Food is good but staff is a bite slow of work. Price is high for hamburgers. Hamburgers are very tasty.

This was my first purchase and my first experience with BurgerFi. I placed an order with my sister, who was out of town, for my family, who was waiting at home for lunch. I have not experienced such incredibly slow service at a fast-food/casual restaurant in over 15 years. I waited 45 minutes for an order consisting of two kids' burgers and one cheeseburger to go. After reviewing my items in the car, I realized that I was missing two kids' apple juices, and one of the orders was missing the hamburger. I mistakenly thought the Cajun fries pouch I ordered was the second kids' meal, so I never received my second kids' meal and would like to be compensated for it.By the way, who puts the fries in the aluminum pouch with the hamburger? My fries were completely soggy. Your establishment appeared to be very poorly organized for the lunch rush, with only two cooks and one front-of-house service representative. In hindsight, you may have been adequately staffed, but there was a complete lack of urgency among the employees. It took approximately 30 seconds for the front-end representative to open a plastic bag before placing the food inside. Customers were attempting to cancel their orders because of the excessive wait times, and the representative told them they would have to call the store manager to request a refund. Also, please contact your GM, Shawn (if I have the name correct), and encourage him to provide additional support and training to the teenage staff working behind the counter.I will not be ordering from this location again. Thank you. read more

Terrible service. I don't know what happened to this place, they must be under new ownership that must not care about their customers. First, they refused to take my order at the register and made me use the touchscreen to place my order which I prefer not to do when there are people that can take my order. Secondly, it wasn't until after I paid that they told me there are no fountain drinks after I specifically paid for it. They offered me 3 bottles options (coke, sprite and water). No refills either. Lastly, there were limited condiments. No small cups to get ketchup, when I asked for cups, they gave me a few but then there was no ketchup in the dispenser. So they gave me ketchup packets. We enjoy eating outside but they now keep the side door locked which is inconvenient to anyone sitting outside. We used to love this place. After today's experience, I will not be returning. The service and supplies was awful. Horrible experience. read more

Not sure what happened to the quality of this establishment since the last time I came here, but it has gone down. To start, we waited in line 10 minutes just to order. It looked like the manager was the one taking the orders at the cashier and the employee next to her was taking the food to the tables and about 3-4 cooks were working on the day I went. She took our order and wasn't friendly or approachable at all. While we were eating she was having some sort of discussion with the cooks loud enough for all the customers to hear. While waiting for our food I went to grab condiments and there was no ketchup in the container. I then proceeded to get our drinks and the cherry cola did not have any taste. The food finally comes out and we were missing a side of fries. We approached the counter and they quickly brought out the fries, so I appreciate how fast they fixed this. The burgers and fries were really good at first, until I bit into something hard that was in the burger. Not sure what it was but that ruined my appetite. I used to love coming here and ordering the spicy chicken sandwich, but not sure when I will come back, or if I'll ever come back to this location. read more

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Terrible service. I ordered an online order at 4 that should have been ready at 4:45. I got to the restaurant at 4:45 and didn't leave with my food until 5:40. There was 4 people in front of me who were in the same situation. One guy even had a crash out and asked for a refund and the people working started laughing at him and his daughter. On top of the wait, they did not compensate anyone in any way. I asked for a free milk shake and was denied then I asked for the order that the guy refunded and they said they threw it away. Horrible experience I won't be back to this location and I may not ever go back to burgerfi ever. Five guys would never have this type of issue and if they did they would have compensated us for our waisted time. read more

We had stopped at Total Wine for a Christmas gift and were hungry. We had more shopping to do and didn't want to spend too much time sitting in a restaurant so we stopped here. It's been a long time since we've eaten at a BurgerFi. There was one couple sitting at a table waiting for their food. We were surprised that it wasn't more crowded. The girl at the register was very nice and patient with us because we weren't sure what we wanted and weren't ready to place an order. My husband ordered the BBQ Rodeo Burger since it looked appetizing in the picture on the menu board. I would have liked to try it but it had jalapenos and pepper jack cheese so I just ordered a Single Cheeseburger. The setup to get your drink is weird. It's back in a corner so you have to wait outside of the cubby area until that person is done so you can get your drink. As we were sitting at a table waiting for our food. I started looking around. The mats on the floor were disgusting and the bottom of the counters were dirty. If I noticed that before we ordered, I probably would have told my husband that I didn't want to eat here. They brought our food out to us. My husband was not happy with his burger and said that the patty was thin and chewy. The buns on his burger and mine were a little cold and felt like they had come out of the refrigerator. I think we've become spoiled by Culver's. Not sure if it a coincidence or the food my husband ate, but later that night, he said that he didn't feel well. read more

