People - 7/10 Food - 7/10 Drinks - na Decor - 8/10 Restrooms - (didn't use) I had ordered the fried chicken sandwich and it was good. They had stamped there name into the bread which is a fun artsy touch. The service was quick but also not a lot of people. The staff was very friendly. Overall, a pretty decent place for a quick bite to eat. read more

BurgerFi - Fried chicken sandwich - Burgers Near Me - Miami Beach, Florida

This place is seriously badly managed and staffed! I stopped using it because I would order food and there would be missing items, burnt food, or just plain inedible items! Today I decided to order chicken tenders and fries from Uber Eats and lo and behold the fries are missing. Whoever the franchisee is, they need to manage this store better. read more

This is a very unique Burger Fi to me. First up the parking lot is a little tight but there are a good number of spots for Burger Fi. Once you park you're good. Inside they have the typical food menu. But they also have beer. They have a time of beer. Like two dozen on draft. Plus there is a decent wine selection. Other locations have beer but only a couple on draft. Also I haven't seen wine at another location. The other thing is I found the staff to be very friendly, accommodating and engaging. They held my shake till I finished my food and even check on me while dining. Never saw any of that at the Aventura location. This location also has extended hours. Something like till 11pm during the weekday. It's a lot but the location is close to the beach and you have to get a key for the restroom. Just a minor inconvenience to keep the random people out. Come late or for lunch...and don't forget to get a fried egg on your burger. read more

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Really a 2.5, but since burgers are not my preferred form of sustenance, I rounded up to give them the benefit of the doubt. We were running errands last night and getting very hangry, so I was actually the one that suggested eating here as I knew we wouldn't have to wait long for the food. I asked the gal behind the counter about the "Beyond Burger" but she hadn't tried it. She said people reported that it tastes like a Big Mac, so that was a hard pass for me. I don't eat meat because I don't like the taste or the texture, so I don't want something that "bleeds just like a burger". I went for the veggie burger and was asked if I was a vegan (I'm not!) so kudos to them for being plugged in to everyone's varied eating disorders! Larry S. had the CEO or CFO (some kind of chief burger). Side note - I thought the menu was kind of confusing. They have the huge "Big Ass" fans, which is a great way to efficiently cool the restaurant, but we didn't want to sit underneath one and have our food cool off too quickly. While we were looking for non-fan seating, another employee was following us around with menus. We kept telling him we already ordered but I think there was some kind of language barrier! We finally found appropriate seating and a different employee came over to try to take our order! I mean, the impulse to provide customer service was great, but enough already! Then again, I was hangry, so take that complaint with a grain of salt! The food was ready and Larry S. really, really enjoyed his burger. As for me.. well, I'm not a burger eater. I consumed the whole thing in about 3 minutes. It was better than the veggie burger at Shake Shack. It beat cooking for myself. It was somewhat reasonably priced. The end. read more

Food is not bad The environment is nice. However, the service is horrible. The cashier was so rude not even friendly didn't even Smile didn't even say thank you nothing, We've seen his attitude from the cashiers many times coming here. We will never come here again, nor recommend anybody else coming here read more

It's as good as you can expect from a chain restaurant. The burgers are tasty and the fries are crispy. They don't hold back on the cheese so if you aren't a fan of American cheese then stay away! Service is relatively quick. Honestly, if you're on Collins Ave this should be an option to put in your back pocket. Within 1 block there are a ton of local small restaurants with very fair prices and better food. Still - sometimes you just crave a greasy burger and fries and BurgerFi does it well read more

BurgerFi - BurgerFi Original Cheeseburger and Chili Cheese Fries - Burgers Near Me - Miami Beach, Florida

I randomly stopped here after day drinking and had the best burger , fries , and hotdog. The burger was extremely juicy and the fries were crisp and delicious. The hot dog was really good too because it was cut down the middle and cooked very well. I would definitely come back here again if I had a car in Miami and was driving around. read more

BurgerFi - Burgers Near Me - Miami Beach, Florida

Food is good if it's healthy quality and selection but if you are pressed for time, don't go to this location if you are pressed for time. It's at least a 25 min wait, when they are busy, to get your food. Other than that I had the Frai chicken classic sandwich which was good and they gave me extra fries due to the long wait but still it shouldn't have taken very long to get the food. I also had a banana churro shake which was great as well. read more

