Arrived as scheduled. Eli was my technician. He was polite, well spoken and presented himself well…read moreand he was a very knowledgeable technician! He explained to everything he was doing and completed the repair in. timely manner. I would definitely use Retro HVAC again for a repair or a complete install.

Sold us on a family company. Showed up day of install with larger unit, placed outside unit…read moredirectly next to back door. Which my husband did not want, Anthony wouldn't move it. Was in a "got your money let's get this done quick job" kinda mood. Didn't connect part of unit (return) had to come back and take apart to fix only bc we noticed. Placed larger unit that we did not pick so close to powder room door you can only open door half way to get it, he did not care. If we got the unit that we agreed on it wouldn't be so giant in the space. Thermostat has been wacky since February. He told us needs to be replaced. Texted Anthony every week for over a month no response. We've been ghosted. Horrible experience basically our warranty is void bc we can't even get an answer from them.... Anthony you know who this is...if you'd like I can add screen shot of all the messages we've sent to you. We've been texting since February about our thermostat replacement. Don't reply with we can't verify this. And to call your office. You never answer or reply!! Check your texts or I can add pics to this review. Total BS.

This contractor does not believe in Covid precautions and actively does its part to spread the…read morecoronavirus to customers' homes. The statements on its web site to the contrary are false. Its service man (whose name I am not disclosing) was at my house for routine maintenance a few days ago. At no time did he wear a face mask.  I'm vaccinated, and all the other contractors coming to my house recently have been vaccinated, too -- at least they say they've been. I'd think that vaccination would be good for business. At the end of the Hannabery call, when the service man asked for payment, he came into my home office and came closer than six feet to me as I handed him the check and signed his computer. Given the absence of a mask, I assumed that he had been vaccinated, but I asked him anyway if he had been.  He immediately became hostile and said that Hannabery doesn't require vaccinations or masks and that he would neither confirm nor deny if he had been vaccinated. I said that if I had known he hadn't been vaccinated, I would have been wearing an N-95 mask, which I have. He responded that even N-95 masks don't protect against the coronavirus, which is patently false.  He left the house in a huff. Apparently, Hannabery and its service man believe the anti-vaxxers, rather than Dr. Fauci, the Food and Drug Administration or the Centers for Disease Control. After he left, I had to open all the windows and wear an N-95 mask because I had no idea what the service man may have left behind. It is the service man's defiant attitude that is spreading the Delta variant and making people sick. The Hannabery web site says, "Our technicians wear gloves, face masks and booties."  In fact, they do not. A few days before the appointment, I received an e-mail from Hannabery with the service man's bio. According to Microsoft Word, the e-mail contains 413 words. It's in a tiny font. At the very end, the e-mail has the following disclaimer, "***Effective 06/28/21 the Pennsylvania mask mandate is being lifted.  If you still prefer our technician to wear a mask while in your home please contact our office prior to your scheduled service call.***" I didn't even notice it. I would like to know how this disclaimer in the e-mail squares with "Our technicians wear gloves, face masks and booties," which appears on the web site and DOES get noticed. In my house, I will determine who enters and who does not.  If I'd been warned that the service man wasn't vaccinated, I would have canceled the service or refused him entry. On the same day I had this experience, I e-mailed service@hannabery.com about my concerns. They never responded. Hannabery can take its anti-anti-Covid crusade to like-minded customers who also feel that the pandemic is a hoax. I have a relative who died from Covid after being on a ventilator for two weeks. I never gave informed consent to Hannabery about having an unmasked, unvaccinated employee in my house. Because of this incident, I've gone for Covid testing and am waiting for the result. This is the end of my eleven-year association with Hannabery. When I need routine maintenance next year, I will be hiring someone else. Apparently, their principles are more important than my money.

I have used Hannabery from time to time for needed HVAC repairs for almost 20 years. When ever the…read moretechnicians come out, they are always knowledgeable, professional, courteous and considerate of costs. Today was no different. Pete diagnosed a couple different issues. He had the parts on the truck and explained everything as he progressed through his troubleshooting process. My AC is back up and running! Another successful Hannabery repair!