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Hamburgers were one of the best burgers I ever tasted. Advertised that they had gluten free buns,which they did not. They wrapped my burger in lettuce which was a fine substitute. The soda machine was broken so I could get was ice water. But who doesnt like a soda with a burger? read more

So how the F*** is a burger place out of burger meat? Make it make sense. Your job is to MAKE BURGERS. You dont think itd be smart to have enough BURGER MEAT prepared for customers as early as 1pm? How the hell do you run out of burger meat by then?! Insane. read more

I placed a mobile order for $35.58 at the Pembroke Pines location. When I arrived at the scheduled pickup time, I was told they were out of burgers and my order could not be fulfilled. Despite this, no refund was issued and I was directed to contact corporate, which has been difficult to reach. This is unacceptable-if a restaurant cannot fulfill an order, it should be canceled and refunded immediately. I paid for food I never received and am still trying to resolve this. read more

Nothing like a burger and shake on a hot day. WRONG! This place has the most unfriendly staff, food not cooked to order, and worst of all couldn't even get a shake to enjoy with my burger. After I ordered I heard the staff alerting customers that the machine wasn't working however they didn't tell me when I arrived. Asked for a refund for the shake and was told no one on site could issue it. They offered me a free cup of water in exchange. After speaking to one of the staff they said I should call the person in change. Called the owner/manager and no reply, no call back, no nothing. I don't recommend this restaurant unless you feel like donating your hard earned money to the wrong cause. STAY AWAY!!!! read more

very horrible experience. nothing in order was correct! the urbdn fries were missing the sauce and parsley the sweet potatoes had no marshmallow and the employees laughed at me when I called and kept putting me on hold because they arent a corporate store. they said I didn't order aside but it's on the receipt ! horrible I won't be back read more

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Owner changed and now this place is run down. One kid working cashier and totally lost and one cook struggling to get orders out on time. Poor management - lacking experience in how to run a fast food business. read more

Great food and service! I recommend the onion rings! Sitting outside during nice weather is great.

Haven't been to burgerfi in a very long time and was surprised by how great it was! The burger was cooked fresh and delicious! I loved how it was two single smash patties with cheese in between. It really have a consistent flavor throughout the entire burger which was a huge plus. The onion rings were decent. I think they could've used more breading on them so they definitely weren't my favorite onion rings I have ever had. I would say to stick to the fries here. They also have a freestyle machine for drinks which I always enjoy rather than a normal soda dispenser machine. The only downside with burgerfi is the price, for a burger fries and a drink it comes out to nearly $20 which for one person isn't a good deal. I can go to other burger places and spend less money for the same quality burger and better fries. The price is more expensive than most sit down places for a burger, fries and a drink. We were also the only ones in there eating which always makes you question if we should be there or not. I definitely would go back but I wouldn't order the onion rings next time. read more

BurgerFi - Burgers Near Me - Pembroke Pines, Florida

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No line and directed straight to the kiosk, cashier apparently "dose not know how work to register" and they can't take cash unless it's the exact amount didn't want to spend money here anymore read more

Visited for National cheeseburger promotion. Store was empty on 1130a arrival with a few pick up Orders in works. Double cheeseburger was solid with higher quality meat and toppings. Promotion was &4 if you bought a drink -- 16oz fountain was about $3.60 which is shockingly high. I think normal price on cheeseburger around $10 but you get 2patties. Comparable to 5 guys but definitely on pricey side for a local fast food burger chain read more

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Had a double cheese on lettuce - replaced the bun. Yummers. Ordered online and walked - it was ready. Love BurgerFi

I wish I could leave less than one star. Came in at 9:05 pm on Monday, January 5th, 2026, almost an hour before closing time and was told they were not taking orders. That they were not cooking anymore. Horrible customer service. Horrible management. read more

Decent food. I think quality has gone down. Service is always fast and the employees are friendly. We like their burgers.

What is the use of having an app if it doesn't work? I tried placing my order and it never went through. I had to go to the location, place my order, pay and did not even get my rewards. Took quite some time to get my food too. Not a happy customer by any means. read more

BurgerFi - Burgers Near Me - Pembroke Pines, Florida

Horrible I order a veggie burger that's number 1. They gave me a green style burger and it was raw. I hate when you order something and when you get home to eat it you can't cause it's not what you ordered. The fries had burnt ends in it just horrible. I really hope they do better. I'm so upset and hungry. read more

