this place is not good the guys are fresh and they don't know what they doing. I went for a…read morecigarette charger repair and it was not completed. then they have the nerve to charge me 50 dollars and nor have decency to try check what was going on. Piece of shit of place. Don't go here

I love coming here to get all my car needs done, everyone is so nice and accommodating! They have a…read morewaiting room to wait in while they do your NYS inspection and it takes all of 15 mins or less if you come early morning!

First off, these guys are my local mechanics whom I have praised them for their honesty, quality…read moreand customer service, in the past. Recently, my opinion has changed due to my last experience. *Note the owner has been away. I drove in with a perfectly running car to have a battery cut off switch (purchased on Amazon) installed by a professional in the hope of not inadvertently causing electrical problems myself. The mechanic (great guy) installed it and I was charged $118 for what amounted to 1/2 hr of labor. Fine, at least I won't have to worry, I figured. I drove home and the car seemed to be running slightly rougher than previous. Maybe my imagination, I thought. That night as I took off to work the car shut off in my narrow driveway. Too narrow to tow. I ended up removing the component but not before taking the photos I posted and taking a video. An AAA guy who came to give a boost agreed that it would be best to remove it, as the boost would be useless. The car started and the next day I went about my day only for the car not to start while in Manhattan. Previously I called them and was told by the young manager that the issue was due to a faulty component they did not purchase and he wouldn't take responsibility. But I can speak to the owner when he's back in two weeks. When I got stuck in Manhattan I was told by the same person I probably I had a faulty alternator all along, a separate issue altogether, get it back and they would take a look. He was dismissive and somewhat irritated at my calls as I tried to tie things back to the install. I got it towed to the front of garage the next day and gave them the keys so they can check it out as I rented a car to go to work. An hour and a half before closing they still hadn't looked at it as they were "busy" with other customers. I reiterated that despite the hardship of the car suddenly not working after they worked on it I brought it back to them in trust and due to my good past experiences. I felt it was unfair to be placed last on the list. Half an hour before closing I was told the problem (see images) was a 180 amp battery fuse which melted when the cut-off component was attached to it. I had questioned the mechanic as to what it was during the installation and whether it mattered, he continued thinking it would be fine. Again, he was a cool guy. He found what the components was and a replacement part that could be ordered from Amazon. I even tipped him again after the whole experience was over. The manager however repeatedly blamed the part and not the work. I ordered the part (battery fuse) and had it installed the next day. The manager acted like they were doing me a favor by installing the part they had destroyed and I had to pay for out of my own pocket. After missing work, inconveniencing my neighbors, having to get towed, and renting cars, they did me a favor by not charging me to put the fuse back on. I'm sure the young guy thinks he's doing the right thing; perhaps protecting his staff , or making more money for the owner. But this is the short term thinking of a street mechanic, which is precisely why I go to them to avoid. It's understandable to make a mistake but to not to rectify, and in fact try to hustle it the way he did, hoping I would accept such nonsense, hoping people couldn't be bothered is not good business nor what they are commended for in reviews. "Your Family Auto Service". Essentially I went in with a perfectly working car and left with one that would fail, losing the price of installation, the price of the cut-off switch, tows, rentals, and a new battery fuse. But I should be grateful? Lol Only thing I'm grateful for is they admitted it was a fuse and didn't try to get me for the alternator as he suggested. I've photos, vids, receipts and voice recordings to back my claim. This has been an insult to my intelligence and would be taking advantage of anyone lacking.

I am a former service manager at Dodge/Chrysler/Jeep, Ford, Honda, & Toyota dealerships. Aswell as…read morePepboys where I started. Still have many conenctions but I choose to do my business here. If you dont have an issue that NEEDS to be addressed at the dealership, bring your vehicle here. As an example in and out for a NYSI in about 10 minutes today. No needless upsells, NO B.S IN AND OUT LIKE THE BURGER SPOT! Need I say more?

I usually do not write reviews. Larry and Fine Tune did a great job for me. They were able to…read moreresolve an issue that my dealer and another repair shop could not and the fix was at a fair price and done on time as promised. It's a small shop and Larry is on top of everything going on. I recommend Fine Tune Auto Repair

Dishonest, Hostile, and Unprofessional…read more I came in simply asking for a quote on the warning lights that came up on my dashboard. I made it very clear I did not want any work done without approval. Immediately, I was lied to and told I needed oil changes four times a year (completely false for my driving habits and my vehicle). The quote they then gave me for the diagnosis alone was absurdly inflated ($230 for a basic diagnosis I later found elsewhere for a fraction of the cost). When I politely declined and asked them only to refill and test my antifreeze, they told me their mechanic had "accidentally" gone ahead and performed some of the diagnostic/repair work anyway--and then tried to charge me $90 for it. When I questioned why they would perform unauthorized work, the manager became hostile, accused me of refusing to pay for services (I never refused to pay for the antifreeze and I respectfully declined the quote given, I didn't make the mistake of completing unauthorized work), and even threatened to hold my car hostage. He hung up on me, then called back angrily, sarcastically asking if he should "take the antifreeze out." When I picked up my car, he acted cordial as if nothing happened. I paid for the antifreeze as agreed, but the dashboard lights were not fixed (contrary to what he claimed - lies upon lies). To make matters worse, my receipt was falsified--it stated I "refused to pay for diagnostic" ($250, not even the quoted $230 - and they completed the diagnosis without authorization), banned me from the shop, and stated I "refused to pay for anything after diagnosis". This was the most gaslighting, dishonest, and unprofessional experience I've ever had at an established business. I used to recommend this business, but after being lied to, threatened, and falsely accused, I strongly urge anyone reading this to stay far away. There are plenty of honest mechanics out there--this place is not one of them.