Disappointed experience for Burger-Fi. Just arrived to Miami Beach for the first time with my family and we wanted to eat before the night was over. (Long drive from Orlando) First, walking into the establishment, there was a funky smell. There was food and garbage left at certain tables. It wasn't pleasant to be honest. Second, upon ordering food, I could not order French fries because the employee said it's only burgers they are making at the moment. My family was ok about it. This was 10 pm, an hour before closing. List of food my family and I received and problems with it. Wife - BurgerFi Hamburger with bacon (no issue) Myself - BurgerFi Hamburger with bacon (no seasoning in the meat Pattie's. Chewy Bacon helped a bit) Mom - BurgerFi cheese burger (Pattie's we're medium and did not taste good) Dad - BurgerFi cheese burger (Patties were raw) Third, I went to the counter to show the raw patties and a customer next to me was complaining to an employee about their order. I noticed that the customer was getting French fries. To my knowledge, Employee at the register said only burgers. I guess I missed out on how to get French fries but the price for my families meal was over $50 without French fries. Not going to ask for French fries at this point due to the amount we paid. Now, back to the raw burgers. A Female employee with large headphones on her head came to me to ask what happen. I showed her my parents burgers and she walked away. Moments later, a male employee came to me asked what happen and I showed him the burgers. He said ok give me a sec. He yelled it out to the cooks in the back to remake it. Moments later, I received a new batch of food. I did not receive an apology nor free items not anything. After the cutting the burgers, these were perfectly made for my parents. Fourth, employees yelling in the background about some incident that happen outside the store and what they would have done next time if certain people would walk in again. Not sure exactly what happen before my family and I walked into this establishment, but it was completely unprofessional from most of the employees of this location. Fifth, by 10:30 pm (30 minutes before closing) a male employee was at the door telling people that it was closed except last mobile orders. On Google, it shows that this establishment is open until 11 pm. He was sarcastically telling a few customers that were leaving to come back again and with a sarcastic smile. The reason I said the word sarcastically, it is because the employee was one of the people the cooking area upset about something, then hit the door to come at pretty hard and ignoring his colleagues. Maybe he was trying to be funny so I apologize for assuming, however, actions speak louder than words. The service here, was an absolute 0. The same employee did the same to my family and I when we left. Sixth, the ambiance of this location was ok. I have been to the BurgerFi in the Kissimmee area, completely different. This establishment had burnt lights, tables was clean, and the smell was not pleasant. It felt very uncomfortable for my family and I to sit and eat at this location. I felt like I was back in NY where something could happen at any moment. In conclusion, the reason for the two stars is because the burgers were done right after the mistake. Not going to knock them for my burger being under seasoning much even I could of. Due to the service and ambience of this location, I will not be returning to this establishment until there is a change when I come back to Miami Beach. read more

WTF Honestly could this place be any dirtier? Smells like a 50 year old high school locker room, and the floors of a 1970 porn movie theater ( can you see the stickiness I am portraying?) hey BurgerFi management it's 2021, there is a terrible virus raging all over the planet. Get off your asses and hire someone just to wipe down tables, clean your floors ONCE a day with cleaner, At the very least. The only good thing to say, is that I did not see the kitchen!!! read more

BurgerFi - Burgers Near Me - Miami Beach, Florida

Walked in here to try this popular place for the first time .. I open the door and is so hot like they have no AC , , only half restaurant lights were on feel bad for these employees The place looks dirty , trash on the floor , no Fries available on menu and it wasn't even that late So many negative things we just couldn't be there for more than 2 minutes , it was just bad read more

Nothing special. We had a Bacon Burger Combo and Chicken Strips. We upgraded to a Chocolate shake. The Shake was short filled and when I asked the counter person Why? She tells me that's the way it comes and walks away, WTF?? Also, the Onion Ring portion was skimpy too. We won't be back. Ps. Everything was tasty, just not a good value. read more

I'm here right now looking at unsanitary conditions. No gluten free. I don't care how great the burgers might be, this place is filthy. read more

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Love it Buger Fi is a tasy tasty great value . Eben their chocolate shake was excellent read more

The food is nasty I ordered a regular cheeseburger and the patty was so tiny it was all bread. The fries are so dry and disgusting. The service wasn't the best they were rude. Ordered a drink and they barely wanted to give me it (it doesn't come out of your paycheck) It's cute inside but don't come here read more

Very good food and service, Jermaine was very nice and professional. The ambiance and dinning room was very clean

