patronizing the Cary location. Arrived around 630pm and typical dinner crowd but only one person working the front of the house. She was taking orders, wiping off tables and handing folks their to-go orders. Bless her for attempting to do it all. I opted to place my order on the kiosk to avoid the line and perhaps expedite my order. MISTAKE. Quickly after placing my order I realized regardless of how you ordered ( kiosk or counter) you would be waiting and waiting and waiting. It took about 30mins to get my CEO burger and urban style fries. The food was okay. I appreciate that my order was cooked to order but factor in the unreasonable wait time, the messy dining room, I will skip this place when I am in the mood for a quick burger and fries. read more

BurgerFi - CEO Burger & Urban Fries - Burgers Near Me - Cary, North Carolina

Order: Spicy Wagyu (SWAG) Burger and Parmesan + Herbs Fries The food quality at BurgerFi simply does not add up to the price point. Ordering experience was smooth only because we ordered at a self-serve kiosk. Food was brought out in a fairly timely manner, and the waitress was kind. In terms of food: the burger bun was very chewy and too soft and there was extremely little Hot Steak Sauce to bun ratio, though the heat of the jalapeños, pepper jack and ghost pepper bacon were spot on. The sweet tomato relish on the burger overpowers the spice and is a confusing element for this sandwich. The fries were soggy and limp, and the parmesan and herbs were haphazardly sprinkled and extremely chalky. Overall, a below average burger place. Would not recommend. read more

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waited 30 minutes for party of 5 food. It was cold. Staff seemed cold and hated being there

I am usually a big fan of BurgerFi as it's a reliable spot with tasty food and good value for the food. Overall, this was an ok place and not as good as I remember. They only had self serve kiosks available which were convenient and the food came out in a timely manner. The hamburger was very good, juicy, flavorful, and decent sized. The bun could have been toasted a bit more and it was good but not exceptional. The fries were large, but were really disappointing especially that they were around $7 which is near ridiculous. I did order the herb and Parmesan fries since I've enjoyed them in the past, but these weren't crispy or that good. The ketchup saved them, but would not order again since not worth the price point. Overall, I would go elsewhere if I am hungry but if friends suggested to come here I would oblige and try again. read more

BurgerFi - Cheeseburger and herb and Parmesan fries - Burgers Near Me - Cary, North Carolina

For food alone, I would say 3 stars. It wasn't very busy and the guy behind the counter was beyond fabulous. Since we had never been I ask him what he suggested. We both got the CEO. Also got one small fries to share. Inside dining was open but everyone was sitting outside. It was clean and had it not been such a nice day out, we would of sat inside. Opted for outside dining. They package all the food for TOGO. They have a LOT of packaging !! I would suggest not sure much packaging for some cost savings. We loved the (fresh cut) fries !! Super delicious. The burger was MEH .............it was double patty which I am never crazy about. Guess I should of read the description better. The combo of toppings for me was not great tasting. Maybe I'll try something different next time. Honestly , we probably won't come back. read more

BurgerFi - The CEO and small fries - Burgers Near Me - Cary, North Carolina

A decent burger you order from a machine which at the end asks for 15% or more of a tip even with absolutely zero human interaction. My burger was good and my wife enjoyed her chicken sandwich.We also ordered the onion ring/fry basket and elected to add Cajun seasoning which was very light for and extra charge. It contained 3 onion with a bunch of very soggy fries. Over all the taste was decent however extremely disappointed with the soggy fries. I would have normally mentioned it to a server to at least let the kitchen know another minute to obtain ideal crispiness vs. inedible greasy lukewarm mess. Unfortunately they only had one front of house employee who was running around trying to get food out which is understandable but we felt bad that he was the only one busing tables, running food, and making sure the kitchen was getting orders out in a timely manner. read more

I was super excited to eat at Burger Fi. But the Burger was so-so. Nothing to write home to momma about! The worst part was, I decided to get a soda for the first time in a long time and both soda machines were out of everything but ginger ale and Dr Pepper. The staff didn't seem to care so I got iced tea. I guess it's safe to say I won't be going back there read more

10/10 highly recommend ! My family stopped by for lunch and no one had any complaints the only thing was the price but I understand why it's high , the quality is very worth it ! read more

I had been here before (2x) and both times, the food was excellent. Sunday (March 16), we went back. First off, after having to place my own order at a kiosk, the ask for a tip is insane. (I did not tip). We got the food after not too bad of a wait and then began our drive home. My burger tasted great. My daughter's (same kind of burger) was subpar. The fries we ordered (and paid an extra charge to have seasoning) were not only very lightly seasoned but also mostly BURNT. We ended up tossing them quickly at the first rest area we passed. Pretty disappointing. Will NOT be back since it is not a cheap enough meal to gamble on like that. read more

Burger bowl was dry with no sauce. The burger was tiny and not even close to the advertised size of a quarter pound. The lettuce was wilted and moldy. The fries were burnt. My wife ended up sick in the bathroom from the food. Tried to get a partial refund but they wanted me to drive back an hour to see if they could do it. We did this as take out and that's why we didn't know how bad the food was until we got home. Restaurant was also dirty. Beware! Also the owner "pretends" he will take care of the issue by sending an email to their guest relations. This is not true, they totally ignore that and over a week I heard nothing back from them read more

It was our first time and our last time coming here. The food is genuinely just not good, I was actually surprised how not good it was. For 2 people we spent just over $40 which is insane for food that I would trade for most fast food options out there. It also takes a while to get your food. This is one of those places that just seems like some rich person who doesn't actually care about good food decided to go on another business venture that's low on the priority list for them. Layout of the restaurant and music choices were weird too, but that doesn't matter that much. Anyway, wouldn't recommend. read more

