I'm now noticing that the reviews for this shop are for the previous owner. Don't make the mistake…read moreI made! Was shouted at over the phone when I called to ask for an update on the car I had dropped off. Was told he wouldn't work on it and to have it towed away to another shop citing that there were "too many cars in line" "people are always calling and interrupting me while I'm working". When picking up the car I tried to explain that I was only calling because of the timeline they gave me and the owner shouted at me threatened to fight me in the office?! Honestly, it seemed like he was having a nervous breakdown, so yeah, wouldn't recommend. Pretty insane way to treat customers.

Update: Bob retired around july/august 2021 so not sure of current quality of service - happy…read moreretirement Bob and thanks for all the help over the years!

Great group to work with. Very knowledgeable and work is always done on time. Always a good…read moreexperience and I feel my car is properly taken care of. Very friendly staff and easily accessible as they are right off of Rt. 434 in Apalachin.

These guys are awesome. Very busy and very trustworthy. I had a problem and it was almost…read moreclosing time. They took me in and fixed the problem right away.

I have 4 vehicles and Eliminator Auto takes care of all of them. They do great work at a fair…read moreprice. I never go any place else!

Great group of people, always willing to help you out with whatever is wrong with your vehicle. And…read morevery well reasonably priced.

Terrible Experience - Complete Waste of Time…read more I made an appointment at Dunn Tire for a noon alignment on my truck. I was told it would take about one hour. After three hours, they told me they were just pulling the truck in and it would be ready in another hour. I came back an hour later--four hours after my scheduled appointment--and the truck still hadn't even been touched. To make things worse, the staff gave me attitude instead of an apology or any real explanation. I rely on my truck to work and earn a living, and they completely wasted my day. Absolutely no respect for my time or business. I strongly suggest not trusting this place. If they can't honor a simple scheduled appointment or communicate honestly, I wouldn't trust them with anything else.

Another win for dunn tyres. Although snowed under with work, they managed to squeeze in an…read moreunscheduled repair for me and charged me $7...can't beat that. Thanks, Mark, Jim and the team.

I recently purchased a new set of snow tires from Dunn Tire in Mattydale for my wife's car. The…read morenext day one of the front tires went flat and was off the rim. I called them back and they really came through for us. My wife's safety is incredibly important to me, especially with our child in the car and another baby on the way. I was relieved when they were able to get us in within an hour and had a new tire installed quickly. Dante provided outstanding customer service throughout the whole process. It's reassuring to know that when something goes wrong, they stand behind their products and take care of their customers right away. Highly recommend this location for their quality service and quick response time!

I spent a good amount of time searching for a reputable tire company in the Syracuse area and due…read moreto the fact that I had used another Dunn Tire in the now closed Baldswinsville area I looked for another and found the one in Mattydale. I was very pleased with the prices and especially with the customer service. The staff was very helpful and kept me appraised of what was going on the what needed to be done on my car. I ended up with 2 new tires, a rear alignment and a new battery (mine was 5 years old.) I highly recommend this shop.

I went to Dunn Tire in Auburn because I had a tire that was constantly deflating. I walked in…read morehoping for a simple replacement. What I got instead was one of the rudest, most unprofessional interactions I've ever had at a business. An employee, short, overweight, with tattooed arms and a ridiculous "viking" hairstyle, looked at my tire and said "I SeE tHaT" in the most condescending tone imaginable. I'm a grown man, I don't need to play ego games, so I let it go. Another employee quickly stepped in and shooed him off. But even as I left, the guy glared at me like he wanted to fight. Absolutely disgusting behavior. I ended up paying nearly $300 for what I thought was a new tire. A few weeks later, it started deflating again. At this point, I truly believe they didn't even replace it. Just pumped it full of Fix-a-Flat and sent me on my way. That kind of disrespect is unacceptable. My friends and family, they all know now to stay away from Dunn. Now I go to Mavis Discount Tire. Friendly staff, $125 for a real tire replacement, and not a single staff member acting like they're in a middle school turf war. If Dunn wants to know why they lose customers, this is it. And if you're thinking about going there? Don't. Go anywhere else. :)

Although busy and sometimes overwhelmed, the Dunn Tire Auburn location is efficient and well-run…read more Always thorough and fair. Excellent team effort.

First time here and I'm extremely happy with the result. Convenient location, nice space, great…read morecommunication and the work was done on time and on budget. The engine on my BMW wagon overheated and I didn't have an appointment but they said I could bring it in. I told them I was headed out of town for four days and that they didn't need to rush. Nevertheless, they called me with a diagnosis the same day. I gave them the green light, they ordered the parts and had them on when they promised. Just picked it up and it is working as it should. Big thanks to the whole team. I will be back.

Worst service ever. Overpriced. It would have been cheaper if I brought my Audi to a dealership…read more Services expected were never completed and what was performed took entirely too long. Unfortunately I had to take my vehicle to another repair after I spent a lot of money here. Only use this place if you want to burn your money.

I called Automen and told them my wife is up there alone, and her tire is very low. I asked if she…read morecan come down, he said yes, but to drive slow. After waiting 1 hour, she asked him how much longer. He lied to her, and told her that he told me there are 4 cars ahead of her. Why in the world would I tell my wife to go down there? I can understand having to wait, especially on short notice, but if he did tell tell me there was 4 cars ahead of her, I would have called other shops, and sent her to the 1st available. So after wasting over an hour, she did go to another shop. They saw a woman in need of help, and 20 minutes later, she was back on the road. So, if you ask me about Automen, I will tell you they theyre liars. No matter how they respond to this, THIS is true and accurate.

From the owner: Reliability & Trust makes us different. Transparency in our work. Knowledge of 20 years of…read moreautomotive industry and sales.