BurgerFi - Not cooked - Burgers Near Me - Pembroke Pines, Florida

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I enjoyed my cheeseburger. It was pretty large because it was a double cheeseburger. I wish they offered the option to get a single cheeseburger because this double cheeseburger is too large in my opinion. I ordered the sauce on the side and I'm glad I did because I did not like it. The patties were juicy and the cheese was real flavorful. The fries were good and I think they tasted like they were made with peanut oil although I forgot to ask an employee if they were. I ordered the urban fries and asked for them to leave off the aioli sauce. I asked for the parmesan on the side. Again, I'm glad I did this because I did not care for the parmesan cheese. It did not taste like good quality. The fries were good but next time I will order them plain since I do not like all the add ons. I ordered a Hop Gun craft beer and that was really tasty. It went well with the burger and fries. I like the cleanliness of this fast food restaurant and the employees were nice enough. Next time I will be sure to get a shake. They have about eight flavors and most of them sounded interesting to me. I would say pricing is fair for the quality food you receive. read more

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Yummm!! I went with my mom for lunch, I got the BurgerFi burger with cheese and decided to try out the lettuce wrap instead of a bun. It was honestly still so delicious, I didn't even miss the bread (warning: it is VERY messy without a bun!!) but so good!! My mom and I split the fries and rings, even with splitting we still had PLENTY leftover. The establishment itself was very clean, the staff was friendly, overall we had a great lunch! It is slightly pricey for an order at the counter restaurant but worth it in my opinion! read more

BurgerFi - BURGERFI CHEESEBURGER, FRESH-CUT FRIES, ONION RINGS - Burgers Near Me - Pembroke Pines, Florida

BurgerFi in West Pembroke Pines. This is my go-to fast food spot because I love their VegeFi Burger and Green Style option. Carbs are too much of a staple part of my diet so when I have the option to cut it out, I usually take it. This is the only place near me that I'm aware of that has this Green Style option- lettuce in place of burger buns. Add the fact that I get the non-meat patty and I feel some sort of "healthy." The service is usually fast and friendly! Whether you want fries, onion rings, or even a shake to go with it- BurgerFi has got you covered! read more

I enjoy a good burger, and when you find a place that serves a good burger you keep going back. Now, I've only had burgerfi twice, first was brought in by someone and this time I actually went to the restaurant after ordering online. Ordering online, is pretty straightforward, pick what you want, time, and then go pick it up. Now, I will say that the time we chose to pick up and when we got there at the time we chose it took an extra 10 mins, which I do get annoyed at, mainly because I don't understand what the point of putting in a time in, when it's not ready at that time. Regardless, not a huge deal as long as I'm not sitting long periods. The food came out hot, burgers here are really good. I got a fried Mac and cheese burger. Never had that before, I was suppressed at how good it was. Now fries, I'm really picky about, because everyone makes fries but not all fries are made the same. The fries here, are decent, not my favorite but far better than some places I've had. Also, they have different "flavors" of fries that you can choose from, which is plus. Overall, staff is super friendly and helpful. The inside is clean, and the food came out hot and accurate. Worth trying! read more

BurgerFi - Fries - Burgers Near Me - Pembroke Pines, Florida

Burgerfi is one of the best burger places to go too they make the food fresh and taste so good the flavors are amazing the shakes are ok. For the burger I got a bacon and cheese burger and the bacon was so crispy and had the right amount flavor.and you can never go wrong with cheese I also got regular fries they give you so much for just a regular I also got a chocolate vanilla shake. It's good but it's basically. Just a vanilla shake with drips of chocolate syrup so nothing to special but o would love to try the other ones . My husband got a mac and cheeseburger basically a cheeseburger with fried Mac and cheese and he loved it . The parm fries are also very good . Burger fi also serves chicken tenders. Lots of diff sauces . Shakes and so on. read more

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I came here the other day. Ordered a bunless burger. The description of the burger I ordered was a double angus beef Patties. When I got it, it was lettuce with one beef patty. Soggy, messy, and I couldn't taste anything but salt. So much salt. And the fries weren't cooked all the way through. For the amount of money I spent for this experience, I don't think I'll give it another chance. read more

We haven't been to this BurgerFi in over a year. We decided to give it another try & Tiffani was more than helpful. She was friendly and helped me decide what to order. She brought us our food and then came back to check on us, which was very sweet. Jasmine walked by and greeted us too and was super friendly. Our food was just as ordered and everything was hot and tasted great. More establishments need employees like them. They are the reason we will come back. read more

Burger Fi is so good but also I got 1 point for 17$ so if burger fi can give me more points I will give them 5 but for now it's 4 but would recommend burger fi read more

