From the point you check in - to the point you drive away, the staff are just really nice,…read morecourteous, friendly and they understand if you say "oh I don't want a scented spray" or you want the floor mat cleaned or things like that ...they are so sweet!! The car wash experience itself is quick and fast and it's thorough. Once they dry it, it's fantastic. They pay attention to all the little details. When you tell them about a missed spot, they actually fix it. They even help me cut up an old seat cover; they're nice people. It's worth the price better than another car wash in San Mateo.

Asked them what wash I needed to get milk splatter off the car seats. The guy said the…read moreinterior/exterior $35 wash would do it. They did not do a great job -- if I needed a higher level detail, they should have told me from the beginning. The exterior wasn't great either. I asked about some stuff left on the car and they hurriedly said "sticky, $20 more" and immediately walked away. If I had needed a higher level package, I would have been happy to pay it if the guy hadn't just rudely walked away. The experience felt quite unprofessional. Now I am getting my carwash supplies ready to finish the job myself :(. Not ideal.

Excellent hand washed vehicle business! I've been coming to the San Carlos location for years now…read moreand really enjoy the friendly / professional staff and hand washed cars. We bring 3 cars here almost once a week on a monthly subscription. I've also started using their detailing services in the last couple of years. My only concern is I've heard rumors from friends that Auto Pride may be moving to a machine wash system. Not a fan of machine washed cars. It's the only hand wash car business in the mid-peninsula that I know of. It will be a sad day if Auto Pride moves to a machine washing or touchless system. I'm hoping not to go back to washing my own cars.

This location has changed a lot. I came here for a car wash. They seem to have become much more…read morefocused on upselling than customer service. They no longer allow customers paying $30 or more for a wash to use the vacuums, even if they're vacuuming their own vehicle, which wasn't the case before. They also kept trying to upsell me on a $150 clay bar service. At that price, I could simply get a full mobile detail elsewhere. The biggest disappointment, though, was the staff. They were quite rude throughout the visit, and that's ultimately why I'm leaving this review. The cost wasn't the issue. It was the lack of customer service.

I want to give Jack's shout out an amazing review. I was having car issues and I couldn't get it…read moreinto neutral (I wasn't in my usual car). The man at the front was so nice to me. I wish I got his name, but I hope they recognize him for his kindness in an absolute ridiculous situation. They are so nice here. I will always go to Jack's. Thank you for being the best in the bay.

I have to bring the inlaws to the airport Friday, and the only vehicle that is big enough is the…read more"Dog" minivan, an 05 Honda Odyssey. All the other cars are boughy and clean. But the Odysses is the beater, that we never clean, bring to the beach and so on. So I bring it to Jack's to get a baseline, and they refuse their 80.00 service saying it is too dirty (and, yeah, I get it). He gives me the 60.00 service and I drop it off, come back like an hour later (hey, Petsmart is almost across the street!). Wow, the Minivan looked amazing. They did everything I wanted. Vaccumed all the dirt and gravel out, did a nice job cleaning the interior windows and gave the inside a wipedown. Will be coming back.

I don't write reviews often, but this one is absolutely deserved…read more I just got my SUV detailed here, and I am honestly blown away by the results. The team went above and beyond what I was expecting. They conditioned all of the leather, steamed and cleaned every single floor mat, and somehow managed to make every inch of the interior look brand new again. The attention to detail was incredible. They cleaned areas I didn't even think about, and when I got in my car afterward, it felt like I was sitting in a completely different vehicle. Everything looked spotless, smelled fresh, and had that "new car" feeling all over again. What impressed me most was how much care they clearly put into their work. This wasn't just a quick wash and vacuum--they treated my car like it was their own. You can tell they genuinely take pride in what they do. I'm beyond happy with the results and couldn't stop smiling on the drive home. If you're looking for a shop that truly cares about quality and delivers amazing results, look no further. I've been going to San Mateo Car Wash for YEARS and had to post a review!!! They're just THAT good!!! Thank you guys for taking such great care of my car! :)

I guess you get what you pay for. A legit full detail carwash can run you hundreds of dollars. Here…read moreit's $80. My coworker needed his van detailed for the work he does and they missed a bunch of spots. They half heartedly dried the windows. Didn't really vacuum and their detail work was done so quickly that by the time we went to the vending machine they called us back. If they continue to do this it's cheaper to wash your own car, then spray and dry your own windows and lightly vacuum your car for $20.

Always very clean very here…read more Not a lot of people come here which is nice because you don't have to weigh to wash your car Prices are very fair easy to use machinery They changed dollars for tokens which is great to just use here don't need quarters

This place is a dump. Be prepared to shell out a lot of money for a very sped up meter. Also, you…read morecan't get change here. Also the machines are not fair. There's a sign that says you can add quarters and an add time but when you do you realize you just put quarters in a slot that says tokens only. This place is like Afghanistan bombed out and depleted..

