*Would give this vet zero stars if I could* To say that I am incredibly dissatisfied with the care I have received from Burleson Equine is an understatement. I recently moved to the area from out of state, and was looking to establish care with a great vet. Burleson Equine was close to us and had good recommendations. The first time I brought my horse to the clinic for spring vaccines and a new patient exam, the vet didn't even perform a physical exam on her; instead she simply gave her vaccine through the trailer window. As a former equine vet tech, I gave them the benefit of the doubt and figured she was just busy and had more pressing patients on her schedule. Come fall, I scheduled an appointment to bring her into the clinic for a float and fall vaccines. when I got there, the vet that performed the float was filling in while she was out of town. I asked to have bloodwork ran to screen my mare for Cushings due to her age and a few indicators she recently exhibited. He did a fantastic job and enjoyed my experience with him. However, things quickly went south after that. After paying the ridiculously expensive bill (be prepared for a 10% convenience fee if you're using care credit; which wasn't applied the first time I had an appointment with them), I realized they had invoiced me for the same vaccine that they had given my horse in the spring. Turns out whoever made the appointment incorrectly labeled what vaccines my horse was due for, so she got a second round of the Core EQ, and then proceeded to not refund me because the service had been rendered and I "should have caught that mistake while the vet was giving the vaccine". I was told the vet that owned the clinic would be giving me a call the following week with her bloodwork results. A week passes by and I get a voicemail from Dr Jordan discussing my bloodwork results, saying she could send them to me via email and I could call back with questions. Over the next three weeks, I repeatedly called the office asking to speak with her and if she wasn't available, at least get the bloodwork results sent over to me so I could have them. All five of the times that I called, I was told that the vet wasn't in the office, they weren't sure when she was going to be back, and that it was "illegal" for them to send me my bloodwork results without authorization from the vet (even though I paid the invoice in full and they are legally my property). The customer service from not only the hospital manager, but the receptionist as well, was very unprofessional and sounded like they had zero interest in wanting to help me. I finally received a phone call and my bloodwork results via email on November 22 after I sent them an email notifying them that I was aware of the Patient Records Release and Charges rule 573.54 in the Rules of Professional Conduct section of the Texas Board of Veterinary Medical Examiners, and would be filing a formal complaint through the TBVME based on the denial of my multiple requests for release of my horse's bloodwork results. Very shortly after that email was sent, I received a phone call from the vet that was filling in, and was told I needed to sign a release form to allow the hospital to release my own records, to myself. I sent the form back immediately, and have yet to receive the remainder of my records. Having 5 years of experience working as a veterinary professional, I did not want to write this review. I know how taxing and difficult it is to work in veterinary medicine, especially in equine medicine, but the lack of professionalism and proper veterinary care that I experienced from Burleson Equine is unacceptable. The treatment I received from the staff is shady and their business practices are sketchy. I have certainly learned my lesson here, and will definitely be doing more research regarding a veterinary clinic's ethics and morals before I trust my horse in their care. read more

There are not many large animal vets in this area, surprisingly to me. The first location I tried calling said they weren't accepting new clients due to COVID19, but Burleson Equine hospital agreed to come out for a house visit due to an emergency situation with a horse that needed attention quickly. They came out at the anticipated time that afternoon, and I know if I need help again with one of my horses I'll give them a call. read more

We are from out-of-state and had this clinic do a pre purchase on a horse in Dallas. At first everything went flawlessly. The receptionists were responsive and email/phone communication was easy enough. However, following our credit card charge of hundreds of dollars (we had radiographs done) the clinic become almost completely unresponsive. No response to NUMEROUS emails and phone calls. It wasn't until after we called and told them that if we didn't have the report in our possession by end-of-day we would dispute the claim that they finally got back with us. Miraculously 20 minutes later I had the report in my email -- unlikely to be a fluke incident. It came across very pointedly that we were not considered a priority.. possibly due to being temporary clients? I'm not sure why it took a threat to pull the charge to get a simple pre purchase report emailed to me. Completely unprofessional and unacceptable behavior, regardless of who was actually responsible for the lack of communication. If you're coming from the area, maybe you'll have more luck. If you're looking for help from a different state I would strongly advise against. To the company, please understand that this is a service that we paid for and up until 30 minutes ago I had no physical proof that the exam had even been completed. Had this gone on any longer I would have disputed it as theft. UPDATE 4/10/18 I wanted to thank Jacquelyn for being responsive and nice through this whole process. Again, not sure why everything took so long but your help was appreciated. read more

