This was our first time at BurgerFi. The place was practically empty. We both ordered the Ultimate Bacon Cheeseburger. Let's say that the word ultimate should be stricken. Mine had no bacon what-so-ever (nor onions). I'm a fan of onion rings. Sure, these onion rings are rather large. However, there should have been a funeral service for my onion rings as they were cremated and very dark. To add insult to injury, I tried to ask for onion ring sauce but was told it would be an additional charge!?! Overall, customer service didn't seem or appear friendly (perhaps he had a bad day?). The fries had no flavor and weren't temperature hot fresh (bless their heart). 2 burgers, 2 fries/rings (may they Rest In Peace) and 2 drinks came to nearly $40. Clean place, plenty of parking, outdoor seating available. read more

This is the best burger place in all of Cary! Check out this pic when I said I would love it smothered in chili and cheese! These people truly care! read more

BurgerFi - Smothered chili cheese fries - Burgers Near Me - Cary, North Carolina

First time eating here and I will return, hopefully on a Thursday when they have their $10 deal. I ordered online. They did not have curbside so I went inside. It was a clean environment. So the food, it was great! I had a double bacon cheese burger and onion rings. Total $13.×× The onion rings were really good and crispy! The burger wasn't stacked nicely, so it wasn't aligned with the bun. I liked that they didn't use styrofoam. read more

BurgerFi - Burgers Near Me - Cary, North Carolina

Good food. Nice atmosphere! Had a great time and enjoyed my meal. I think I'd come back! read more

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I've been to the BurgerFi location off Weston parkway multiple times and it's always been great. So today wanted to try this one. Where to start? The negative energy was palpable as soon as I walked in. But I was already committed. Ordered one of the fancy Waygu burgers and a beer. While I waited the 25 minutes for my food, and had to ask for my beer btw, I watched angry customer after angry customer march up to the counter. There was one who had been waiting for an online pickup order, and come to find out it had been sitting there in a bag getting cold the whole time. The poor manager looked like he had seen a ghost. When I tell you it seemed like everyone was angry, I mean it. My burger was fine. There was nothing amazing about it. It wasn't steaming hot when I got it, so I know it had been sitting for several minutes. Beer was cold though, when I finally got it. The place in general was very unkempt. I watched one employee begin filling the fork dispenser. Then left it undone for the remainder of my epic stay while she started multiple tasks that were mostly left unfinished. The big box of forks was still there when I left. Bottom line - this place is a major fail. Won't be back. read more

Food came out quickly however when I arrived I was let known they did not have chicken, onions, or a type of sauce (can't remember). Employees in kitchen were yelling about how they should be able to go home. Thankfully, the guy working behind the counter was considerate despite being yelled at by other employees. Also a beggar sat down beside me asking for money. Unannounced-just sat down at my table right beside me while I was waiting on my food. Was doing this in the parking lot to customer leaving as well. Feel for the guy working behind the front desk - almost every order was incorrect and had to listen to the people in the back yell at him for ensuring everyone's order is correct. Dining room was akwardly quiet because of the kitchen staff yelling. Not kidding, you could only hear the kitchen staff yelling their conversations and yelling at eachother about whatever was on their mind. Pretty disturbing for a place that charges over $20 for a burger and fries and asks for a tip because it's a self serve kiosk read more

I hadn't planned on eating here, but the restaurant next to it had a line out the door at 12:15 yesterday, and this place was only about 2/3 full with no line. I'm pretty sure there's a reason for that. The service was very friendly and efficient, and my single cheeseburger with a side of fries came out Within five minutes (because no one else was ordering). My burger was fine. It was the size of the bun, but the whole thing was a lot smaller than I expected for the price I paid. The fries were crisp, but there were a lot of indelible bits at the bottom. Overall, it was a decent lunch, but I felt I didn't get what I paid for. read more