Mi carro quedó impecable Es muy buen servicio el que…read moreofrecen Todos los trabajadores sin excepción son muy amables y te atienden súper bien Recomendado 100%

I had a really good experience getting my recent car wash. Thanks to Mayra and Pixtun and the crew!…read moreGreat job!

Yey! I love my car again after 8 years! Brought my 8yo car to this place for detailing and I cannot…read morebe happier. The whole car looks new. As an active parent, my car has seen its share of animal farm dirt and remanence of beaches and fruit farms. It suffers from minor scratches and scuff marks on the outside that you would expect from kids parked next to us and moms carrying bulky items. All of that buffed out and did not try to up sell me! I highly recommend this place. The price is right and it is obvious that the owner is proud of his work when he shows me my car. P.S. I used to detail my own car, I understand and appreciate the hard work in it.

Car wash and detailing was great. They vacuumed and shampooed, cleaned the inside of the windows,…read moreand even cleaned my kid seat. The car looks fantastic, and they were able to get it clean and healthy again. I had grime on the center console that was really getting bad, and they made that look and feel like brand new. Great service and great crew. I'll be back for sure!

Beware of using your credit card. They Advertise five dollars for a wash, but in fact you'll get…read morecharged $12. I am now talking to my credit card company to get charges reversed. Their phone number and website are no longer valid.

Machines take tokens or credit card. There is a "change" machine to obtain tokens. I inserted $5…read moreinto the token machine; nothing returned. There is a button to retrieve the note, but it also did not work. The place was busy so I decided to attempt to recover my $5 bill later and wash my car via credit card. I could not get the machine to work with my credit card - that could be on me as others seeded to be able to do it. I've been checking my card to see if there are any charges, none yet, but am still out $5 cash. That was yesterday. I went by today and noticed the refund note I left (it is a form provided by the establishment) had been picked up. I've heard nothing. Phone number on Yelp is not a working number. Money is probably gone and in the scheme of things, I am only out $5. Small dollars on the scam scale. I just thought I should let Yelp readers know about my bad experience.

Husband and i went in for a deluxe clean after not being able to get our car cleaned for awhile (we…read morejust moved to the area). We only only expected our floors to be vacuumed but they went above and beyond to even get the gunk out of our trunk area, deep cleaned out seats, and even scrubbed off some of the hard to clean stains. We had no idea the trunk would be cleaned too so we felt bad that our trunk wasn't empty (sorry about that). Thank you for giving our car a fresh new look! Overall a wonderful first experience here, worth the price when it came to detailed cleaning and very friendly staff around. Will come again for detailed cleans (and an empty trunk next time!)

Title: Beware of deceptive upselling and aggressive behavior…read more I am writing this review to warn others about the deceptive practices at this car wash. My experience was extremely unprofessional and bordered on a scam. While my car's interior was being cleaned, I was asked if I wanted the mats washed. I clearly said "no". A few minutes later, I was called over, shown the mats, and asked again. I said "no" again. The employee was very insistent, claiming they needed to be washed to get them clean. I explicitly told her that "I did not want to be sold anything extra", but if they wanted to wash them, they could. They went ahead and washed them, but just as I was about to leave, they demanded payment for the mats. When I refused, they lied and claimed I had requested the service. I was never quoted a price, and I had clearly declined twice. It wasn't until I threatened to call the police that they grudgingly backed off and dropped the charge. To make matters worse, I witnessed the same employee aggressively yanking on the handle of an automatic sliding door multiple times, which speaks to the lack of care and professionalism here. Be very careful if you come here--verify prices and stand your ground.

First time using this car wash. We just needed a basic car wash and went during their happy hour…read morefrom 3- 6pm which is $9.99. They pre-hose your car and do a quick brush before your car goes through the cleaning cycle. That is needed because the dirt won't necessarily come off if they didn't do that. At the end they hand wipe the entire car with cloth to dry all the windows and the entire car. The entire process took about 5-7 minutes. There was only one car ahead of us so we didn't have to wait. If you need a quick & basic car wash - this is a good deal.

Their automatic Carwash damaged our car rear spoiler and window. The brushes created deep cuts…read moreinto them and their attendant would not take responsibility for their faulty brushes. You clearly can tell a brush did this damage. Horrible customer service. Sad that you had to write this response as I have two other people from Nextdoor indicating they had their roof or window scratched. Others said they had other damage from your washer and denied responsibility. Also the auto body shop expert stated that this is due to a brush - yes a Carwash brush.