They are worth driving to from Irving - 100% worth it!!! So grateful how they took such good care of my senior horse with a debilitating hip injury- he is walking so great right now and he was almost frisky he was so happy! They have an amazing set of doctors and are next door to an amazing farrier. They are talented and caring group of professionals!! read more

I've been using Burleson for almost a year. They've made many visits to my home. Very punctual and on it. They saved one of our horses lives which I'll always be grateful for. They are a busy equine vet and still go beyond the call of duty. It's been my experience that they are bad ass and my hero. They have many emergency situations come through. read more

They are in it for the money. Don't take ur horse here. I used them for many years and just recently switched vets due to Dr Write, who is unprofessional and hangs up on you if you have questions regarding procedures and their cost. I had the same surgery done by a board certified surgeon at a different location for $7,000 less than what Dr Write quoted me. This place is a joke. They are only in it for the money. Be careful. read more

I have been using BEH for over 5 years. For our saddle breds and Drafts. They have the most amazing people to work with from the front desk to the back stables. I know that they will be honest and shoot it straight. I have been blessed to have them available to care for my kiddos. Very grateful!!! read more

Early morning of March 10th, my horse was admitted for enteritis and was refluxing. I was told that morning an outline of the treatment which, if everything went without complications, would mean my horse would likely be discharged that Friday. The following day, my horse was beginning to respond to treatment and the refluxing had stopped, the nasogastric tube was removed and she began being able to drink on her own and started receiving small amounts of food. When I called in for an update and to make a payment (balance was $644 but I asked to make a $1000 payment in anticipation of another 36 hours of care) I was told I could not overpay - they didn't want to have to deal with a potential credit on my account. I asked if there was a credit (highly unlikely) could they just put it towards my trainers bill. No, they refused for reasons I can only assume were because their office staff is too inept at basic accounting the mere idea of using a credit memo and then applying a credit memo was beyond their skill levels. But I digress, in all of the payment commotion I was out on hold by Rachel the receptionist who came back a few minutes late to inform me, "Dr. Jordan said she could go". I was floored. I immediately questioned how that could be, how everything I had been told up to that point was that she'd likely be there until at least Friday. She reiterated several times that Dr. Jordan said she could go home. We brought her home late that evening and within 12 hours she began to relapse. Neither my trainer nor I wanted to step for at Burleson Equine ever again and we choose to take her to a veterinarian in Pilot Point that we had used before for some (obviously unrelated) reproductive stuff. My horse being discharged when she was, was malpractice. What happened after that, was criminal. So let's recap: 1 - Burleson Equine (Dr. Jordan) KNOWINGLY discharged my horse from their care prematurely, causing her to relapse. A decision SOLELY made and instigated by Dr. Jordan herself. 2 - No discharge paperwork or instructions were provided at the time of discharge and CERTAINLY no recommendation was made by Dr. Jordan for her to stay. 3 - A request for Liza's medical records was made the day after her discharge. I was told it would take a few days for a veterinarian to review them before they could be sent to me. After I called bullshit on that, I had the records a few hours later. 4 - Upon receiving the records, it was clear why the veterinarian wanted a few days to "review" them. What she wanted was a few days to FALSIFY them. In an effort to cover her malpractice, Dr. Jordan blatantly lied in Liza's medical records stating Liza was discharged against medical advice. AND that I had reached my financial limits and couldn't afford another days care. 5 - In reality, I attempted to overpay my bill by $356 (which they wouldn't let me do). Only AFTER that, did they tell me she could go home. And Burleson Equine was the one who brought up Liza going home (out of the blue) not me. 6 - I have finished my formal complaint write-up. Gathering together documentation, text message screenshots, emails, etc. to package up and send to the Texas Board of Veterinary Medicine. 7 - Burleson Equine Hospital almost killed my horse with their negligence. 8 - Dr. Misty C. Jordan committed malpractice. Stay away from this place, after I publicly posted about them on Facebook, I had MULTIPLE people express bad experiences, some to the extreme level of mine. read more

I continue to use Burleson Equine for all my needs and am not disappointed. Extremely competitive prices and have been very helpful with any questions I have. They really care about doing what is best for horses and owner. I highly recommend. read more