This is my large onion ring order looks like a dog got to it before it got to me disgusting read more

BurgerFi - This is my large onion ring order looks like a dog got to it before it got to me - Burgers Near Me - Miami Beach, Florida

Customer service at this location was severely lacking on today. Upon entering the restaurant, I immediately noticed a total of 5 employees standing around with 3 in the kitchen and 2 at service area, they appeared to all be in conversation; yet I was not greeted. I said hello and stated to the employee nearest to the register that I was there to pickup a food order for myself. The employee at the register did not respond to this but instead started speaking to another employee. After a few minutes of no response and several stares from other employees, I asked the employee at register how long it would be for my order. She then stated that it would be ready shortly to which i said thank you. Another gentlemen entered while I was waiting and he immediately received a lackluster "hello".. Another employee cooking in the kitchen eventually placed my order on the back counter and another employee boxed and bagged it. The employee that bagged it then asked for the name on the order (which i found weird) and after I gave her the name she gave a weird half smirk smile and handed me the bag. I again said thank you and exited. I think all staff that are to have face to face interactions with customers should be well trained on customer service skills, how to greet customers and etc. Starbucks is pretty much the standard of great customer service in my opinion. All in all it was a very rude and weird interaction. read more

Ordered burgers fries and shakes. Food is always good. Teenagers work the counter with no social skills and blank faced service. It's seems like the ultimate drudgery to them. It's them against the customers and the employees can't possibly connect with the customers on any level. That aside, the tables, floor and condiment areas are beyond unclean. Nobody wants to keep those areas clean and nobody is seeing to their sanitary upkeep. There is obviously not a capable manager with any knowledge of how to run a restaurant. The restrooms were disgusting at best. The owner should be called to account for the horrible conditions that the public has to endure because of his lack of professionalism and effort. read more

From eating rice and beans everyday to finally getting American food is so exciting. I was looking for a place to get a nice fat juicy TURKEY burger and this was not the place... But it was still good. I don't eat beef so the only option for me was a veggie burger or a fried chicken sandwich. Im very picky about my veggie burgers so I decided to get the chicken sandwich. I know I know basic right. But when I tell you it was everything. It was like heaven. When you just get back from a resort having to eat the same food everyday its the little stuff that makes you happy. Needless to say I was able to get all the toppings I wanted and I left with a smile on my face! read more

BurgerFi - Burgers Near Me - Miami Beach, Florida

THE.BEST.SERVICE!!!! After a stressful day me and my husband brought a cousin that is visiting from Colombia to have the best burgers in Miami, and OMG!! This is the best service that we've ever had!! There is a promotion of $5 cheesburgers until 6pm, and Marcos and Alex did the ABSOLUT BEST for us and we got the most amazing burgers ever!! First of all, the burgers here are the best ones!! Second, the customer service is TOO GOOD!! Thank you so much BurgerFi in Collins Ave for this experience! Definitely made our day!! read more

BurgerFi - Burgers Near Me - Miami Beach, Florida

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Like always with my hubby. The best shake . Oreo is my favorite ! The best service sEñor Marcos read more

BurgerFi - Oreo Shake - Burgers Near Me - Miami Beach, Florida

Whenever I am on a weeks vacation from work I like to travel about and try different foods and restaurants I was traveling down Collins and fell across BurgerFi I haven't really ate there before nor heard of them so I decided give it a shot. Upon entry there was only one person taking orders and another lady doing delivery bags. It took a while for my turn to place my order but it gave me time to browse the menu I guess. Communication between the employee was quick but felt rush due to the line building up behind us now. I didn't want onions on my burger yet they were provided there was a mistake with the cheese option I wanted American but they made it Swiss but it was quickly rectified. Overall the food was great it wasn't anything out of this world but the texture of the beef was good and it had a pleasant mixture of ingredients. The fries are what sold me! Their Urban Style fries are simply amazing. They were nicely loaded not to much and not to little. Overall I had a great experience here and would eat here again just wish commutation was better in the beginning and that there'd be more people taking orders to improve traffic control. P.S: Thank you Julio for fixing my burger situation with the cheese option. read more

BurgerFi - Urban Style Fries with a Double Bacon Cheeseburger American cheese. All melted and warm to the touch. - Burgers Near Me - Miami Beach, Florida

