Comfort Generations was hired as a third-party installer through Home Depot Project Loans for a…read moreheat pump installation at my home three years ago. The installation replaced an old oil furnace, and at the time everything appeared fine. Unfortunately, my experience since then has been extremely frustrating and disappointing. In March 2026, my heat stopped working during a weekend when temperatures were in the 20s. Because it was an emergency, I contacted a local HVAC company that was nearby and able to respond immediately. After diagnosing the issue, the technician discovered the condenser had completely leaked out its refrigerant. During the inspection, he pointed out that Comfort Generations had reused the old underground line set from the oil furnace installation instead of replacing it properly. The old line ran underground, through a brick fireplace, and into the basement. Even worse, the original copper line was 3/8", and Comfort Generations had adapted and soldered a 5/8" pipe onto it to make it work. The technician explained there was likely a leak somewhere in the inaccessible underground/fireplace portion of the line set and recommended replacing it entirely with a new direct run into the basement. I agreed, and he replaced the line set the next day. The system was running again by that afternoon. However, the very next morning, the heat stopped working again and the unit would not turn on. The technician returned within hours and determined the TXV valve was likely defective and needed replacement. Since the system was only three years old, he advised me to contact the original installer because the part should still be covered under the Lennox manufacturer warranty. I contacted Comfort Generations, and they sent a very inexperienced technician who spent nearly four hours on the phone with technical support trying to diagnose the issue. In the end, he claimed the line set must be leaking -- despite the fact that it had literally just been replaced because of the improper original installation. He left saying he needed to speak with his manager and that someone would contact me regarding warranty coverage and repairs. No one ever called. After nearly two months of hearing nothing, I contacted Home Depot directly. During a three-way call, Home Depot instructed Comfort Generations to contact me. Within minutes, someone from their office called and had me explain the entire situation all over again. I was told the field manager was out of the office, but once he returned they would discuss the situation and call me back to schedule repairs. That call took place Monday morning, 5/18. By Wednesday afternoon, 5/20, I still had not received a callback, so I contacted the office again. I was told Amy handles service calls and was out of the office, but that she would call me the following day. I was also told the field manager would contact me and they would reach out to Lennox. It is now the end of day Thursday, 5/21, and I still have not received a call from Amy, the field manager, or anyone else from the company. Meanwhile, I've been forced to rely on emergency heat during colder weather, resulting in astronomical electric bills, and now that temperatures are reaching the 90s, I have no air conditioning either. After researching online reviews, I found multiple customers reporting the exact same issues: lack of communication, unreturned calls, repeated delays, and going months without heat or AC while waiting for service. This level of customer service is completely unacceptable. I would strongly caution anyone considering using Comfort Generations, especially through Home Depot. Unfortunately, they appear to be the primary Lennox dealer contracted through Home Depot in this area.

From start to finish Comfort Generations did what was expected with professionalism, cleaniness,…read moretimeliness, and communication. We shopped around for a new HVAC system and this was by far the bet price!

Having problems with our heating oil boiler and multiple other companies gave us $10,000-15,000…read morereplacement quotes. Jason came out the same day we called, cleaned out existing system, replaced a small part and had the system back up the same day for a few hundred dollars. Been working great ever since!

After 25 years with the same heating and cooling company, I made the switch after that family-run…read morecompany was bought out by a national HVAC company and their level of service declined. I consider myself fortunate to have discovered JBrick. Jason and his team (service tech Craig and office manager Annette) deliver a high level of service at a fair price. They have helped me out of more than one jam, with prompt service calls and honest advice. Recommended most highly.

6 month scheduled maintenance of heat pump;…read more completed on time as planned maintenance is key to keeping HVAC operational

We had them install a unit. Didn't work right. It was very cold in our house in the coldest months…read more We called. They came out several times, several weeks apart for months. The problem was not resolved for months. They were blaming the manufacturer of the unit and were waiting on them. Back and forth back and forth. And we had to be home for all of these " service calls ". The workers were very polite. All I know is I froze my butt off for several months and they didn't advocate for us.

Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

I want to have my center hall full bath remodeled so I contacted Longacre because their website…read moreshows they have a location in Wayne, PA which is close to my home. Darin arrived promptly, was respectful, courteous and efficient in evaluating the renovation needs, explaining Longacre's history their renovation process. I was especially impressed that their stated work model is that the contractors arrive and remain on the job day after day until the job is complete. They don't juggle their contractors between jobs such that customers encounter long delays because the contractors aren't showing up because they are working at another house/job. This is a horrible way to treat customers but to maximize profit is the direction many home remodeling companies are headed. No thank you! Been there done that a few times and it was a terrible experience. After a few weeks of back and forth with Darin picking out tile, cabinet colors, shower door models, etc. I was ready to move forward. By the way, the reason the above took weeks was my fault due to work travel and a sick parent. Darin was attentive and responsive. Darin provided the final estimate which included us purchasing certain items instead of Longacre (this was our preference). I would purchase all the tile, the mirror, and the fixtures, we would also pay upfront for the custom cabinetry. When I received the final estimate, I was provided Longacre's payment terms. 40% of the cost upfront. 40% paid the day they arrived to start the job. What?!?!? You expect me to pay 80% of the bill before you even start working? On top of the 80%, I also would have put out thousands for the materials (my choice). The estimate with me supplying the materials was about $38,000. No utilities moved. No reconfiguring the space. Pretty much a facelift. New solid surface show pan, tile, new shower doors, new vanity, upgraded fixtures, upgraded lighting and paint. I would be out $30,000 in payments up front to Longacre and would have to deal with a demolished bathroom if Longacre failed to return or I would have no leverage at all to persuade Longacre to show up or fix unacceptable quality issues if they already have so much money up front? I explained to Darin my concern that Longacre is asking customers to accept a significant risk and that in the past, I've more commonly had contracts that requested a smallish payment as a deposit to lock in the contract, then typically 1/3 at the end of the first day, 1/3 at a pre-defined milestone that is about 65% of the job done and the final 1/3 at the end. This has flexed somewhat based on the size of jobs, for example, we added a 1000 sq ft. addition and that was eight payments at strategic milestones. I've totally remodeled four homes inside and out on the Main Line including large additions, and have NEVER been asked for 80% of the bill before a single thing is done. To me, that is a company that wants to make sure customers have no leverage over them which leads me to question their integrity. Darin assured me that Longacre has decades of good customer experience and is a company with integrity but would talk to the new owner named Hardy to see if there is an opportunity to modify the payment terms. Hardy refused to budge on the 80% up front payment. I thanked Darin for all his efforts (he was nice to work with) but also told him that since Longacre, which had been a family-owned and run company until the past year, is now under new ownership (sold off by the Longacre family), Longacre's legacy and history is now moot. This is Hardy's business, not Longacre's. It is unfortunate that we could not make this work. Never do business with a company that expects you to pay most of the bill before they do any work.

Heater was not working. Called them at 10am. By 3pm it was fixed…read more Fair price Great service

Excellent customer service. ICS Heating & Air conditioning had serviced my 20+ yr old system for…read morethe last 5 years. I always received same day service when I needed it. Office staff and technicians are extremely knowledgeable and professional. My old system needed replacement, so I called ICS. They installed a highly efficient system, and we are very pleased with their performance.

ICS Heating & Air Conditioning installed AC with a heat pump in 2022. They gave me a fair price…read morecompared with a second opinion. The men who came out were professional, trustworthy, respectful. They were impeccably neat. They also knew what they were doing and explained everything very thoroughly. I highly recommend the Company!

Saw a complement, on Nextdoor News Feed, for work done by Jackson Mechanical, last week. My AC…read morestopped working 3 days before this heatwave so I called them to see if they could take a look at my problem. Nicholas came out to my place within an hour, determined the problem, left to get the part needed and 30 minutes later my AC was up and running. I cannot name specific compnies but I can tell you there is no way the response or repair cost would have been anywhere near the response time or price Nicholas charged me. There is no doubt in my mind some of the other companies, we all see advertised, would have charged me at least $1500.00 to repair my AC. Nicholas charged me well below what I expected. If you have an HVAC or plumbing problem, I strongly endorse Nicholas and Jackson Mechanical to resolve your problem quickly and to your satisfaction. I have some plumbing work and I will be using Nicholas and Jackson Mechanical to take care of redoing a shower, moving some water lines, and more this upcomg fall. Nicholas can be reached at 215-688-1093. Mike Cavanaugh

I cannot recommend Werkheiser Electric highly enough. After a catastrophic experience with a…read moreprevious contractor that left my home with significant electrical damage and limited power, Phil and his team stepped in and saved the day. Phase 1: The Rescue. Mark and Steve were incredibly professional, working diligently to repair the previous damage and safely restore power to my house. They also installed new recessed lighting and outlets in my basement. Their work ethic and attention to detail gave me immediate peace of mind. Phase 2: The Innovation. I struggled to find any electrician in the Lehigh Valley willing to install a ThermaRay Radiant Ceiling system. While it was a new technology for them, Phil was willing to collaborate with the distributor to ensure everything was scoped and handled correctly. By the time Steve and Zach arrived for the install, they had already studied the guides and videos. They executed the installation and testing of the panels perfectly--without a single hitch. Phase 3: The Rough-ins. They have handled the rough-ins for fans, outlets, and switches with the same level of precision, and I look forward to having them back to finish the project once my ceilings and walls are restored. Phil's communication and timeliness is excellent. This has been a long, stressful process with the insurance company, and I am so grateful for this team's patience and willingness to hang in there with me. If you want a team that is professional, communicative, friendly, and willing to go the extra mile for their customers, call Werkheiser!"

We bought a house that had old knob and tube wiring that needed to be addressed on our second…read morefloor. Steve and Kedaar did a wonderful job addressing this issue as well as adding new grounded outlets. They actively found ways to get the job done while saving us money each step of the way. Prices were very fair and the team is knowledgeable and friendly. Highly recommend if you're looking for electrical work.