Came here when they first opened for a Beyond Burger. I've visited their location on Wake Forest Road in Raleigh quite a few times and have always enjoyed it. Unfortunately, this location was a bit lackluster. I placed my order on their kiosk which I liked but it didn't give an option for scanning your BurgerFi rewards card. The place was a madhouse in general, but I didn't mind waiting in hopes of a delicious experience​. I also thought that the busyness would yield a fresher product. But I was wrong. The burger was cold and the fries were lukewarm. Too hungry to go back and not wanting to wade through the craziness. I just choked it down and moved on. Full and dissatisfied I moved on...Hoping that they can work out the kinks and do well in Cary. I know they can do better. read more

This is a brand anew location as they are still working out the kinks. It was super busy in a Monday night but the process was super fast. I had the breakfast all day burger which has hasbrowns, burger meat, fried egg and bacon on it. It was ok, felt like since the hasbrown was not crispy at all making a mushy mess on the bottom of the burger. The bun was super soft with the classic BurgerFI logo on it. I felt like it needed some extra flavor overall, aka salt and pepper! Also had a side order of chilli fries with onions. I would say skip these as the chilli is a beef chilli that is heavy and clumpy. We also had a side of onion rings, these were great! As far as dessert we had the black and white shake and the coffee one. The black and white defiantly tasted like a thicker McDonald's shake. The coffee tasted like actual ground up beans in it. I wouldn't order these again and would say there are much better options around other than these shakes. read more

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Super yummy! Looked for a place to escape the rain while running errands and waiting for a friend so I decided to stop next door and check this place out for lunch. When I got my tray I was surprised at the amount of fries. Everything came out pretty fast and hot. I liked the texture of the fries and burger, not soggy or soft but also not greasy. Pretty healthy in my opinion. It's also nice that they have a vegan burger; other than that not a ton of vegetarian/vegan options but their menu is pretty small anyway. Nice atmosphere and outdoor seating, clean place. read more

BurgerFi - Vegify & fries - Burgers Near Me - Cary, North Carolina

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Some would say that I'm somewhat of a burger aficionado, so I don't take my burger decisions very lightly. Happened to be driving down Walnut street, looking for a quick lunch spot, and was happy to see this new joint open up right in the middle of Crossroads. The place was brand spanking shiny and new. Aesthetically well-designed, sleek and modern. Tons of natural light and plenty of seating. I was amazed at the number of workers at this establishment. You can't say they're understaffed and are most certainly ready for a flood of customers if they were to barrel into the place. We placed our orders, took a number, and sat at our table. Within 10 minutes the food arrived looking all that and then some, ready to be devoured. Took some nice pics which you will see below. They didn't last very long. I was very satisfied with the taste and quality of the food. Their onion rings were amazing, with just about the perfect blend of light batter, crispy, and taste of the onions. Highly recommend and definitely will be back, hopefully soon. read more

BurgerFi - Burgers Near Me - Cary, North Carolina

I don't post alot, and most of the time if my experience is great, I'm so busy enjoying the food, there's nothing left to post or the conversation I'm having afterward solidifies my choice of dining as amazing. I'm at a loss for words at what my experience with Burger Fi was today. (Side note, my wife and I would residually choose Burger Fi for lunch while we're hosting a training in FtLauderdale. It never disappointed, the staff was always friendly, the food hot and noteworthy, and quick. Today, none of these marks were met. Now, I understand there's a shortage of good help, and suffice to say, if your business is open today then your company should be able to perform the work at hand which is "create good food". Im not in the business of returning a bad order because replacing the food doesn't cover the cost of the gas wasted to do so. Case in point, Hey Burger Fi, my dinner was terrible...! I ordered a spicy wagyu burger and onion rings. Easy Now, I have no doubt that had I walked into the location in FL, my burger would look menu picture perfect, as well as my onion rings. I know this because I have even tipped the cook for making it look so great. But in the side by side pictures I've posted this is by far the single most terrible experience I've had with dining at Burger Fi. I won't say their food is bad, but I will say the person that cooked my order, is not happy with their job and is a poor reflection on your brand and they should be retrained immediately or at least be demoted to cleaning the dining room because they absolutely don't care about your mission statement...Which I've also posted. Being in a pandemic, a person who chooses to come to your restaurant should be served your very best...Today, I received your worst read more