Good work but for double the price. Way too official - make…read moreyou sign waiver for repairing a A/C

DONOT USE Christian Heating, Cooling, Plumbing and Electrical…read more ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH On 7/20/2022 we purchased from Christian a NEW HOME COMFORT SYSTEM DAIKIN AC DX17VSS421BA, E001346 1 DAIKIN FURNACE DM80VC1005CN, 2112343463 1 DAIKIN COIL CAPE4860C4, 2201412759 1 DAIKIN ONE PLUS - D9000, AA2201003992 We paid $20,744. 12 year warranty Here we are 4 years later being treated like shit from Christian Heating, Cooling, Plumbing and Electrical On June 25 our air stopped blowing cold air They came out on June 25 said the Expansion valve was bad they had to order it. 2-3 days to arrive. Ended up Taking 7 days. they came out on July 2. Never replaced the Expansion valve bc this guy said it's not the Expansion valve, you have a leak. Took 2 1/2 hours to find the leak. Said the inside coil was bad, leaking Freon. He sent order to shop to get coil, should be a stock item. They will call you. I called them they said we don't have the coil in stock it will be 7-10 days to get it. I said are you kidding me. The guy was an absolute jerk to me, never even apologized for the first techs misdiagnosis, wasting a week on a part we do-not even need! It's 101 today was 102 yesterday. I said to them this is ridiculous I am supposed to wait 7-10 days after I have already waited 7 days. You haven't even apologized. He said there's nothing I can say or do to make you happy. They just don't care Don't even act like they care! I have never experienced such poor customer service in my life! Today is July 11. no air since June 25. They were supposed to have the part July 9. Still no part, my husband asked to speak to a manage, we have still not received a call from a manager as promised.

They charge $175 during the week just to come out and shake your hand us what the guy said. It's…read moremore in the weekend.

These guys have always been there for me. As someone who loves historic homes these guys are my go…read moreto! They have fixed my shower, bathtub leaks, washer hook ups, faucet replacements, hot water heater replacements, mini-split installations, and well pump replacement! Their service is fast, very professional!

since 2018 Saki has done the yearly maintenance our rental property for $54. Last cooling season he…read moresaid the outside unit was near the end of its life, the unit was in the house when purchased. It''s a rental when it dies, we'll replace it. On the first cold day this winter he claims the heater is all rusted out in the exchanger and has to be replaced, along with the entire system because a new heater can't work with an old air conditioner. Our neighbor suggested we call their guy. He's been in business for 30 years. Needless to say, the heater was not rusted he showed me the unit was very dirty, the fan motor and wheel were clogged with dirt and there were two dead birds in the chimney. The outside air conditioner was only 10 years old. I'm convinced SK had never done anything other than collect their fee and try to sell stuff we didn't want or need.

3 pounds of refrigerant was added yesterday by this LAZY company who then charged me without…read moreoffering any explanation. It was like they didn't even TRY to find the leak.

Our heater stopped working on the coldest day of the year. My husband is a consultant to large…read morefactories. The same automation that controls factory robots is inside the heater. So we can't be fooled. The tech tried to tell us that we needed to replace the control board. That's a $2,000 repair. We said no, but still had to pay $300 for his service call. Then we called a competitor who showed us that our problem was a hypo-allergenic heater filter with a weave so tight that the heater shut down rather than pump more air through that filter. It cost us $150 for the other guy's site visit and $35 at Lowe's for a new, less tightly woven filter. Problem solved. Don't go to Scatton's.

Scatton's is awesome! We recently had a problem with carbon monoxide which the fire department said…read morewas caused by a defective 14 year old furnace which was rusted inside. We are grateful the co detectors were working! This happened on a Monday. By Monday afternoon we had an estimator arrive to give an estimate. We decided to replace both furnaces and A/C units. Scatton's rearranged a few schedules to do our installations on that Friday with two crews. The crews were very professional and courteous and explained everything to us in detail. Their cleanup was immaculate. I highly recommend Scatton's and will be using them in the future for all our HVAC needs.