I was in a local Christmas parade December 2025 and I mistakenly left my keys in the trunk of my car when putting costumes in there! I used Burkitt family's bug service for over 20 years! So I immediately trusted their lock & key company by reputation. They, not only helped me rekey, but also showed such care about my ill husband's health. They are AMAZING! read more

Burkitt's Lock & Key - Rev. Gigi Bannister, Mountain Omnist Ministry - Keys & Locksmiths Near Me

Amazing work! Showed up exactly on time not a minute later! Was friendly, efficient, knowledgeable and rehung my door for me so that it was properly installed. The nicest guy! I am recommending him to everyone on the mountain! Although I think they are in Blue Jay not Big Bear which is great for me since I'm in Twin Peaks. read more

Grant has been to my cabin twice saving the day. Whether a snow storm call for keys locked in a vehicle or lock replacements on the house.... this family of rad locksmiths WIN! read more

Great service, I'm a repeat customer. I recently locked my keys in my office and Grant was at the business within 20 minutes to let me back in so I could do my job. It was Grant's day off incidentally. Huge thanks to Grant and Burkitt's Lock and Key for saving my bacon. read more

I am a repeat customer and cannot recommend them highly enough. They a great family with old fashioned customer service. I called this morning very early before workdays usually begin, and Mr. Burkitt sent Grant Burkitt, Jr. to replace my front door latch that wouldn't lock within an hour. I am so happy to have such a service company right here in town. It makes living in a mountain village feel like there are still some old fashioned values working. Thank you all for repairing my lock, and your fast response to my call. Thank you for being here in town!!!! A great working family business!! read more

I wanted to get all my doors on a matching key. They came out within the hour, re-keyed everything and made me copies of my key. Very nice, responsive and reasonably priced. Would definitely call again. read more

I've used Burkitt for a number of projects in the Crestline area and they are excellent. I needed a few deadbolts changed and re-keyed and was able to get an appointment fast and they completed the job quickly. I also want to get some future work on a gate and the locksmith who came was very knowledgeable to what I needed to do to solve my issues. read more

Mr Burkitts is helpful and very polite. Helped me out with my work truck rear door (hammer & large screwdriver ) Now we just need to replace it that keyed lock! read more

Great customer service and they changed my locks so fast! Good prices too! Definitely recommend

My parents have a cabin in Running Springs, and my cousin was using the cabin and he locked the keys in the house. He call this company and they came out and opened up the cabin...WITHOUT VERIFYING that he was in fact our cousin using the cabin and get the okay to open it up. They didn't call my parents to make sure it was okay for them to unlock the door!! What kind of company does that! The worst part is when my mom called them she left her name and number with the gal who answered the phone told her to have the owner call back and she hasn't heard anything. It's been 2 weeks!! Never using them again. Can't believe they wouldn't verify that it was okay to open the door. Stupid. read more

This place has saved my butt 3 times! The gentleman who comes out is always speedy and friendly. One time I locked my keys in the house and the only other locksmith on the mountain was booked all day. I can't recommend them enough because otherwise I'd be sleeping outside. read more

Can't give them enough stars. Picked a time and they were there at that time. It was a bit of an odd job I asked (getting keys made for a motorcycle that wasn't super accessible) but they were able to get it done and at a wonderfully reasonable price. Super respectful and friendly and just a perfect experience. I have another motorcycle that needs keys and I know exactly who I will be going to when the time comes read more

The woman who answered the phone was incredibly rude. The day of the appointment; I got a call that they needed to reschedule, because the owner's son did the schedule wrong. Two people had already taken time off work to be there to meet the locksmith, including someone coming from Los Angeles, and when I said so, the woman on the phone said snidely ,"your tenant in crestline lives in LA?", to which I had to clarify for her it was a friend who was going out to meet them as a favor to me, since I am currently out of state. There was something wrong with the lock on the door, but the details were not clear and that's why I scheduled the appointment for someone to take a look and let me know what needed to be fixed. Then the woman on the phone told me the "don't just go out to tell you what's wrong"...I said they had installed the lock a year before, and she interrupted, "WE DONT OFFER WARRANTIES", which is not what I asked for; I was hoping since they installed the lock, they would know best how to fix the problem, and I told her so. THEN she refused to reschedule a time with my tenant because she said I refused to give a credit card number. Since this woman didn't seem to want to help or want our business, we eventually decided to try somewhere else. Never before did I have to try and justify why I made an appointment for a repair before; it was truly bizarre. read more

I am very happy with the customer service I received. I was in a bind losing every key to get in my house and they were able to take care of me and save the day. Thank you Memory and Grant! read more

This guy was the fastest to answer the phone, show up, do the work and get several jobs done. He was so fast he was like a blur. Never met someone so reliable and efficient in Big Bear! read more