I've used this auto body shop twice, and both experiences were great. They provided timely service,…read morehelped make the rental car process easy, and kept me informed throughout the repairs. The staff was friendly, professional, and accommodating, always taking the time to answer my questions and guide me through the process. They made a stressful situation much easier, and I highly recommend them for their excellent customer service and quality work.

Taxi hit my Tesla and destroyed my steering system, wheels wouldn't even sit straight, tons of…read morecosmetic damage and John and his team worked some serious magic , I mean my car looks NEW!! And it's driving better than before I swear. My friends saw my Tesla and thought I had it replaced , even they couldn't believe how clean and brand new it came back to me. Not many shops are actually skilled enough or qualified to work on Tesla but John and his people did their thing. I recommend 100%. I'm very pleased.

Paul was great with my 2004 Chevy Cavalier. Was up front and honest told me he may not be able to…read morefind my part. Gave me the option of trying to locate the part. 20 minutes later he called back and said he found the part, and car would be ready next day. Thank you AAA and Paul Rich W.

If I could give a negative 0 I would BE AWARE!!!! BE VERY…read moreCAREFUL!!!!! STAY WITH YOUR CAR!!!!!!! My car Honda 2008 Pilot was towed (recommendation from AAA) to this facility on Tuesday July 12,2022 despite several attempts of trying to find out what was wrong with my car and only getting the same message from the receptionist "We are backed up and didn't get to your car yet the owner will call you" I called everyday then finally on Monday July 18 my husband was informed that the car need a new engine $5000.00 so we investigated (please note we tried to contact the owner to see if he can go a little lower cause the car is sentimental to us and he was not available) So we decided to dump the car . I received a substantial quote from the an auto salvage service under the condition that the Catalytic Converters are in tact. (My husband just put the converters in 3 months ago) Today the salvage company looks under the car and you guess right NO CATALYTIC CONVERTERS but a straight pipe was under there I want you to know that the owner of the shop stated the car never was out on the street at night So he want us to believe that a thief stole the CATALYTIC CONVERTERS and replaced it with a pipe in the Bronx we got conscientious THIEVES COME ON SO IM OUT MONEY and the owner had the nerve to charge me for diagnostic study which did not indicate wait for it THAT I NEEDED ANY CATALYTIC CONVERTERS YOU KNOW WHY BECAUSE THEY WHERE IN MY CAR WHEN IT WENT INTO HIS SHOP THIS SHOP SHOULD BE CALLED NO WAY!!!!!!!! Instead of Nor-Bay

John has always been good for all my cars, hes been fast and got it done with no flaws. He did…read moreabout 3 of my cars for my fleet. Hes always super busy and that tells me he is good and has a following.

Unprofessional. Left the car out on the street. Car was in the shop for several weeks. Lied many…read moretimes about the status of the car. I had to get my insurance agent involved to address my concerns. Some problems with the quality of work they did.

So went to get an inspection sticker for my car. He told me to put it on the lift he checked my…read morebreaks he checked my lights,after he couldn't find anything wrong he went and got a hand held monitor and plugged it in the car after pushing a few buttons he said have you had the battery replaced I said no so he said you haft to drive it. I went back the following weekend he told me the same thing ,now I drove my car to Trenton NJ that week there and back. I went back a week later mind you I already paid them $37 so this time I notice he actually went to the machine that prints the sticker and plugged it in from there, then printed the sticker, then they wanted me to pay again for the sticker 37 dollars! I think this was a scam because they never hooked up the car from the sticker machine till the end.

Love coming to this shop the guys here are great and the service is a bit slow but all worth it…read more I got my catalytic converters removed, and removed the muffler and installed a glass pack cherry bomb. They guys here did an amazing job welding parts together. I also got my wheels alignment here but BEWARE!!! if your tires are all the same size but are different brands for example lets say in the front i have mickey thompson tires and in the back i have 1 toyo tires and the other one some random brand but they are all the same size they will not do the aligment. All tires have to match, The reason they do it like that is so all tires when you get the aligment rotate at the same time. I also got here my lift kit installed for my jeep liberty 2005 KJ the guys did an amazing job putting this together. This place is great highly recommend plus Autozone is across the street :) Thank you to the team here.

They do an awesome job -- my go to spot for car troubles. They take care of your car and don't…read moreovercharge.

I was visiting NY from Boston and my muffler detached. Bruce and his team took me right away and…read moregot me on the road in two hours. I am so grateful for their kindness and good work. Thank you!