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Loved waging burger with truffle fries. Burger was fresh and juicy. Perfectly cooked. Fries are my favorite just the way I like it. ordered the chocolate shake good but thick. All was a good surprise.The atmosphere is simple nothing special. Would definitely go back. read more

This place has good food but like any other food place in Cary, it's simply overpriced. By the time me and my wife ordered, waited, and then ate the mediocre burgers we were overtaken by buyers remorse. The burgers were not worth the price in my opinion. We could spend less than $25 at bad daddy's burger bar and have more food and be pleased with our purchase. To make matters worse, IT TOOK FOREVER to get our food. Our food came about 20 min after ordering, we were 5 min away from asking for a refund. We have them 3 stars because the fries were great and the restaurant was really clean read more

BurgerFi - My Queen - Burgers Near Me - Cary, North Carolina

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For $48 bucks don't waste your money... the food was not freshly prepared and you had to use the kiosk to order. Our order consisted of a wagu burger, jr burger, fries, shake and a beer... burgers were cold & the fries weren't much better. The dining room tables were not clean and there appeared to be at least 7 employees in the kitchen so in my mind no excuse for not having a clean dining room. This used to be a good place to eat but after tonight's visit we will not be back!! Jeri Lauer read more

I came in with my daughter, around 20 minutes before burgerfi closed. I waited at the register and the older women up front said they were no longer taking any orders. But when we went into the Burgerfi near Bonefish we went in 20 minutes before close and they still let us take orders, and dine in, and where still super respectful. I was just hoping to be able to go in to the closer one from my house but I got told they where no longer taking orders from that older women who looked like she was in charge, she had a bad attitude, rude to the other employees, and the dining room was filthy. read more

Hello..Mr. George?. How much you pay the new guy? $20. Eh, no no, too much. Worst customer service ever. First..after being ignored for a good 5min straight as the (whatever you wanna call her) was walking back and forth throughout the restaurant, we finally get to tell her our order. (Not busy btw but I digress). Also, only one kiosk working so we had to wait for her. Fine. Simple order, 2 BurgerFi Cheeseburgers, no tomato, no sauce, fries, drink. $34. Okay, fair enough. The order comes..first burger tastes like garbage (maybe it was a veggie or beyond meat burger). Second burger, wasn't a burger. It was a grill cheese. So we go back, tell them this isn't our order or at least part of it is incorrect. We reorder the same burgers, same way. 5 minutes later. 2 plain burgers come out. Including no cheese. I say, uh, where is the cheese? She proceeds to go back and put several slices in a fry dish and walks off. Ummm no. Lol. We wanted a refund at this point and she had no clue to do a refund and had to call a manager. However is running and owning this business...the people who were working or not working on 7/24/2024 can single-handle run your business into the ground. Btw..if those were actual burgers you are serving, I'm sincerely letting everyone know, McDonalds across the street would be equivalent or better. Patties looked thin, from frozen patty and that first bite was disgusting. Zero stars if I could. read more

First let me start with "if you like Onion Rings, be sure to look at them coming out on someone else's plate first, they are huge." Like an onion cut in half, then battered and fried. Up in the air about that. Nothing else to comment on about them. The burger was ok too. Sloppy (which isn't a bad thing) but still kinda "mehh". They were busy so i'll give another go at them, but i wouldn't make a point to go visit. The breakfast burger did however scratch my curiosity. read more

BurgerFi - Burgers Near Me - Cary, North Carolina

We were dissatisfied! The ingredients: actually these are amazing! So good, you can taste the quality. They were prepared rather sloppily without a lot of care. For these prices I expect more. The problem: We got to sit in the dining room and listen to a manager dress down an employee. This poor young man sat on one side while the manager and and other person sat on the other side and the manger just lectured him. The conversation seemed professional enough but the fact that a) this young man was forced to have this conversation publicly in front of customers and employees... is frankly unprofessional to say the LEAST and add in B) that this was in front of customers. That's a crappy way to treat people. Thank you to the counter staff, they were kind and helpful. read more