I respect elderly people but this dude has Alzheimer's or something. I paid him 200 bucks for a key for my f150 like a year ago. I know for sure the payment went through cause it withdrew from my account.today he came back to rekey my house and he said I cancelled payment on him. Which I know for a fact is bullshit! He'll be good on the first trip around, but don't expect his brain to work if you ever call him back for another job read more

7 months after giving my tenant a 60 day notice I finally received a lock out at 6:01 4-5-18. I asked Dan at Seeley's Heating & Air Conditioning who to use; and one professional referred another. After calling to set up an off hour appointment, the nicest lady arranged for all this to happen. Burkitt's Lock & Key. Grant was there to meet us early, when the Sheriff arrived he did a great fast job of entry, rekeying, and even providing extra keys all this service was at a very reasonable cost. You will not be disappointed to use either Grant or Dan for you needs. Burkitt's Lock & Key has my continued business. read more

We had two front door handles / locks replaced at our home at Lake Arrowhead and he did an excellent job. The handles were a perfect fit to the ones from 30 years ago. He arrived at the time he promised the first day to survey the project and did the same two days later when he returned with the new handles. A real treat for many of us in the mountains! The price was right and as promised. The only flaw in the work was one of the handles was in a damaged box. While nothing appeared damaged at first glance, about 20 minutes after he left we noticed a "dent" in the one interior knob. A quick phone call and he was back the next day with a new handle. I hope he got a credit from his vendor. I would definitely use him again. read more

Great family run company. I requested the locks on my home be rekeyed. It was done very timely for a reasonable fee. Friendly lady on the phone. Highly recommend. read more

Needed a whole house rekeyed and I needed it quick. Grant showed up in under an hour and had the job done even quicker. Threw in some extras as well. Will use them again in the future. Nice guy. Great service! read more

have used them for years wth great fast service atkins roofing

I had a bad experience with this company. I called them and arranged for my home to be re-keyed. The lady answering the phone, quoted a price for the services I requested. Fair enough. I got a call from the same person the next day informing me the project was completed. The locksmith changed the locks I requested plus 3 additional doors, not requested, at $15 each. I mailed the check the next morning because at the time of the quote, the company informed me their credit card device was broken, hence the check. The next Friday I called the company again inquiring into the keys and to confirm payment. She stated that she did not receive a check. This was 8 days after the completion of the job. I informed her of this and asked if the keys were with her. She would check with the locksmith. She calls back and tells me the keys were mailed on Wednesday. No tracking number. I told her I would check for the keys on Saturday and get back to her. Maybe, I offered, I could drive by the office and pay them. She agreed. I called the next 3 days and no answer at the company number. No call back after contact info left on the messages. I had a friend call and she arranged to have the locksmith open the door at another charge of $65 Plus $20 for the key on top of the $145 for the previous work. I had to hire another company to open the door to my home and rekey the locks. I wouldn't advise you use this company. read more

This locksmith is the best! Family owned and Grant came out promptly and rekeyed my home. He was friendly, very professional and very reasonably priced. Grant was great and I highly recommend him and will definitely use them again. We forgot one entry and he even came back within minutes to finish that lock. Very good friendly service! read more

Just fantastic service--the "go to" place for lock and key work on the mountain!!

We went to the mountains the weekend after Christmas to play in the snow. To make a long story short, our car keys were lost (most likely somewhere in the snow). We were in a high school parking lot and were told we had to be out of the lot by 3pm because it would be locked up. I called AAA sometime shortly after noon and was told they could send a locksmith. After several calls with them back & forth, I was told the locksmith couldn't help & they couldn't even tow us home for at least 2 DAYS (because they were swamped with calls). I tried calling a towing service on my own, and he recommended I try another locksmith and gave me the number for Burkitt's. I called, explained where we were and what happened. He came to us immediately and spent almost 3 hours trying to make a key for my car. It was difficult because of the security on the car, but he didn't give up and was finally able to make a key that worked! We were fortunate enough to find him...I would highly recommend Mr. Burkitt!!! read more

I just bought a new home and I needed new locks. Prices were great, they gave me reminder calls about my appointment, showed up on time for the rekeying/installations and did an overall great job. They will have my continued business! read more

Grant Burkitt is my number one choice locksmith! I refer him to all of my clients. He responds quickly and the job is always done right.

these folks, grant and memory are great. they do great work and do there very best to do what you ask. we have very old locks and grant was able to rekey them after researching and finding the blanks. thank you. highly recommend. read more

fast, friendly, reliable company. after getting the run around from another locksmith on the mountain for 4 days. gave this company a call and was here quickly and did the job within 15 mins. most definitely recommend this company for all your lock smith needs. thank you so much. a+++++ in my book read more