AWFUL service, workers look miserable and lose their minds at the smallest inconvenience. Even being kind and patient they act like a small misclick is ruining their day- if they don't want customers accidentally messing up their orders (which happens often) then don't have a convoluted computerized ordering system. read more

Last night I had a bacon burger, fries and a beer, all of which were very good. The place was clean and the service was excellent. Burger: $10 is a little expensive for a fast food burger, but not for a gourmet restaurant burger and this is somewhere in between. The burger tasted great and seemed to be good, fresh ingredients, so I will get it again. However, it comes PLAIN, so next time I will ask for lettuce, tomato and pickles. Fries: these are the best fries I've had in years. Fresh cut, skin on, piping hot, lots in the box. I can't wait until COVID is over so we can go back to ketchup in containers. Those packets are annoying. Beer: there's no more draft, due to COVID (?), so that's unfortunate. The bottle selection is decent, but nothing of my particular preference. This was my third time dining here over the years and each time is consistently good. My husband eats here all the time. read more

The burgers here are great, I love how everything is organic and made with peanut oil. I will be coming here again for sure, the customer service was also very good and quick which is always a positive. The parking situation was very convenient compared to their location in South Beach which is why I think I'm going to start coming here a lot more now if the calories allow. read more

BurgerFi - Great BURGERFI SAUCE - Burgers Near Me - Miami Beach, Florida

It is misleading when they post that they close at 10:00pm and at 9:00pm the menu is limited to only burgers, no fries or chicken tenders. Looks like they are in a rush to leave that they clean the kitchen and fryers early. During the weekends they post they close at 11pm and at 10 pm same deal no fries, o tenders they only offer burgers. I'm a local and it happens all the time. If you looking to eat a burger with fries go to Burgers and Shakes is just a couple of blocks up. They close late and have a full menu at all times. read more

I heard a lot about this place and I finally decided to try it during spring break. This place obviously says BurgerFi, but I decided to be a weirdo and get a hot dog from a burger joint. I'm not sure if it was because me and my friends already had some drinks before, but that hotdog was delicious. I didn't really care too much for their fries but the hotdog was so good that I didn't care. One of the employees realized that we were tourist and they were really welcoming. He gave us some beer on the house! We don't even like beer, but BurgerFi changed our minds. I had so much fun here and the food was really good. I would come back to Miami just to go to this BurgerFi location again. read more

Well......I liked the light fixtures inside. ...... I ordered a burger (on a lettuce "bun" to save some carbs). An order of fries. The key lime concrete. It came to just under 20 bucks. Not bad, but never again for that price. The burger patty was fairly small. It was tasty, but for some iceberg lettuce and a teeny patty and a little bit of bacon jam or whatever that was......not interested in doing it again. The concrete was huge and a little too sweet. I think I finished 1/4 of it. Fries: good. Not as good as 5 guys. Suggestion: if you are in this part of Miami Beach, try one of the local Cuban restaurants instead. Unless you are REALLY craving a burger, and don't mind paying a pretty high premium for such, I would say it's a no go. read more

BurgerFi - The light fixtures are pretty. - Burgers Near Me - Miami Beach, Florida

Crappy service, crappy quality and extremely overpriced WTH, I was expecting so much much more! Sticking to Burgers & Shakes thank you for the experience but il Jason T -Burger-Fi Thank you for your response, how ever I cannot open the link you shared. read more

I've never felt compelled to write a review, but this place is the worst of the worst. I paid for a milkshake, and then was told they didn't have my requested flavor. I asked for a different one, and they told me they didn't have any milkshakes. 2/3 of my order was forgotten, and the items that I did receive were inedible. A few nights prior, I took a friend to get a milkshake, the door said they closed at 2 AM, Google said 11:45 PM, we came at 11:30 PM and were told they were already closed and we couldn't order. Don't waste your money here. Disgusting. read more