4 stars now due to them replacing my food but they never put the garlic Aoili on it but oh well lol Love the food here and I usually never have problems but when you spend money on extra things I expect to receive them. This place isn't cheap cheap either so I expect better. Ordred a burgerfi burfer and added bacon and onions had no bacon and hardly any onions and was overly saucy. Ordered urban style fries and the picture shows its obviously not urban style. Frustrating. Especially because they glanced in the bag before handing it to me so obviously they aren't actually checking them everytime read more

BurgerFi - Yeah.. not urban style - Burgers Near Me - Cary, North Carolina

We did not have an enjoyable experience. We went as a family on a Monday that happened to be kids eat free night. The restaurant did not appear to be busy. We ordered from the kiosk as the front staff person was busy with other things. The restaurant was not clean - items strewn around the floor and most tables unwiped. The drink machines were splattered with orange and red beverage splashes. The trash cans were all full. We began to question our decision to eat at the restaurant but had already ordered. We then heard the front person tell us and others that the food would take 30 minutes. We were very disappointed as we had chosen BurgerFi as it would be a quick service but didn't complain. Then after 45 minutes we questioned if the food was going to come out. The food came out shortly after but they were out of onion rings. This was also a deciding factor on eating at the restaurant. We inquired what the issues were and they blamed short staff (4 workers were present) and that a different BurgerFi closed nearby and they were slammed with online orders. I'm not sure if this was all true - we didn't see any pickup orders come out and get picked up while we waited. Once we got our food it was just ok. One of the orders of fries was cold and we mentioned it and asked if we could get hot fries repeatedly and they didn't answer us. We took a refund for the onion rings that they were out of. The burger bowl was also inaccurate and had jalapeños in it - had to pick all of those out. We will no be returning and it was a complete disappointment. We are from South Florida and have found memories of eating at some of the original restaurants. read more

Had to give them a 3. Not because of the burger though. The burger could've been slightly better, as I've had BurgerFI plenty of times, but this one was just off slightly...4.5 I got chicken tenders with my meal as well. These were no better, even worse than most fast food chicken tenders at other burger places...2.25 The drink machine wasn't working properly, possibly not adding enough syrup or something, but something was definitely off and my drink tasted more like carbonated water than the drink I tried to get. Oh, and paper straws? No, either plastic straws or don't offer any. And don't @ me with your hippy "we're here for the environment nonsense."...0.5 My last criteria is sauces, and this wouldn't have been a big deal if not for my ordering of chicken tenders. But why tf doesn't offer a plain and simple buttermilk ranch? I don't want your jalapeño bacon ranch, nor do I want your garlic aoli. If you have regular honey mustard and non some stupid concoction like persimmon peppercorn honey mustard, then you should have plain buttermilk ranch...0 This review, averaged out puts this visit at below a 2, but I rounded up. You're welcome. If you're going for a burger and a burger only, hit it 3/18/20-holy shit, I like the burgers and hot dogs here and I didn't think I could do down in my score because of that. But I ordered two Texas style hot dogs, 1 minus the hot sauce and it came with absolutely nothing on it. And the other, with the actual ingredients, was in container upside down. ALSO, the bun that was used for my burger had mold on it. Get your shit together, Burgerfi Crossroads. read more

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Mondays are kids eat free (well not really anymore). We go here a lot on Mondays and the food is great but since 2 weeks ago when ,we were there last, there is apparently a new manager and now instead of ordering a 9.99 meal you have to order everything separate (burger $10, fries $4.50 for a small, and drink (unsure of price) to get the free kids meal. Bottom line is that the burger alone is $10. What used to be a true kids eat free night and a cost effective $25 dinner for 4 just 2 weeks ago has turned into at LEAST a $40 dinner for the same thing just in the last 2 weeks. We can eat so many other places that offer true kids eat free rather than deceiving the public into thinking they are getting a deal when it is just as much to eat at chik fil a (yes we walked out and went to chik fil a for $34 including shakes which would have driven the price up another $11 here.) Very disappointed at the new management. We will not be back anytime soon unfortunately. Oh and the high school kids messing around in the back instead of helping the struggling customers lined up trying to use their less than user friendly self order system was awful too. Stood There for 10 minutes just to walk out. read more

We stopped in for lunch after running errands in Cary Crossroads and had a good experience. The line moved a little slow but the service was friendly. You can order at one of the kiosks too. We ordered a BurgerFi Cheeseburger (single patty), VegeFi Burger and urban style fries. They have draft beer and two options were IPAs (yay). I went with the DIPA from Brewery Bhavana. I'm glad that the girl who took our order was honest with us about the size of the fries because we almost ordered a large, she told us that a regular is enough to split between two people. The cheeseburger and fries were good but I didn't care for the veggie burger. BurgerFI is great if you are looking for a quick lunch or dinner option. read more

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This was our first time at BurgerFi. The place was practically empty. We both ordered the Ultimate Bacon Cheeseburger. Let's say that the word ultimate should be stricken. Mine had no bacon what-so-ever (nor onions). I'm a fan of onion rings. Sure, these onion rings are rather large. However, there should have been a funeral service for my onion rings as they were cremated and very dark. To add insult to injury, I tried to ask for onion ring sauce but was told it would be an additional charge!?! Overall, customer service didn't seem or appear friendly (perhaps he had a bad day?). The fries had no flavor and weren't temperature hot fresh (bless their heart). 2 burgers, 2 fries/rings (may they Rest In Peace) and 2 drinks came to nearly $40. Clean place, plenty of parking, outdoor seating available. read more