I ordered from this location through the website and it was delivered through DoorDash. I paid $40 for 2 burgers one small drink and 2 orders of fries. When we called cause we were missing not only the drink but also the truffle fries I paid extra for, the girl who answered said the drink was in a white container in the bag. Then responded "what do you want me to do about it?" When we told her it was not in the bag. I hate to write a bad review but the food was cold, the customer service was awful and I'm missing half my order... read more

The food was not good at all. The burger was cold and the bread was hard. Fries were good but you can't mess up fries. The expectation for a place called Burgerfi with emphasis on the word burger in the name that the burger would be great. Unfortunately it was not good it was cold and hard and not made fresh. Overpriced for such horrible taste. read more

I tried the KetoFi burger to pack on my protein intake - which is served Green Style with lettuce cups as the bun, two angus beef patties, a fried egg, mustard drizzle, bacon, American cheese. I added diced onions and tomato. Unfortunately, my lettuce "bun" was not fresh or crisp (see photo) - the top was one single piece of lettuce that was torn and browning. Not a piece that I would use to serve to a customer. The bottom half of the lettuce bun was wilted and barely held together under the weight of the burger. The burger as a whole tasted delicious, but it was sooooo messy and dripped everywhere whenever I took a bite. The paper packet it came in was drenched in a mix of meat juice/egg yolk. At the price of $10.47, it's a bit steep of a price for what you get in terms of size and quality ingredients. I also ordered the Large Hand-Cut Fries ($4.97) and it was such a huge portion! Fries were fresh, hot, and perfectly salted. I really wish there were more dipping sauce choices at BurgerFi other than the generic ketchup/mustard/mayo -- Burger21 has a 10+ sauce station...just sayin'. The red velvet milkshake is awesome, but we didn't get much of the red velvet cake chunks that you would think would be included. Comes topped with rainbow sprinkles, whipped cream, and a thick straw. read more

BurgerFi - Large hand-cut fries ($4.97) - definitely enough to split between 2 people - Burgers Near Me - Cary, North Carolina

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We are in Cary shopping! We decided to try something new to us! My husband wanted a burger! We ended up here! Food was decent! The atmosphere was great! I love the look of the place! It's a bit expensive though! read more

BurgerFi - Burgers Near Me - Cary, North Carolina

Lukewarm food and slower service. This location has suffered greatly post pandemic and is woefully understaffed. Twenty to thirty minutes to wait for barely warm food and the shake didn't come out until twenty minutes after that. read more

Poor Managment and quality. We go there a lot and every other time most of the drinks are out. Last time I was there, they had no straws for their shakes. They offered a thin paper straw which ended up disintegrating in the shake(shake was too thick to suck through it). Today, the machine was out of few drinks, they had no kids juices and their ice tea was water down. I told them about the ice tea and they said they won't fix it cause it was just made and they can't toss it. I told her it's wasn't made well, it's barley dark and it tastes like water with a slight flavor of tea. Her response is they can't toss it or fix it. I guess they expect the customer to consume it even though it's not ice tea. ‍ They also started charging for a side of ranch. We will stop going there :( read more

If you are looking for efficient service and good meal this isn't the place. Overpriced for the food alone but the wait and lack of tentative service. You will notice the cooks spend more time standing around than cooking. read more

We came in 45 minutes before closing and were told we would not be able to sit down to eat in. Fine we took it to go. Our burgers were great as always. But tonight obviously the manager was gone already or something because we got old fries (soft, cold, just the bits) and rude service. Whoever was closing January 1st wasn't willing to do their job. read more