Let me preface this by saying that I actually do like Burger FI... but this particular one is lacking, and it probably has something to do with its location. My boss and I came here for lunch one day, and walked into a mostly-empty restaurant around 12:30-1 pm. He and I each placed our orders, got our pagers, and waited. He got the regular cheeseburger and fries, while I opted for the CEO burger. Normally, this is my favorite burger to order here... but this one was honestly pretty terrible. The meat was definitely not a wagyu/brisket blend - it was tough and the patty was incredibly small. The CEO normally costs more because it's supposedly a gourmet burger... and having had it at three other locations, I know for sure I was gypped here. He ordered right after me, but his order came out a good 15-20 minutes after mine. I felt bad eating while he didn't have food in front of him, but eventually gave in because it was going to get cold. It got to the point that he finally walked up to ask if they forgot his meal. They hadn't... but no explanation (or apology) about why it took so long. My boss's meal was pretty expensive (mine not so much, since I didn't get a soda or sides), to the point that I think the prices have been jacked up here since it's on the beach. I'd walked in here craving a burger... and that craving wasn't satiated here. Honestly, I was still a bit hungry afterward since my burger was ridiculously small (we're talking a McDonald's regular cheeseburger size patty... not even the Quarter Pounder). If you want a burger anywhere in this area, I'd highly suggest driving further to either the Burger Fi in Aventura or the Five Guys in Midtown or North Miami. This place just isn't worth it. read more

If you love onions ring like I do. This is the place to come. The onion rings are more like Saturn's Ring, delicious and big. The burgers are yummy as well but for me, the onions rings are what got my attention and taste buds going crazy. So crunchy and delicious. read more

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i haven't had a burger here, but am quite sure i never will.. so the kid and i were lounging about and got a hankering for chicken fingers.. we're new to north beach and didn't want to interrupt our laziness by doing something silly like leaving the house, so we turned to grub hub for options.. the delivery was great, but what was delivered was not.. we got chicken fingers, onion rings, and a small variety of sauces.. the fingers were awfully small, but the rings were huge (the second star is purely for the visual stunnery of these things).. not that size made any difference as both were incredibly lacking in a thing i like to call, "flavor.." bland would be putting it mildly (ha!! i kill me).. ok well, sauce to the rescue!! or not.. -ghost pepper honey: last i checked ghost peppers were hot and honey was sweet.. this was red-tinted and sticky and that's the nicest thing i can say about it.. -honey mustard bbq: it was yellowish-brown.. -burgerfi sauce: i love sauce and always get excited about a signature sauce.. remember kids, if you don't let yourself get excited you will never be disappointed.. the most flavorful thing in the bag was the ketchup packets.. at least they have the good sense to use heinz.. read more

i don't know who's fault. but it you are going to list hours (of closing at 11:45pm) and they are completely closed at 9:30 ...someone has a huge problem The disclaimer of "current conditions" is BS. The current conditions are Long Over read more

This has been the first and only awesome experience I've had at a Burgerfi...Marcos was very attentive with our needs and without asking he brought water for our dog... I was very impressed with the cleanness and friendliness. Definitely will drive all the way to Miami Beach to come to this BurgerFi. Thank you Marcos...!!! Gustavo and Achi read more

Yariel was so helpful and polite here! He made our Burger Fi experience THAT much better!! Totally recommend after the day at the beach for some yummy grub. read more

BurgerFi - Strawberry milkshake... Delish! - Burgers Near Me - Miami Beach, Florida

You order large cheese fries... they ask you if you want the cheese on top of the fries or on the side... you say on top of the fries but what you get is a tiny container of cheese. read more

BurgerFi - Rip off cheese fries - Burgers Near Me - Miami Beach, Florida

Wonderful burgerfi! Marcos, the manager, is so friendly and welcoming and keeps the place so clean and the customers happy. We had to keep coming back here while on our trip to Miami. The Breakfast All Day Burger is insanely delicious and we ordered it again and again. Love this place and the staff! read more

BurgerFi - Marcos with the Breakfast All Day Burger - Burgers Near Me - Miami Beach, Florida

I've been a patron of this BurgerFi for a long time as I live nearby. My boyfriend and I order from here about once a week and the burgers are always exceptional and the staff is welcoming, efficient, and and capable. Today I placed an order for pickup and it was waiting for me and as a came to collect my order, a new staff member made my experience so outstanding that I knew I needed to write a review! Marcos made sure to open the door for me and greeted me so warmly and kindly. He had such a friendly and positive energy that I noticed him immediately as it was such a nice welcome and I really took pleasure in his cheerful attitude. Marcos ensured that I was ushered where I needed to go, was met and received my order in a timely manner and then greeted me so warmly and wished me well upon my exit. I've worked in hospitality and customer service in many capacities so small gestures that elevate customer experience are not lost on me. I made sure to take note of his name because I wanted to thank Marcos for his heartfelt service and great energy. Burgerfi is very lucky to have him! read more