I always always have a problem with this location. It's always the long wait times usually but the customer service, or lack thereof, is bad too. I love BurgerFi, but this location is terrible and I'm never coming back because the Pines City Center location just opened and I'm just going there from now on. The customer service here is terrible. Either they are constantly hiring new people or they just don't care. Half the staff are always just standing around talking while one or two people are working. I guess that explains the long wait times for food. They always have a problem with their burgerfi app and my last experience was too much. I placed an order to pick up because I was ordering for two families (8 burgers), show up 30 minutes later, and of course there was an issue so I ended up waiting 45 minutes while there. They pack each of their burgers in individual boxes, but the problem is they do not label the boxes. So good luck figuring out which burgers are whose. Of course they didn't get our burgers correctly even though we paid extra for the pricier burgers with toppings like bacon. I've been to about 6 BurgerFi locations and this one just constantly gives me headaches. read more

Updating my review. I used to love burgerfi. Burgerfi is my go to for my comfort food, and I usally fo to burgerfi at least 1-2x a month. But for the past few visits, i noticed that this has not been the burgerfi it used to be for a couple of reasons. August 8, 2020 Visit: I usually use the app to order but for this day, I decided to walk in and get my order to go. I ordered a few burgers, fries and got a free custard for the promotion they were doing. I asked to get the custard once my order was ready, but they gave me the custard right after placing my order. It took 30 minutes before i got the rest my order and the custard had already melted. August 21 2020 visit: the wait was long, by long... i mean waiting an extra 30 minutes despite ordering ahead (the app told me my order would be ready by 9:10, i got my order at 9:42 2. Speaking of ordering ahead, the app kept crashing 3. Come 9:40 When I finally got my order the chocolate shake was missing. Another 5 minutes and TWO reminders to add staff later, they pull a chocolate shake out of the freezer. I also noticed that their concretes and fries seem to have decreased in size as well The staff are still friendly and they are doing their best. However, they are understaffed. There were only 2 people working up front who had to work in between getting the orders ready, serving the orders that were ready, making the shakes/custard, and taking orders. read more

Amazing burger joint with vegan options. A little pricey but worth it. Have a kids menu which I get from. This place is very clean and always super friendly. read more

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I went in a Thursday evening after just coming in from a flight excited to eat at a place I know so well and had prior positive experience but this will be the last time I ever come to this location. I ordered the Wagyu burger that has the bacon jam which I love they gave me a dab a sauce I brought to the lady at the front counters attention she stated oh we have to charge you for that with a horrible attitude didn't even ask to verify it I see and charged me $1.59 for the original amount I should've gotten. Her attitude is horrible and I definitely won't be back read more

I'm giving it a 3 star review because the food is amazing taste however the atmosphere is so nasty... the bathroom is falling apart. Literally one of the sinks is coming off the wall... There's always trash everywhere and the trash bins are usually full. If their area is usually like this everytime I was in, I don't want to know what the kitchen looks like. read more

My family and I came here on a Saturday evening. It was fairly empty with the exception of 2 customers waiting for their To-go orders.. the ordering process was easy, however after we ordered, we realized how dirty the restaurant was, I mean, dirty tables, the floor was filthy, the trash cans overflowing.. there was not anyone available to wipe down tables. Thankful I had a spray bottle with cleaner in my car, this is what I used to clean the tables... The food.. what a disappointment. The order was all wrong.. fries were cold, burgers were bland, and my husband's double bun less burger arrived as a single bun.. we asked for new fries and didn't receive them up until the very very end.. at this point we asked for a refund, which the cashier honored. We pointed out the cleanliness concern to the manager and he replied that 5'employees had called out.. we will not be visiting this location anymore.. read more

The service was great, the customer service is awesome perfect place to go and grab a quick lunch. The food was very tasty and the ambiance is very clean !! read more

I know I know! A chain burger restaurant which has mixed reviews. Well, Staff has always been great with me and food has been good as well. I get the BurgerFi Cheeseburger with an egg and maple syrup and to me its so delicious. I enjoy it every time. Also, I have a vanilla shake as well and that taste really good My GF loves the custard and ate all of it so maybe a good choice to try as well if you want to taste other things at BurgerFi. It is a bit pricey so it may not be worth it for everyone. Locations are usually clean and wait time is not long for the food. If you haven't tried it you will have to have your own experience and decide for yourself. read more

BurgerFi - Burgers Near Me - Pembroke Pines, Florida

Food always been solid. My two stars is for the few workers that are here. Place always seems understaffed.

Just popping in to say that Jay and Marcus are always a pleasure when I come through. They treat the customers well and is always willing to help, no matter how big or small the request is. For them to be young, they are hard working and you don't see that a lot in todays time. Great job! read more

The food was great and on time. Tiffani C at the counter was the absolute best. Highly recommend read more