BurgerFi - Burgers Near Me - Cary, North Carolina

Cashier barely paid attention to our order. Told him 3 chicken tenders twice. They never made it on my order. Told him for here twice. Waited 20 minutes to discover he had not out my chicken tenders in. Went back and ordered my chicken tenders. Paid for the pleasure of waiting another 10 minutes. Sat down and my family watched me finish eating. Meanwhile the manager was yelling and dropping a few f bombs. Cashiers were saying they couldn't wait to go home. Probably won't be back. Too much money for counter service food that takes longer than a sit down restaurant. read more

This was the most tasteless burger I've ever had in my life. Even the extra cheese can I make this taste better. They seasoned it with air. The cheese was definitely the best part though. I even took the patty off. Don't get me started on the buns read more

BurgerFi - Burgers Near Me - Cary, North Carolina

I went to this location (in Cary, Renaissance place) for the first time on my birthday (today) and I had exceptional service, and the food was great! Bobby, the area manager was there, and he made sure my husband and I were taken care of from the exceptional quality of the food and service. The general manager was great too!! I think his name was Devin and Alicia was there. They had a new prime rib burger with horseradish that was great and Bobby gifted to me for my bday! I suggested they add cooked onions and/or sautéed mushrooms would pair well, and ask for extra horseradish! Thank you team for making our experience special and one to remember for my 35th bday!! Add the app for ad on your bday you get a free shake! The coffee one made me dance. We got the wagyu burger, rodeo (yum) and hotdog along with the fries with garlic and sauce. Everything was delicious and clean. read more

Called three times to place a pick up order and employee kept responding and calls drop (they hang up) .. so walked in and placed an order . We ate there three times and always had issues with Over cooked (burnt) French fries ... the manger cooked some for us that was great . Today we had the same issue the fries are burnt . See photo . The burgers are good service it too . But BrgerFi please consider not burning your fires for us. I understand the fires is fresh but it shouldn't be burnt . I doubt we will go back again if we do no more fries . read more

BurgerFi - Burgers Near Me - Cary, North Carolina

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The service was best I've seen in most restaurants. They went out of their way to exceed our expectations. The food was worth every $. Will return!! read more

Food was good. Took my son and grandson. Fast food type service. I don't return to places that ask for tips in advance - particularly fast food joints. $55 for for the three of us. read more

I asked for a classic burger, it tasted like turd. I called them, they yelled when I said I couldn't hear them. the ambiance was terrible because of these issues. if I could give less then one star, I most definitely would. read more

Cool interior with dark wood. Went there while shopping and the GF feeling peckish. My first time. The cheeseburger we both had was tasty. Fries were good too. There special sauce was good too. One of the best chain burgers I've had. read more

BurgerFi - Burgers Near Me - Cary, North Carolina

I'm still full and my mouth is watering thinking about the Viking feast I just had. My family didn't speak while we were stuffing our faces. Then afterward, my daughter is hurting herself to eat the last bit and my son couldn't eat a sinGle fry. Unfortunately we bouGht the family fries so we now have 6lbs of fries in a takeout bag. Hubby had the CEO, both kids had breakfast all day. Everyone said it was the best burger they ever had. We will be back for sure. read more

BurgerFi - Breakfast all day - Burgers Near Me - Cary, North Carolina

Been to other Burger Fis and the burgers are always juicy and delicious. After waiting 20 minutes cause they lost my order the burger was dry and no flavor. Shocked. Could have had a better burger at McDonald's. read more

Well I ordered food for my friend through door dash and she said it was so good and you all prepare it so great. Great Job.

Came in for dinner, the few tables that were available were not clean and it doesn't seem anyone was going to clean them. I stood in line to request the table to be cleaned which it was fairly quickly. The man who cleaned the table informed us they are running behind and it will take 25 minutes for Out order to be ready, we left. read more

From hot and tasty quality food to cold rubbery fries and tasteless burgers. The napkins were the best part of the meal. Employees too busy scrolling on their phones to pay attention to preparing edible food. Management not visible at all. What was once one of our favorite burger joints has become a never again option. Disappointed and giving up after several months and orders to see improvement. I suggest that you don't waste your time with this location. We won't again. read more